33% sales valuation accuracy
32% sales fee satisfaction
35% lettings valuation accuracy
45% lettings fee satisfaction
Jun 10,2015
Jun 10,2015
14
people found
this helpful
this helpful
I have rented from Thecityrooms for 3 years (2012-15).
First a rather small house for 2 years, later a well-suited apartment. The reason behind my 1-star rating, even though in my opinion even that 1-star is a gift as it is not deserved at all, is the incredibly unprofessional, disorganised and overall terrible service this "agency" provides. It's rather funny how the slogan is "Service you deserve, people you trust" - Here are the two lessons I've learned at my own expenses from that slogan itself.
1- "Service you deserve" - I can assure you from 3 years of experience, the service you would be getting by renting from this agency is non-existent. Even worse, a non-existent service would be better than the one they provide. As a business, I understand that 'money' is what matters. As a GOOD business, I understand that customer satisfaction is what matters the most. I can only talk from my own experience, but from what I have seen and from what I have heard (from former housemates and other Thecityrooms customers), this is the agency to go to if you are desperate and need a room tomorrow. Not because they are well-educated and respectful professionals, but because they simply do not care. Which brings me to point number two.
2- "People you trust" - Take it from me, do NOT trust them. They promise you a good service, they promise you to be there when you need to solve an issue within the household. They won't. In 3 years I've encountered an enormous amount of issues, whether that was lack of hot water, a tedious housemate, unpaid bills (I will get back to this specific point in a bit), incredibly weak Wi-Fi connection, and the list goes on and on. What Thecityrooms should learn is to do good business first, then you earn a customer's trust. Customers don't walk in filled with trust. The agency never earned mine.
Mr Jorge Sanchez is a/the Senior Manager, I had the unfortunate event to dealing with him personally in the attempt to solve the issues within the properties I was in. In the first property I rented from Thecityrooms, our electricity supply was cut off completely due to the fact that the bills were unpaid for 11 months. Please note, bills are included in the monthly rent with Thecityrooms. Hence, you can imagine my surprise when a morning like another, British Gas knocked at the property door to cut our Electricity and Gas supplies. When I contacted the agency on the matter, not only they expected me to bring them the report British Gas left at the property (as if now I'm their own postman as well), but they made each housemate pay a fee for not reporting the 'issue' to the agency before. Even though we were not aware of the issue itself, since it was not OUR responsibility to know what was going on, but Thecityrooms'.
Moving on to dealing with Mr Jorge Sanchez when, in the second property I rented from the agency, I presented a formal complaint letter signed by myself along with former and current housemates at the time, complaining about 1 housemate which was bothering all of us, and by doing so breaking points of conduct clearly written on the contract itself. Mr Sanchez assured me he would deal with the issue, and how did he do so? By later telling me to 'ignore' my housemate and simply move on. Unacceptable.
In conclusion, upon leaving the property (and the agency for good) the deposit as per contract should be refunded to you between 2 to 5 weeks from the day you leave the property. As of today it has been 7 weeks and I still have not received mine. Miss Young Moon is the Head of Administration Department, her lack of professional attitude, respect and overall knowledge of what she is doing is something I have never encountered before.
The same can be told but, not all, but most of Thecityrooms' employees, their lack of passion for what they are doing, unprofessional and disrespectful attitude, these are few things highly noticeable in such an agency which does not know what a business is and how it is supposed to be run.
First a rather small house for 2 years, later a well-suited apartment. The reason behind my 1-star rating, even though in my opinion even that 1-star is a gift as it is not deserved at all, is the incredibly unprofessional, disorganised and overall terrible service this "agency" provides. It's rather funny how the slogan is "Service you deserve, people you trust" - Here are the two lessons I've learned at my own expenses from that slogan itself.
1- "Service you deserve" - I can assure you from 3 years of experience, the service you would be getting by renting from this agency is non-existent. Even worse, a non-existent service would be better than the one they provide. As a business, I understand that 'money' is what matters. As a GOOD business, I understand that customer satisfaction is what matters the most. I can only talk from my own experience, but from what I have seen and from what I have heard (from former housemates and other Thecityrooms customers), this is the agency to go to if you are desperate and need a room tomorrow. Not because they are well-educated and respectful professionals, but because they simply do not care. Which brings me to point number two.
2- "People you trust" - Take it from me, do NOT trust them. They promise you a good service, they promise you to be there when you need to solve an issue within the household. They won't. In 3 years I've encountered an enormous amount of issues, whether that was lack of hot water, a tedious housemate, unpaid bills (I will get back to this specific point in a bit), incredibly weak Wi-Fi connection, and the list goes on and on. What Thecityrooms should learn is to do good business first, then you earn a customer's trust. Customers don't walk in filled with trust. The agency never earned mine.
Mr Jorge Sanchez is a/the Senior Manager, I had the unfortunate event to dealing with him personally in the attempt to solve the issues within the properties I was in. In the first property I rented from Thecityrooms, our electricity supply was cut off completely due to the fact that the bills were unpaid for 11 months. Please note, bills are included in the monthly rent with Thecityrooms. Hence, you can imagine my surprise when a morning like another, British Gas knocked at the property door to cut our Electricity and Gas supplies. When I contacted the agency on the matter, not only they expected me to bring them the report British Gas left at the property (as if now I'm their own postman as well), but they made each housemate pay a fee for not reporting the 'issue' to the agency before. Even though we were not aware of the issue itself, since it was not OUR responsibility to know what was going on, but Thecityrooms'.
Moving on to dealing with Mr Jorge Sanchez when, in the second property I rented from the agency, I presented a formal complaint letter signed by myself along with former and current housemates at the time, complaining about 1 housemate which was bothering all of us, and by doing so breaking points of conduct clearly written on the contract itself. Mr Sanchez assured me he would deal with the issue, and how did he do so? By later telling me to 'ignore' my housemate and simply move on. Unacceptable.
In conclusion, upon leaving the property (and the agency for good) the deposit as per contract should be refunded to you between 2 to 5 weeks from the day you leave the property. As of today it has been 7 weeks and I still have not received mine. Miss Young Moon is the Head of Administration Department, her lack of professional attitude, respect and overall knowledge of what she is doing is something I have never encountered before.
The same can be told but, not all, but most of Thecityrooms' employees, their lack of passion for what they are doing, unprofessional and disrespectful attitude, these are few things highly noticeable in such an agency which does not know what a business is and how it is supposed to be run.
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Jun 10, 2015
Dear Alessandro,I am happy to hear that you enjoyed our services for over 3 years. As you are fully aware we've been in business for 11 years, we serve thousands of customers every year, and we strive to create the best possible flatshare experience for the community.
We have a firm commitment to the CityRooms tenants to make their stay more efficient and comfortable. Thanks again for your helpful suggestions on ways to improve.
If you wish to discuss your case further do not hesitate to contact me [email protected]
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Latest Reviews
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Opening Hours
Address
CityRooms.com
First Floor, 3-5 Globe Road
London
Greater London
E1 4DT
020 77 90 55 77
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 32% | £0 | £0 |
| Lettings | 35% | 45% | £450 | £3,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 3 | 84 | 161 | 0 | 0 | 0 | 0 | 2 | 19 |
Areas covered
- E1
- EC2
- E14
- WC1
- N1
- WC2
- SE1
- SE8
- SE16
- E2
- E3
- SW1
- EC1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Oct 14,2024
Oct 14,2024
0
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My experience with Cityrooms has been nothing short of a nightmare. From start to finish, they have demonstrated a complete lack of professionalism, transparency, and fairness. Dealing with them has been incredibly frustrating, and I would strongly advise anyone considering renting through Cityrooms to steer ...
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Sep 19,2024
Sep 19,2024
0
people found
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I recently had the pleasure of working with city rooms as my rental agent, and I can't recommend them highly enough! From the very beginning, their agent was incredibly professional, attentive, and dedicated.
Tommy, my agent, took the time to understand my needs and preferences, ...
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Apr 22,2024
Apr 22,2024
0
people found
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They should go into the minus ⭐.
So I've been living abroad and when I came back decided to look for a property with City Room amongst other ( I'm from London). My friends are letting agents and let's just say I and the ...
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Apr 08,2024
Apr 08,2024
0
people found
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The most disgustingly dishonest and greedy agency in London. Never ever make the mistake of getting a property through them - I have and I am paying a huge financial cost for doing so.
These people know their properties are rundown and in a state ...
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Mar 07,2024
Mar 07,2024
0
people found
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This is the worst renting company in London. I rented a room in 2022, and it was the worst experience ever. Since then, I have been continuously receiving emails from them despite repeatedly requesting to have my email removed from their database...
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Nov 27,2023
Nov 27,2023
1
people found
this helpful
this helpful
Worst letting agents ever. They are simply looting their customers. CityRooms has proven to be an absolute nightmare. Their letting services are a masterclass in incompetence. The exorbitant bills they slapped us with were only surpassed by their creativity in finding unnecessary deductions from our ...
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Aug 11,2023
Aug 11,2023
0
people found
this helpful
this helpful
They don't show the room until they make the contract. After I moved demolition work started. The work starts at 7 in the morning and lasts until the evening. We haven't been able to sleep for a long time and our mental health is deteriorating. I ...
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May 29,2023
May 29,2023
0
people found
this helpful
this helpful
This City room is a BIG NO for recommendation. The way they exploit the tenants is so alarming. From ridiculous house rent fee to unreasonable utility bill. And after frustrating you with unimaginable bills, you can't even terminate your tenancy agreement in peace. I will ...
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Feb 15,2023
Feb 15,2023
1
people found
this helpful
this helpful
On the overall, the service was very poor. The room booked and paid for in advance was not available on the due date. We had to take another one with not the same features. At the end of the renting period, it was long and ...
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Jan 09,2023
Jan 09,2023
5
people found
this helpful
this helpful
My experience with City Rooms was appalling. I strongly advise you to avoid this company and book with someone else. Trusting City Rooms was one of the worst decisions I've ever made.
The original listing promised a "fully equipped" kitchen with "nice and friendly" housemates ...
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Dec 08,2022
Dec 08,2022
1
people found
this helpful
this helpful
To customer service
My contract was from.17 May 2022 I was notified in September, that if I wanted to extend my contract I had to do it then but rent would go up from £800. To £1040 for that room.
I knew that the double room next to ...
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Dec 06,2022
Dec 06,2022
4
people found
this helpful
this helpful
Failed to address maintenance issues. Property had rats and a bug infestation which they ignored. Property was flooded multiple times due to plumbing issues, also ignored. Left us with a flatmate who was a danger to themselves and others, to the point where the police ...
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Aug 25,2022
Aug 25,2022
3
people found
this helpful
this helpful
Do not trust them. They wanted me to put down a deposit and payment and could only provide me pictures of the rooms. This is not the first time that they've refused to let me view their properties. No other letting agency would do this....
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Aug 03,2022
Aug 03,2022
4
people found
this helpful
this helpful
They will tell you bills included but read the contract because its actually a just utilities contribution. They will then charge you exorbitant sums when you move out, and then refuse to sort out your deposit....
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Jul 19,2022
Jul 19,2022
1
people found
this helpful
this helpful
Worst experience ever. They can say everything until you rent and sign a contract after then everything can be changed or can be not expected. They ignore you when you report a problem. They do not try to solve problems, not helpful....
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Jun 07,2022
Jun 07,2022
4
people found
this helpful
this helpful
I used Stephen Sanders to rent my property at the London Square, Caledonian Road location. He brought in CityRooms (his friend Matthew House) to rent my property. It was a 3 year contract (Please no body should do that as they will mislead you as landlord). ...
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May 10,2022
May 10,2022
2
people found
this helpful
this helpful
Avoid at all cost
search for something better
the will ignore you and
rip you of
the care for money only
Harassment ASB coldness deposit rip off dishonesty massive dirt breach of tenancy agreement this what I have experienced if you have any problems
text ...
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Apr 13,2022
Apr 13,2022
7
people found
this helpful
this helpful
Don't go with city rooms!! Ask to see contract before you put down deposit.
The agent I spoke with was so pushy but I was desperate to find a room as it's very stressful looking for a room in London at the minute. Naively (and ...
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May 17, 2022
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(1)
We have all been having the same issues with City Rooms for a long time I think...
If you want to fill out this questionnaire, someone will get back to you.
https://forms.gle/SpVDnCiTcgpnPXSb9 ...
Mar 22,2022
Mar 22,2022
8
people found
this helpful
this helpful
Ask to read contract before you give deposit!
90% of the good reviews are fake
A real nightmare. Amazing and kind till you give them some money. After that you'll receive a contract which is completely different than the lies that they tell you in the ...
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Mar 03,2022
Mar 03,2022
4
people found
this helpful
this helpful
Do not choose this agency for your peace mind. I had very bad experience with them. They send weird people and they take all deposit and charge more for gas....
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Feb 21,2022
Feb 21,2022
8
people found
this helpful
this helpful
PLEASE heed these words, as I wish I had taken others advice before booking with City Rooms. My experience with them has been nothing short of a nightmare. From scammy “overuse bills” which are requested to be sent to an unknown bank account, lack of ...
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“Stay away from this Scam Agency Stay away from this Scam Agency Stay away from this Scam Agency Stay away...”
Feb 07,2022
Feb 07,2022
5
people found
this helpful
this helpful
Stay away from this Scam Agency
Stay away from this Scam Agency
Stay away from this Scam Agency
Stay away from this Scam Agency,
they are Frauds, Liars and Thieves using loopholes to rob peoples money via Deposits and rents
there directors are fully aware ...
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Jan 07,2022
Jan 07,2022
6
people found
this helpful
this helpful
Disgusting company avoid at all costs. I've experienced A very bad service with this company. In the beginning I wasn't allowed to view the company due to Covid And I find as though the staff are extremely rude. I found out I was expecting and ...
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Dec 18,2021
Dec 18,2021
1
people found
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this helpful
Jorge very helpful, finding engineer to fixed our boiler next working day. Engineer came done his job perfectly. Thanks Jorge....
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Jan 03, 2022
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Doesn't get more fake review than this. LOL. Anyone who's had any real dealings with Jorge knows full well he's nothing but a money grubbing psycopath. ...
Dec 11,2021
Dec 11,2021
0
people found
this helpful
this helpful
Elly has been excellent, she has gone above and beyond to help find us a room. We are so delighted to be moving into a new home soon. Thank you!...
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Dec 07,2021
Dec 07,2021
6
people found
this helpful
this helpful
AVOID AT ALL COSTS! I had the worst experience - agents not knowledgable about the properties they are renting out, they provide unclear/the wrong information. The property I viewed was the most filthy flat I've seen in my life - it looked like something ...
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May 19, 2022
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There have been a lot of people who had issues with City Rooms... Leave your details here and someone will get back to you... https://forms.gle/Kr14TrD6AtDCp/nG7 ...
Nov 07,2021
Nov 07,2021
1
people found
this helpful
this helpful
Little bit expensive but overall good place and good rooms. I am in for another eight months so I hope all continues well...
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Oct 20,2021
Oct 20,2021
6
people found
this helpful
this helpful
Stay away from them. They don't work with viewings because they propose houses which do not exist. I paid a deposit for a house and one week before the move-in date I was told by the agent(Vito) the landlord “changed his mind”. Which is ...
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Oct 02,2021
Oct 02,2021
6
people found
this helpful
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There is no word in the world to explain how awful this company is: • 2 months with no Internet service • 2+ weeks with no washing machine and almost a month and half without a properly working sink •leeks in the room for weeks and not a ...
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Feb 11, 2023
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Been in a house where I used to pay 1083£ pound a month for nothing !
Heater and hot water was missing almost all the time I’ve been in there and for them the priority was make money and not adjust the boiler!
I report that’s someone come in to the flat breaking a window in the kitchen and asked them to repair it but never done anything and I can say that 1 moths before this happened 2 people got stabbed in the building and 1 die after the stab !
They didn’t care about anything ! ...
Jul 15,2021
Jul 15,2021
7
people found
this helpful
this helpful
Horrible Letting Experience 2016/2017
I rented a room that was supposed to be a 3 bedroom house (3 people) we ended up living 6 people in the house the living room area was converted into 2 rooms badly renovated 3 months without broadband at the beginning months later a leaking in ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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And Jorge Oh my goodness!
The guy could barely put a sentence together. When it comes to reasoning or problem solving you got a better chance speaking to a deaf man! Jorge is the most rude, illiterate, unprofessional individual I have ever spoken to.