0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 15,2015
Apr 15,2015
2
people found
this helpful
this helpful
We let a property with Acorn and were promised a long let.
When we moved in we recieved no check in report. We were then not supplied with this until after we had been given notice to leave. It was completely and utterly innaccurate. Could have been done better by a child.
The landlady gave us our notice after 14 months due to wanting her mother to move in or similar. Having met her, she was also incredibly frustrated with Acorn and their tardyness and lack of communication. They took down fire alarms to paint before we moved in and never replaced them. They ignored emails. Did not carry out repairs without several emails or phone calls. Just didn't give a damn at all.
After escalating my check in report issues (which constitued breech of contract on their part) to a manager I recieved several emails back and forth from her, before her ignoring us completely and not dealing with our complaint at all. That seems to be the brand standard of Acorn - if you don't like it, ignore it. seems to be how they run their property management department.
If you're looking to let, don't touch this company with a bargepole. They are JUST AWFUL.
They also left the property empty for three weeks after us moving out and THEN expected to carry out a check out report. Despite not having a check in report and not being able to guarantee that the property was in the same condition as when we moved out three weeks later. I had informed them the day after we moved out that the property was empty and recieved no reply.
Absolutely incompetent agents. Don't go near them. Rent elsewhere.
When we moved in we recieved no check in report. We were then not supplied with this until after we had been given notice to leave. It was completely and utterly innaccurate. Could have been done better by a child.
The landlady gave us our notice after 14 months due to wanting her mother to move in or similar. Having met her, she was also incredibly frustrated with Acorn and their tardyness and lack of communication. They took down fire alarms to paint before we moved in and never replaced them. They ignored emails. Did not carry out repairs without several emails or phone calls. Just didn't give a damn at all.
After escalating my check in report issues (which constitued breech of contract on their part) to a manager I recieved several emails back and forth from her, before her ignoring us completely and not dealing with our complaint at all. That seems to be the brand standard of Acorn - if you don't like it, ignore it. seems to be how they run their property management department.
If you're looking to let, don't touch this company with a bargepole. They are JUST AWFUL.
They also left the property empty for three weeks after us moving out and THEN expected to carry out a check out report. Despite not having a check in report and not being able to guarantee that the property was in the same condition as when we moved out three weeks later. I had informed them the day after we moved out that the property was empty and recieved no reply.
Absolutely incompetent agents. Don't go near them. Rent elsewhere.
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Latest Reviews
22nd Dec 2017
reviewed by 'Second'
15th Apr 2015
reviewed by 'gladtobefree'
13th Feb 2014
reviewed by 'Robert'
6th Dec 2012
reviewed by 'Lin'
Opening Hours
Address
Acorn Group Estate Agents
40 East Street
Bromley
Greater London
BR1 1QU
020 8464 4645
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £1,250 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 22,2017
Dec 22,2017
0
people found
this helpful
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Acorn Agencies probably vary from town to town but my experience with them was not pleasant, apologies after apologies proves they were wrong in the first place and as a reputable high street agent their attitude in customer service is very bad and communication between ...
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Comment on agent fees
Bad, their fees are ridiculous for what they do
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Dec 22, 2017
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(1)
Hi..I am sorry that you have not received the level of service you expected from our office. I would be very pleased to learn more about the specifics of your complaint and see what I can do to rectify the issue. Perhaps you could email me on [email protected]. Thanks. Andrew Roberts - Customer Relations Manager ...
Apr 15,2015
Apr 15,2015
2
people found
this helpful
this helpful
We let a property with Acorn and were promised a long let.
When we moved in we recieved no check in report. We were then not supplied with this until after we had been given notice to leave. It was completely and utterly innaccurate. Could ...
read full review
read full review
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Feb 13,2014
Feb 13,2014
3
people found
this helpful
this helpful
Considerably worse than useless - don't use them as letting agents. They cause more problems than they solve and squeeze as much cash out of landlords as tenants as possible. To big to care....
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Dec 06,2012
Dec 06,2012
0
people found
this helpful
this helpful
I have no experience of letting and after my baby was born I decided to let out my flat. Unfortunatly my tennant turned out to be a disaster who damaged the property, sub let and caused a general nusience to my neighbours. I have found ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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