100% lettings valuation accuracy
50% lettings fee satisfaction
Apr 15,2015
Apr 15,2015
1
people found
this helpful
this helpful
Initialy they were fine, we got the flat smoothly and moved in with no problems. Then the issues started. At first they simply ignored the issues we identified on moving in, such as advertised white goods not working properly, a sink leaking, the shed being full of rubbish from previous tennants etc. After chasing up for ages we got the sink fixed but nothing else. Then after our 6 months contract started reaching the end we got a new one, we went into the branch to sign and have it witnessed and handed it in there. It promptly got lost and whilst preston branch clearly new our moving out date, countrywide were unclear about what was happening. This led to us being charged an extra months rent (after we moved out), this issue still hasnt been resolved.
Then comes the deposit. Its been 4 months since we moved out now and there has been no return of the deposit nor any indication of what its going to be. I have rung there dposit line multiple times and they have promised each and every time to get back to me, yet never managed it. On top of that there has been no appologies or acceptance that this really isnt on. Its lucky that me and my husband had help from work to move or we would be really struggling without that money.
I would definitley warn anyone away from Countrywide or Bridgefords. Whilst the branch staff itself are friendly enough, othey have no interest in anything looked after by there parent company and actively avoid talking about it (probably because they know the service is appaling).
Then comes the deposit. Its been 4 months since we moved out now and there has been no return of the deposit nor any indication of what its going to be. I have rung there dposit line multiple times and they have promised each and every time to get back to me, yet never managed it. On top of that there has been no appologies or acceptance that this really isnt on. Its lucky that me and my husband had help from work to move or we would be really struggling without that money.
I would definitley warn anyone away from Countrywide or Bridgefords. Whilst the branch staff itself are friendly enough, othey have no interest in anything looked after by there parent company and actively avoid talking about it (probably because they know the service is appaling).
What agent could do to change your mind?
The actual condition of the appliences meant this property should really have been on the market for a lower rent.Attached Filesnbsp;
Comment on agent fees
The actual condition of the appliences meant this property should really have been on the market for a lower rent.
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Latest Reviews
22nd Mar 2016
reviewed by 'Lee'
19th Oct 2015
reviewed by 'Annoyed.'
9th Oct 2015
reviewed by 'JayCee'
15th Apr 2015
reviewed by 'Jemma'
1st Feb 2012
reviewed by 'Not'
Opening Hours
Address
Countrywide Residential Lettings
1 Winkley Street
Preston
Lancashire
PR1 2AA
01772 258317
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 50% | £430 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 22,2016
Mar 22,2016
1
people found
this helpful
this helpful
Rented a house, while sorting out a new house and flats for myself. Was the worst company i have ever dealt with, so decided that i would go to a different letting agency for my flats. Once i bought my house over a month later ...
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What agent could do to change your mind?
Had no idea about fees until i got a letter through the door.Since i paid for the boiler and the fence to be repaired. Apparently the boiler was too old to fix? I got someone who fixed it in less than an hour.Attached Filesnbsp;
Comment on agent fees
Had no idea about fees until i got a letter through the door.Since i paid for the boiler and the fence to be repaired. Apparently the boiler was too old to fix? I got someone who fixed it in less than an hour.
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Oct 19,2015
Oct 19,2015
4
people found
this helpful
this helpful
Terrible company; absolutely nobody takes ownership of a problem. They make false promises or drag their feet over things. They managed to re-let my property and the new tenant had already moved in but nobody seemed bothered about returning my deposit. Several phone calls later, ...
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Oct 09,2015
Oct 09,2015
3
people found
this helpful
this helpful
Firstly, all Countrywide Landlords, did you know that Countrywide (or is it Bridgefords) do a deal with energy providers. When a tenant leaves your property, they switch your energy provider - getting a back-hander from the energy company as they now have your next tenants ...
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What agent could do to change your mind?
Customer service is more important than you realise. Be more efficient. Realise who your customer is. Realise where your money is coming from. Customer service. Stop lying. Customer service. Get the facts instead of reporting what you think. Customer service. Get a CRM and proper tenancy housing computer system. Customer service. This market is getting much bigger and you have gone from being the biggest and best to one of the worst. Oh, and did I mention that your customer service is appalling.Attached Filesnbsp;
Comment on agent fees
Starting up fees are above others but as up to now, you have always found me good tenants, quickly, am happy to pay this. Everything after this is overpriced and in numerous cases down right underhand and these grind very heavily on the back of my mind. If everything after check-in were perfect, higher costs are acceptable but as everything after check-in is appalling, they are not.
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Apr 15,2015
Apr 15,2015
1
people found
this helpful
this helpful
Initialy they were fine, we got the flat smoothly and moved in with no problems. Then the issues started. At first they simply ignored the issues we identified on moving in, such as advertised white goods not working properly, a sink leaking, the shed being ...
read full review
read full review
What agent could do to change your mind?
The actual condition of the appliences meant this property should really have been on the market for a lower rent.Attached Filesnbsp;
Comment on agent fees
The actual condition of the appliences meant this property should really have been on the market for a lower rent.
Was this helpful?
Yes
Yes
Feb 01,2012
Feb 01,2012
8
people found
this helpful
this helpful
:-( Never ever go with this company!!! I have had tiles coming off behind my sink taps in my bathroom for near 2 years!! (Since I moved in) With a little 2 year old.... not a goood idea!!! Now trying to say I owe them money for ...
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What agent could do to change your mind?
Nothing they are pretty useless!Attached Filesnbsp;
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Oct 11,2011
Oct 11,2011
8
people found
this helpful
this helpful
absolutely crap!!
rude, incompitent, unprofessional and dishonest, i rented off countrywide/bridgfords for nearly 2 years and had nothing but trouble. if you want passing between staff none of which who know what they are doing, lost paerwork, no correspondence, wrong amounts of money taken from ...
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What agent could do to change your mind?
ABSOLUTELY NOTHING, NO THANKS!!Attached Filesnbsp;
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Oct 11,2011
Oct 11,2011
6
people found
this helpful
this helpful
absolutely horrendous, lazy, incompitent, un organised...shall i carry on!! spent 2 years renting through bridgfords in preston and they never failed to cock up the task given, they never called back, replied to queeries or even admitted to speaking to me! D, N and team ...
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Aug 13,2011
Aug 13,2011
1
people found
this helpful
this helpful
I'd like to have rated them 0 stars, but was prevented from doing so.
Ironically, as a direct result of dealings with them, I decided that I could do a better job and now run a lettings agency elsewhere.
We had two flats with them in ...
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What agent could do to change your mind?
Care a bit.Attached Filesnbsp;
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Aug 15, 2011
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(1)
THIS SHOULD BE A ONE STAR RATING. ACTUALLY, IT SHOULD BE NO STAR, BUT THE RIDICULOUS SOFTWARE WON'T ALLOW IT. NOT A TERRIBLY RELIABLE SITE IS IT? ...
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