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Norwich, NR2
2.8/5, 20 Reviews
45% Recommended
75% letting valuation accuracy
33% letting fee satisfaction
If you are looking to sell or buy a property, haart estate agents in Norwich can help you achieve the property outcome you want.
Our expert local knowledge of the area means we can ensure sellers achieve the right price for their property. Our buyers, meanwhile, can access a range of properties from Norwich and s
uburbs including Costessey, Sprowston, Hellesdon and Taverham including market towns and villages toward the coast and south of the county.
We have an extensive range of properties for sale including detached homes to semis, bungalows, terraced houses and flats. Take advantage of our one-stop shop of mortgage, conveyancing and survey advice, too.
All our properties are marketed through our own haart website as well as the popular property websites OnTheMarket.com and Rightmove.co.uk; additionally we use traditional newspaper advertising, social media and email campaigns to ensure the right buyers see the right properties.
We are contactable seven days a week from 8am to 10pm.
"Contracts were exchanged on..."
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5 Star Review
By : 'PennyM'
Services : Sales(As a Vendor)
Sold price : £165000
Would you recommend ? : Yes
Postcode : NR2
Nov 1, 2014
People found this helpful0
Contracts were exchanged on 30/10/14 on an investment property I have been trying to sell since June 2014. Throughout this process, Danielle Curtis (Norwich Golden Triangle) has been superb! Initially, I had tenants and only wanted investors and no advertising. An offer was obtained at the asking price very quickly. This prospective purchaser pulled out after a month, during which my tenants gave notice. The property was then advertised and a number of prospective purchasers were found. Within a few weeks I had another asking price offer. The searches and survey took a while and then the buyer was making promises of deposit funds over quite a few more weeks and the funds were not appearing. Danielle was tireless in trying to resolve this issue and kept me informed throughout. She chased all parties involved courteously but very efficiently. She never once showed signs of impatience when I rang, sometimes every day, even when she had a heavy cold and was the only one in the office. Danielle has followed my wishes from the beginning and I cannot fault her - especially as she suffered a sudden bereavement during this time. However, I did find the delay between having a phone call or email confirmation of an event and the letter generated by head office, very confusing at times. I do not see why all of these letters were necessary (not very eco-friendly). There was sometimes a gap of a week or more between the event and the letter, by which time things had moved on. I don't really approve of the letters I received either. The back is completely purple, which seems such a waste of ink There were also times when there was only one person in the office, causing them unnecessary extra stress. On the whole, though, I was very impressed with the service I received from Haarts and would gladly recommend them.
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By : Customer Relations Manager
Nov 24, 2014Hi Penny, Thank you for your review, we are really pleased to hear about your experience and the service you received. I will make sure your comments regarding the letters is passed on. Many thanks Melanie Smith Customer Relations Manager
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 75% | 33.00% | £525 | £1,100 |
Areas covered
- NR2
Address
haart
18 Queen Street, Norwich, Norfolk
NR2 4SQ
01603 761600
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
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haart Branches (View All 173)
Had a property inspection ...
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5 Star Review
Becky
By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NR8
Jul 10, 2023
People found this helpful0
Had a property inspection with Becky, so friendly and... Read Full Review
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Sarah said about haart
Services : Letting( As a Tenant )Date: 10th Jul 2023
Had a property inspection with Becky, so friendly and helpful
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Daniel at the Norwich branch ...
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5 Star Review
Daniel
By : 'Amanda'
Services : Online Auctions
Would you recommend ? : Yes
Postcode : NR3
Nov 23, 2022
People found this helpful0
Daniel at the Norwich branch was both friendly and professional in his dealings with us .He was happy to make multiple viewings and then organise further appointments and always followed up with a courtesy call . Although we ended up securing a property through a different company this was not a... Read Full Review
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Amanda Javes said about haart
Services : Online Auctions( )Date: 23rd Nov 2022
Daniel at the Norwich branch was both friendly and professional in his dealings with us .He was happy to make multiple viewings and then organise further appointments and always followed up with a courtesy call . Although we ended up securing a property through a different company this was not a reflection of the service we received and would definitely recommend Harrt and in particular Daniel.
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scammed us and left us ...
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1 Star Review
By : 'Nfjdi'
Services : Letting( As a Tenant )
Rent PCM : £975
Would you recommend ? : No
Postcode : NR5
Oct 3, 2022
People found this helpful0
Branch manager at the time had scammed us out of £2000, landlord of the property had no idea we were moved into their property. He had stolen keys. We were left to rot and pushed into homelessness with newborn children. Absolutely no care in the world. Abhorrent people. DO NOT USE THESE... Read Full Review
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Nfjdi said about haart
Services : Letting( As a Tenant )Date: 3rd Oct 2022
Branch manager at the time had scammed us out of £2000, landlord of the property had no idea we were moved into their property. He had stolen keys. We were left to rot and pushed into homelessness with newborn children. Absolutely no care in the world. Abhorrent people. DO NOT USE THESE PEOPLE!!!
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Absolutely terrible & ...
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1 Star Review
By : 'S'
Services : Letting( As a Tenant )
Rent PCM : £915
Would you recommend ? : No
Postcode : NR5
Aug 28, 2022
People found this helpful0
Absolutely terrible & unprofessional team of people. So unresponsive and rude. AVOID Norwich branch at all costs. Property manager extremely rude and unhelpful as well as the rest of the staff, AVOID NORWICH... Read Full Review
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S R said about haart
Services : Letting( As a Tenant )Date: 28th Aug 2022
Absolutely terrible & unprofessional team of people. So unresponsive and rude. AVOID Norwich branch at all costs. Property manager extremely rude and unhelpful as well as the rest of the staff, AVOID NORWICH BRANCH
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WARNING LANDLORDS - If I ...
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1 Star Review
By : 'Peter'
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : No
Postcode : NR1
Feb 22, 2022
People found this helpful3
WARNING LANDLORDS - If I could rate these unprofessional people with 0 stars I would, I rented my property out with these clowns for one year as I work overseas, I returned home to find my things stolen by one of their Employees, this is now in the hands of the Police, I have not received a single... Read Full Review
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Peter Owens said about haart
Services : Letting( As a Owner )Date: 22nd Feb 2022
WARNING LANDLORDS - If I could rate these unprofessional people with 0 stars I would, I rented my property out with these clowns for one year as I work overseas, I returned home to find my things stolen by one of their Employees, this is now in the hands of the Police, I have not received a single official apology, and 2 months later no compensation from all the stolen goods by them. DO NOT USE THESE PEOPLE !
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By : Cressie Morgan
Feb 22, 2022Dear Peter As this relates to a criminal matter, it would not be appropriate to comment. However we are as always happy to discuss this further with you. Please contact me at your earliest...
This situation what ...
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1 Star Review
Rachel
By : 'Dominika'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : NR7
Sep 24, 2020
People found this helpful1
This situation what MRS.RACHEL get us in is unbelievable! We rushed to moved and this lady just use this situation to cheat and fraud us. She send us fake property video.First at all she was speaking all the time about two bedrooms property I'm so curious where are second bedroom... Read Full Review
Comments (0)This situation what MRS.RACHEL get us in is unbelievable! We rushed to moved and this lady just use this situation to cheat and fraud us. She send us fake property video.First at all she was speaking all the time about two bedrooms property I'm so curious where are second bedroom is.Second-mould all over the bathroom walls,walls literally falling apart!for the whole property one small window able to open! ??? Carpet in room whole stained and pissed from animals!Cant get rid of the mould smell even after daily desinfecting! After two months of DAILY calling on property management nothing was done.And absolute bonus is the upstairs neighbour what leaving us restless day-night doesn't matter we are not able to sleep without him shouting all the time.
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Dominika Bohuslavická said about haart
Services : Letting( As a Tenant )Date: 24th Sep 2020
This situation what MRS.RACHEL get us in is unbelievable! We rushed to moved and this lady just use this situation to cheat and fraud us. She send us fake property video.First at all she was speaking all the time about two bedrooms property I'm so curious where are second bedroom is.Second-mould all over the bathroom walls,walls literally falling apart!for the whole property one small window able to open! ??? Carpet in room whole stained and pissed from animals!Cant get rid of the mould smell even after daily desinfecting! After two months of DAILY calling on property management nothing was done.And absolute bonus is the upstairs neighbour what leaving us restless day-night doesn't matter we are not able to sleep without him shouting all the time.
Wanted get out of contract and what we were told? To pay charges!!!!!!!!!! Ridiculous,hope nobody of you will get cheated as we did! ??????
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Poor Service and Deposit ...
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1 Star Review
By : 'Dan'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : NR1
Feb 18, 2020
People found this helpful2
Would not recommend renting through Haart as their customer service is terrible at all stages. We had a rocky experience arranging viewings with them; their agent showed up late and clearly wasn't familiar with the property and online photos for the listing were clearly for a different... Read Full Review
Comments (0)Would not recommend renting through Haart as their customer service is terrible at all stages.
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Dan Nash said about haart
Services : Letting( As a Tenant )Date: 18th Feb 2020
Would not recommend renting through Haart as their customer service is terrible at all stages.
We had a rocky experience arranging viewings with them; their agent showed up late and clearly wasn't familiar with the property and online photos for the listing were clearly for a different property. While moving in we were given the option of a professional clean (the place was filthy) on the basis that we would be charged £200 for the same on our departure. We declined and thoroughly cleaned the property ourselves, only to be charged £450 for "cleaning" once vacating the property anyway, despite leaving it in a much better state than we had first received it. This charge was reduced to just £50 after successfully disputing the claim with TDS.
Shortly after moving we were suddenly told our customer service had been transferred to the Ipswich office, who often seemed unable to help and had a clear lack of knowledge regarding our property or the surrounding area. The Norwich branch seemed uninterested in attempting to help us in any way.
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I’ve dealt with Ms ...
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5 Star Review
Rachel
By : 'Mariam'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NR2
Jan 30, 2020
People found this helpful0
I’ve dealt with Ms Rachel Bartholomew letting Department in Norwich and am very pleased with my experience. She is very hard working, helpful and professional person. Managed to let our property within short period. Always reply to her emails promptly.. very happy to deal with such a ... Read Full Review
Comments (0)I’ve dealt with Ms Rachel Bartholomew letting Department in Norwich and am very pleased with my experience. She is very hard working, helpful and professional person. Managed to let our property within short period.
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Mariam Al-Qaragholi said about haart
Services : Letting( As a Owner )Date: 30th Jan 2020
I’ve dealt with Ms Rachel Bartholomew letting Department in Norwich and am very pleased with my experience. She is very hard working, helpful and professional person. Managed to let our property within short period.
Always reply to her emails promptly..
very happy to deal with such a polite and professional person...
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I would like to thank Paul ...
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5 Star Review
Paul
By : 'Patricia'
Services : Sales( As a Vendor )
Sold price : £200000
Would you recommend ? : Yes
Postcode : NR3
Aug 20, 2019
People found this helpful0
I would like to thank Paul Cobb for his great input in selling my property. An extremely well mannered, informative and fun to be with guy who really knows his stuff. So much so that my house has been sold. Can totally confide in him and trust what he tells you. Would recommend to... Read Full Review
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Patricia da Conceicao said about haart
Services : Sales( As a Vendor )Date: 20th Aug 2019
I would like to thank Paul Cobb for his great input in selling my property. An extremely well mannered, informative and fun to be with guy who really knows his stuff. So much so that my house has been sold. Can totally confide in him and trust what he tells you. Would recommend to anyone.
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Erin ...
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5 Star Review
By : 'Mark'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NR7
Jun 11, 2019
People found this helpful0
We would like to thank Erin McGregor for all her help with my proposed move to Norwich. She has kept us informed at every step during our move and has always been very polite and professional. If you are fortunate enough to have her deal with your move then your will be very lucky... Read Full Review
Comments (0)We would like to thank Erin McGregor for all her help with my proposed move to Norwich.
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Mark from Nottingham said about haart
Services : Sales( As a Buyer )Date: 11th Jun 2019
We would like to thank Erin McGregor for all her help with my proposed move to Norwich.
She has kept us informed at every step during our move and has always been very polite and professional.
If you are fortunate enough to have her deal with your move then your will be very lucky indeed.
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Open House Saturday, full ...
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5 Star Review
Joshua
By : 'Al'
Services : Sales( As a Vendor )
Sold price : £180000
Would you recommend ? : Yes
Postcode : NR3
Apr 29, 2019
People found this helpful0
Really well presented pictures. All of the staff I dealt with knew exactly what was going on and had clearly done their homework. Open house on the Saturday. Despite the most awful weather in months full asking price was offered chain and mortgage free first thing... Read Full Review
Comments on Agent Fees
Not cheap, but to be fair I they\'ve properly earned it.
Comments (0)Really well presented pictures. All of the staff I dealt with knew exactly what was going on and had clearly done their homework.
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Al said about haart
Services : Sales( As a Vendor )Date: 29th Apr 2019
Really well presented pictures. All of the staff I dealt with knew exactly what was going on and had clearly done their homework.
Open house on the Saturday. Despite the most awful weather in months full asking price was offered chain and mortgage free first thing Monday.
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Too much to say !!!!! ...
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1 Star Review
By : '...'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : NR3
Mar 23, 2019
People found this helpful3
I don't really know where to begin ! First thing we didn't get keys when told we would and had to be old of the current property ASAP so this caused problems. We also got over charged after bring it up they did refund When we finally got keys and went in to our new home ... Read Full Review
Comments on Agent Fees
Seem good and cheap but after you move in and have issues like these then u juat wish u paid more elsewhere and got a better experience
Comments (0)I don't really know where to begin !
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... said about haart
Services : Letting( As a Tenant )Date: 23rd Mar 2019
I don't really know where to begin !
First thing we didn't get keys when told we would and had to be old of the current property ASAP so this caused problems.
We also got over charged after bring it up they did refund
When we finally got keys and went in to our new home the electric plug boxes where hanging off walls. The plug in cupboard under sink for washing machine wasn't safe I got an electric shock plug started hissing.
Still waiting for an electrician
We also have no heating none of the radiators work !! It's freezing nobody is helping us out
The carpet in bedroom is biscuit colour or should be it's stained in what looks like cats pee and smells like it. All covered in black marks
The bathroom wall is coming away and curving !
The garden is a complete mess with a meter by meter hole in the fence in to next doors garden. A shed is up and is completely following part it has two posts holding up as it's on the slant. There rubbish stores all down the sides of it. The back gate once opened get stuck really hard to close again and the lock doesn't line up with bolt. You can only access it from inside of garden too.
The back door is extremely week and could easily be broken in to.
Not worth £675 a month
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Not good ...
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1 Star Review
Samuel
By : 'Darren'
Services : Sales( As a Vendor )
Sold price : £110000
Would you recommend ? : No
Postcode : NR5
Mar 18, 2019
People found this helpful1
Everything began well, friendly service and it seemed to be going smoothly. However, things changed when the chain took longer to complete than expected. Members of staff were rude, the buyer was prioritised over us (the seller), and pressure was put on us to move into rented accommodation rather... Read Full Review
Comments on Agent Fees
We didn\'t have to pay anything, thank goodness, but their quote was twice what we ended up paying
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Darren Abbs said about haart
Services : Sales( As a Vendor )Date: 18th Mar 2019
Everything began well, friendly service and it seemed to be going smoothly. However, things changed when the chain took longer to complete than expected. Members of staff were rude, the buyer was prioritised over us (the seller), and pressure was put on us to move into rented accommodation rather than lose a buyer. We changed estate agents after this, found a seller quickly and received a much better service. Dodged a bullet.
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Great ...
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5 Star Review
Samuel
By : 'Amanda'
Services : Sales( As a Vendor )
Sold price : £300000
Would you recommend ? : Yes
Postcode : NR8
Mar 7, 2019
People found this helpful0
Samuel Patrick at Haarts, Norwich, has been very helpful and instrumental in the sale of our property. Not only has he, along with his team, found us great buyers but he has kept us informed and updated along the way. Nothing has been too much trouble. He has arranged for his team to conduct... Read Full Review
Comments on Agent Fees
Fees are competitive and acceptable.
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Amanda F said about haart
Services : Sales( As a Vendor )Date: 7th Mar 2019
Samuel Patrick at Haarts, Norwich, has been very helpful and instrumental in the sale of our property. Not only has he, along with his team, found us great buyers but he has kept us informed and updated along the way. Nothing has been too much trouble. He has arranged for his team to conduct viewings when we haven't been available to do so and always supplied prompt feedback. All in all he has provided a brilliant, personal service for which we are extremely grateful. I wouldn't hesitate to recommend Sam at Haarts in Norwich to anyone wishing to market their property. You will not be disappointed!
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Absolutely ...
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1 Star Review
By : 'Nikki'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NR3
Jan 27, 2019
People found this helpful4
Absolutely useless, can't answer the phone, can't ring back, unreasonable terms and conditions, rude and unprofessional, had to go to the ombudsman. Do not use this... Read Full Review
Comments on Agent Fees
Appalling. They tie you up for 4 months worth of rent. Ie £500 pm, they want £2000 in fees before you can leave, be very careful.
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Nikki said about haart
Services : Letting( As a Owner )Date: 27th Jan 2019
Absolutely useless, can't answer the phone, can't ring back, unreasonable terms and conditions, rude and unprofessional, had to go to the ombudsman. Do not use this company
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Excellent ...
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5 Star Review
Emily
By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : NR8
Dec 20, 2018
People found this helpful0
We were experiencing difficulties obtaining information from our current letting agents. Emily Spall-Hanson was able to step in and resolve this efficiently & effectively for us. Communication from her during the process was excellent and put us at ease, especially as we were moving over... Read Full Review
Comments on Agent Fees
I would recommend the agent based on the service received. The fees are a little high. You can't choose the agent though, only the property.
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Chris said about haart
Services : Letting( As a Tenant )Date: 20th Dec 2018
We were experiencing difficulties obtaining information from our current letting agents. Emily Spall-Hanson was able to step in and resolve this efficiently & effectively for us. Communication from her during the process was excellent and put us at ease, especially as we were moving over the Christmas period.
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Do not use if you are a ...
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1 Star Review
By : 'Aaikh'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NR4
Aug 22, 2017
People found this helpful7
Do not use if you are a student. Look elsewhere. Four friends and I were looking for a student house to rent for the next academic year, and after seeing an ad on Rightmove, we found a house we liked with Haart. The viewing was fine, with the exception of the current tennants taking drugs with us ... Read Full Review
Comments (1)Do not use if you are a student. Look elsewhere.
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Aaikh said about haart
Services : Letting( As a Prospective Landlord/Tenant )Date: 22nd Aug 2017
Do not use if you are a student. Look elsewhere.
Four friends and I were looking for a student house to rent for the next academic year, and after seeing an ad on Rightmove, we found a house we liked with Haart. The viewing was fine, with the exception of the current tennants taking drugs with us right there. We were told the property was undergoing major refurbishment and we happily put a holding fee down.
We went down to the office and were told that the way Haart does lettings is that we would sign the contracts and pay the deposit 6 weeks before we move in and wouldnt have to do anything in the mean time.
We put the holding fee down in January. For months we heard nothing else. We were keen to get the referencing underway and to get the ball rolling but every time we rung up to enquire, we were told to wait. So we continued to wait.
In june we found out that we would be unable to move into the property and due to personal circumatances of the land lord. We found this out two days before my final exam for the year. We were left stranded and stressed scrambling to find accomodation for the next year. We had to find a house in three days.
We were told out holding fee would be returned to us. In order to GET our holding fee, we had to phone the Haart office countless times. Everytime we called they were conveniently 'away' from the office or on the phone. They never once returned our phone calls. It took too long to have our money returned to us.
They never communicated with us with clarity and left us in an awful position just before our exams. I would NEVER recommend this company to students.
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By : Tracey Fisher
Aug 24, 2017Hi Aaikh, I am very sorry to hear that you are disappointed with your experience of Lettings, however you have posted your comments on the Estate Agency Residential Sales webpage so unfortunately I ...
Contracts were exchanged on ...
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5 Star Review
By : 'PennyM'
Services : Sales( As a Vendor )
Sold price : £165000
Would you recommend ? : Yes
Postcode : NR2
Nov 1, 2014
People found this helpful0
Contracts were exchanged on 30/10/14 on an investment property I have been trying to sell since June 2014. Throughout this process, Danielle Curtis (Norwich Golden Triangle) has been superb! Initially, I had tenants and only wanted investors and no advertising. An offer was obtained at the... Read Full Review
Comments (1)Contracts were exchanged on 30/10/14 on an investment property I have been trying to sell since June 2014. Throughout this process, Danielle Curtis (Norwich Golden Triangle) has been superb!
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PennyM said about haart
Services : Sales( As a Vendor )Date: 1st Nov 2014
Contracts were exchanged on 30/10/14 on an investment property I have been trying to sell since June 2014. Throughout this process, Danielle Curtis (Norwich Golden Triangle) has been superb!
Initially, I had tenants and only wanted investors and no advertising. An offer was obtained at the asking price very quickly. This prospective purchaser pulled out after a month, during which my tenants gave notice. The property was then advertised and a number of prospective purchasers were found. Within a few weeks I had another asking price offer. The searches and survey took a while and then the buyer was making promises of deposit funds over quite a few more weeks and the funds were not appearing. Danielle was tireless in trying to resolve this issue and kept me informed throughout. She chased all parties involved courteously but very efficiently. She never once showed signs of impatience when I rang, sometimes every day, even when she had a heavy cold and was the only one in the office. Danielle has followed my wishes from the beginning and I cannot fault her - especially as she suffered a sudden bereavement during this time.
However, I did find the delay between having a phone call or email confirmation of an event and the letter generated by head office, very confusing at times. I do not see why all of these letters were necessary (not very eco-friendly). There was sometimes a gap of a week or more between the event and the letter, by which time things had moved on. I don't really approve of the letters I received either. The back is completely purple, which seems such a waste of ink
There were also times when there was only one person in the office, causing them unnecessary extra stress.
On the whole, though, I was very impressed with the service I received from Haarts and would gladly recommend them.
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By : Customer Relations Manager
Nov 24, 2014Hi Penny, Thank you for your review, we are really pleased to hear about your experience and the service you received. I will make sure your comments regarding the letters is passed on. Many...
We are a military family and ...
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1 Star Review
By : 'Lisa'
Services : Letting( As a Owner )
Rent PCM : £525
Would you recommend ? : No
Postcode : NR4
Aug 9, 2014
People found this helpful5
We are a military family and posted overseas. Because of the difference in time it makes it terribly difficult to communicate so when we do it's imperative that we trust that business will be taken care of. We rely on HAART to look out for our property as thoroughly as possible and it continues to... Read Full Review
Comments (4)We are a military family and posted overseas. Because of the difference in time it makes it terribly difficult to communicate so when we do it's imperative that we trust that business will be taken care of. We rely on HAART to look out for our property as thoroughly as possible and it continues to be a nonstop headache. Professionals shouldn't have to be babysat. If we don't stay on top of these people nothing gets done. We were in England in June. Tenants were leaving and new tenants moving in as of August. We had them document in there system, I have the screenshot from the computer, that we needed a quote for a professional cleaning no later than the 5th of August. We walked our property and it had been thrashed by current tenant so a cleaning was a MUST! Nothing had been done. Upon calling HAART to find out why we hadn't received a quote for a professional clean , they had no answer and notified us they had no keys for our property. We just borrowed the keys to make copies at the end of June and handed the keys over personally. No company rents out property without having keys. So not only are they incompetent but they lie to cover their mistakes. This is just our current issue. There's plenty of issues in the past.
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Lisa said about haart
Services : Letting( As a Owner )Date: 9th Aug 2014
We are a military family and posted overseas. Because of the difference in time it makes it terribly difficult to communicate so when we do it's imperative that we trust that business will be taken care of. We rely on HAART to look out for our property as thoroughly as possible and it continues to be a nonstop headache. Professionals shouldn't have to be babysat. If we don't stay on top of these people nothing gets done. We were in England in June. Tenants were leaving and new tenants moving in as of August. We had them document in there system, I have the screenshot from the computer, that we needed a quote for a professional cleaning no later than the 5th of August. We walked our property and it had been thrashed by current tenant so a cleaning was a MUST! Nothing had been done. Upon calling HAART to find out why we hadn't received a quote for a professional clean , they had no answer and notified us they had no keys for our property. We just borrowed the keys to make copies at the end of June and handed the keys over personally. No company rents out property without having keys. So not only are they incompetent but they lie to cover their mistakes. This is just our current issue. There's plenty of issues in the past.
We are paying for a service that doesn't do anything they promise. It's terribly disappointing!!
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By : Smith
Aug 11, 2014We are tenants with Haart and are supposed to be moving into a property in NR4 tomorrow. When we visited the house today to do some final measurements it became clear that it was not fit to move into ...
I do not understand why there ...
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1 Star Review
By : 'jhene'
Services : Surveying
Would you recommend ? : No
Postcode : NR4
Jan 29, 2014
People found this helpful2
I do not understand why there are properties available for let in Norwich, and yet they go ahead to say they are not available.All because the person interested in renting the property is a student.I find this very offensive and something should be done about... Read Full Review
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jhene said about haart
Services : Surveying( )Date: 29th Jan 2014
I do not understand why there are properties available for let in Norwich, and yet they go ahead to say they are not available.All because the person interested in renting the property is a student.I find this very offensive and something should be done about this.
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