75% lettings valuation accuracy
33% lettings fee satisfaction
Nov 01,2014
Nov 01,2014
0
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Contracts were exchanged on 30/10/14 on an investment property I have been trying to sell since June 2014. Throughout this process, Danielle Curtis (Norwich Golden Triangle) has been superb!
Initially, I had tenants and only wanted investors and no advertising. An offer was obtained at the asking price very quickly. This prospective purchaser pulled out after a month, during which my tenants gave notice. The property was then advertised and a number of prospective purchasers were found. Within a few weeks I had another asking price offer. The searches and survey took a while and then the buyer was making promises of deposit funds over quite a few more weeks and the funds were not appearing. Danielle was tireless in trying to resolve this issue and kept me informed throughout. She chased all parties involved courteously but very efficiently. She never once showed signs of impatience when I rang, sometimes every day, even when she had a heavy cold and was the only one in the office. Danielle has followed my wishes from the beginning and I cannot fault her - especially as she suffered a sudden bereavement during this time.
However, I did find the delay between having a phone call or email confirmation of an event and the letter generated by head office, very confusing at times. I do not see why all of these letters were necessary (not very eco-friendly). There was sometimes a gap of a week or more between the event and the letter, by which time things had moved on. I don't really approve of the letters I received either. The back is completely purple, which seems such a waste of ink
There were also times when there was only one person in the office, causing them unnecessary extra stress.
On the whole, though, I was very impressed with the service I received from Haarts and would gladly recommend them.
Initially, I had tenants and only wanted investors and no advertising. An offer was obtained at the asking price very quickly. This prospective purchaser pulled out after a month, during which my tenants gave notice. The property was then advertised and a number of prospective purchasers were found. Within a few weeks I had another asking price offer. The searches and survey took a while and then the buyer was making promises of deposit funds over quite a few more weeks and the funds were not appearing. Danielle was tireless in trying to resolve this issue and kept me informed throughout. She chased all parties involved courteously but very efficiently. She never once showed signs of impatience when I rang, sometimes every day, even when she had a heavy cold and was the only one in the office. Danielle has followed my wishes from the beginning and I cannot fault her - especially as she suffered a sudden bereavement during this time.
However, I did find the delay between having a phone call or email confirmation of an event and the letter generated by head office, very confusing at times. I do not see why all of these letters were necessary (not very eco-friendly). There was sometimes a gap of a week or more between the event and the letter, by which time things had moved on. I don't really approve of the letters I received either. The back is completely purple, which seems such a waste of ink
There were also times when there was only one person in the office, causing them unnecessary extra stress.
On the whole, though, I was very impressed with the service I received from Haarts and would gladly recommend them.
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10th Jul 2023
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3rd Oct 2022
reviewed by 'Nfjdi'
22nd Feb 2022
reviewed by 'Peter'
25th Sep 2020
reviewed by 'Dominika'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 75% | 33% | £525 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 3 | 2 | 5 | 4 | 1 | 1 | 0 | 1 | 2 |
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Jul 10,2023
Jul 10,2023
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Had a property inspection with Becky, so friendly and helpful...
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Nov 23,2022
Nov 23,2022
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Daniel at the Norwich branch was both friendly and professional in his dealings with us .He was happy to make multiple viewings and then organise further appointments and always followed up with a courtesy call . Although we ended up securing a property through a different ...
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Oct 03,2022
Oct 03,2022
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Branch manager at the time had scammed us out of £2000, landlord of the property had no idea we were moved into their property. He had stolen keys. We were left to rot and pushed into homelessness with newborn children. Absolutely no care in the world. ...
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Aug 28,2022
Aug 28,2022
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Absolutely terrible & unprofessional team of people. So unresponsive and rude. AVOID Norwich branch at all costs. Property manager extremely rude and unhelpful as well as the rest of the staff, AVOID NORWICH BRANCH...
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Feb 22,2022
Feb 22,2022
3
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WARNING LANDLORDS - If I could rate these unprofessional people with 0 stars I would, I rented my property out with these clowns for one year as I work overseas, I returned home to find my things stolen by one of their Employees, this is now ...
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Feb 22, 2022
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Dear Peter
As this relates to a criminal matter, it would not be appropriate to comment. However we are as always happy to discuss this further with you. Please contact me at your earliest convenience. ...
Sep 25,2020
Sep 25,2020
1
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This situation what MRS.RACHEL get us in is unbelievable! We rushed to moved and this lady just use this situation to cheat and fraud us. She send us fake property video.First at all she was speaking all the time about two bedrooms property ...
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Feb 18,2020
Feb 18,2020
2
people found
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Would not recommend renting through Haart as their customer service is terrible at all stages.
We had a rocky experience arranging viewings with them; their agent showed up late and clearly wasn't familiar with the property and online photos for the listing were clearly for ...
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Jan 30,2020
Jan 30,2020
0
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I’ve dealt with Ms Rachel Bartholomew letting Department in Norwich and am very pleased with my experience. She is very hard working, helpful and professional person. Managed to let our property within short period.
Always reply to her emails promptly..
very happy to deal ...
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Aug 21,2019
Aug 21,2019
0
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I would like to thank Paul Cobb for his great input in selling my property. An extremely well mannered, informative and fun to be with guy who really knows his stuff. So much so that my house has been sold. Can totally confide in him ...
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Jun 12,2019
Jun 12,2019
0
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We would like to thank Erin McGregor for all her help with my proposed move to Norwich.
She has kept us informed at every step during our move and has always been very polite and professional.
If you are fortunate enough to have her deal ...
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Apr 30,2019
Apr 30,2019
0
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Really well presented pictures. All of the staff I dealt with knew exactly what was going on and had clearly done their homework.
Open house on the Saturday. Despite the most awful weather in months full asking price was offered chain and mortgage free first ...
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Comment on agent fees
Not cheap, but to be fair I they've properly earned it.
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Mar 23,2019
Mar 23,2019
3
people found
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this helpful
I don't really know where to begin !
First thing we didn't get keys when told we would and had to be old of the current property ASAP so this caused problems.
We also got over charged after bring it up they did refund
When we ...
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Comment on agent fees
Seem good and cheap but after you move in and have issues like these then u juat wish u paid more elsewhere and got a better experience
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Mar 18,2019
Mar 18,2019
1
people found
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Everything began well, friendly service and it seemed to be going smoothly. However, things changed when the chain took longer to complete than expected. Members of staff were rude, the buyer was prioritised over us (the seller), and pressure was put on us to move ...
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Comment on agent fees
We didn't have to pay anything, thank goodness, but their quote was twice what we ended up paying
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Mar 07,2019
Mar 07,2019
0
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Samuel Patrick at Haarts, Norwich, has been very helpful and instrumental in the sale of our property. Not only has he, along with his team, found us great buyers but he has kept us informed and updated along the way. Nothing has been too much ...
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Comment on agent fees
Fees are competitive and acceptable.
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Jan 27,2019
Jan 27,2019
4
people found
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Absolutely useless, can't answer the phone, can't ring back, unreasonable terms and conditions, rude and unprofessional, had to go to the ombudsman. Do not use this company...
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Comment on agent fees
Appalling. They tie you up for 4 months worth of rent. Ie £500 pm, they want £2000 in fees before you can leave, be very careful.
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Dec 20,2018
Dec 20,2018
0
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We were experiencing difficulties obtaining information from our current letting agents. Emily Spall-Hanson was able to step in and resolve this efficiently & effectively for us. Communication from her during the process was excellent and put us at ease, especially as we were moving over the ...
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Comment on agent fees
I would recommend the agent based on the service received. The fees are a little high. You can't choose the agent though, only the property.
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Aug 23,2017
Aug 23,2017
7
people found
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Do not use if you are a student. Look elsewhere.
Four friends and I were looking for a student house to rent for the next academic year, and after seeing an ad on Rightmove, we found a house we liked with Haart. The viewing was ...
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Aug 24, 2017
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Hi Aaikh,
I am very sorry to hear that you are disappointed with your experience of Lettings, however you have posted your comments on the Estate Agency Residential Sales webpage so unfortunately I am unable to respond to your comments.I have forwarded your concerns to the relevant branch. ...
Nov 01,2014
Nov 01,2014
0
people found
this helpful
this helpful
Contracts were exchanged on 30/10/14 on an investment property I have been trying to sell since June 2014. Throughout this process, Danielle Curtis (Norwich Golden Triangle) has been superb!
Initially, I had tenants and only wanted investors and no advertising. An offer was obtained at the asking ...
read full review
read full review
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Nov 24, 2014
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(1)
Hi Penny,
Thank you for your review, we are really pleased to hear about your experience and the service you received. I will make sure your comments regarding the letters is passed on.
Many thanks
Melanie Smith
Customer Relations Manager ...
Aug 10,2014
Aug 10,2014
5
people found
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We are a military family and posted overseas. Because of the difference in time it makes it terribly difficult to communicate so when we do it's imperative that we trust that business will be taken care of. We rely on HAART to look out for ...
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Aug 12, 2014
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Dear Lisa,
We are really sorry to hear about your experience. Please could you email us the details (including property details) so we can look in to this and rectify the situation: [email protected].
Many thanks,
Melanie Smith, Customer Relations Manager. ...
Jan 29,2014
Jan 29,2014
2
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I do not understand why there are properties available for let in Norwich, and yet they go ahead to say they are not available.All because the person interested in renting the property is a student.I find this very offensive and something should be ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:29 PM 24/08/2017 by Tracey Fisher
Thank you for your review, we are really pleased to hear about your experience and the service you received. I will make sure your comments regarding the letters is passed on.
Many thanks
Melanie Smith
Customer Relations Manager