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Plymouth, PL3
4.9/5, 414 Reviews
98% Recommended
97% sales valuation accuracy
96% sales fee satisfaction
Situated in the heart of the Cities vibrant Estate Agency district on Mutley Plain, the Plymouth City branch covers from the Crownhill area of the City down to the waters edge in one direction, whilst also being able to spread from South East Cornwall to South Brent.
"I engaged Mansbridge &..."
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2 Star Review
Chris
By : 'David'
Services : Sales(As a Vendor)
Would you recommend ? : No
Postcode : PL1
4 Oct 2014
People found this helpful4
I engaged Mansbridge & Balment to sell my flat on the basis that I required exceptional communications and was duly told they excelled in this area and many others - especially when compared to the, and I quote, "corporate" estate agents in the area. The company went out of their way on their initial sales pitch to position themselves head and shoulders above the competition and referred to themselves as "Plymouth's No. 1 selling agent" this was of course reflected in their commission. To assist others I want to be as accurate and objective as I can here because its important to chose the right agent. To be fair the guy (Tony Carlton) who did the initial "sell" then promptly ducked out as he worked from another branch. (so you could say why on earth was he even involved in the process) Then, as happens so many times, the person who was then passed my account (Chris Mervyn) was then in the dark due to a total lack of internal communication. (remember - the very reason why this agent was chosen was because I required an excellent communicator!) Sales representation contracts were signed 17th Sept and returned and it was confirmed their "Customer Services Guarantee" was effective 22nd Sept. However, their main picture on the particulars needed to be changed. I waited (and waited) until the 2nd October before I decided to terminate the Agreement because the re-taken picture had STILL not been seen or indeed incorporated into the particulars. Their own Service Guarantee promises 48 hours - and this, despite the one change required, was not completed after 10 days!! Additionally an e-mail I sent received no response at all. Before going any further I decided that, having been promised the earth from a particularly good pitch, the reality was the company were a) annoyingly slow to prepare particulars - despite their "Customer Services Guarantee" (in fact I just didn't get completed particulars at all) and b) they simply did not respond to my e-mails. Mansbridge & Balment try very hard to position themselves as offering a better service than "Corporate" competitors. In reality my experience was poor and particularly frustrating as the process takes up valuable selling time. I wrote to Mansbridge & Balment to inform them I did not believe we could work together and evidenced my experiences. The response I received was somewhat selective and aggressive stating that "I was wholly wrong" (despite the written promises of their so-called Service Guarantee's) and referred to the fact that I had held them up by a change of lock cylinder (something I organised in less than a week because THEY pointed out the lock was difficult) so my own fast action was actually then used against me!! In the meantime, whilst I organised this, they had still not produced particulars for approval........ To conclude, the moral of the story is you may be given all kinds of stories about how good the agent is and handed any number of glossy brochures and "Service Promises" BUT, what really matters is staff have to live up to these promises & marketing hype and if they do not, as in this case, it just becomes a very disappointing process. I'm afraid I can't recommend Mansbridge & Balment.
What agent could do to change your mind?
Could have communicated effectively, timely and honestly. Taken a less aggressive attitude when proven wrong. Taken responsibility for shortcomings and actioned Property Particulars much faster and in line with their own \"Black and White 9 point Customer Service Promise\".
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By : Alix Harper
5 Oct 2014Dear David, Thank you for your review. Feedback is extremely important to us, both good and bad and your review highlights a number of areas which require investigation. We will conduct a full audit of your case and our Managing Director, Darren Lawson will respond on his return from sick leave following a minor operation. Please allow time for the audit and Darren's return to work which we anticipate will be approximately two weeks. Yours sincerely, Alix Harper, Administration Manager
By : Alix
29 Oct 2014As a conclusion to this thread, I can confirm that our Managing Director, Darren Lawson has completed his review of David's complaint and written to him privately. David's feedback is important to us, however complaints of this nature are thankfully extremely rare as the vast majority of our clients and customers return to us as they are delighted with our services. This site is a demonstration and evidence of those happy clients. We will continue to review our customer charter in order to provide the best levels of client care. Yours sincerely, Alix Harper, Admin Manager
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 97% | 96.00% | £32,000 | £800,000 |
Areas covered
- PL1
- PL12
- PL2
- PL3
- PL4
- PL5
- PL7
- PL8
- PL9
Address
Lawson (Plymouth)
76 Hyde Park Road, Plymouth, Devon
PL3 4RG
01752 229 292
Services offered
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- Surveys
- Conveyancing
- Mortgage Advice
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Lawson (Plymouth) Branches (View All 2)
Well I'm so glad we had ...
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5 Star Review
Joanne
Tess
By : 'Sarah'
Services : Sales( As a Buyer )
Sold price : £513000
Would you recommend ? : Yes
Postcode : PL3
23 Nov 2021
People found this helpful0
Well I'm so glad we had Lawson to guide us through the moving process what with our demanding chain and useless solicitors we could never get hold of. Ann was amazing and was always there for friendly advice and replied to my emails even on evenings and weekends which I wasn't... Read Full Review
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Sarah Middleton said about Lawson (Plymouth)
Services : Sales( As a Buyer )Date: 23rd Nov 2021
Well I'm so glad we had Lawson to guide us through the moving process what with our demanding chain and useless solicitors we could never get hold of. Ann was amazing and was always there for friendly advice and replied to my emails even on evenings and weekends which I wasn't expecting. Can't thank her enough for all the work she did to make the move happen. But had dealings with lots of helpful staff like Joanne and Tess. Everyone in the office was always very helpful and I was really impressed with the service.
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Excellent communication was ...
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5 Star Review
Tess
By : 'Catharine'
Services : Sales( As a Vendor )
Sold price : £513000
Would you recommend ? : Yes
Postcode : PL3
12 Nov 2021
People found this helpful0
We recently sold through Lawson, and their service throughout was superb. The sales team kept us fully informed about visits and offers, and I had the impression that they were willing to give potential purchasers ample time during visits. Big shout-out to Tess for having her finger on the... Read Full Review
Comments (0)We recently sold through Lawson, and their service throughout was superb. The sales team kept us fully informed about visits and offers, and I had the impression that they were willing to give potential purchasers ample time during visits. Big shout-out to Tess for having her finger on the pulse!
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Catharine Seidel said about Lawson (Plymouth)
Services : Sales( As a Vendor )Date: 12th Nov 2021
We recently sold through Lawson, and their service throughout was superb. The sales team kept us fully informed about visits and offers, and I had the impression that they were willing to give potential purchasers ample time during visits. Big shout-out to Tess for having her finger on the pulse!
In the end our move was far from simple, with a chain that included hard-to-reach solicitors and grouchy buyers some way down the chain. Annie was an absolute godsend through this process, working tirelessly to try to oil the wheels, and keeping us fully informed at all times. Another shout-out, another priceless employee.
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Lawsons were excellent with ...
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5 Star Review
By : 'Jessica'
Services : Sales( As a Vendor )
Sold price : £416000
Would you recommend ? : No
Postcode : PL3
22 Oct 2021
People found this helpful0
Lawsons were excellent with the sale of our house. They updated us with viewing feedback and once we accepted an offer they helped to proceed the sale quickly. The whole team are excellent, I would definitely use Lawsons when searching or selling for our next... Read Full Review
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Jessica Gerry said about Lawson (Plymouth)
Services : Sales( As a Vendor )Date: 22nd Oct 2021
Lawsons were excellent with the sale of our house. They updated us with viewing feedback and once we accepted an offer they helped to proceed the sale quickly. The whole team are excellent, I would definitely use Lawsons when searching or selling for our next property.
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Lawson were absolutely ...
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5 Star Review
Joanne
Tess
By : 'Victoria'
Services : Sales( As a Buyer )
Sold price : £112000
Would you recommend ? : Yes
Postcode : PL3
12 Oct 2021
People found this helpful0
Lawson were absolutely fabulous with me from start to finish even more so with being a first time buyer. They were in frequent contact through out the whole buying process and answered any questions I... Read Full Review
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Victoria Harrison said about Lawson (Plymouth)
Services : Sales( As a Buyer )Date: 12th Oct 2021
Lawson were absolutely fabulous with me from start to finish even more so with being a first time buyer. They were in frequent contact through out the whole buying process and answered any questions I had.
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Everyone at Lawsons were ...
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5 Star Review
Chris
Karen
By : 'Peter.B'
Services : Sales( As a Buyer )
Sold price : £205000
Would you recommend ? : Yes
Postcode : PL4
1 Oct 2021
People found this helpful0
Everyone at Lawsons were extremely helpful during the move. The staff were Always available to answer any questions we had, and Chris went over and above during the day of our move... Read Full Review
Comments (0)Everyone at Lawsons were extremely helpful during the move.
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Peter.B said about Lawson (Plymouth)
Services : Sales( As a Buyer )Date: 1st Oct 2021
Everyone at Lawsons were extremely helpful during the move.
The staff were Always available to answer any questions we had, and Chris went over and above during the day of our move
Excellent
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We purchased a property with ...
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5 Star Review
Tess
By : 'Denise'
Services : Sales( As a Buyer )
Sold price : £86000
Would you recommend ? : Yes
Postcode : PL4
13 Sept 2021
People found this helpful0
We purchased a property with Lawsons. Tess showed us round and Annie was the main contact. They were both lovely and Annie in particularly put in a great deal of work to make sure the sale kept moving and keeping us informed of what was... Read Full Review
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Denise Sanders said about Lawson (Plymouth)
Services : Sales( As a Buyer )Date: 12th Sep 2021
We purchased a property with Lawsons. Tess showed us round and Annie was the main contact. They were both lovely and Annie in particularly put in a great deal of work to make sure the sale kept moving and keeping us informed of what was happening.
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Reasonable costs for a 5 star ...
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5 Star Review
Karen
Tess
By : 'Jo'
Services : Sales( As a Vendor )
Sold price : £86000
Would you recommend ? : Yes
Postcode : PL4
7 Sept 2021
People found this helpful0
We instructed Lawsons to sell our flat and the service from start to finish was just professional, swift friendly and at a comparable cost. Chris provided a valuation, we liased with Tess who was a gem always willing to go the extra mile, Karen who was most cheery and helpful and lovely Annie who... Read Full Review
Comments (0)We instructed Lawsons to sell our flat and the service from start to finish was just professional, swift friendly and at a comparable cost.
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Jo Jones said about Lawson (Plymouth)
Services : Sales( As a Vendor )Date: 7th Sep 2021
We instructed Lawsons to sell our flat and the service from start to finish was just professional, swift friendly and at a comparable cost.
Chris provided a valuation, we liased with Tess who was a gem always willing to go the extra mile, Karen who was most cheery and helpful and lovely Annie who possesses brilliant communication skills!
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Very helpful staff who ...
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5 Star Review
Ben
Tess
By : 'MARGARET'
Services : Sales( As a Vendor )
Sold price : £475000
Would you recommend ? : Yes
Postcode : PL3
23 Aug 2021
People found this helpful0
Very helpful staff who constantly kept me up to date with progress. Ben and Tess were very supportive throughout the process until the sale... Read Full Review
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MARGARET DAVIES said about Lawson (Plymouth)
Services : Sales( As a Vendor )Date: 22nd Aug 2021
Very helpful staff who constantly kept me up to date with progress. Ben and Tess were very supportive throughout the process until the sale completed.
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As first time buyers, we were ...
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5 Star Review
Karen
By : 'Dylan'
Services : Sales( As a Buyer )
Sold price : £240000
Would you recommend ? : Yes
Postcode : PL7
15 Aug 2021
People found this helpful0
As first time buyers, we were lost in the process, but the team at Lawsons kept us upto date with what we needed to do and when to do it. But most important when the solicitors where dragging there heels Lawson called us to move things along, or we could have lost our move date. Excellent... Read Full Review
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Dylan Fell said about Lawson (Plymouth)
Services : Sales( As a Buyer )Date: 15th Aug 2021
As first time buyers, we were lost in the process, but the team at Lawsons kept us upto date with what we needed to do and when to do it. But most important when the solicitors where dragging there heels Lawson called us to move things along, or we could have lost our move date. Excellent service
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The best estate agents in ...
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5 Star Review
Ben
Tess
By : 'Martin'
Services : Sales( As a Vendor )
Sold price : £800000
Would you recommend ? : Yes
Postcode : PL3
22 Jul 2021
People found this helpful0
The best estate agents in Plymouth. Very knowledgeable, helpful and supportive and wouldn't go anywhere else to sell my house. They were professional and... Read Full Review
Comments (0)The best estate agents in Plymouth.
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Martin Wannell said about Lawson (Plymouth)
Services : Sales( As a Vendor )Date: 21st Jul 2021
The best estate agents in Plymouth.
Very knowledgeable, helpful and supportive and wouldn't go anywhere else to sell my house. They were professional and friendly.
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Superb! ...
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5 Star Review
Tess
Ben
By : 'SallyJoy'
Services : Sales( As a Buyer )
Sold price : £800000
Would you recommend ? : Yes
Postcode : PL3
19 Jul 2021
People found this helpful0
The service provided by Lawsons - in particular by Tess & Ben - has been absolutely outstanding. They have project-managed our purchase beautifully; we are so... Read Full Review
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SallyJoy said about Lawson (Plymouth)
Services : Sales( As a Buyer )Date: 19th Jul 2021
The service provided by Lawsons - in particular by Tess & Ben - has been absolutely outstanding. They have project-managed our purchase beautifully; we are so grateful.
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Move to ...
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5 Star Review
Tess
By : 'Sue'
Services : Sales( As a Buyer )
Sold price : £190000
Would you recommend ? : Yes
Postcode : PL3
13 Jul 2021
People found this helpful0
I live 300 miles away but, Lawsons offered me a full supportive roll in my move. They went out of their way to keep me fully informed at all times & were happy to undertake several useful jobs that I... Read Full Review
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Sue Dallas said about Lawson (Plymouth)
Services : Sales( As a Buyer )Date: 13th Jul 2021
I live 300 miles away but, Lawsons offered me a full supportive roll in my move. They went out of their way to keep me fully informed at all times & were happy to undertake several useful jobs that I required
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Lawsons were the best agent ...
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5 Star Review
Karen
Joanne
By : 'Rita'
Services : Sales( As a Buyer )
Sold price : £165000
Would you recommend ? : Yes
Postcode : PL1
11 Jul 2021
People found this helpful0
Lawsons were really accommodating and helpful from the outset. We saw an apartment we liked online, contacted Lawsons immediately and were able to view that same day. They were also able to meet us for our second viewing the very next morning. We went on to buy that property. This was at a... Read Full Review
Comments (0)Lawsons were really accommodating and helpful from the outset. We saw an apartment we liked online, contacted Lawsons immediately and were able to view that same day. They were also able to meet us for our second viewing the very next morning.
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Rita said about Lawson (Plymouth)
Services : Sales( As a Buyer )Date: 11th Jul 2021
Lawsons were really accommodating and helpful from the outset. We saw an apartment we liked online, contacted Lawsons immediately and were able to view that same day. They were also able to meet us for our second viewing the very next morning.
We went on to buy that property.
This was at a time when, because of the stamp duty holiday, properties were being snapped up and agents were run off their feet.
None of the other agents we viewed with were as accommodating, communicative or helpful as Lawsons.
A good experience all round and I would happily buy or sell through Lawsons again.
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Staff were all very helpful, ...
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5 Star Review
Ben
Tess
By : 'MARGARET'
Services : Sales( As a Vendor )
Sold price : £475000
Would you recommend ? : Yes
Postcode : PL3
3 Jul 2021
People found this helpful0
Staff were all very helpful, friendly and knowledgeable. They kept me informed throughout the process, which was extremely useful both before and after the sale of my... Read Full Review
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MARGARET DAVIES said about Lawson (Plymouth)
Services : Sales( As a Vendor )Date: 3rd Jul 2021
Staff were all very helpful, friendly and knowledgeable. They kept me informed throughout the process, which was extremely useful both before and after the sale of my property.
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Very polite and friendly ...
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5 Star Review
By : 'andrew'
Services : Sales( As a Buyer )
Sold price : £160000
Would you recommend ? : Yes
Postcode : PL3
30 Jun 2021
People found this helpful0
Very polite and friendly service from viewing to completion even with a hiccup from within the chain of buyer/sellers which was dealt with very... Read Full Review
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andrew matthews said about Lawson (Plymouth)
Services : Sales( As a Buyer )Date: 30th Jun 2021
Very polite and friendly service from viewing to completion even with a hiccup from within the chain of buyer/sellers which was dealt with very professionally.
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Professional, friendly and ...
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5 Star Review
Tess
Karen
By : 'Caroline'
Services : Sales( As a Vendor )
Sold price : £121000
Would you recommend ? : Yes
Postcode : PL2
11 Jun 2021
People found this helpful0
Professional, friendly and accommodating, excellent service from start to finish.Excellent communication Will definitely recommend to family and friends. Thank you very much... Read Full Review
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Caroline Ridge said about Lawson (Plymouth)
Services : Sales( As a Vendor )Date: 10th Jun 2021
Professional, friendly and accommodating, excellent service from start to finish.Excellent communication Will definitely recommend to family and friends. Thank you very much indeed
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I bought my first flat ...
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5 Star Review
By : 'Jess'
Services : Sales( As a Buyer )
Sold price : £121000
Would you recommend ? : Yes
Postcode : PL2
11 Jun 2021
People found this helpful0
I bought my first flat through Lawsons and from start to finish they were amazing. They answered any questions I had and always managed to put my mind at ease when we encountered any (legal) obstacles along the way. I would 100% recommend... Read Full Review
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Jess said about Lawson (Plymouth)
Services : Sales( As a Buyer )Date: 10th Jun 2021
I bought my first flat through Lawsons and from start to finish they were amazing. They answered any questions I had and always managed to put my mind at ease when we encountered any (legal) obstacles along the way. I would 100% recommend them!
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Outstanding. Thank ...
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5 Star Review
Ben
By : 'David'
Services : Sales( As a Buyer )
Sold price : £325000
Would you recommend ? : Yes
Postcode : PL3
5 Jun 2021
People found this helpful0
Absolutely outstanding service. Ben and team were fantastic and made every effort to make the purchase process as smooth as possible. Our solicitors were terrible, but Ben and team did everything possible to help us through the process. Viewings were never too much trouble and all done... Read Full Review
Comments (0)Absolutely outstanding service.
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David said about Lawson (Plymouth)
Services : Sales( As a Buyer )Date: 4th Jun 2021
Absolutely outstanding service.
Ben and team were fantastic and made every effort to make the purchase process as smooth as possible. Our solicitors were terrible, but Ben and team did everything possible to help us through the process.
Viewings were never too much trouble and all done securely during the pandemic.
I can only praise them. Faultless.
Thank you.
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Very helpful throughout the ...
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4 Star Review
Chris
Tess
By : 'Andrew'
Services : Sales( As a Vendor )
Sold price : £175
Would you recommend ? : Yes
Postcode : PL3
19 Apr 2021
People found this helpful0
Very helpful throughout the whole sale process Provided regular updates on progress or issues Good communication in general helping guide the sale... Read Full Review
Comments (0)Very helpful throughout the whole sale process
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Andrew ward said about Lawson (Plymouth)
Services : Sales( As a Vendor )Date: 18th Apr 2021
Very helpful throughout the whole sale process
Provided regular updates on progress or issues
Good communication in general helping guide the sale process
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As it happens Lawson were ...
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5 Star Review
Ben
Chris
By : 'DAVID'
Services : Sales( As a Buyer )
Sold price : £219000
Would you recommend ? : Yes
Postcode : PL2
14 Apr 2021
People found this helpful0
As it happens Lawson were agents for both selling our house and the property we wanted to buy. Our house was sold within the week of being on the property market. They operated in an efficient and pleasant manner from start to finish resulting in a smooth experience. They were in no comparison to... Read Full Review
Comments (0)As it happens Lawson were agents for both selling our house and the property we wanted to buy. Our house was sold within the week of being on the property market.
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DAVID CLITHEROE said about Lawson (Plymouth)
Services : Sales( As a Buyer )Date: 13th Apr 2021
As it happens Lawson were agents for both selling our house and the property we wanted to buy. Our house was sold within the week of being on the property market.
They operated in an efficient and pleasant manner from start to finish resulting in a smooth experience.
They were in no comparison to previous estate agents we had in the past. We would recommend Lawson without hesitation.
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Complaints Procedure
We are a fully licensed member of the NAEA and the Ombudsman. With Directors in both branches there is a full complaints procedure in place. Any complaints need to be given in writing in the first instance addressed to the Director.
Last updated at 12/9/2019, 4:28:05 AM by allAgents
