WOW! NEVER USE THIS LETTING AGENTS!!!!

me and my husband lived in one of their managed flats for two years, how we survived i will never actually know! We were left with no heating, no water and mould growing on our windows. We called and visited them pretty much every day and they didn't ever bother to help us, now we are being billed for the window.
I have never felt more ill and miserable trying to keep that flat going! it was a horrendous and painful two years! My advice is not to bother, especially with Tracy as she is a rude, condescending and liable woman who only cares if she can bill you money for it! The rest of the staff were mostly found stuffing their faces and texting there significant other about how "crap" their job is and not actually writing down your property address when you go in for help.
Seriously avoid this place!!

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• Experience: Would you recommend ? : No

We have had a horrible experience dealing with Penyards. We moved into a home we're renting in Hyde just a few short weeks ago. We received housing inventory paperwork the day we moved in and upon review of the documents, they were totally inaccurate. Rooms listed fireplaces and fixtures that weren't present, and many important defects were left out. We identified two basic issues within days which needed fixing and quickly; the oven only heats to 160c, and water in the shower trickles out. It's now been almost four weeks, the issues have not been fixed, and we've constantly had to chase Penyards down for status because of their inability to respond. Calling, emailing and even showing up at their office in person have literally no effect at getting anything done. If you find a house or flat to let that you absolutely love, I would suggest you pass if it involves Penyards. They're completely incompetent.

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Taking out the lease, paperwork and getting set up was handled well and very efficient.

Maintenance is lazy, reactive and indifferent. The 3 problems requiring attention prior to moving in were not done at all or were botched and contractors had to come back once we moved in. Repairing these three items prior to moving in was part of the conditions we stipulated as a condition of the lease.

Since moving in other issues have come to light. Broken extractor fan, broken toilet seat, other toilet 'rocking' on base, toilet cistern leaking, broken roller blind. Some of these were listed in the inventory and therefore should have been fixed prior to us moving in. Some of these have required 2 visits as the job was botched on the first visit.
Now more contractor visits are required - 2 x electrical testing, 1 x gas testing and a new leak through the roof. Obviously testing could have been done before we moved in. All of this within the first 6 weeks! There is no attempt to limit the number of visits made by contractors by having them working on the same day.

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Diabolical company. Have rented for over 15years UK wide and never have I met a company with such thorough disregard for both tennant and Landlord. Had to chase for weeks to get phone calls returned even in cases where urgent maintenance was required to save damage to the property on the Landlords behalf. Unprofessional staff, ridiculous charges (referencing, renewal, renegotiation, check out etc etc). Will never rent or buy from them in future. They were prepared to allow us to renew our tennancy knowing the Landlords were returning within 5 months. Shocking! Avoid at all costs

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As both a landlord and a tenant, my experience of Penyards WInchester is of rude and condescending staff, both on the phone and in the branch. When you enter the branch, they always make you wait a while before being seen even when they are not busy. Staff appear to think less of people who choose to rent property and make this abundantly clear in their attitude. Staff rarely return your calls in response to any issue (including maintenance) leaving the landlord and tenant to continually chase them. They charge substantial fees for their 'service', including an annual 'renewal fee' for landlords and tenants alike, yet continually deliver mediocrity and indifference. If you don't believe me, I can only suggest you drop by next time you're in Winchester and experience the wonder of the Penyards experience. The reality makes a mockery of their Mission Statement: "To exceed the expectations of our clients by offering the highest quality property management and letting service in Hampshire through encouraging the individual employee to realise their full potential”. This Mission is far from accomplished...

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• Experience: Would you recommend ? : No