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Colin Bibra
4.8/5, 377 Reviews
93% Recommended
89% sales valuation accuracy
98% letting valuation accuracy
97% sales fee satisfaction
97% letting fee satisfaction
As one of Ealing's leading independent firms of Estate and Letting Agents, Colin Bibra and Co draw upon the experience of individuals with a huge depth of local knowledgeand we offer services for the sales, purchasing, rental and letting out of property, property management and property investment.
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Colin Bibra
44 The Mall,W5 3TJCertified Customer Experience
Report Summary
Report generated on (27 May 2025 @ 19:36:40)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Marianne on 28th Mar 2025
1 Star Review
Used to be fab, but really going down the drain.
I have been renting with Colin Bibra nearly 5 years now, the service used to be fab but now they take weeks to get rental checks done (change of tenant in my property). We also received an email from them today to say the landlord had come to a decision about the tenancy and that they would us know what the decision is and then absolutely nothing! Are we homeless?!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Mark on 29th Apr 2024
5 Star Review
Simon and his colleagues at Colin Bibra are professional and helpful always addressing the tenants needs and mine in an appropriate way. I would always return to Colin Bibra as a result. Highly recommended. Thank you.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Jasen De Roos on 23rd Mar 2024
5 Star Review
Great service, excellent communication, will most defenitly recomment Simon for your rental requirements
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Siyad on 1st Mar 2024
5 Star Review
We had an amazing experience with this agent. Quick service & very trustworthy. Specifically Simon was very professional and guided us through the process. He was very patient as we asked him a lot of questions never rushed us and made the whole process very smooth. I felt like he was honest.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Lilly on 22nd Dec 2023
1 Star Review
Irresponsible, unprofessional people who do not care about anything but money!
As soon as the contract is signed, they disappear, not even replying to emails or complaints.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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Latest Reviews
Jasen De Roos
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 97% | £280,000 | £570,000 |
| Lettings | 98% | 97% | £800 | £4,750 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 63 | 6 | 215 | 14 | 18 | 1 | 4 | 0 | 49 | 7 |
Address
Colin Bibra
44 The Mall, London, Greater London
W5 3TJ
02085670077
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
£ 447000 Offers Over
3 Bedroom Flat House for Sale - Ealing Village, Ealing W5
£ 225000 Offers Over
0 Bedroom Flat House for Sale - Albany Road, Ealing W13
£ 295000 Offers Over
1 Bedroom Apartment House for Sale - Fairlea Place, Ealing W5
£ 329000 Offers Over
1 Bedroom Flat House for Sale - Marchwood Crescent, Ealing W5
£439 pw | £1900 pcm
2 Bedroom Flat House to Rent - Perivale Grange, Greenford UB6
£322 pw | £1395 pcm
1 Bedroom Flat House to Rent - Culmington Road, Ealing W13
£347 pw | £1500 pcm
1 Bedroom Apartment House to Rent - Oxford Road, Ealing W5
£345 pw | £1495 pcm
1 Bedroom Flat House to Rent - Wicket Road, Perivale UB6
Colin Bibra Branches (View All 3)
Superb Service from Simon, ...
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5 Star Review
Simon
Sabina
By : 'Steve'
Branch : Ealing Broadway, 44 The Mall
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W13
27 May 2022
People found this helpful0
We have recently rented a property through this agency and found the process simple and pleasant. Mr. Simon Bhatti found us the perfect home and the office staff Sabina and Shweta assisted with the process. Every time we had a question it would be answered immediately and with great ... Read Full Review
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Steve Rodrigues said about Colin Bibra
Services : Letting( As a Tenant )Date: 26th May 2022
We have recently rented a property through this agency and found the process simple and pleasant. Mr. Simon Bhatti found us the perfect home and the office staff Sabina and Shweta assisted with the process. Every time we had a question it would be answered immediately and with great professionalism. What a team and customer service, would 100% use them again and recommend them.
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Very professional Agency I ...
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5 Star Review
Simon
By : 'SHERWAN'
Branch : Ealing Broadway, 44 The Mall
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : W5
26 May 2022
People found this helpful0
Very professional Agency I really recommend to work with them they are helpful team and very kind they do all their best to help you specially Simon ... Read Full Review
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SHERWAN IBRAHIM said about Colin Bibra
Services : Letting( As a Tenant )Date: 25th May 2022
Very professional Agency I really recommend to work with them they are helpful team and very kind they do all their best to help you specially Simon Bhatti.
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The most professional Agency ...
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5 Star Review
Simon
By : 'Gulestan'
Branch : Ealing Broadway, 44 The Mall
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : W5
26 May 2022
People found this helpful0
The most professional Agency and the team are very kind and helpful as Simon Bhatti, this it will be my second property which I have rented from this office and I'm glad that I will stay with same ... Read Full Review
Comments (0)Was this helpful?:
Gulestan said about Colin Bibra
Services : Letting( As a Tenant )Date: 25th May 2022
The most professional Agency and the team are very kind and helpful as Simon Bhatti, this it will be my second property which I have rented from this office and I'm glad that I will stay with same Agency
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Excellent letting ...
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5 Star Review
Simon
By : 'Joanna'
Branch : Ealing Broadway, 44 The Mall
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W3
24 May 2022
People found this helpful0
I've let my flat out through Colin Bibra for over a year and I'm extremely happy with their service. Simon Bhattia has found great tenants very quickly. The team are easy to deal with and solve issues quickly. The service is pleasant, efficient and good ... Read Full Review
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Joanna said about Colin Bibra
Services : Letting( As a Owner )Date: 23rd May 2022
I've let my flat out through Colin Bibra for over a year and I'm extremely happy with their service. Simon Bhattia has found great tenants very quickly. The team are easy to deal with and solve issues quickly. The service is pleasant, efficient and good value.
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They wasted my ...
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1 Star Review
By : 'R'
Branch : Ealing Broadway, 44 The Mall
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : W13
16 May 2022
People found this helpful0
I was going to sell my flat through this agency, due to the cheap pricing, however I quickly encountered major problems. I visited the store, to organise a valuation, booked it in (or so I thought!), took the day off work - but no nobody showed up. I called them to find out what had happened, ... Read Full Review
Comments (0)I was going to sell my flat through this agency, due to the cheap pricing, however I quickly encountered major problems.
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R Patel said about Colin Bibra
Services : Sales( Prospective Vendor/Buyer )Date: 15th May 2022
I was going to sell my flat through this agency, due to the cheap pricing, however I quickly encountered major problems.
I visited the store, to organise a valuation, booked it in (or so I thought!), took the day off work - but no nobody showed up. I called them to find out what had happened, but nobody was free to speak to me. I left a message, but nobody returned my call.
I visited again, and they simply shrugged these events off, and didn't even apologise! I ended up using another local agency.
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Great agency, I can only ...
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5 Star Review
Simon
By : 'Maria'
Branch : Ealing Broadway, 44 The Mall
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W13
12 May 2022
People found this helpful0
Great agency, I can only report good things! Simon found me the perfect new home, sorted an issue on the spot and from the holding deposit to signing the contract was smooth sailing. Very professional and helpful, great communication, I highly ... Read Full Review
Comments (0)Was this helpful?:
Maria said about Colin Bibra
Services : Letting( As a Tenant )Date: 12th May 2022
Great agency, I can only report good things! Simon found me the perfect new home, sorted an issue on the spot and from the holding deposit to signing the contract was smooth sailing. Very professional and helpful, great communication, I highly recommend!
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Not suitable for Property ...
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1 Star Review
By : 'Danny'
Branch : Ealing Broadway, 44 The Mall
Services : Letting( As a Owner )
Rent PCM : £1700
Would you recommend ? : No
Postcode : W5
25 Apr 2022
People found this helpful0
I used this company to find tenants and manage my flat, as I was planning to be out of the country for several months. I've since moved to another company! Upon returning to the flat, after it had been show to prospective tenants, I found the door unlocked and open three times. The set ... Read Full Review
Comments (0)I used this company to find tenants and manage my flat, as I was planning to be out of the country for several months. I've since moved to another company!
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Danny said about Colin Bibra
Services : Letting( As a Owner )Date: 24th Apr 2022
I used this company to find tenants and manage my flat, as I was planning to be out of the country for several months. I've since moved to another company!
Upon returning to the flat, after it had been show to prospective tenants, I found the door unlocked and open three times.
The set of tenants they eventually found were a complete nightmare.
When the neighbours complained, they did nothing, meaning I had to try and deal with complaints myself from abroad. In the end, I had to return to the UK to get my keys back and find another company!
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A high street tradition which ...
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5 Star Review
Simon
Sabina
By : 'Greg'
Branch : Ealing Broadway, 44 The Mall
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : W13
5 Apr 2022
People found this helpful0
I've used Colin Bibra as sole letting agent for many years and never had good reason to move elsewhere. They're professional, competitive and feature prominently in the Ealing area, so therefore a good prospect for people looking for quality property to buy or rent. I find Simon and the ... Read Full Review
Comments (0)Was this helpful?:
Greg said about Colin Bibra
Services : Letting( As a Owner )Date: 5th Apr 2022
I've used Colin Bibra as sole letting agent for many years and never had good reason to move elsewhere. They're professional, competitive and feature prominently in the Ealing area, so therefore a good prospect for people looking for quality property to buy or rent. I find Simon and the team in Lettings a pleasure to work with - while representing the company in its best traditions and interests, they don't do this at the expense of clients' needs and wishes. The diligent, often flexible, accommodating or compromising approach is refreshing in what is not really a 'one size fits all' estate agency world.
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We have had an awful ...
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1 Star Review
By : 'W5'
Branch : Ealing Broadway, 44 The Mall
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : W5
4 Apr 2022
People found this helpful0
We have had an awful experience with this company The tenants they installed have been a constant problem. Colin Bibra - represented by * - have made no attempt to resolve the issues, repeatedly failing to pass on basic information between the concerned parties, and frequently failing to ... Read Full Review
Comments (0)We have had an awful experience with this company
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W5 said about Colin Bibra
Services : Letting( Property Management )Date: 3rd Apr 2022
We have had an awful experience with this company
The tenants they installed have been a constant problem.
Colin Bibra - represented by * - have made no attempt to resolve the issues, repeatedly failing to pass on basic information between the concerned parties, and frequently failing to return phone calls and emails.
The issues could be solved with a simple, constructive, conversation - yet they are unable to organise a simple meeting with their tenant.
They need to face up to problems they create, rather than trying to hide from them.
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Nabeel has been so helpful, ...
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5 Star Review
By : 'Milad'
Branch : Ealing Broadway, 44 The Mall
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : W5
10 Feb 2022
People found this helpful0
Nabeel has been so helpful, amazingly supportive. Very polite and understanding . I'd like to wish him all the best and thank him one more time for his support during this difficult time I've been ... Read Full Review
Comments (0)Was this helpful?:
Milad said about Colin Bibra
Services : Letting( As a Tenant )Date: 10th Feb 2022
Nabeel has been so helpful, amazingly supportive. Very polite and understanding . I'd like to wish him all the best and thank him one more time for his support during this difficult time I've been through.
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Appreciation - Nabeel is ...
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5 Star Review
By : 'Tsedal'
Branch : Ealing Broadway, 44 The Mall
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : W5
8 Feb 2022
People found this helpful0
Appreciation - Nabeel is gentle and patient. He has the ability to be present in any situation and offer a listening ear, an encouraging word when ... Read Full Review
Comments (0)Was this helpful?:
Tsedal said about Colin Bibra
Services : Letting( As a Tenant )Date: 8th Feb 2022
Appreciation - Nabeel is gentle and patient. He has the ability to be present in any situation and offer a listening ear, an encouraging word when needed.
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Nabeel has been great. ...
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5 Star Review
By : 'Alison'
Branch : Ealing Broadway, 44 The Mall
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W3
3 Feb 2022
People found this helpful0
Nabeel has been great. He's had to deal with a lot on his own while people were not around. Not many people would do this. Sorted out my plumbing and electrical job without me having to chase. That's all you can ask ... Read Full Review
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Alison said about Colin Bibra
Services : Letting( As a Tenant )Date: 3rd Feb 2022
Nabeel has been great. He's had to deal with a lot on his own while people were not around. Not many people would do this. Sorted out my plumbing and electrical job without me having to chase. That's all you can ask for.
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Simon was really helpful and ...
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5 Star Review
Simon
By : 'Grace'
Branch : Ealing Broadway, 44 The Mall
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HA0
2 Feb 2022
People found this helpful0
Simon was really helpful and fast. I really needed to move to London asap and he did a brilliant job in helping me with that. And when I fist questions he explained everything to ... Read Full Review
Comments (0)Was this helpful?:
Grace said about Colin Bibra
Services : Letting( As a Tenant )Date: 2nd Feb 2022
Simon was really helpful and fast. I really needed to move to London asap and he did a brilliant job in helping me with that. And when I fist questions he explained everything to me.
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Very good agency, with ...
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5 Star Review
Simon
By : 'Paulina'
Branch : Ealing Broadway, 44 The Mall
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : NW10
2 Feb 2022
People found this helpful0
Very good agency, with brilliant estate agent Mr Simon! He is extremely helpful, thoughtful and professional. It is so rare these days to meet such a wonderful customer service! I am very thankful for keeping me and my husband in mind and finding our dream flat in the area we were focused on, ... Read Full Review
Comments (0)Was this helpful?:
Paulina KL said about Colin Bibra
Services : Letting( As a Tenant )Date: 2nd Feb 2022
Very good agency, with brilliant estate agent Mr Simon! He is extremely helpful, thoughtful and professional. It is so rare these days to meet such a wonderful customer service! I am very thankful for keeping me and my husband in mind and finding our dream flat in the area we were focused on, especially when we've already been given up. I still cannot believe how lucky we are! Thank you and I will recommend the agency and Mr Simon to everyone!
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Used to be good, company has ...
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1 Star Review
By : 'AdamsJ'
Branch : Ealing Broadway, 44 The Mall
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : W5
28 Dec 2021
People found this helpful2
Used to be good, company has changed . The company has changed over the past year. It used to be good, with decent staff. Now it's just a very below average estate agency with inexperienced staff. After researching on companies house, I discover that the directors have changed. Maybe this is ... Read Full Review
Comments (0)Used to be good, company has changed .
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AdamsJ said about Colin Bibra
Services : Letting( As a Owner )Date: 28th Dec 2021
Used to be good, company has changed .
The company has changed over the past year. It used to be good, with decent staff. Now it's just a very below average estate agency with inexperienced staff. After researching on companies house, I discover that the directors have changed. Maybe this is why the standards have dropped significantly. Don't waste your time or money with them.
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Jeremy was professional, ...
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5 Star Review
Jeremy
By : 'Reza'
Branch : Ealing Broadway, 44 The Mall
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W5
6 Dec 2021
People found this helpful0
Jeremy was professional, helpful and a most considerate agent. He had exceptional knowledge of the W5 area and he always made himself available. Excellent ... Read Full Review
Comments (0)Was this helpful?:
Reza Nader-Sepahi said about Colin Bibra
Services : Letting( As a Tenant )Date: 6th Dec 2021
Jeremy was professional, helpful and a most considerate agent. He had exceptional knowledge of the W5 area and he always made himself available. Excellent experience.
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Nabeel has been great since ...
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5 Star Review
By : 'Mr'
Branch : Ealing Broadway, 44 The Mall
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W5
24 Nov 2021
People found this helpful0
Nabeel has been great since the start of our tenancy. I've had bad experiences in the past with agencies but with Nabeel it is a very smooth and quick turn around time to have jobs done. We really hope Nabeel excels in his career. Thank you ... Read Full Review
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Mr Patel said about Colin Bibra
Services : Letting( As a Owner )Date: 24th Nov 2021
Nabeel has been great since the start of our tenancy. I've had bad experiences in the past with agencies but with Nabeel it is a very smooth and quick turn around time to have jobs done. We really hope Nabeel excels in his career. Thank you Nabeel
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Nabeel has been great as our ...
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5 Star Review
By : 'Alex'
Branch : Ealing Broadway, 44 The Mall
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : UB6
2 Nov 2021
People found this helpful0
Nabeel has been great as our property manager. Honest and very reliable. Always keep us up to date with any works and sticks to his promises. Thank you again ... Read Full Review
Comments (0)Nabeel has been great as our property manager. Honest and very reliable. Always keep us up to date with any works and sticks to his promises.
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Alex said about Colin Bibra
Services : Letting( As a Tenant )Date: 2nd Nov 2021
Nabeel has been great as our property manager. Honest and very reliable. Always keep us up to date with any works and sticks to his promises.
Thank you again Nabeel
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Nabeel Khan is a great ...
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5 Star Review
By : 'John'
Branch : Ealing Broadway, 44 The Mall
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W5
26 Oct 2021
People found this helpful0
Nabeel Khan is a great property manager and Colin Bibra are very lucky to have someone like him on board. Very efficient and completes jobs on ... Read Full Review
Comments (0)Was this helpful?:
John Mc said about Colin Bibra
Services : Letting( As a Tenant )Date: 25th Oct 2021
Nabeel Khan is a great property manager and Colin Bibra are very lucky to have someone like him on board. Very efficient and completes jobs on time.
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I saw a property for rent on ...
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4 Star Review
Simon
By : 'Christopher'
Branch : Ealing Broadway, 44 The Mall
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W5
22 Oct 2021
People found this helpful0
I saw a property for rent on rightmove, contacted Colin Bibra via that and arranged a viewing the following day. Simon was very prompt and professional, also very honest about the way things would go should I make an offer and he was true to his word. I made an offer and had it accepted within a ... Read Full Review
Comments (0)Was this helpful?:
Christopher Payne said about Colin Bibra
Services : Letting( As a Tenant )Date: 22nd Oct 2021
I saw a property for rent on rightmove, contacted Colin Bibra via that and arranged a viewing the following day. Simon was very prompt and professional, also very honest about the way things would go should I make an offer and he was true to his word. I made an offer and had it accepted within a couple of hours, hopefully the rest of the process will be as smooth, I have no reason to think it won’t be.
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Complaints Procedure
Colin Bibra Estate Agents Limited – Complaints Handling Procedure Our complaints policy We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please let us know the details in writing, either by letter or email. What will happen next? 1. We will acknowledge receipt of your complaint by letter or email within three working days of receiving it, enclosing a copy of this procedure. 2. We will then investigate your complaint. This will normally involve passing your complaint to the manager of the relevant department (sales, lettings, property management or estate management), who will review the matter and speak to the member/members of staff involved. 3. Within fifteen working days of your complaint being sent, we will send you a detailed written reply to your complaint, including suggestions for resolving the matter. 4. If you do not feel your complaint has been resolved, we will then invite you to a meeting during working hours to discuss and resolve your complaint. The meeting will take place within fifteen working days of us becoming aware of your dissatisfaction, subject to your availability. 5. Within five working days of the meeting, we will write to you to confirm what took place and any solutions we have agreed with you. 6. If you do not want a meeting or it is not possible, we will arrange for a director of the company to review the decision. 7. We will write to you within 10 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons. 8. If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) then you can take the matter up with The Property Ombudsman: (or your chosen approved scheme) without charge”. You can contact The Property Ombudsman by: Post: Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP Telephone: 01722 333306 Email: admin@tpos.co.uk Website: https://www.tpos.co.uk/
Last updated at 9/20/2019, 5:28:50 AM by allAgents
