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Stuart
3.3/5, 3 Reviews
67% Recommended
100% sales valuation accuracy
67% sales fee satisfaction
About Stuart
It\'s rare to wake up every morning loving your job, but helping people sell their property and find their dream home is my passion! I\'ve been an estate agent for over 16 years now, mostly in the local area. Outside of work I enjoy camping with my famliy and spending time with our dog.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Vendors/Landlords | Buyers/Tenants |
|---|---|---|---|---|
| Sales | 100% | 67% | 0% | 0% |
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5 Star Review
Stuart
By : 'Jackie'
Services : Sales( As a Vendor )
Sold price : £194000
Would you recommend ? : Yes
Postcode : PL7
17 Oct 2020
People found this helpful0
I have just completed the sale of a property in Plymouth using YOPA and have to say it has been a very positive experience. I was somewhat apprehensive about using an online service, but any anxieties I had were quickly eliminated by the excellent support from our agent Stuart Randalls. This ... Read Full Review
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Jackie Clowes said about YOPA
Services : Sales( As a Vendor )Date: 16th Oct 2020
I have just completed the sale of a property in Plymouth using YOPA and have to say it has been a very positive experience. I was somewhat apprehensive about using an online service, but any anxieties I had were quickly eliminated by the excellent support from our agent Stuart Randalls. This wasn't going to be an easy situation as it was my sister-in-law's property who had sadly died and I lived 200 miles away. Stuart made the whole process effortless. His professional and sympathetic approach to the situation was heartwarming and greatly appreciated. Within a couple of days of getting in contact with me Stuart organised the photos and advert for the property. His knowledge of the local area resulted in giving me sound advice in determining the right price to market the property at, and one that would also bring in the most interest from prospective buyers. Within a couple of day's of going live there was 18 requests for viewings, which Stuart organised. After 4 days a sale was agreed. With access to the YOPA online portal I was able to track the progress myself, however Stuart remained in contact letting me know the progress every step of the way. I chose to use YOPA's facility of appointing a conveyance as part of the sales package. This option proved positive from both a financial point of view and efficiency. All things said I would highly recommend YOPA to anyone thinking of selling a property and especially the services of their agent Stuart Randells who made a difficult situation that much more bearable. Thank you for your efficiency and professionalism.
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4 Star Review
Stuart
By : 'Robert'
Services : Sales( As a Vendor )
Sold price : £255000
Would you recommend ? : Yes
Postcode : TQ13
5 Oct 2020
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Good service from Stuart and was good at communicating with me at all times and was helpful when dealing with my ... Read Full Review
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Robert Williams said about YOPA
Services : Sales( As a Vendor )Date: 4th Oct 2020
Good service from Stuart and was good at communicating with me at all times and was helpful when dealing with my questions.
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1 Star Review
Stuart
By : 'Laura'
Services : Sales( As a Vendor )
Sold price : £235000
Would you recommend ? : No
Postcode : EX4
26 Jul 2020
People found this helpful0
We first came to know Yopa when Richard Beard was showing us around a house. We were impressed by his knowledge, professionalism and manner. He stayed in touch and when the time came to put ours on the market it was Yopa (Richard) we chose. Richard took amazing photographs and we felt that he ... Read Full Review
Comments (0) Report abuseWe first came to know Yopa when Richard Beard was showing us around a house. We were impressed by his knowledge, professionalism and manner. He stayed in touch and when the time came to put ours on the market it was Yopa (Richard) we chose.
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Laura Pattison said about YOPA
Services : Sales( As a Vendor )Date: 25th Jul 2020
We first came to know Yopa when Richard Beard was showing us around a house. We were impressed by his knowledge, professionalism and manner. He stayed in touch and when the time came to put ours on the market it was Yopa (Richard) we chose.
Richard took amazing photographs and we felt that he really took on board the features of our house to put in the advert and pass on to prospective buyers. Our house sold quickly and Richard liaised between us and the buyers making us feel supported and keeping things stress free.
Sadly, Richard left Yopa. We were informed via email but I had several panicked messages from our buyer who hadn't been informed and didn't know what was going on when he couldn't make contact. He was very concerned that something had fallen though with the house sale and I had to explain and reassure him!
Stuart Randalls, the replacement agent was the absolute opposite of all the great qualities Richard had. We had several generic emails from Yopa but no personalised contact and when our buyers requested another viewing Stuart told me 'it would be easier' if I did it despite me paying for the package where the agents did it and despite my solicitor telling me not to get involved as I was paying for professionals to take on those kind of jobs.
As someone who has never sold a house before I could have really done with Stuart's assistance but he just wasn't interested.
The developer we were buying from made contact with Stuart on an occasion when there was a query regarding our buyers position - again, Stuart was less than helpful and they noticed that which was embarrassing at worst and disappointing at best. Stuart didn't even know who we were having never made the effort to meet us or make himself aware of our or our buyers position.
In the final week before completion I received an email from Yopa telling me it was time to arrange key handover on moving day. I organised this only to be phoned 3 days before moving from a director asking if he was needed to handover the keys?!!! Again, as someone whose never sold a house before I did what the email said only to receive contradictory information days later. It would have been far more helpful to have information with clarity on what could/would happen on the day.
Overall I would not recommend Yopa. I paid £2,149 and all I received was some great photos and a positive viewing experience with Richard. After that it was like Yopa forgot about us. I did mention this once but was told it's not the agents responsibility to stay in touch when solicitors are involved. Interestingly, despite leaving the company and having no obligation to do so, Richard did stay in touch and touched base every now & again to ask how things were going. That courtesy call made us feel valued and supported and was the service we thought we were paying for. It says a lot for Richard (who I would 100% use again) and Yopa who I'd never recommend!!!!!
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