“The worst property management service...”
1 Star Review
Aug 31,2023
By:
'SGiles'
Aug 31,2023
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: HP5
Lettings (as a Landlord)
Postcode: HP5
1
people found
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Chancellors have a lot of good reviews on here for buying and selling properties, which allows them to hide the fact that their property management division (Thameside) are awful. I had the misfortune of appointing them to manage my property. Instead of getting the full ...
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1 Star Review
Feb 27,2023
By:
'T'
Feb 27,2023
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: HP5
Sales (as a Buyer)
Postcode: HP5
2
people found
this helpful
I bought a house through Chancellors and they lied the entire way through the process.
I bought based on a completion date of March 22. The agent agreed this was possible because the seller had completed their end and would move in with family while their ...
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“Best agent I have dealt with recently...”
5 Star Review
Jun 18,2021
By:
'Carla Delaney'
Jun 18,2021
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: HP9
Lettings (as a Tenant)
Postcode: HP9
0
people found
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I wanted to write a review as I have been looking for a rental property over the last 6 weeks and dealt with lots of lettings negotiators at various different agents. Chancellors has by far been the best I have dealt with so far!
Both Danielle ...
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“Terrible communication and service...”
1 Star Review
Jul 31,2020
By:
'Gemma'
Jul 31,2020
Services: Lettings (as a Landlord)
Rent PCM: £1200
Would you recommend?: No
Postcode: HP5
Lettings (as a Landlord)
Rent PCM: £1200
Postcode: HP5
2
people found
this helpful
Once again we have been completely failed by the Chesham branch and its managers. Our previous tenants vacated the property 4 months ago. It was recommended by Chancellors that we collect a small cleaning fee for the condition that the property was left in. Despite holding ...
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“I rented from Chancellors and the below letti......”
1 Star Review
May 18,2020
By:
'SG'
May 18,2020
Services: Lettings (as a Tenant)
Rent PCM: £690
Would you recommend?: No
Postcode: HP5
Lettings (as a Tenant)
Rent PCM: £690
Postcode: HP5
9
people found
this helpful
I rented from Chancellors and the below lettings reviews are 100% correct. They are a nightmare. When it suits them financially, they are nice to you. Once you sign, they are rude, constantly lie, especially Grace and Gemma. They will do anything to hold back your ...
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“I don't normally post, but feel responsible for saving other ......”
2 Star Review
Feb 14,2020
By:
'anthony'
Feb 14,2020
Services: Lettings (as a Landlord)
Rent PCM: £1300
Would you recommend?: No
Postcode: HP5
Lettings (as a Landlord)
Rent PCM: £1300
Postcode: HP5
4
people found
this helpful
I don't normally post, but feel responsible for saving other prospective landlords the agony using Chancellors 'Chesham'.
There has been no benefit to using Chancellors. Only Stress!
There is a general lack of courtesy and care since contracts have been signed.
When I had queries ...
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4
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“Unprofessional & Rude staff...”
1 Star Review
May 31,2019
By:
'DRA'
May 31,2019
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: HP5
Sales (as a Buyer)
Postcode: HP5
5
people found
this helpful
Dealt with chancellors when purchasing a property and i will do my best to avoid them at all costs the staff are rude and unprofessional even up to branch manager level. During a phone call with one of the managers he swore which again is ...
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5
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“Never arrange viewings or update re: viewings. Would never recommend them...”
1 Star Review
Jul 08,2018
By:
'Dissatisfied'
Jul 08,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: HP5
Lettings (as a Tenant)
Postcode: HP5
4
people found
this helpful
Lost two rental properties because they never called to arrange viewings despite my calling and chasing and stating I'm keen to move fast....
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“They are an absolute shambles everything bad the general public ......”
1 Star Review
Jan 26,2018
By:
'David'
Jan 26,2018
Services: Property Management
Rent PCM: £1200
Would you recommend?: No
Postcode: SL57
Property Management
Rent PCM: £1200
Postcode: SL57
4
people found
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They are an absolute shambles everything bad the general public think about estate agents Chancellors Ascot delivers.. Shocking! Will never use again
And there property management is shocking...
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Comment on agent fees
Good
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“I can not recommend strongly enough not to use this ......”
1 Star Review
Jan 25,2018
By:
'Victoria'
Jan 25,2018
Services: Sales (Prospective customer)
Sold price: £250000
Would you recommend?: No
Postcode: HP16
Sales (Prospective customer)
Sold price: £250000
Postcode: HP16
11
people found
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I can not recommend strongly enough not to use this company. The service received has not only been a disgrace from the branches but also from the directors office who are completely incompetent at even following their own complaints procedure.
The mistakes are too many ...
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11
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“Great team at chancellors chesham branch dynamic team and with ......”
5 Star Review
Sep 15,2017
By:
'M'
Sep 15,2017
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: N9N
Sales (as a Vendor)
Postcode: N9N
0
people found
this helpful
Great team at chancellors chesham branch dynamic team and with nicholas richmond and the crew I felt like I was part of their team...
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“OK for taking the rent from the tenant. Poor at ......”
1 Star Review
Jul 31,2017
By:
'WeWantOurMoney'
Jul 31,2017
Services: Lettings (as a Landlord)
Rent PCM: £750
Would you recommend?: No
Postcode: HP5
Lettings (as a Landlord)
Rent PCM: £750
Postcode: HP5
1
people found
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OK for taking the rent from the tenant. Poor at paying it to the our account. Local service in Chesham OK, but it all grinds to a halt when it comes to making a simple transfer of landlord account payments.
Was requested by us in ...
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“Absolute shambles of an estate agent, whole office run by 20 ......”
1 Star Review
Apr 03,2017
By:
'Paul'
Apr 03,2017
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: HP5
Sales (Prospective customer)
Postcode: HP5
4
people found
this helpful
Absolute shambles of an estate agent, whole office run by 20 something year olds who haven't got a clue what they're doing, told me the flat I'm in now had already gone then i rented it through another estate agent the same morning, every time I ...
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“Terrible service. They passed our details to third parties despite ......”
1 Star Review
Nov 25,2016
By:
'annoyed'
Nov 25,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: HP5
Lettings (as a Tenant)
Postcode: HP5
2
people found
this helpful
Terrible service. They passed our details to third parties despite our request to not do this. They lied about our landlord to us, and to him about us, to get money off us quicker, and though we finished our dealings with them 4 years ago, they ...
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Comment on agent fees
extortionate given that they don't provide anything resembling a service
2
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“After many dealings with this company I can confidently tell ......”
1 Star Review
Sep 07,2015
By:
'Tnash'
Sep 07,2015
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: HP5
Lettings (as a Tenant)
Rent PCM: £800
Postcode: HP5
5
people found
this helpful
After many dealings with this company I can confidently tell you collectively they represent the worst traits found in estate agents. From knowingly leaving sold or let properties as available on their website to draw you in at the start, to flatly ignoring you during ...
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What agent could do to change your mind?
Admin Fees originally were extortionate compared to competitors, dropped the fees by over 50% when we raised this which showed they really were just trying it on!
Attached Filesnbsp;
Comment on agent fees
Admin Fees originally were extortionate compared to competitors, dropped the fees by over 50% when we raised this which showed they really were just trying it on!
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“I wish to say a huge thank you to Grace ......”
5 Star Review
May 14,2015
By:
'Wendy'
May 14,2015
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: Yes
Postcode: HP5
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: HP5
0
people found
this helpful
I wish to say a huge thank you to Grace Curry at Chancellors Chesham for her help and dedication to her job. Our current landlord sold the property and I started a search for a new home just after Christmas (we had 4 months notice, so ...
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“Don't be fooled by their marketing. Chancellors are one of ......”
1 Star Review
Oct 11,2014
By:
'Furious'
Oct 11,2014
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: HP5
Lettings (as a Tenant)
Rent PCM: £750
Postcode: HP5
10
people found
this helpful
Don't be fooled by their marketing. Chancellors are one of the worst estate agents around especially if you are a tenant or a landlord renting through them. I rented from them for about three years and they were a terrible hassle both to me and ...
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What agent could do to change your mind?
Their problems are clearly due to organisational culture because looking at the reviews people are complaining the same issues. Standards are low. They focus mostly on making fast money. The property management side seems to attend only to landlords with multiple properties. Everyone else waits for months if there are problems. They need to seriously start providing a better quality of service and this may be only possible by bringing in professionals at the higher levels to change their culture.
Attached Filesnbsp;
Comment on agent fees
‚£90 to renew a tenancy agreement. This constitutes them printing a Word document, sticking it in an envelope and mailing it. Total rip-off.
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“I have been trying to rent a property through Chancellors ......”
1 Star Review
May 28,2014
By:
'Cisco'
May 28,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
3
people found
this helpful
I have been trying to rent a property through Chancellors for about 6 weeks now and I can say I am very disappointed about their services as I only have one week left until I have to move house and I still don't know if I ...
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3
people found
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“Dealt with Lucy at the chesham branch! What a lovely ......”
5 Star Review
Apr 08,2014
By:
'Amanda'
Apr 08,2014
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: HP1
Lettings (as a Tenant)
Postcode: HP1
0
people found
this helpful
Dealt with Lucy at the chesham branch! What a lovely lady and very professional! Would highly recommend her. Keep up the good work!...
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“I have been trying to buy a property in Chesham ......”
1 Star Review
Mar 03,2014
By:
'not'
Mar 03,2014
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: HP5
Sales (Prospective customer)
Postcode: HP5
3
people found
this helpful
I have been trying to buy a property in Chesham and am finding it very difficulty and am not getting any response and am being shown property which are not in my budget and it looks like I will not be able to buy through ...
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3
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“Communication within this dismal organisation appears to be the primary ......”
1 Star Review
Feb 13,2013
By:
'Inertia'
Feb 13,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: HP5
Lettings (as a Tenant)
Postcode: HP5
5
people found
this helpful
Communication within this dismal organisation appears to be the primary problem. Before moving in, having to deal with three separate people regarding the letting resulted in me being asked for the same documentation on three separate occasions. Upon moving in, I was told that one ...
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What agent could do to change your mind?
Agent should share information within the organisation far more effectively - this would cut off the vast majority of problems that I have experienced.
Attached Filesnbsp;
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