0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Our estate agents in Hampstead offer a personal service tailored to your individual needs, whether you are in the UK or internationally based.We operate and market properties across North West London, from Hampstead, Belsize Park, West Hampstead, South Hampstead, St John’s Wood and Maida Vale.We are personally ...
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Our estate agents in Hampstead offer a personal service tailored to your individual needs, whether you are in the UK or internationally based.
We operate and market properties across North West London, from Hampstead, Belsize Park, West Hampstead, South Hampstead, St John’s Wood and Maida Vale.
We are personally involved seven days a week in order to make sure every client gets an exceptional level of service with attention to detail.
We have built and continue to build strong and loyal relationships with relocation companies, major international and national contacts who often provide us with buyers or tenants on an exclusive basis. In addition, our affiliation with local property owners has led us to develop invaluable rapports with some of the most influential property figures in London.
Our dedication and passion for property along with our trusted reliability are the reasons for our dynamic success.
We operate and market properties across North West London, from Hampstead, Belsize Park, West Hampstead, South Hampstead, St John’s Wood and Maida Vale.
We are personally involved seven days a week in order to make sure every client gets an exceptional level of service with attention to detail.
We have built and continue to build strong and loyal relationships with relocation companies, major international and national contacts who often provide us with buyers or tenants on an exclusive basis. In addition, our affiliation with local property owners has led us to develop invaluable rapports with some of the most influential property figures in London.
Our dedication and passion for property along with our trusted reliability are the reasons for our dynamic success.
Latest Reviews
Opening Hours
Address
Wayne & Silver
92 Heath Street
London
Greater London
NW3 1DP
020 7431 4488
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- NW3
- N2
- NW5
- NW6
- W9
- NW11
- N2
- NW8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Vendor Fees
1.5%Landlord Fees
8%Tenant Fees
No fees set. Last updated at 14/10/2022, 5:38 PM by markComplaints Procedure
Customer internal complaints procedure – Residential Sales or Lettings
We are committed to providing you with the highest standards of service. However, there may be
occasions when our services fall short of your expectations. This easy-to-use guide is designed to
help you make us aware of your views so we can address your concerns.
To ensure your maximum protection, our complaints procedure has been designed to meet the
requirements of all the regulatory authorities that control our business.
You are unhappy?
Tell us what part of our service or procedure you are unhappy about and what you would like us to
do to resolve the matter. You can do this by writing to:
The Director - Wayne and Silver – 41 Heath Street, Hampstead, NW3 6UA
If you prefer you may telephone on 020 7431 4488 or visit the office. Or you may forward full details
of your dissatisfaction by email to: [email protected]
• Your concerns will be considered by one of the directors, who will investigate the matter.
• We will send you written acknowledgement within three working days.
• Where possible you will receive a detailed response within fifteen working days of our
acknowledgment of your complaint.
• If further time is required to investigate your concerns, then you will receive a written
explanation for any delay.
• If we do not hear from you within a further eight weeks from our response we will assume
the matter has been addressed and close our file.
• Should you have concerns in the meantime please contact the member of staff whose
number appears on the letter of acknowledgment.
Still unhappy?
• After receiving our response, if you feel your complaint has not been fully addressed, please
let us know.
• Your letter will be acknowledged within three working days of receipt.
• Your concerns will be considered by a different Director who has not been involved in the
initial determination.
• A final response will be issued where possible, within working fifteen days of the
acknowledgment for your request of a further review. If we are unable to respond within
fifteen working days we will inform you of when we anticipate answering your concern and
informing you of your right to appeal to a third party.
What happens next?
We are committed to ensuring all concerns are fully and fairly addressed and we respect your right
to refer any complain to a third party.
Therefore in our final letter to you we will let you know the details of the regulation body who you
can approach for further arbitration.
Property Redress Scheme
Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH.
By Phone
0333 321 9418
(9.00am to 5.30pm Monday-Friday)
By Email
[email protected]
Please note: you will need to complete our internal complaints procedure before you can refer your
concerns to any regulatory body.
Last updated at 4:38 PM 14/10/2022 by mark
We are committed to providing you with the highest standards of service. However, there may be
occasions when our services fall short of your expectations. This easy-to-use guide is designed to
help you make us aware of your views so we can address your concerns.
To ensure your maximum protection, our complaints procedure has been designed to meet the
requirements of all the regulatory authorities that control our business.
You are unhappy?
Tell us what part of our service or procedure you are unhappy about and what you would like us to
do to resolve the matter. You can do this by writing to:
The Director - Wayne and Silver – 41 Heath Street, Hampstead, NW3 6UA
If you prefer you may telephone on 020 7431 4488 or visit the office. Or you may forward full details
of your dissatisfaction by email to: [email protected]
• Your concerns will be considered by one of the directors, who will investigate the matter.
• We will send you written acknowledgement within three working days.
• Where possible you will receive a detailed response within fifteen working days of our
acknowledgment of your complaint.
• If further time is required to investigate your concerns, then you will receive a written
explanation for any delay.
• If we do not hear from you within a further eight weeks from our response we will assume
the matter has been addressed and close our file.
• Should you have concerns in the meantime please contact the member of staff whose
number appears on the letter of acknowledgment.
Still unhappy?
• After receiving our response, if you feel your complaint has not been fully addressed, please
let us know.
• Your letter will be acknowledged within three working days of receipt.
• Your concerns will be considered by a different Director who has not been involved in the
initial determination.
• A final response will be issued where possible, within working fifteen days of the
acknowledgment for your request of a further review. If we are unable to respond within
fifteen working days we will inform you of when we anticipate answering your concern and
informing you of your right to appeal to a third party.
What happens next?
We are committed to ensuring all concerns are fully and fairly addressed and we respect your right
to refer any complain to a third party.
Therefore in our final letter to you we will let you know the details of the regulation body who you
can approach for further arbitration.
Property Redress Scheme
Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH.
By Phone
0333 321 9418
(9.00am to 5.30pm Monday-Friday)
By Email
[email protected]
Please note: you will need to complete our internal complaints procedure before you can refer your
concerns to any regulatory body.
