Victor Michael
Stratford, London, E15
3.6/5, 27 reviews
67% recommended
100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
80% lettings fee satisfaction
The Victor Michael Property Group can trace its origins back to 1988, when the company was originally founded by Mr Victor Khatri and our very first office was established in Stratford, East London.Since this time the company has grown to become one of the longest serving independent property groups in ... show more The Victor Michael Property Group can trace its origins back to 1988, when the company was originally founded by Mr Victor Khatri and our very first office was established in Stratford, East London.

Since this time the company has grown to become one of the longest serving independent property groups in East London and the county of Essex. The company have four branch offices strategically located to serve our clients and the local communities.

We provide a wide range of services for residential & commercial sales and lettings, property management and block management services.

We are also fully accredited members of the National Association of Estate Agents (NAEA), The Association of Residential Letting Agents (ARLA), The Guild of Professional Estate Agents and The National Approved Letting Scheme (NALS).

We also subscribe to the Tenancy Deposit Scheme (TDS) and The Safe Agent endorsement mark, protecting landlords & Tenants money by client protection insurances.

The company has built its reputation by providing true customer satisfaction; this in turn has provided our business with organic growth with sound and positive client recommendations over a period of many years.

Opening Hours
Address

Victor Michael
74 Leytonstone Road
Stratford,London
Greater London
E15 1SQ
020 8519 2000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £150,000 £498,999
Lettings 67% 80% £800 £2,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 1 9 6 1 0 2 0 0 2
Areas covered
  • E15
  • E1
  • E9
  • E3
  • E12
  • E20
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA RICS NALS TDS SAGEagent The Guild
Latest Properties

No Properties

“The worst experience of my life...”

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Jul 16,2021
Minithumbdown
By: 'Giorgia'
Jul 16,2021
0 people found
this helpful
Renting in London with Victor Michael Estate Agents has been one of the worst experiences of my life. I have tried different agencies before, but this one has turned out to be the most unapologetic and insensitive of all. Throughout our whole stay in one ...
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“We are ever thanksfull to Abu for finding us this ......”

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May 11,2017
Minithumbup
Piyush
By: 'Louis'
May 11,2017
0 people found
this helpful
We are ever thanksfull to Abu for finding us this house it is 8 years and counting and we are still with this agent had no problem any complain or repairs is a quickly dealth with...
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Comment on agent fees
Fair
Was this helpful? Yes

“I've been a happy customer of victor michael for approx 2 ......”

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Nov 28,2016
Minithumbup
Piyush
By: 'C'
Nov 28,2016
0 people found
this helpful
I've been a happy customer of victor michael for approx 2 years now, they look after two of my properties in forest gate. Found them genuinely helpful and always receive a prompt response if I have any questions. There haven't been any hidden fees, as with ...
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Comment on agent fees
The service they have provided it's justified
Was this helpful? Yes

“Esta was a great help in my desperate time of ......”

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Nov 18,2016
Minithumbup
ESTA
By: 'Charlie'
Nov 18,2016
0 people found
this helpful
Esta was a great help in my desperate time of need to rent my flat. She took care of all the paperwork while I was abroad she even arranged for the locks to be changed after someone had tried to break in. I would fully ...
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Comment on agent fees
Best to none
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“Exelent customer service very effiecient our transaction to new home ......”

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Nov 18,2016
Minithumbup
ESTA
By: 'Chris'
Nov 18,2016
0 people found
this helpful
Exelent customer service very effiecient our transaction to new home went smoothly very highly recommend this estate agent thank you...
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Comment on agent fees
Good
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“Had the most terrible experience with this agent. The staff ......”

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Oct 22,2015
Minithumbdown
Victor
By: 'A.XO'
Oct 22,2015
2 people found
this helpful
Had the most terrible experience with this agent. The staff i dealt with were so sarcastic, so rude. I very much disliked the one man who "created" victor michael. Such a rude man , id never recommend anyone to use this agent. Absoloutly horrible , giving me ...
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What agent could do to change your mind?
The agent would have been better if they was clear , friendly , if they listened. If the owner himself wasn't such a rude old man and if he didnt think he was better than everyone else would have made it great! :D
Attached Filesnbsp;
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“Very impressed with everything the whole way through: great quality ......”

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Oct 05,2015
Minithumbup
By: 'Stuart'
Oct 05,2015
1 people found
this helpful
Very impressed with everything the whole way through: great quality marketing and a genuinely helpful and hardworking team. Our vendor used another local agent and the contrast couldn't have been starker (the vendor is complaining about the service she received). Her lot encapsulated everything you ...
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Comment on agent fees
Very good
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“The most appalling estate agents I have used. We lived ......”

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May 19,2015
Minithumbdown
By: 'londonrenter'
May 19,2015
3 people found
this helpful
The most appalling estate agents I have used. We lived with damp and water condensing and coming through the roof in drips for 3 years. the problem was never resolved. The only reason we stayed in the flat was the rent was affordable for the area. ...
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By: Management team
May 19, 2015
View all comments (2)
Victor Michael firstly would like to point out that the tenancy deposit was never refused to be returned. Payment was made to the bank account of details hold on our management system. Unfortunately the deposit payment was made to a tenant that had been removed from the lease previously. This was a pure oversight and the situation was rectified within 24 hours by the tenant calling the previous tenant. In the interim Victor Michael had contacted its bankers and arranged for a trace to be made on ...

“Excellent, i have been with VM team from last few ......”

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Apr 03,2015
Minithumbup
Abu
By: 'G'
Apr 03,2015
1 people found
this helpful
Excellent, i have been with VM team from last few years and they are managing my all properties and service we received is excellent....
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“Victor Michael Agent has been fantastic very helpful, and know ......”

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Dec 16,2014
Minithumbup
By: 'Edd'
Dec 16,2014
2 people found
this helpful
Victor Michael Agent has been fantastic very helpful, and know what they doing specialy piyush very helpfull and very on the ball also been with more then 3 years. recommend to everyone.....
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Comment on agent fees
reasonable fees
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“Excellent Service and very good communication from Piyush and Tony ......”

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Nov 13,2014
Minithumbup
Piyush
By: 'Roberto'
Nov 13,2014
1 people found
this helpful
Excellent Service and very good communication from Piyush and Tony they found perfect property and good location reasonable fees. Happy :-)...
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“Dear Jamie,Thank you for being pleasant to deal with. ......”

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Feb 20,2014
Minithumbup
Jamie
By: 'Mya'
Feb 20,2014
1 people found
this helpful
Dear Jamie, Thank you for being pleasant to deal with. You went out of your way to accommodate the various request for viewings of properties on short notice. You had excellent knowledge of the property that I decided to make an offer on and your ...
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“This agent called me this morning. Asked if i was ......”

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Feb 14,2014
Minithumbdown
By: 'p****doff'
Feb 14,2014
8 people found
this helpful
This agent called me this morning. Asked if i was selling my property? STRANGE one might say. How could they dream up my property details and my phone number, when i have never had any contact with this agent in all my life. The young ...
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“I went to Victor Michael to rent property they were ......”

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Dec 18,2013
Minithumbup
Piyush
By: 'C.'
Dec 18,2013
1 people found
this helpful
I went to Victor Michael to rent property they were very professional and always kind to me. When i moved in they clean the place very nice and give new furniture to us.....
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“Victor Michael are very good agent they always call me ......”

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Nov 15,2013
Minithumbup
Abu
By: 'Garry'
Nov 15,2013
5 people found
this helpful
Victor Michael are very good agent they always call me back and let me view property. I been living this property since 2010 and i never had any problems with them, and when we had problem with boiler no hot water and they come to fix ...
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“I had a great experience with Victor Michael, the staff ......”

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Oct 30,2013
Minithumbup
By: 'Mr'
Oct 30,2013
4 people found
this helpful
I had a great experience with Victor Michael, the staff explained the letting process to me thoroughly and told me exactly what documents were needed from me in one go which sped up the moving in process. They spoke in a professional and friendly manner ...
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“I have been renting my property through victor Michael for ......”

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Oct 24,2013
Minithumbup
By: 'Tony'
Oct 24,2013
5 people found
this helpful
I have been renting my property through victor Michael for many years now and they have been outstanding with the service i have been given. My property has never had any empty periods nor have I had any problems with the tenants that we're put ...
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“Very efficient throughout the process. Bradley the sales negotiated was ......”

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Oct 20,2013
Minithumbup
By: 'Cathie'
Oct 20,2013
5 people found
this helpful
Very efficient throughout the process. Bradley the sales negotiated was always keeping me up to date and also liaising with the solicitors to speed the process up. Would recommend Bradley to any buyer or seller. Very happy with the service provided!...
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“I have been with this agent for 3 year . i am ......”

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Oct 16,2013
Minithumbup
Abu
By: 'S.'
Oct 16,2013
5 people found
this helpful
I have been with this agent for 3 year . i am very pleased with the response from them if i had any problem's in my house, in that time found them to be extremely helpful. Any issues that arose were dealt with extremely promptly and effectively. ...
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“I have been renting my property through victor Michael for ......”

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Oct 15,2013
Minithumbup
By: 'Tony'
Oct 15,2013
4 people found
this helpful
I have been renting my property through victor Michael for many years now and they have been outstanding with the service i have been given. My property has never had any empty periods nor have I had any problems with the tenants that we're put ...
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“My experience with Victor Michael Ltd was second to none. ......”

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Oct 14,2013
Minithumbup
By: 'Mrs'
Oct 14,2013
5 people found
this helpful
My experience with Victor Michael Ltd was second to none. I have let my property through Victor Michael for many years and they have always given me a faultless service. From their communication, to fees, to choice of tenants, they have always got it right ...
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“Avoid like the plague if you can. Extremely aggressive agents ......”

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Sep 26,2013
Minithumbdown
By: 'John'
Sep 26,2013
10 people found
this helpful
Avoid like the plague if you can. Extremely aggressive agents who are all smiles until you sign the lease. Then enter a world of pain - the lease is filled with all sort of penalty charges and fees. If any thing breaks, they will blame ...
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What agent could do to change your mind?
Fairer lease; better tone in dealing with me; their defualt position is to be unhelpful
Attached Filesnbsp;
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“I have been both a landlord and tenant so see ......”

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Sep 20,2013
Minithumbup
By: 'Rob'
Sep 20,2013
5 people found
this helpful
I have been both a landlord and tenant so see things from both sides of the fence. My experience with Victor Michael has been fabulous . What many don't realise is that Victor Michael have a significant lettings & Sales infrastructure in their all offices. All the ...
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“I recently visited this establishment to lodge a serious complaint ......”

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Jan 16,2013
Minithumbdown
By: 'D'
Jan 16,2013
6 people found
this helpful
I recently visited this establishment to lodge a serious complaint about the persistent conduct of tenants in the neighbouring property, managed by Victor Michael. My experience was light years removed from the website which promotes this company....
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“Hello, i am a tenant, and my experience with the ......”

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Jan 26,2012
Minithumbdown
By: 'angry'
Jan 26,2012
4 people found
this helpful
Hello, i am a tenant, and my experience with the agency was horrible!!! After we let a 4 bedroom house in Canning Town all our problems begin. The house is full of mice, mold, rain through the roof,the heaters are not working properly and is ...
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“hi ya they staff are very rude especially one salma ......”

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Aug 25,2011
Minithumbdown
By: 'dia'
Aug 25,2011
5 people found
this helpful
hi ya they staff are very rude especially one salma chaudhary she is really rude.once we move in to the property they dont want us to call them regarding any thing.i heard from few more that they never pay the deposit back.there ...
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What agent could do to change your mind?
please dotn rent any propety from them.i dont know about buying from them
Attached Filesnbsp;
Was this helpful? Yes
By: NATALIA
Nov 26, 2011
View all comments (1)
I have also been a former tenant of Victor Michael, and i must disagree with your comment. My name is natalia and i came from polond to study in the uk, my first stop was at Victor Michael who were very helpful not only did they quickly sort a place out for me but they also assisted in helping me secure a place at a local university. There multi lingual staff are very effective and helpful, I cannot speak for everyone but I am very satisfied with the assistance I recieved espesially from SALMA C ...

“Please take my advice and do not take property from ......”

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Apr 12,2011
Minithumbdown
By: 'Very'
Apr 12,2011
4 people found
this helpful
Please take my advice and do not take property from them. They are rude. Don't care about the customers. They charge us for fees and in return only provide rude & useless behaviour. Booked an appointment to view two different properties with them and took a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Process
We are committed to providing high quality services to clients. We value complaints and use information learnt from them to help us improve the services we offer. If something goes wrong or you are dissatisfied with what we are providing, please tell us – you should feel free to raise matters of concern without risk of disadvantage. Please find detailed below our complaint procedure and how to make a complaint.
All complaints should be put in writing.
Initial query
Our members of staff have been trained to address any queries raised by our clients; their experience is based on the day-to-day dealings with clients regarding all manner of queries relating to the rental of the property.
If you are not happy with the response provided to you by the member of staff dealing with your query, your complaint will be raised to Stage 1 of the complaints process.
Stage 1 – Department/ Branch Manager
At Stage 1, your complaint will be addressed by the manager of the department, who will look into the query raised by you, and discuss the matter with the member of staff to assess whether the response given is fair and impartial.
We will acknowledge all written complaints within 3 working days.
We aim to resolve complaints quickly and effectively and would expect to give you our decision at Stage 1 within 21 working days, unless there are exceptional circumstances, then we will advise if extra time is needed in writing.
If you are not satisfied with the response we give at this stage, we will tell you what you can do next. If you choose to, you can take your complaint to Stage 2 of the complaint procedure. You may choose to do this immediately or shortly after you get our initial decision.
Stage 2 – Senior Manager
Stage 2 is dealt with a senior manager of our company, who deals with the day to day management of members of staff, and the implementation of the Company’s policies and procedures. If you wish to pursue your complaint further, please send in a written complaint to the following:
Mr Taher Boksh
Senior Manager
Victor Michael Ltd
74 Leytonstone Road
Stratford
London E15 1SQ
E: [email protected]
If you are still not satisfied with the response we give at this stage, we will tell you what you can do next. If you choose to, you can take your complaint to Stage 3 of the complaint procedure. You may choose to do this immediately or shortly after you get our initial decision.

Stage 3 - Regional Manager
Stage 3 is dealt with the Regional Manager of our company, who deals with the review of existing policies and procedures, and also with implementing any new procedures that may be required. If you wish to pursue your complaint further, please send in a written complaint to the following:

Ms.C. Barford
Regional Managing
Victor Michael Ltd.
74 Leytonstone Road
Stratford
London E15 1SQ
E:[email protected]

The response from the Regional Manager will be the “final response” and if you are still dissatisfied with our response, you have recourse to pursue your complaint to our external governing bodies.
We are members of The Property Ombudsman, ARLA and NALS, and we follow their guidelines, should you wish to contact one of them please find their websites below:
www.tpos.co.uk/
www.arla.co.uk
www.nalscheme.co.uk/
Last updated at 2:46 PM 16/12/2016 by Claudia Pina

Awards won by Victor Michael, London E15 1SQ



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