Touchstone CPS Ltd
Edinburgh, EH16
4.4/5, 170 reviews
82% recommended
0% lettings valuation accuracy
95% lettings fee satisfaction
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in ... show more We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: [email protected] with details of your property and any outstanding issues. Thank you.

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Latest Reviews

View all Reviews 170
28th Nov 2024
reviewed by 'Chelsea'
“Everybody at touchstone helped us out. Whether it be through email or in person viewings. Would highly recommended...”
25th Nov 2024
reviewed by 'Marzena'
“Great very helpful ,really happy with service Especially Krzysztof who deal with us from beginning...”
28th Oct 2024
reviewed by 'Stuart'
“Dont expect any repairs to get done, emails to get replied too. Lots of tenants do what they wish, and ......”
16th Oct 2024
reviewed by 'Eireanne'
“John has been absolutely amazing throughout the whole process, very informative and knowledgeable. Gave us all the information we needed ......”
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
“John was fab throughout the process, from the viewing to picking up the keys. Really hassle free - thanks!...”
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
“John is excellent at what he does. He provided me with detailed information. And when I wanted to a later ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Touchstone CPS Ltd
1 Hay Aveune
Edinburgh
City of Edinburgh
EH16 4RW
0131 657 5139

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 95% £402 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 133 28 0 0 0 0 7 2
Areas covered
  • London
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Bath, BA2
Edinburgh, EH16
London, WC1X
Retirement Rentals, BA2

“Great service and excellent communication. The entire process was simple ......”

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Jul 17,2020
Minithumbup
By: 'Troy'
Jul 17,2020
0 people found
this helpful
Great service and excellent communication. The entire process was simple and I was contacted regular with updates. Would recommend this service to others....
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By: Natalie James
Jul 17, 2020
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Hi Troy, Thank you your five star review highlighting how simple the letting process was, and that you'd recommend our services to others. Your feedback is much appreciated. Best wishes in your new home. Kind regards Natalie James Touchstone ...

“very simple and professional touchstone was......”

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Jul 17,2020
Minithumbup
By: 'Kerry'
Jul 17,2020
0 people found
this helpful
very simple and professional touchstone was amazing with my application. i received a reply regarding interest within 24hrs. the video tour was amazing. once my application was in, i again received my offer within 24hrs. it was all very proficient and well organised. there was ...
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By: Natalie James
Jul 17, 2020
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Hi Kerry, Thank you for your 5 star rating and feedback that you found our service simple, proficient and professional. We are delighted that this process went smoothly for you. Thanks again and best wishes in your new home. Kind regards Natalie James Touchstone ...

“Was given an offer on a new build property th......”

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Jul 16,2020
Minithumbdown
By: 'Wesley'
Jul 16,2020
1 people found
this helpful
Was given an offer on a new build property that I accepted and paid the deposit for. It only had 2 weeks to go until I could move in, in the first week on April, then the lockdown meant that it was put on hold. Then ...
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By: Natalie James
Jul 17, 2020
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Hi Wesley, Thank you for letting us know that you are experiencing difficulties with moving into one of our new properties. I will be in touch directly with you to assist with any information you require. Please do feel free to contact me in the meantime directly at [email protected]. Kind regards Natalie James Touchstone ...

“Great service and excellent communication. Th......”

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Jul 14,2020
Minithumbup
By: 'Troy'
Jul 14,2020
0 people found
this helpful
Great service and excellent communication. The entire process was pleasant and I was kept informed the entire time. Would recommend this service to anyone looking for housing....
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“Genuinely helpful Property management company......”

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Jul 09,2020
Minithumbdown
By: 'Rui'
Jul 09,2020
0 people found
this helpful
Genuinely helpful Property management company, my property manager did communicated with me during my termination and I have received my security deposit. Thanks Mel...
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“Couldn’t have been dealt with anymore smoothl......”

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Jul 07,2020
Minithumbup
By: 'Sandy'
Jul 07,2020
0 people found
this helpful
Couldn’t have been dealt with anymore smoothly by Julie. Very helpful and professional. Would recommend this service to anyone looking for housing....
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By: Penny Graham
Jul 09, 2020
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Hi Sandy Thank you for your wonderful review and feedback about your recent interactions with my colleague, Julie Bruce, it's much appreciated. We're delighted that everything went smoothly for you and that you would be seeking to recommend Touchstone in future, thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Absolutely outstanding service from start to ......”

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Jul 07,2020
Minithumbup
By: 'kevin'
Jul 07,2020
0 people found
this helpful
Absolutely outstanding service from start to finish. Communication throughout was excellent and the process of our application from enquiring about the property to our application being successful and accepted was less than 1 week. Would highly recommend using this company. Very professional staff, helpful and friendly. ...
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By: Penny Graham
Jul 09, 2020
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Hi Kevin & Jenny Thank you so much for your glowing review of the service that you received recently from our colleagues in the Edinburgh office, it's much appreciated. We're delighted that you found our colleagues helpful and friendly yet professional. Thanks again and best wishes to you both in your new home. Kind regards Penny Graham Touchstone ...

“Quick and easy communication...”

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Jul 02,2020
Minithumbup
By: 'Cheryl'
Jul 02,2020
0 people found
this helpful
Great communication with Julie and the staff at Touchstone. Quick response to emails and answered all my questions. The viewing of the flat was made easy with the covid19 restrictions....
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By: Natalie James
Jul 03, 2020
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Hi Cheryl, Thank you for reviewing the service that you received recently from Julie and our colleagues in the Edinburgh office, it's much appreciated. We're delighted to hear that everything was made easy for you despite the current Covid restrictions. Thanks again and best wishes in your new home. Kind regards Natalie James Touchstone Resi ...

“Great support...”

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Jun 22,2020
Minithumbup
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Lian
By: 'Margaret'
Jun 22,2020
0 people found
this helpful
Over the past couple of years I have experienced an ongoing issue affecting my tenancy. During this time I have had exceptional support from Lian Dingwall, Property Manager. I want to take this opportunity to give my sincere thanks....
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By: Natalie James
Jun 22, 2020
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Hi Margaret, Thank you for taking the time to pass back your thanks for the exceptional service our colleague Lian Dingwall has provided to you. It's great to hear that you've received such exceptional service and support from her. Thanks again. Best wishes Natalie James Touchstone Resi ...

“No one cares about anything... All you care a......”

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May 22,2020
Minithumbdown
By: 'Anna'
May 22,2020
3 people found
this helpful
No one cares about anything... All you care about is money. Very disappointing and humiliating service which takes advantage of those who simply have to rent! If you don't like it you can move out- that's what I have been advised!...
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By: Natalie James
May 22, 2020
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Hi Anna, Thank you for your time on the telephone today. As discussed I will be looking into the matter we discussed and will update you further. Kindest regards Natalie James Touchstone Resi ...

“So upset because of service...”

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Apr 01,2020
Minithumbdown
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Shaun
By: 'Katalin'
Apr 01,2020
2 people found
this helpful
The meeting was in early March. We agreed for an apartment that we will live there from the 1st of April and for three weeks they could not give us an answer. In connection with the current situation in the country, they generally wrote to ...
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By: Natalie James
Apr 06, 2020
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Hi Katalin, Thank you very much for your feedback. We have responded back to you directly to address your concerns. Kind regards, Natalie James Touchstone ...

“Very easy process...”

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Mar 24,2020
Minithumbup
By: 'Karis'
Mar 24,2020
0 people found
this helpful
Very easy process, quick, simple and kept informed throughout. East form to fill out and Julie kept me upto date with everything....
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By: Natalie James
Mar 25, 2020
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Hi Karis, Thank you for taking the time to provide such positive feedback for the service you received from my colleague Julie Bruce. It's great to hear that the process was quick and simple and that you were kept well communicated throughout. Thanks again. Best wishes and good health in your new home. Kind regards Natalie James Touchstone ...

“Extremely helpful, informative, been informed......”

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Mar 18,2020
Minithumbup
By: 'MK'
Mar 18,2020
0 people found
this helpful
Extremely helpful, informative, been informed at all times. Definitely recommend. Been a pleasure to work with Julie. Thank you for making the whole process easy for us. Extremely grateful...
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By: Penny Graham
Mar 24, 2020
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Thank you for your 5* rating and also your great review of the service that you have received from my colleague in the Edinburgh office, Julie Bruce. I'm delighted to see that you found Julie easy to work with and that this made the moving process easier for you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Really great company. Got back to us quickly ......”

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Mar 03,2020
Minithumbup
By: 'Megan'
Mar 03,2020
0 people found
this helpful
Really great company. Got back to us quickly and we got what we wanted. We are extremely happy with the outcome and it overall went very quick for us....
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By: Penny Graham
Mar 10, 2020
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Hi Megan Thank you for reviewing the service that you received recently from my colleagues in the Edinburgh office, it's much appreciated. I'm delighted to see that everything went smoothly for you. Thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Had a viewing at a couple of times with Julie......”

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Feb 27,2020
Minithumbup
By: 'Kerr'
Feb 27,2020
0 people found
this helpful
Had a viewing at a couple of times with Julie in Edinburgh. This was the first time I had viewed a property and I was made to feel at ease straight away. She was welcoming and took tome to learn about me and my other ...
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By: Penny Graham
Feb 28, 2020
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Hi Kerr Thank you for taking the time to provide such a glowing review of the service you received recently from my colleague, Julie Bruce. You're right, Julie is a credit to Touchstone but it's great to receive such positive feedback from our customers, and it's much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“I had a fantastic experience with touchstone.......”

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Feb 20,2020
Minithumbup
By: 'Jessica'
Feb 20,2020
0 people found
this helpful
I had a fantastic experience with touchstone. Julie was brilliant and helped me so much! Thank you for everything you have done and for the fab timescale!...
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By: Penny Graham
Feb 28, 2020
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Hi Jessica Thank you for taking the time to leave such a wonderful review about the service you received recently from my colleague, Julie Bruce. It's great to receive such positive feedback and it's much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“They gave been very good I'm the offer of my ......”

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Feb 12,2020
Minithumbup
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Lian
By: 'Sarah'
Feb 12,2020
0 people found
this helpful
They gave been very good I'm the offer of my new flat I'm so happy Julie was really lovely and helpful they are understanding and fair...
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By: Penny Graham
Feb 21, 2020
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Hi Sarah Thank you for reviewing the service that you received recently from my colleague, Julie Bruce. It's always great to see our colleagues' good work acknowledged by our customers, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Julie was really friendly and professional wh......”

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Feb 11,2020
Minithumbup
By: 'Georgia'
Feb 11,2020
0 people found
this helpful
Julie was really friendly and professional when viewing the property, answered all our questions and the process was very quick. We can’t wait to move in to our property....
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By: Penny Graham
Feb 21, 2020
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Hi Georgia Thank you for taking the time to rate our service and provide such a glowing commendation of my colleague, Julie Bruce, it's much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Amazing flat, amazing price and amazing commu......”

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Feb 10,2020
Minithumbup
By: 'Andy'
Feb 10,2020
0 people found
this helpful
Amazing flat, amazing price and amazing communication. So easy to deal with. I Can not wait to move in now....
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By: Penny Graham
Feb 11, 2020
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Hi Andy Thank you for your 5-star rating and great review, it's much appreciated. I hope that all goes well with the move. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Julie was excellent, communication was great....”

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Jan 31,2020
Minithumbup
By: 'Eilidh'
Jan 31,2020
0 people found
this helpful
Julie was excellent, communication was great. I viewed two flats with her and she was very helpful and knew all the answers to my questions....
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By: Penny Graham
Feb 04, 2020
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Hi Eilidh Thank you for your review of the service that you received recently from my colleague, Julie Bruce. It's always great to receive such positive feedback from our customers, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Julie was amazing can not thank her enough fo......”

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Jan 31,2020
Minithumbup
By: 'Suzanne'
Jan 31,2020
0 people found
this helpful
Julie was amazing can not thank her enough for her help on property viewings she went above and beyond. Would use again and pass on to friends and family....
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By: Penny Graham
Feb 04, 2020
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Hi Suzanne Thank you for taking the time to review the service that you received recently from my colleague, Julie Bruce, in our Edinburgh office, it's much appreciated. It's always great to read that our customers are happy to recommend our services to friends and family, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“I am absolutely delighted to get this flat. T......”

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Jan 16,2020
Minithumbup
By: 'daniel'
Jan 16,2020
0 people found
this helpful
I am absolutely delighted to get this flat. The lady that showed me around was very professional and knew her stuff. I can't wait to move in...
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By: Penny Graham
Jan 24, 2020
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Hi Daniel Thank you for your 5-star review and feedback, it's really appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Service was first rate from start to finish a......”

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Dec 13,2019
Minithumbup
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Lian
By: 'David'
Dec 13,2019
0 people found
this helpful
Service was first rate from start to finish all in all I would not hesitate to apply again for housing if the need required....
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By: Penny Graham
Dec 20, 2019
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Hi David Thank you so much for taking the time to review the service that you received recently from my colleagues in our Edinburgh office, it's very much appreciated. I am delighted that, if needed, you would use our services again. Says it all, really. Thank you. Happy holidays. Kind regards Penny Graham Touchstone ...

“Very helpful staff members!...”

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Nov 27,2019
Minithumbup
By: 'Anton'
Nov 27,2019
0 people found
this helpful
Really helpful responsive staff! Helped me in no time at all, would recommend touchstone to everyone. 5/5 great customer service....
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By: Penny Graham
Dec 03, 2019
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Thank you for your glowing commendation of the service that you received recently from our team in Edinburgh, it's much appreciated. It's always very pleasing to see my colleagues recognised for their work, so thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“I've been renting with Touchstone for a year ......”

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Nov 22,2019
Minithumbup
By: 'Daniela'
Nov 22,2019
1 people found
this helpful
I've been renting with Touchstone for a year now and I cannot rate it high enough. My first experience was with Julie Bruce; a kind, helpful and caring agent who couldn't possibly do more to make a stressful situation as easy on me as possible. ...
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By: Penny Graham
Dec 03, 2019
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Thank you so much for your wonderful commendation of our team in Edinburgh, especially Julie & Rebecca. Both work really hard to ensure that all transactions are as smoothly as possible, so it's great to see this appreciated. Thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Clear process, well explained, and with quick......”

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Nov 18,2019
Minithumbup
By: 'John'
Nov 18,2019
0 people found
this helpful
Clear process, well explained, and with quick response to followup questions, progressing quickly from viewing to application to offer. Much quicker to respond to viewing booking than other agencies I've worked with!...
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By: Penny Graham
Nov 22, 2019
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Hi John Thank you for taking the time to review the service that you received from our team in the Edinburgh Office during your recent move. I am so pleased that you found the service quick and clear. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“We were shown around two properties by Julie ......”

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Nov 18,2019
Minithumbup
By: 'Jenna'
Nov 18,2019
0 people found
this helpful
We were shown around two properties by Julie who made sure we were aware of all necessary details and we had a quick turn around from viewing to application and response which I really appreciated. Julie was friendly and informative. Thank you!...
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By: Penny Graham
Nov 22, 2019
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Hi Jenna I am delighted to see that your experience of the service provided by our team in the Edinbugh Office was a positive one. I will happily feed back your comments to Julie. Thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Yes Julie Bruce was brilliant and patient. Sh......”

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Nov 14,2019
Minithumbup
By: 'Steve'
Nov 14,2019
1 people found
this helpful
Yes Julie Bruce was brilliant and patient. Showed me some great properties. Looking on renting one off them. She was professional too...
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By: Penny Graham
Nov 22, 2019
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Hi Steve Thank you for your wonderful review of the service that you received recently from my colleague Julie Bruce whilst viewing a selection of our properties, it's much appreciated. Hopefully, we can tie up a property for you soon. Kind regards Penny Graham Touchstone ...

“We would like to thank Julie for the outstand......”

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Nov 13,2019
Minithumbup
By: 'Cassandra'
Nov 13,2019
1 people found
this helpful
We would like to thank Julie for the outstanding service she provided my partner and I. After seeing her at 2 flat viewings, she took it upon herself to ask what we were looking for as we are an expecting couple and some flats more suitable ...
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By: Penny Graham
Nov 22, 2019
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Hi Cassandra Thank you for your glowing commendation of my colleague Julie Bruce during your recent search for a new family home. Julie consistently provides a great service to our customers, so your wonderful comments, whilst most welcome, do not surprise me. Wishing you all the best at this exciting time! Kind regards Penny Graham Touchstone ...

“Quick process - viewing was good know everyth......”

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Sep 30,2019
Minithumbup
By: 'Nicole'
Sep 30,2019
0 people found
this helpful
Quick process - viewing was good know everything we need to know Would be helpful if we were given an idea of when we will be able to move in! Apart from that perfect...
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By: Penny Graham
Oct 04, 2019
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Thank you for your 5 star rating and review, Nicole. It's much appreciated. I will pass your comments about a move-in date back to the team for you. Good luck with the move and best wishes in your new home. Kind regards Penny Graham Touchstone ...
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 05/06/2024, 2:47 PM by Penny Graham
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:
https://www.touchstonecps.com/complaints-procedure
Last updated at 1:47 PM 05/06/2024 by Penny Graham

Awards won by Touchstone CPS Ltd, Edinburgh EH16 4RW



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