100% lettings valuation accuracy
66% lettings fee satisfaction
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change.We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in ...
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We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change.
We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: [email protected] with details of your property and any outstanding issues. Thank you.
We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: [email protected] with details of your property and any outstanding issues. Thank you.
Latest Reviews
20th Aug 2024
reviewed by 'Sophie Worswick'
15th Aug 2024
reviewed by 'Kirsten Mckenzie'
15th Jul 2024
reviewed by 'Stanley'
18th Apr 2024
reviewed by 'Dan'
21st Mar 2024
reviewed by 'Louise'
20th Mar 2024
reviewed by 'G'
Opening Hours
Address
Touchstone CPS Ltd
2 Crescent Office Park Clarks Way
Bath
Somerset
BA2 2AF
01225 838 490
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 66% | £370 | £2,708 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 115 | 52 | 0 | 0 | 0 | 0 | 8 | 3 |
Areas covered
- Nationwide
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
May 17,2019
May 17,2019
0
people found
this helpful
this helpful
I have recently ended my tenancy and I have nothing but positive experiences whenever I have dealt with the company. Everything has always been straightforward and well explained. Well done people, keep up the good work....
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Comment on agent fees
Very reasonable
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Yes
May 17, 2019
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(1)
Thank you for sharing such positive feedback of your experience with Touchstone during your tenancy, it's much appreciated.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
May 03,2019
May 03,2019
0
people found
this helpful
this helpful
Holly replied all the email immediately, and provided me a lot of details about the flat. I really enjoyed rent a flat with touch stone...
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May 03, 2019
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(1)
Thank you so much for taking the time to provide a review of the service that you received recently from my colleague, Holly Thwaites.
Holly is a valued Touchstone colleague and consistently provides our customers with the best possible rental experience at what is recognised traditionally to be stressful time.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
Apr 30,2019
Apr 30,2019
0
people found
this helpful
this helpful
Offered new contract it was organised very easily and explained all options very well completed without any fuss it was a pleasure to deal with them...
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Comment on agent fees
Good
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Yes
Apr 30, 2019
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(1)
Thank you so much for taking the time to provide our tenancy renewal service with a 5 star rating, it's much appreciated.
I am pleased that you found the renewal experience easy and fuss-free.
Kind regards
Penny Graham
Touchstone ...
Apr 26,2019
Apr 26,2019
0
people found
this helpful
this helpful
Holly was so quick to reply and help resolve any issues or questions we had. Made the process of renting so much easier!...
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Apr 30, 2019
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(1)
Thank you for taking the time to provide a 5 star rating of our service, it's much appreciated.
I am pleased that you found the customer service provided by my colleague Holly Thwaites' both prompt and helpful. It's no surprise to me as Holly has demonstrated time and again that she's both friendly and efficient when dealing with our customers.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
Apr 25,2019
Apr 25,2019
0
people found
this helpful
this helpful
Holly was professional in all communication and gave fast and prompt replies via email when she was in the office. She made the process easy and tried her best to meet my requests. No fees, no nonsense....
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Comment on agent fees
Good, no fees
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Yes
Apr 26, 2019
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(1)
Thank you for taking the time to provide a 5 star review of the service that you received recently from my colleague, Holly Thwaites.
It's not surprise to me to read that Holly was professional and prompt, but great to see none the less. Over the years, Holly has consistently provided our customers with a great service. She is friendly, yet professional and happy to help our customers on their rental journey with Touchstone.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
Apr 08,2019
Apr 08,2019
0
people found
this helpful
this helpful
We've dealt with Holly in the lead up to moving to The Forum Birmingham. We have been very impressed with her communication and how efficiently and quickly she has sorted everything for us....
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Comment on agent fees
There weren't any fees associated with our application, which we thought was brilliant and a refreshing change
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Apr 08, 2019
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(1)
Thank you for your 5 star review of the customer service that you received from my colleague, Holly Thwaites, during your recent move into the Forum.
Having been with Touchstone for many years, Holly is an experienced property manager who works hard to ensure a positive customer experience.
Thanks again and best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Mar 28,2019
Mar 28,2019
0
people found
this helpful
this helpful
Holly has been extremely quick with getting back to us on all our queries and has done her very best to make our move as easy as possible. She's been very good at chasing things for us and has been very clear in all her ...
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Yes
Mar 29, 2019
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(1)
Hi Dan
Thank you for taking the time to review the service that you received recently from my colleague, Holly. I am delighted to see that Holly's efficiency and helpfulness made what can be a stressful process run smoothly for you. Thanks again.
Kind regards
Penny Graham
Touchstone ...
Mar 26,2019
Mar 26,2019
0
people found
this helpful
this helpful
Perfect communication. Fast replies. I asked a couple of questions and they all were answered and explained properly. Excellent services rendered throughout the process....
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Mar 29, 2019
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(1)
Thank you so much for taking the time to provide Touchstone with a 5 star rating and also such a wonderful review of the service that you have received recently from our Bath office. It is much appreciated.
It is always very pleasing to provide such feedback to our property teams, so thanks again.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Mar 20,2019
Mar 20,2019
1
people found
this helpful
this helpful
So good to read that other Touchstone customer's are fustrated. The service we have received is the worst we have ever experienced. Faults at property before moved in, some were major. We have been here nearly 18 months, still the Fire Alarm and Sprinkler System are ...
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Comment on agent fees
£1250 per calendar month would acceptable it the property were as advertised before we moved in also if it were to comply with local safety laws
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Yes
Mar 26, 2019
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(1)
Hi Craig
Having spoken with the team, I understand that they are in direct contact with you about the reported issues and working toward a resolution.
Kind regards
Penny Graham
Touchstone ...
Mar 19,2019
Mar 19,2019
0
people found
this helpful
this helpful
I have recently moved into a new flat, managed by Touchstone and I couldn't be happier with the whole process. Everything ran smoothly and stress-free, largely due to Harry's help, who managed the process in a professional and efficient manner....
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Mar 26, 2019
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(1)
Hi Michaela
Thank you for leaving your review, it's always great to see my colleagues recognised for their work.
I'm so pleased that your recent move ran smoothly. Since joining Touchstone, Harry has worked hard to ensure that our customers move is as stressfree as this traditionally difficult time can be.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Mar 15,2019
Mar 15,2019
2
people found
this helpful
this helpful
We rented through touchstone and ultimately because of their lack of service and poor upkeep of the property we moved out and got our own place. We didn't have heaters in the bedrooms for months and only after pestering them did we finally get them. ...
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Mar 15, 2019
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(1)
I am very sorry to see that you experienced difficulties with our service during your time with us.
From your review, I know that you have now moved out of the property and moved-on from the issue but it would be greatly appreciated if you could please email me direct: [email protected] with details of your property and the issues you encountered so that I can investigate them further with the relevant team. We are always seeking to improve our customer experience, so some fu ...
Mar 15,2019
Mar 15,2019
1
people found
this helpful
this helpful
Moved in to flat 21.1.19 and there hasn't been a week that some kind of repair needs done...
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Comment on agent fees
Money for nothing
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Mar 15, 2019
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(1)
Hi Katie
I'm very sorry to see that you have been experiencing maintenance issues with your property. Please could you contact me: [email protected] with details of any outstanding issues and I will take this up with the relevant property team.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Mar 12,2019
Mar 12,2019
0
people found
this helpful
this helpful
I was very pleased with the service I received and would defiantly recommend the agents to others in the future....
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Mar 13, 2019
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(1)
Hi Renee
Thank you for taking the time to provide a 5 Star rating. I'm delighted that you were pleased with Touchstone's service and that you would recommend us to others.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
Feb 13,2019
Feb 13,2019
0
people found
this helpful
this helpful
I got in touch with Mr Lee Joynson by default.It was because I had to do one of those calls that you start dialling on Monday but not actually let ring through until it's Friday afternoon,and you finally worked up enough courage to ...
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Mar 01, 2019
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(1)
Hi Ms Williams
Thank you for your wonderful review of our service and particularly that of my colleague, Lee Joynson.
Having worked with Lee for many years, I know him to be easy to talk to, helpful and efficient, so I'm pleased that this was your experience of Lee's service too.
Thanks again
Kind regards
Penny Graham
Touchstone ...
Feb 04,2019
Feb 04,2019
0
people found
this helpful
this helpful
The whole process of renting the house has been amazing. Kelly kept us updated all the way through, she always replied to whatever questions we had. As first time tenants we were taken care of and knew we are in good hands.
Thank you so ...
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Comment on agent fees
We paid application fees. Although we would have liked 4 weeks rent deposit instead of 6 weeks
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Yes
Feb 05, 2019
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(1)
Hi Sehrish
Thank you so much for taking the time to review Touchstone's service and particularly the service you received from my colleague, Kelly, it's much appreciated.
Moving is always a busy time, so it's good to know that Kelly helped guide you smoothly through the process.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Jan 26,2019
Jan 26,2019
0
people found
this helpful
this helpful
Amy has been fantastic with making this move as smooth as possible, she has kept us updated along the way. She has been very welcoming and friendly throughout this process. Thank you :)...
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Comment on agent fees
Reasonable
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Yes
Jan 29, 2019
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(1)
Hi Mel & Rob
Thank you for providing your review of Touchstone's service but particularly the service you have received from my colleague, Amy, since moving into your new home.
I am delighted to see that Amy made the moving process that little bit easier for you and kept you updated. I have always found Amy to be very friendly, helpful and hardworking, so it's great to see this recognised by our customers.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Jan 24,2019
Jan 24,2019
1
people found
this helpful
this helpful
absolutely awful. all installations in our building need sorting, water is dripping all around the building, fire alarm is being constantly tripped by homeless as well as water dripping on sensors. not much is being done. we are locked out of the building on regular ...
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Jan 29, 2019
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(1)
Hi Kat
I am sorry to see that you are experiencing problems with the maintenance in your building. Please could you contact me directly via [email protected] with details of your property and any outstanding issues you may have and I will escalate the matter with the property management team.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Jan 23,2019
Jan 23,2019
0
people found
this helpful
this helpful
I have to highly recommend jade as every time I have had to log a maintenace issue she responds so promptly and gets the job done as promised, good updates from her, since she took on all maintenace queries I never have to chase her ...
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Comment on agent fees
N/a
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Yes
Jan 29, 2019
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(1)
Hi Charlene
Thank you for taking the time to provide feedback about our service, especially for your comments about your property manager, Jade Grant, it's much appreciated.
Since joining Touchstone, Jade has consistently provided our customers with great service, so to see her work recognised by a customer is very pleasing. Thank you.
Kind regards
Penny Graham
Touchstone ...
Jan 20,2019
Jan 20,2019
0
people found
this helpful
this helpful
had tried a number of times to solve an issue with other operatives and failed !! Harry complements !! did solve it ,and quickly !!...
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Jan 22, 2019
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(1)
Hi James
Thank you for taking the time to provide a review of our service to date.
I am sorry that your initial attempts to resolve your issue were not successful but I'm delighted to see that Harry has now concluded the matter to your satisfaction.
Thanks again, all feedback is gratefully received.
Kind regards
Penny Graham
Touchstone ...
Jan 03,2019
Jan 03,2019
1
people found
this helpful
this helpful
I CONTACTED MR ROWLEY RE SECURITY PROBLEM AT PROPERTY. THE ISSUE WAS RESOLVED QUICKLY AND EFFICIENTLY. EXCELLENT SERVICE, MANY THANKS...
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Jan 08, 2019
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(1)
Hi John
Thank you for leaving a review following a recent issue, and particularly for highlighting the service provided by Harry Rowley, it is very much appreciated.
Kind regards
Penny
Penny Graham
Touchstone ...
Jan 03,2019
Jan 03,2019
0
people found
this helpful
this helpful
Over all it was a great experience. I'm moving to Manchester. Staff were timely responsive and very cooperative. It was a little bit confusing that I felt with another intermediate agent initially. However, I'm happy with the overall experience...
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Jan 08, 2019
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(1)
Hi Mido
Thank you for reviewing your positive experience of Touchstone's service on allAgents. It is always great to feedback these reviews to the teams and it is very much appreciated.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Dec 27,2018
Dec 27,2018
0
people found
this helpful
this helpful
I would like to pass on my sincere thanks to Kelly Egan who has always proved to be very helpful and has supported me with a number of issues whilst always reaming professional and courteous.
Kelly fulfills promises and acts on all my request in ...
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Comment on agent fees
N/A
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Yes
Jan 08, 2019
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(1)
Hi John
Thank you for taking the time to provide your glowing review of my colleague Kelly Egan. Kelly and the team work very hard to provide our customers with a positive experience of Touchstone's management, so it's always great t to see their work recognised.
Best wishes for the New Year.
Kind regards
Penny Graham
Touchstone ...
Dec 20,2018
Dec 20,2018
1
people found
this helpful
this helpful
Me and my partner were looking to get a place of our own after living with my parents. We found a flat at a reasonable price and were lucky enough to get it!
We were put in touch with Beth from Touchstone who was greatly ...
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Comment on agent fees
The agents fees for us were neither here nor there, they were not excessive, but nor were they so cheap that we were worried we were getting a "dodgy deal"
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Dec 20, 2018
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(1)
Hi Sam
Thank you for taking the time to leave a review and thanks too for your glowing commendation of my colleague, Beth, it's much appreciated.
Enjoy your first Christmas in your new home.
Kind regards
Penny Graham
Touchstone ...
Dec 18,2018
Dec 18,2018
0
people found
this helpful
this helpful
Harry was amazing, made sure i understand exactly what i needed to do and helped speed up the process to get me into the flat as quick as possible. It has been a great service overall and would definitely advise other friends to get properties ...
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Dec 20, 2018
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(1)
Hi Mimo
Thank you for taking the time to leave a review of our service and particularly for your great feedback for my colleague, Harry. It really is great to be able to feedback such positive customer comments to the team, so thank you.
Merry Christmas
Kind regards
Penny Graham
Touchstone ...
Dec 10,2018
Dec 10,2018
0
people found
this helpful
this helpful
Thank you to Shirley who helped to make my first experince of renting as straightforward as possible. In what has been a very difficult 12 months, Shirley's efficiency and professionalism have been superb but also her 'personal approach' in which my 'stupid questions' were never received ...
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Dec 20, 2018
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(1)
Hi Rebecca
Thank you for your review of Touchstone's service and particularly for your great feedback about my colleague, Shirley. I have worked with Shirley for many years and I'm delighted to see her work recognised by our customers, so thank you.
Merry Christmas.
Kind regards
Penny Graham
Touchstone ...
Dec 05,2018
Dec 05,2018
0
people found
this helpful
this helpful
Amy has been very helpful, friendly and informative. The process has ran smoothly and I'm very excited to be moving into my new home....
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Comment on agent fees
Fantastic rent cost.
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Dec 07, 2018
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(1)
Hi Amy
Thank you for taking the time to review the service that you have received from Touchstone, it's much appreciated.
I am delighted to read your comments about Amy, she is indeed very helpful and friendly, and it will be a pleasure to feedback your review to her.
Good luck in your new home!
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Dec 03,2018
Dec 03,2018
0
people found
this helpful
this helpful
Agency has been giving us misleading information since the beginning, but we only realised that once we were too involved to back out. Since there was time pressure on us to find an apartment really fast. We have been asked to pay for 6 months upfront ...
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Comment on agent fees
Average.
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Dec 05, 2018
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(3)
Hi Chris
I note that the comments you made in response to AC's review.
Please could I ask that you email me direct: [email protected] with details of your property, the office you are dealing with and any outstanding issues, so that I can investigate the matter further for you with the relevant team.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Nov 23,2018
Nov 23,2018
0
people found
this helpful
this helpful
We have had ongoing issues with tenants leaving their black bin bags on the floor and not in the bins provided. Beverley seems to have stepped in and got it sorted ! I also reported a couple of other issues that Beverley had assured me she ...
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Nov 27, 2018
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(1)
Hi Sally
Thank you for your review of Touchstone and especially for your commendation of my colleague, Beverley. I have worked with Beverley for many years and so I know that she has very high standards but it's always great when our colleagues are recognised for their work. Thank you.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Nov 20,2018
Nov 20,2018
0
people found
this helpful
this helpful
Overall it's good but it's take long time to rent a flat
Quick answer for email which is good ....
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Comment on agent fees
I think the Deposit is high
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Nov 27, 2018
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(1)
Hi A
Thank your for taking the time to leave a review for Touchstone, it's much appreciated.
I note your comments about the lengthy move-in process and I will pass this on to the operational teams. We welcome all feedback as it allows us to continually refine our service and make improvements for our customers, where possible.
Enjoy your new home.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
“The worst agency everThey are the worst agency i have ever dealt with in my life. As a tenant i had to suffer the following 1) waited for a year to ge...”
Oct 25,2018
Oct 25,2018
3
people found
this helpful
this helpful
They are the worst agency i have ever dealt with in my life. As a tenant i had to suffer the following
1) waited for a year to get the panel behind the toilet to be replaced which got damaged due to a leak. Stilll was ...
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Sep 08, 2021
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(3)
Hi
In response to Touchstone are awful, we are sorry that you feel this way and that you felt the need to add your comment to this old thread.
If there is something that we can help you with, please contact us at [email protected] with details of your property and any outstanding issues, using the ref allAgents.
We hope to hear from you so that we can work with you to conclude any outstanding matters.
Kind regards
Penny Graham
Touchstone ...
Amy
Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 05/06/2024, 2:47 PM by Penny GrahamComplaints Procedure
Please visit our website for our Complaints Procedure:
https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 1:47 PM 05/06/2024 by Penny Graham
https://www.touchstoneresi.co.uk/complaints-procedure
Best Letting Agent in Bath 
Best Letting Agent in Bath 
