95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ...
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The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
Latest Reviews
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reviewed by 'Raghav'
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reviewed by 'Jane'
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reviewed by 'Imogen Pollock'
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reviewed by 'Abigail'
Featured Review
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reviewed by 'Stuart'
29th Oct 2024
reviewed by 'Amirah'
Opening Hours
Address
The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 98% | £400 | £5,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 303 | 7 | 421 | 30 | 2 | 1 | 2 | 0 | 22 | 4 |
Areas covered
- BS1
- Redland, Henleaze, Clifton
- BS2
- BS13, BS15
- BS11
- BS3, BS4
- BS34
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Images & Videos
Apr 24,2024
Apr 24,2024
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Amy was a pleasure all around, going above and beyond to assist us in finding a rental whilst for our return to the UK. She made sure to be considerate of our time zone whilst we were out of the country and provided a video ...
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Apr 24,2024
Apr 24,2024
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Friendly people. Efficient and quick process to secure the house. Queries were answered in good time. Good communication....
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Apr 23,2024
Apr 23,2024
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I am very happy with the way the staff got back to me very quickly. Since I was far away from the property, I was provided with a virtual tour of the house via video call which was very informative and helpful. I appreciate the ...
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Apr 23,2024
Apr 23,2024
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Amazing service, all queries answers and would recommend to others as well. Very happy with the interaction....
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Apr 23,2024
Apr 23,2024
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Taylor was really helpful throughout my application and she was there for me to finish this application . Thanks Tylor...
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Apr 19,2024
Apr 19,2024
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Viewing properties were always smooth running with letting game and everything since then has been fine. Had no issues. The agent Ben Cross was lovely, friendly and very helpful....
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Apr 16,2024
Apr 16,2024
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We have had such a rough time trying to find a place that worked for me and my friend. When I went to view the property with Ben, he was so impressive and brilliant with all my questions and anxieties. He put us both at ...
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Apr 12,2024
Apr 12,2024
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Letting agent was friendly and helpful in answering our questions. Overall made it an easy experience....
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Apr 12,2024
Apr 12,2024
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From my first meeting with Ben at the flat to signing the tenancy agreement a week later the whole process has been super easy and fast - great friendly service!...
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Apr 11,2024
Apr 11,2024
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Amazing experience, quick turn around, fast responses, professional and personable.
Ben Cross is a legend....
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Apr 10,2024
Apr 10,2024
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Very reliable, fast at responding and very friendly service, Ben was particularly friendly helpful when providing a tour of the house that myself and my friends will be renting....
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Apr 09,2024
Apr 09,2024
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The experience my housemates and I have had with The Letting Game has been nothing but smooth and easy. The agent has made the process so enjoyable with responding on time and being able to answer questions in a timely manner.
Thank you!...
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Mar 15,2024
Mar 15,2024
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Couldn't recommend this letting agency enough! Ben has been nothing but helpful and so responsive too - he has made this process of relocating from Cornwall to Bristol an absolute breeze and I am very appreciative of that....
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Mar 13,2024
Mar 13,2024
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Finding a house with the Letting game and through your employee Ben was one of the easiest and fasted housing we have received! The house we are renting is amazing and thanks to Ben was the easiest process!...
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Mar 13,2024
Mar 13,2024
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Ben was brilliant, really friendly and helpful when showing us around the various different properties we viewed. We are all very happy with the property we secured and are looking forward to our final year....
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Feb 21,2024
Feb 21,2024
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Very informative letting agent; Anabelle was friendly in her emails and yet still clearly outlined all the necessary steps to complete our tenancy....
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Feb 12,2024
Feb 12,2024
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Very responsive and helpful, definitely the best Agents I have dealt with....
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Feb 06,2024
Feb 06,2024
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Ok agents, not good company. Our contacts for this new rental (Annabelle and Abbie) have been helpful and prompt when responding to us, they are both friendly and supportive. I have to say the company as a whole doesn't take much responsibility in protecting their ...
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Jan 20,2024
Jan 20,2024
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The service of Letting Game is brilliant and I am so pleased to have Tracy to provide her excellent services to us. Very professional and timely reply....
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Jan 16,2024
Jan 16,2024
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I love the service and the quick response.
I want to appreciate Annabelle for her service....
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Jan 16,2024
Jan 16,2024
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Very efficient as well as being patient and understanding. Amazing service!...
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Jan 03,2024
Jan 03,2024
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The staff were friendly and were very accommodating in helping me find my new home. They were in contact even over the holidays, I could not have asked for much more....
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Dec 22,2023
Dec 22,2023
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Multiple unauthorised entries to my property from contractors and landlord arranged by TLG without my permission. I had stated numerous times that access is only granted when they receive my written permission. They take no accountability and still don't. I had contact from them every ...
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Dec 15,2023
Dec 15,2023
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Terrible customer service. Used to be great. Now terrible. Go elsewhere as a landlord! Poor communication, have to chase for everything and I live abroad. Used for 3 years, 2.5 years were amazing. Terrible last 6 months....
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Oct 17,2023
Oct 17,2023
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I used the The Letting Game to let-out a flat in Redland, Bristol. I found them to be very thorough, professional and personable. They kept me informed throughout the process and were also careful to remind me of the rules and obligations when renting a ...
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Oct 16,2023
Oct 16,2023
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Total incompetence.
Charged unnecessary call out fee which I didn't authorise and had to pay for.I arranged for a contractor to Carry out some work prior to the tenant moving in and was informed central heating was turned up to max &run on constant ...
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Oct 02,2023
Oct 02,2023
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Was a really easy process and everyone was helpful and friendly....
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Sep 14,2023
Sep 14,2023
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The letting game was fantastic during the process of renting our new home. Great communication and dealt with smoothly and professionally!...
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Sep 11,2023
Sep 11,2023
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Once we had noted our interest in the rental property we were quickly given a viewing slot. Annabelle arrived promptly and answered every question we had about the property and details of the tenancy. Once approved, the referencing process overseen by Leena has been efficient ...
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Sep 01,2023
Sep 01,2023
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Annabelle has been brilliant. From a last minute appointment to the viewing, second viewing and additional advice she has been upfront, honest and communicative with me, which has made a stressful situation very easy to manage. The same also goes for Abbie for the quick ...
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Tobi
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Amy
Samantha
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Ben
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Jack
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Tracy
Hope
Taylor
Rich
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Alex
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Abbie
Claire
(10)
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Adriano
Emily
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Jessica
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Best Letting Agent in Bristol 
Best Letting Agent in South West 
