95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ...
show more
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
Latest Reviews
Featured Review
a
reviewed by 'Raghav'
Featured Review
a
reviewed by 'Jane'
Featured Review
a
reviewed by 'Imogen Pollock'
Featured Review
a
reviewed by 'Abigail'
Featured Review
a
reviewed by 'Stuart'
29th Oct 2024
reviewed by 'Amirah'
Opening Hours
Address
The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 98% | £400 | £5,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 303 | 7 | 421 | 30 | 2 | 1 | 2 | 0 | 22 | 4 |
Areas covered
- BS1
- Redland, Henleaze, Clifton
- BS2
- BS13, BS15
- BS11
- BS3, BS4
- BS34
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Jun 05,2024
Jun 05,2024
0
people found
this helpful
this helpful
Amy has been great, she has been perfect and very helpful in the whole process. No question is too stupid...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 05,2024
Jun 05,2024
0
people found
this helpful
this helpful
Rich was great to deal with and very helpful in letting our property...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 05,2024
Jun 05,2024
0
people found
this helpful
this helpful
Rich and Taylor were a real pleasure to deal with. They were professional and friendly and understood our requirements, finding us our new tenants very quickly and the whole process was smooth and worry-free....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 03,2024
Jun 03,2024
0
people found
this helpful
this helpful
Dealt with Rich to let my property in Bristol. Rich was very professional from the outset providing great advice and making the whole process stress free. Couldn't be happier with the service provided and thoroughly recommended....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 03,2024
Jun 03,2024
0
people found
this helpful
this helpful
Having had a mediocre experience with a different agent, I decided to move a couple of my properties to The Letting Game and wow, the difference has been immense! Rich took the lead and did whatever was required to get the flats on the market ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 03,2024
Jun 03,2024
0
people found
this helpful
this helpful
Changed to The Letting Game this year to let a student house and I’m delighted with the decision. Lower fees, great communications, helpful staff who reply promptly. House let and I’ve been kept fully informed throughout. Brilliant....
read full review
read full review
Was this helpful?
Yes
Yes
May 30,2024
May 30,2024
0
people found
this helpful
this helpful
We were shown the property by Taylor who was friendly and kind. She knew everything about the place.. very clear in her communications with us and also answered all our queries with patience!...
read full review
read full review
Was this helpful?
Yes
Yes
May 28,2024
May 28,2024
0
people found
this helpful
this helpful
Amy was a friendly and very professional lettings negociator. Quick responses by text
ensured great communication....
read full review
read full review
Was this helpful?
Yes
Yes
May 22,2024
May 22,2024
0
people found
this helpful
this helpful
Very quick and clear communication, Amy in particular was very helpful during the tenancy signing process....
read full review
read full review
Was this helpful?
Yes
Yes
May 22,2024
May 22,2024
0
people found
this helpful
this helpful
Amy was very friendly, with prompt and clear communication. She offered good advice and we're very happy with the flat....
read full review
read full review
Was this helpful?
Yes
Yes
May 21,2024
May 21,2024
0
people found
this helpful
this helpful
It was really nice to go through the process with letting games. The house was really nice and they were very respectful and responsible. Especially Amy who helped me with my application process and she was very very kind and friendly. I asked lot if ...
read full review
read full review
Was this helpful?
Yes
Yes
May 16,2024
May 16,2024
0
people found
this helpful
this helpful
Very understanding of our situation as students, especially me from a difficult financial background. Process of filling out forms is a bit long....
read full review
read full review
Was this helpful?
Yes
Yes
May 15,2024
May 15,2024
0
people found
this helpful
this helpful
Friendly, responsive agents and a straightforward process from arranging a viewing to securing the tenancy....
read full review
read full review
Was this helpful?
Yes
Yes
May 15,2024
May 15,2024
0
people found
this helpful
this helpful
The letting Game is one of the Agency that is reliable when it comes to customer service because when you call them they respond immediately without wasting time. The representative I spoke with so friendly and accommodating.
In fact I've already referred someone to letting ...
read full review
read full review
Was this helpful?
Yes
Yes
May 14,2024
May 14,2024
0
people found
this helpful
this helpful
Good communication and a smooth process especially for students :)...
read full review
read full review
Was this helpful?
Yes
Yes
May 10,2024
May 10,2024
0
people found
this helpful
this helpful
Very good experience with The Letting Game, highly recommend Taylor as she is very helpful and has been a pleasure dealing with....
read full review
read full review
Was this helpful?
Yes
Yes
May 10,2024
May 10,2024
0
people found
this helpful
this helpful
My experience with the Letting Game Agency has been refreshing. From our internal enquiry on a property to the often tedious referencing process has been smooth and easy. Our viewing of the property with Tracy was very friendly and provided us with lots of information ...
read full review
read full review
Was this helpful?
Yes
Yes
May 09,2024
May 09,2024
0
people found
this helpful
this helpful
The staff was cooperative with us and helped us complete the process smoothly....
read full review
read full review
Was this helpful?
Yes
Yes
May 09,2024
May 09,2024
0
people found
this helpful
this helpful
Tracy was very friendly and took the time to answer our questions thoroughly. We have had great customer service so far in our application process...
read full review
read full review
Was this helpful?
Yes
Yes
May 02,2024
May 02,2024
0
people found
this helpful
this helpful
Taylor has been amazingly helpful through our process,
Would definitely recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2024
Apr 30,2024
0
people found
this helpful
this helpful
Just a super quick and effective look round the property. Super straightforward and lovely. Upfront about the property and how the letting game could potentially help us during our tenancy...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2024
Apr 30,2024
0
people found
this helpful
this helpful
Very smooth process! Ben was super lovely when showing us around the property, and his communication has been amazing! I really recommend The Letting Game :)...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2024
Apr 30,2024
0
people found
this helpful
this helpful
Excellent support and service provided throught the entire tenancy process...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2024
Apr 30,2024
0
people found
this helpful
this helpful
The Letting Game truly exceeded our expectations in every aspect of our home search journey. From the moment Amy answered our initial inquiry to Abbie assisting with our referencing, their team demonstrated unparalleled dedication and professionalism. Amy went above and beyond to accommodate our busy ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29,2024
Apr 29,2024
0
people found
this helpful
this helpful
The Letting Game truly exceeded our expectations in every aspect of our home search journey. From the moment Amy answered our initial inquiry to Abbie currently assisting with our referencing, their team demonstrated unparalleled dedication and professionalism. Amy went above and beyond to accommodate our ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29,2024
Apr 29,2024
0
people found
this helpful
this helpful
An exceptional experience with The Letting Game! From our first interaction with Amy, who arranged an after-hours viewings to accommodate our busy schedules, to Abbie's current assistance with our referencing amidst our new job transitions, the team's dedication was evident. Their genuine commitment to ensuring ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25,2024
Apr 25,2024
0
people found
this helpful
this helpful
I've dealt with several estate agents who sadly treat renters as one of many as it is a saturated market. Ben and Tobi at the letting game were different. They listened to me and treated me with understanding and ensured I got a place sorted. ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25,2024
Apr 25,2024
0
people found
this helpful
this helpful
Very attentive and extremely quick to action.
We haven't had many hiccups during the process of finalising our rental agreement, but any issues that have arisen have been rectified in a timely manner. Amy has been wonderful through the whole process, making everything easy and ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25,2024
Apr 25,2024
0
people found
this helpful
this helpful
Tobi was extremely warm and helpful throughout our viewing process. She kindly accommodated a second viewing, and answered all our questions promptly and with positivity. We really appreciate the time you took to help us with finding a new home - thank you!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 24,2024
Apr 24,2024
0
people found
this helpful
this helpful
I found my experience with The Letting Game very positive on the whole. Amy Payne in particular was a friendly point of contact, and a big help throughout. I was able to get clarity on any concerns at any point; all was largely appreciated. I'd ...
read full review
read full review
Was this helpful?
Yes
Yes
Tobi
(71)
Amy
Samantha
(26)
Ben
(22)
Jack
(19)
Tracy
Hope
Taylor
Rich
(13)
Alex
(11)
Abbie
Claire
(10)
Anna
Akaysha
Adriano
Emily
Sheila
Jessica
Bradley
Jennifer
Kyle
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Best Letting Agent in Bristol 
Best Letting Agent in South West 
