Henleaze, Bristol, BS9
4.9/5, 792 reviews
95% recommended
95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ... show more The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.

We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.

Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.

We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.

We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.

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Latest Reviews

View all Reviews 792
Featured Review
a
reviewed by 'Raghav'
“Finding a house in the Bristol market was quite challenging, but the team at The Letting Game made the process ......”
Featured Review
a
reviewed by 'Jane'
“We have had great advice and support - not only are we happy with the service from Tracy and The ......”
Featured Review
a
reviewed by 'Imogen Pollock'
“Amy Payne is a thoughtful, informative and friendly letting agent.She has made my Bristol flat hunting experience much smoother ......”
Featured Review
a
reviewed by 'Abigail'
“Taylor was fantastic and so friendly when she was explaining everything to me, as a new landlord she made the ......”
Featured Review
a
reviewed by 'Stuart'
“Securing a tenancy with the Letting Game has been easy and efficient. Amy was responsible for the property viewings and ......”
29th Oct 2024
reviewed by 'Amirah'
“Very responsive letting agent, staff are very friendly. Amy went above and beyond when showing the property and answering questions....”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 95% 98% £400 £5,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
303 7 421 30 2 1 2 0 22 4
Areas covered
  • BS1
  • Redland, Henleaze, Clifton
  • BS2
  • BS13, BS15
  • BS11
  • BS3, BS4
  • BS34
  • BS5
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA RICS SAGEagent My deposits scheme
Rankings
Overall Overall
Estate agents
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Latest Properties

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The Letting Game Image 1
Clifton, BS8
Harbourside, BS1
Henleaze, BS9

“Brilliant...”

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Feb 04,2019
Minithumbup
By: 'Matt'
Feb 04,2019
0 people found
this helpful
Have just let out our first property with Ben - can't speak highly enough of how Ben helped us and provided all the information and market insight to help make the process as stress free as could be. Will definitely be in contact with Ben ...
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Good? For the quality of service received from Ben the fee was definitely worth it
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“Swift and timely response...”

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Jan 29,2019
Minithumbup
By: 'Kollareddy'
Jan 29,2019
0 people found
this helpful
Katie has been excellent help for us. Boiler was broke and next day all was repaired in a swift manner. Katie understood that we have child and especially in winter it will be very difficult without heating. Katie followed up the issue and updated me ...
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“Helpful & Friendly...”

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Jan 28,2019
Minithumbup
By: 'Emma'
Jan 28,2019
0 people found
this helpful
Ben was a great help when exploring options for letting my property in Kingswood. His advice was clear, honest and really helped me with my decision-making process. He was friendly and professional. Many thanks Ben!...
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N/A
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“Maintenance...”

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Dec 10,2018
Minithumbup
By: 'Property'
Dec 10,2018
0 people found
this helpful
Katie has effectively managed tenant requests for maintenance and has been very fair to both tenant and landlord positions. All requests and actions have been prompt and efficient....
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Comment on agent fees
Fees are a little higher than we paid previously however it still delivers good value
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“Fantastic Agent...”

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Dec 03,2018
Minithumbup
By: 'Fitzgerald'
Dec 03,2018
0 people found
this helpful
We had always great experience with Ben Giles. He is the most friendly, knowledgeable and straight talking agent we know. We hope we can work with him again in a future....
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Good
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“Perfect...”

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Nov 30,2018
Minithumbup
By: 'Isobel'
Nov 30,2018
0 people found
this helpful
Ben was more than helpful and went above and beyond to answer all my questions and more! I 100% recommend!...
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Good
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“Excellent service...”

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Nov 30,2018
Minithumbup
By: 'Han'
Nov 30,2018
0 people found
this helpful
The service Ben provided surpassed all expectations. He went above and beyond to help me get the answers I needed. I would highly recommend him to others. THANK YOU...
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“Excellent...”

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Nov 27,2018
Minithumbup
By: 'Phillip'
Nov 27,2018
0 people found
this helpful
I cannot fault Ben;s professional dn tenacious attitude whilst dealing with matters for me. He is prompt and gets the job done in a professional manner. I would highly recommend him....
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“The Stand Out Agents in Bristol...”

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Nov 19,2018
Minithumbup
By: 'Matt'
Nov 19,2018
0 people found
this helpful
Ben and The Letting Game have been a class apart from other agents I have dealt with in Bristol. Professional, attentive, knowledgeable and totally invaluable to my rental property....
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Comment on agent fees
The value The Letting adds far outweighs any cost.
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“Excellent...”

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Nov 16,2018
Minithumbup
Staff profile picture
Alex
By: 'Pram'
Nov 16,2018
0 people found
this helpful
Maya was very helpful throughout. I contacted Letting Game and other agencies back in May but because of various delays other agencies lost interest. But Maya showed immense patience and finally I signed the agreement in October. Maya guided me thru the marketing process and ...
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Comment on agent fees
Reasonable
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“Excellent service...”

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Nov 09,2018
Minithumbup
Staff profile picture
Jack
By: 'Jonathan'
Nov 09,2018
0 people found
this helpful
Nothing is too much trouble for these guys. I've used them to find me a lodger, let my home residence while away and now they are helping me with a buy to let investment. I'd highly recommend The Letting Game, especially for their customer service ...
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Comment on agent fees
Good value for money - you get what you pay for
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“Mr...”

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Nov 09,2018
Minithumbup
By: 'Simon'
Nov 09,2018
0 people found
this helpful
Professional, helpful and informed. Forward looking with a great grip on the current housing market, technical challenges and advice for landlords...
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Good
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“Friendly, helpful and efficient letting agents...”

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Nov 06,2018
Minithumbup
Staff profile picture
Jack
By: 'HMT'
Nov 06,2018
0 people found
this helpful
Jack helped me when I first let my flat a couple of years ago. The process went very smoothly and I was very pleased with the tenants who were reliable and responsible. I am now using the Letting Game again to re let the flat. ...
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Comment on agent fees
Fair
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“Excellent service...”

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Nov 06,2018
Minithumbup
By: 'Alex'
Nov 06,2018
0 people found
this helpful
I have been very impressed with the Letting Game. Ben Giles was friendly, knowledgeable and professional. He listened to my requirements regarding tenants and found young professionals who are mature and reliable. The whole process of letting my house was smooth, efficient and hassle-free. I ...
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“Very thorough, polite and respectful....”

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Nov 05,2018
Minithumbup
Staff profile picture
Jack
By: 'Mon'
Nov 05,2018
0 people found
this helpful
I have used the Letting Game for a number of years now and feel very safe in their hands to find me suitable tenants....
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Comment on agent fees
The fees are quite high for me but I haven't compared to other agents.
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By: Alex Galvin
Nov 05, 2018
View all comments (1)
I have been very impressed with the Letting Game. Ben Giles was friendly, knowledgeable and professional. He listened to my requirements regarding tenants and found young professionals who have proved to be a delight. The whole process of letting my house was smooth, efficient and hassle-free. I will certainly use Ben and the Letting Game again. I feel in safe hands. ...

“Reliable, friendly and trustworthy...”

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Nov 03,2018
Minithumbup
By: 'Trish'
Nov 03,2018
1 people found
this helpful
I have used The Letting Game for the last few years to find my student tenants. I always get a professional, friendly service and am kept well informed. Ben has been particularly helpful recently and as a result I have decided to switch to their ...
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Good
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“The Letting Game...”

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Nov 02,2018
Minithumbup
By: 'Parky'
Nov 02,2018
0 people found
this helpful
Ben and team have been fantastic. Very efficient and professional at all times. They have been a breath of fresh air relative to other agents I have used in the past...
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Comment on agent fees
Competitive
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“Excellent Service...”

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Nov 02,2018
Minithumbup
By: 'Jacqui'
Nov 02,2018
0 people found
this helpful
I can highly recommend Ben from the Lettings Game as your go to person for finding tenants. For the past 6 years, Ben has worked hard to fill my student HMO quickly and efficiently. I wouldn't use anyone else....
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Comment on agent fees
Reasonable.
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“Job Well Done On My Home Repairs...”

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Oct 31,2018
Minithumbup
By: 'Junaid'
Oct 31,2018
0 people found
this helpful
" I am Pleased with the Excellent Service Anna Sage provided for my Home Repairs. In particular I would like to commend her for her prompt responses and follow up and her zeal and efforts to get the best quotes and deals on Land Lord Services" ...
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“Bristol's Finest...”

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Oct 19,2018
Minithumbup
By: 'Jack'
Oct 19,2018
0 people found
this helpful
Ben Giles was very helpful and efficient from start to finish in the letting of my property...Highly recommended and always my first call when it comes to letting properties!......
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Good
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“Helpful!...”

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Oct 04,2018
Minithumbup
By: 'Redland'
Oct 04,2018
0 people found
this helpful
Maya is always really friendly and helpful towards helping us as landlords to find the right tenant for our houses....
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Comment on agent fees
Good rates!
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By: Hayley
Oct 12, 2018
View all comments (1)
I have only lived in a property managed by the letting game for a short time but when I contacted Katie to inform her of a boiler issue at our rented property she was extremely patient, efficient and professional. She did a great job organising for it to be fixed as soon as possible! ...

“Property Manager...”

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Sep 26,2018
Minithumbup
By: 'Patrick'
Sep 26,2018
0 people found
this helpful
An absolute delight to deal with, I can't recommend Mel enough. She was always helpful and attentive, I never felt as if my emails were going unread or my reservations weren't being understood. I look forward to hopefully using Mel's services in future....
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Comment on agent fees
Good Fees especially for the service
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By: Daniel Graham
Jan 28, 2019
View all comments (1)
It's been a pleasure to handle the repairs and maintenance of our property with Mel. She has made what could normally feel like a laborious process into something that's easy to deal with and as stress free as possible. She always turns up with a smile and great energy and is very professional. All round 5 stars! Wishing you all the best Mel. Cheers ...

“Good things come to those who wait....”

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Sep 25,2018
Minithumbup
By: 'Joey'
Sep 25,2018
0 people found
this helpful
The Letting Game team really helped myself and my partner out of a sticky situation. Moving halfway across the country, and after being let down by a previous landlord, the team made especially arrangements for us and went the extra mile. Harry and Bailey, in ...
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“Amazing service...”

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Sep 21,2018
Minithumbup
By: 'Nicola'
Sep 21,2018
0 people found
this helpful
Ben at The Letting Game has been great. The communication has been spot on, which is really important to us. We are letting out our flat for the first time and are based abroad, so dealing with Ben and the team has been really easy. ...
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Comment on agent fees
Good
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“Bonnie Bracken-Patterson...”

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Sep 10,2018
Minithumbup
By: 'Maria'
Sep 10,2018
0 people found
this helpful
A big thank you to Bonnie who helped me a lot during the last few months of my tenancy. She was truly amazing!...
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“Always improving...”

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Aug 24,2018
Minithumbup
Staff profile picture
Claire
By: 'Pip'
Aug 24,2018
0 people found
this helpful
We have been with The Letting Game for a number of years and have experienced an every improving service. They seem to be responsive to tenants which suits us well as our property condition is important. We chose the staff members above as they were ...
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Comment on agent fees
fine
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“The Letting Game: the most useless estate agents. Usually you would have to ask 3 or 4 times before something got done...”

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Aug 22,2018
Minithumbdown
By: 'An'
Aug 22,2018
0 people found
this helpful
As a former tenant, usually you would have to request 3 or 4 times before anything got done, and there were no guarantees that it would be done properly either. In the contract it says we must receive 24 hours notice before a visit from the estate agents. ...
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Comment on agent fees
Bad considering they didn’t do anything
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“New customer to The Letting Game...”

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Aug 20,2018
Minithumbup
By: 'Landlord'
Aug 20,2018
0 people found
this helpful
I am very pleased with the efficiency and effectiveness of The Letting Game. Ben is very approachable, friendly and available. The team have found me the kind of tenant I was looking for, quickly and have got on with setting everything up with the minimum ...
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Comment on agent fees
Very competitive
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“Helpful and efficient....”

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Aug 18,2018
Minithumbup
By: 'Neil'
Aug 18,2018
0 people found
this helpful
Mel's job includes relating bad news, (repairs, breakdowns etc.) which she does in a calm and constructive manner. Mel attends to whatever task is in hand without delay and can be relied upon to make the best of whatever problem she has to deal with. ...
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“Professional yet friendly...”

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Aug 16,2018
Minithumbup
By: 'Emma'
Aug 16,2018
0 people found
this helpful
Very professional and helpful Offered great advice in a friendly manner and got the job done in super quick time Easy correspondence and quick response time to emails etc Hopefully she has found us some great tenants...all ok so far!...
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Comment on agent fees
Fees are fair compared to others in the market
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents

Awards won by The Letting Game, Bristol BS9 4PN



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The Letting Game

Branch - Henleaze, Bristol, BS9

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