95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ...
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The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
Latest Reviews
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reviewed by 'Raghav'
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reviewed by 'Jane'
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reviewed by 'Imogen Pollock'
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reviewed by 'Abigail'
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reviewed by 'Stuart'
29th Oct 2024
reviewed by 'Amirah'
Opening Hours
Address
The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 98% | £400 | £5,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 303 | 7 | 421 | 30 | 2 | 1 | 2 | 0 | 22 | 4 |
Areas covered
- BS1
- Redland, Henleaze, Clifton
- BS2
- BS13, BS15
- BS11
- BS3, BS4
- BS34
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 03,2024
Aug 03,2024
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Excellent communication with Amy throughout letting process, she always kept us up to date with our offer....
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Aug 02,2024
Aug 02,2024
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We saw Amy on two occasions as we looked to rent a property. She was nice and personable at both viewings and quick and responsive through the offer acceptance process....
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Jul 29,2024
Jul 29,2024
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Taylor was a great help! Highly recommend this letting agency...
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Jul 25,2024
Jul 25,2024
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It was quick and easy. A great experience. Thank you so much!...
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Jul 25,2024
Jul 25,2024
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Good constant communication and I was given clear instructions as necessary, as a tenant....
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Jul 24,2024
Jul 24,2024
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I had the best experience with this company !! They listened to my every need and fulfilled it to the highest standards they gave me every thing I needed and more, nothing was too much trouble and the staff were amazing especially Esme she was so ...
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Jul 24,2024
Jul 24,2024
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Had a really great experience and will definitly use again!...
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Jul 24,2024
Jul 24,2024
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Akaysha communicated well with us and was always very clear. She was always quick to answer queries and would kindly forward them to the correct person or help us contact the correct people ourselves....
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Jul 24,2024
Jul 24,2024
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I had a wonderful experience with The Letting Game. They're extremely friendly, knowledgeable, communicative, and really good value for money!...
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Jul 23,2024
Jul 23,2024
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Always superbly professional and prompt. I enjoy working with them on projects. They've helped me understand the process more in depth....
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Jul 19,2024
Jul 19,2024
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Taylor was great showing us around the property. She was very informative and provided great communication throughout....
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Jul 11,2024
Jul 11,2024
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I have felt that this entire process has been as smooth and clear as possible. The communication given to us has been great and stress-free. Benjamin has been helpful and friendly....
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Jun 28,2024
Jun 28,2024
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Easy to communicate freely with, gave honest opinions which was appreciated. Had to push for a response a few times - this would be the only negative however....
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Jun 27,2024
Jun 27,2024
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Extremely helpful, accommodating and responsive. Handled the process extremely well and took the time to speak with us and answer any questions we may have....
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Jun 26,2024
Jun 26,2024
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Rich was really helpful with letting my property and responded promptly to all enquiries. I'll continue to use The Letting Game for future lets....
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Jun 24,2024
Jun 24,2024
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I wanted to take a moment to express my heartfelt appreciation for your exceptional service as our letting agent. Your responsiveness and professionalism have truly made a difference during this process.
From the very beginning, your prompt communication and attention to detail have made securing ...
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Jun 24,2024
Jun 24,2024
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Taylor was great, she showed us around a lovely property which we can’t wait to move into! She was able to answer all our questions.
T- terrific
A- amazing
Y- yes I would use the letting game again
L- Lovely
O- oh wow
R- ...
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Jun 24,2024
Jun 24,2024
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Was shown around a property in Bristol by Taylor who was super informative and friendly. Everyone I spoke to from The Letting Game was helpful and lovely throughout the entire process of booking viewings through to getting accepted by the landlord - exceptional service. The ...
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Jun 19,2024
Jun 19,2024
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Everything has proceeded super smooth, Amy has been the best help...
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Jun 19,2024
Jun 19,2024
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They were very efficient and had great communication. They were detailed and had lots of information about the property. The agent Taylor was very nice and she helped us witj the process....
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Jun 13,2024
Jun 13,2024
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Amy has been excellent and so friendly. Very responsive to emails and made the contract signing easy and clear....
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Jun 13,2024
Jun 13,2024
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Ben was really friendly when showing us around the property, he provided all the information we needed with moving forward and was super helpful with the process which made everything a lot easier and more comfortable for us ! Thank you :)...
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Jun 12,2024
Jun 12,2024
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Very friendly and helpful, gave great advice when applying for the property and has been very accommodating to answering questions throughout the process...
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Jun 12,2024
Jun 12,2024
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During the process of securing down on our new future property has been stress free and smooth sailing. I definitely recommend going through the letting game if house hunting! Super friendly team that are really on board with supporting you with any queries/support that ...
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Jun 12,2024
Jun 12,2024
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Great, efficient service. Found me super tenants & answered all the questions I had regarding compliance & certification. Would recommend & will use them again for their Tenant Finder service....
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Jun 12,2024
Jun 12,2024
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The Letting Game have been incredibly easygoing and kind this entire experience! We are greatly pleased so far and are looking forward to having them as our letting agency....
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Jun 10,2024
Jun 10,2024
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The viewing went very well and Amy was a delight showing us the features of the house, answering any questions and helping with the whole process along with Akaysha who guided us through all the steps needed to get the paperwork moving keeping a good ...
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Jun 07,2024
Jun 07,2024
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Ben and Akaysha dealt with us starting a tenancy at one of the Letting Game's properties. They were very helpful and quick with all of our correspondence and we hope to have an enjoyable tenancy with them as our point of contact....
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Jun 06,2024
Jun 06,2024
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I dealt with Taylor at the Letting Game. She was extremely efficient In her responses to queries, and extremely helpful throughout. I would certainly recommend this letting agency and have used them before for a tenant find and will do so in future....
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Jun 05,2024
Jun 05,2024
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We were shown the property by Amy Payne. Amy was wonderful, answered all of our questions satisfactorily and, above all, let us take the extra time inside the property we needed to thoroughly assess the property as a potential home for us and to take ...
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Amy
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Ben
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Jack
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Tracy
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Taylor
Rich
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Best Letting Agent in Bristol 
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