95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ...
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The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
Latest Reviews
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reviewed by 'Raghav'
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reviewed by 'Jane'
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reviewed by 'Imogen Pollock'
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reviewed by 'Abigail'
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reviewed by 'Stuart'
29th Oct 2024
reviewed by 'Amirah'
Opening Hours
Address
The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 98% | £400 | £5,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 303 | 7 | 421 | 30 | 2 | 1 | 2 | 0 | 22 | 4 |
Areas covered
- BS1
- Redland, Henleaze, Clifton
- BS2
- BS13, BS15
- BS11
- BS3, BS4
- BS34
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Oct 02,2019
Oct 02,2019
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Very helpful and friendly staff that made the letting process easy and clear. I would highly recommend The Letting Game....
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Sep 27,2019
Sep 27,2019
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Professional experience end-to-end
Great communication, very responsive and can-do attitude. Friendly staff, excellent process (everything is electronic). Second time I've used Letting Game, always runs smoothly....
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Sep 22,2019
Sep 22,2019
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Amazing team and incredibly helpful staff, friendly and fast, we got a place quicker than expected! I would recommend the letting game to anyone I know....
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Sep 18,2019
Sep 18,2019
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Worst service and communication ever! I am having to chase continually for my emails to get my deposit back, but the property manager is never in the office and rarely replies to my emails. They have breached the desposit return terms per agreement, and still ...
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Aug 30,2019
Aug 30,2019
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Thank you to Millie and the team at The Letting Game for all your efforts.
Great communication, support and a well timed outcome as you promised.
Your 5 stars are well earned thank you again....
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Aug 30,2019
Aug 30,2019
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Had a really nasty issue with the house alarm, Natasha was very helpful and most importantly quick to do so....
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Aug 30,2019
Aug 30,2019
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Great service, made my transition from to home to home very easy. Kind, considerate staff that communicated very well. Couldn't recommend more!...
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Aug 29,2019
Aug 29,2019
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When I started looking for houses it was very stressful. Lots of agents wouldn't pick up their phone or would be very unhelpful with regards to providing information about the houses I viewed. But the process with the Letting Game agency was easy, quick and ...
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Aug 29,2019
Aug 29,2019
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Within a week of first contacting the Letting Game, the flat had been visited by Maya, listed and rented. What more could a landlord wish for!...
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Aug 29,2019
Aug 29,2019
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My experience of the letting game has been excellent from the start. Maya and her team are prompt, keep me well informed and had 6 viewings lined up within 24 hrs of going live with my advert. Not only did I get 3 applications off the back of ...
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Aug 29,2019
Aug 29,2019
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Matt (and the rest of the team when I called in) were very helpful, answering any questions that I had promptly and accurately. The service was overall very good, everyone I spoke with was very friendly and Matt was fantastic when he showed me around ...
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Aug 28,2019
Aug 28,2019
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Friendly staff and everything went smoothly. My experience of finding and moving into a new flat with The Letting Game was positive....
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Aug 27,2019
Aug 27,2019
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Really helpful team, always willing to go above and beyond. Really recommend these guys if you're looking to move in Bristol!...
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Aug 23,2019
Aug 23,2019
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Incredibly friendly and helpful agency.
So far my experience with the Letting Game has been brilliant. I have emails and calls returned incredibly promptly, everyone I have dealt with have been friendly and professional. I have to say that the customer service is better than ...
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Aug 23,2019
Aug 23,2019
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Excellent service from Maya and the team in finding suitable tenants and letting out a couple of properties (1-off student let and 1-off professional let).
Process was very well structured and straight forward from initial engagement to having the tenants move in. Kept up to ...
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Aug 23,2019
Aug 23,2019
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The letting game have been very easy to use and quick to get back to us on our queries. Ben has been really helpful throughout the process!...
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Aug 22,2019
Aug 22,2019
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The Letting Game was by far the most personable and friendly agency we came across while searching for a flat in Bristol. We really felt Maya was trying her utmost to help us find a place to make a home, which was really lovely as ...
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Aug 22,2019
Aug 22,2019
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We received excellent service from start to finish when moving into our new rental home. A huge thank you for finding us our perfect house Maya....
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Aug 21,2019
Aug 21,2019
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Our letting agent Maya was really helpful, friendly and quick at responding with any questions we had! Made the whole experience easy and smooth, Am really please with the property we've moved in to! Would definitely recommend using the letting game again.
Thank you Maya ...
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Aug 21,2019
Aug 21,2019
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The service has been efficient, collaborative and friendly. I was really impressed by Maya's pitch at her valuation and was pleased that out flat let for the upper price mark - and within a day of the ad going online. I thought the photos Maya ...
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Aug 21,2019
Aug 21,2019
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Very pleased with the letting Game in general and particularly all the members of Staff that we came into contact with...
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Aug 20,2019
Aug 20,2019
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Huge thanks to Ben, Alex and all the team for their expert advice and support helping us draft a new tenancy agreement for one of our properties. They made it a very quick and easy process and responded to our questions the same day which ...
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Aug 09,2019
Aug 09,2019
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The Letting Game has been super efficient and helpful and made the whole process of renting out my Mum's house, very simple....
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Jul 18,2019
Jul 18,2019
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I've been using the services of the Letting Game for over 18 months and all their staff have been very helpful and practical when dealing with tenant issues. I would recommend them to any landlord in need of an honest agent....
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Comment on agent fees
As I live in London their fees are worth every penny!
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Jul 05,2019
Jul 05,2019
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Fantastic service. Ben was extremely helpful with all aspects of the lettings service. Will definitely be using them again. I can not recommend highly enough. 5 stars....
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Jun 28,2019
Jun 28,2019
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Ben was very professional throughout and provided excellent customer service. Thank you Ben. He was contactable at all times, very positive and helpful...
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Attachments
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Jun 24,2019
Jun 24,2019
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Contacted the Letting game on the Friday regarding a house and was able to view the next day. The agent showing us around was really helpful, and answered all of our questions. We were contacted first thing on Monday, put the offer in and within ...
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Jun 19,2019
Jun 19,2019
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Great service from the Letting Game from beginning to end. Maya was always quick to respond to my emails and calls and helpful with all my requests . The company is staffed by a bunch of dynamic and friendly people who managed letting out my house ...
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Good
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“Very professional. Great with the relevant knowledge. Friendly and helpful. I would highly recommend...”
Jun 17,2019
Jun 17,2019
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Very professional. Great with the relevant knowledge. Friendly and helpful. I would highly recommend. All the staff I dealt with at the letting game were fantastic....
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Comment on agent fees
Brilliant. Very good.
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Jun 14,2019
Jun 14,2019
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She was very friendly and understanding. Easy person to talk to. I had a inspection and she offered me the right advice that I needed....
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Good agent
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Best Letting Agent in Bristol 
Best Letting Agent in South West 
