95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ...
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The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
Latest Reviews
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reviewed by 'Raghav'
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reviewed by 'Jane'
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reviewed by 'Imogen Pollock'
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reviewed by 'Abigail'
Featured Review
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reviewed by 'Stuart'
29th Oct 2024
reviewed by 'Amirah'
Opening Hours
Address
The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 98% | £400 | £5,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 303 | 7 | 421 | 30 | 2 | 1 | 2 | 0 | 22 | 4 |
Areas covered
- BS1
- Redland, Henleaze, Clifton
- BS2
- BS13, BS15
- BS11
- BS3, BS4
- BS34
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Aug 19,2020
Aug 19,2020
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Excellent experience, professional throughout. Very impressed with the service we recieved and We would definitely recommend the letting Game to others....
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Aug 18,2020
Aug 18,2020
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Beth was extremely helpful and professional over the phone. No matter what question I had, she would always be able to answer with great advice....
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Aug 17,2020
Aug 17,2020
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from the first minutes of our meeting, we felt Ben's attentive attitude.
In all situations, when finding a tenant, we received quick and clear answers...
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Aug 17,2020
Aug 17,2020
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Excellent service, extremely helpful, reliable will go that extra mile for you. I have and will carry on recommending The Letting Game as they've have always outshined previous companies I've used in the past....
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Aug 17,2020
Aug 17,2020
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Efficient, thorough and knowledgable.
A fantastic team who should be proud of the service they provide.
We would not hesitate to return to The Letting Game with future commissions, well done to Maya and the team....
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Aug 12,2020
Aug 12,2020
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A fantastic experience letting out our student house. Great advice from Ben and a smooth process from start to finish....
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Aug 11,2020
Aug 11,2020
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I couldn’t be happier than the service I have received from The Letting Game. From the very beginning they were head and shoulders above the competition - nothing was too much trouble. They gave me fantastic advice as a landlord and we’re able ...
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Aug 11,2020
Aug 11,2020
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Exceptional and smooth service through out, extremely pleased with my new tenants. I will recommend and definatly be a returning customer....
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Aug 07,2020
Aug 07,2020
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Fantastic service all round! Maya let my property within a matter of days of marketing it, I had three prospective tenants to chose from. My tenants are very happy in the property and we’re also pleased with the communication and service provided by Maya’...
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Aug 07,2020
Aug 07,2020
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The letting game are a great letting agency, they are honest, responsive accommodating and trustworthy. Abigail was our property manager and as tenants we couldn't have asked for more. Abigail was always happy to take our queries and work towards a mutually beneficial solution for ...
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Aug 06,2020
Aug 06,2020
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Thank you the letting game for your professional service, quick and effective communication. You were transparent with me every step of the way. I would highly recommend this team....
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Aug 06,2020
Aug 06,2020
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Very genuine and professional team. Very helpful, considerate and keep me up to date and returned all correspondence within good time....
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Aug 06,2020
Aug 06,2020
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Excellent service throughout, I’m very pleased with the tenants. Maya has a very friendly, helpful and professional manner and has been exceptional in helping me find the right tenants....
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Aug 05,2020
Aug 05,2020
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Really pleased with the service I have received. I let my Bishopston house out recently through The Letting Game and they achieved an additional £100 rent per month. It's now being managed and they have done a great job so far - their processes seem watertight....
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Aug 05,2020
Aug 05,2020
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Beth was great in answering all my questions (there were many!) and always came back to me in a quickly! She was great throughout the process!...
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Aug 05,2020
Aug 05,2020
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Beth was extremely helpful and fantastic to work with. A credit to your company and will recommend the letting game to friends and family...
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Aug 05,2020
Aug 05,2020
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Elizabeth was great in helping us secure a rental property as new time renters in Bristol. Very helpful and professional...
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Aug 05,2020
Aug 05,2020
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Easy from start to finish!
Really happy with the service, would definitely use them again. Thanks to Maya and the team!...
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Aug 04,2020
Aug 04,2020
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Just had a really good experience with the letting game when letting my property. Very friendly and reliable team. No fuss and was let very quickly. Dealt with Beth and she was super polite and professional. Will defo continue using. Thank you!...
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Aug 04,2020
Aug 04,2020
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I have dealt with Beth on a couple occasions, i have found her very helpful and she always comes back to us and ensures our needs have been met. Very impressed....
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Jun 03,2020
Jun 03,2020
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Thank you to Tia and Beth! Really impressed by the service that was provided and also the speed of everything! This was my first time renting alone and couldn't have gone any better! I was always updated of the progress of the flat I am ...
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Mar 13,2020
Mar 13,2020
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Tia and Beth Assisted very well to have an Hassle free LET agreement.
Though I was very new to UK, considering all the factors that are required to move in to a rented house, both helped me and made my move easier with in short ...
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Mar 04,2020
Mar 04,2020
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Maya and her colleagues at The Letting Game are brilliant helpers. After we had some troublesome letting, they took over efficiently and very quickly found a good tenant for us. I got to know Maya, in fact a couple of years ago when we were ...
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Mar 03,2020
Mar 03,2020
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2nd time using the letting game - first time was unfortunate for us all as the owner of the property was very problematic which left us in a compromising situation. Even more so as the rent was £1600 a month.
A year passed from departing the ...
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Mar 03,2020
Mar 03,2020
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I rented my flat through The Letting Game, and they made it a very smooth process for me. They worked around my schedule, and promptly answered any queries I had. Overall, it was a very pleasant experience....
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Feb 28,2020
Feb 28,2020
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Ben was brilliant, he did everything he said he would. After a poor experience with our previous letting agents Ben was a breath of fresh air. Everything Ben said he would do he did and we are extremely impressed....
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Jan 17,2020
Jan 17,2020
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The Letting Game have been managing our student house for 18 months. Ben and his team go out of their way to help with marketing advice and day to day management. Before we bought the property, Ben shared his expertise and gave us confidence to proceed ...
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Jan 15,2020
Jan 15,2020
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As a landlord that has used two other letting agencies in the past, I can say that The Letting Game were by far the most responsive and attentive.
Additionally, Ben was very quick to prepare and finalise the marketing of the property, while Tia dealt ...
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Jan 06,2020
Jan 06,2020
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Georgia
Thank you very much for the superb service you gave us when you helped us find our flat
Another company in Bristol with the initial S H could do with your professionalism !...
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Dec 15,2019
Dec 15,2019
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I have found this to be a great company offering a first class service in an otherwise variable field. Ben is very helpful indeed....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Best Letting Agent in Bristol 
Best Letting Agent in South West 
