95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ...
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The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
Latest Reviews
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reviewed by 'Imogen Pollock'
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reviewed by 'Abigail'
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reviewed by 'Stuart'
29th Oct 2024
reviewed by 'Amirah'
Opening Hours
Address
The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 98% | £400 | £5,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 303 | 7 | 421 | 30 | 2 | 1 | 2 | 0 | 22 | 4 |
Areas covered
- BS1
- Redland, Henleaze, Clifton
- BS2
- BS13, BS15
- BS11
- BS3, BS4
- BS34
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 07,2021
Mar 07,2021
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Matt Mealing is the loveliest estate agent I've ever dealt with! He is so friendly and helpful and has made the process of renting a student property really smooth. I feel at ease knowing he is overseeing the process! Super impressed....
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Mar 03,2021
Mar 03,2021
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Has been the smoothest letting experience ever!!! They are quick to answer your emails and phone calls. Tia has been great at communicating between me and the landlord. No issues whatsoever would highly recommend!!...
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Feb 28,2021
Feb 28,2021
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Very Professional service, from day one to completing our move. Made very easy with friendly helpful staff, Who couldn't help anymore than they did, very happy....
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Feb 28,2021
Feb 28,2021
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We are very impressed with the service of The Letting Game so far. The Henleaze Team have made light work of reletting out property and we look forward to using them again in the future....
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Feb 27,2021
Feb 27,2021
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Tia was great to work with, so helpful, friendly and did everything we asked for quickly and efficiently. She was fantastic at communicating between ourselves and the landlord as we were unable to view our future rental home in person. It was so refreshing having ...
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Jan 29,2021
Jan 29,2021
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We are delighted with the service at the letting game so far. Elizabeth has been amazing with communication throughout our viewing and application process. Would highly recommend them to other tenants looking for a new home.
Thanks all!...
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Jan 28,2021
Jan 28,2021
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I was looking for an agency to let out my property. I had quotes from several and chose the letting agency for overall value and quality of service. Rachael was impeccably professional and knowledgeable and made the whole process easy and stress free for me. ...
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Jan 21,2021
Jan 21,2021
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Rachael was welcoming and personable, she made the entire process feel easy and stress free. She provided us with in-depth knowledge of the area and the property, we thoroughly enjoyed both viewings we did with her. Cannot recommend highly enough, real credit to her company....
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Jan 20,2021
Jan 20,2021
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First time when I'm renting a house, they helped me a lot with the paperwork's, excellent service, Beth and Rachael two amazing persons....
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Jan 15,2021
Jan 15,2021
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Very helpful, very friendly and nice, quick and polite attitude which helped us get the flat right away within few hours. Proffesional and comitted atitude. Very happy :) thank you...
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Jan 15,2021
Jan 15,2021
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Our experience with Matt from The Letting Game was really great. He was very kind and professional and he was in touch with us from the first moment and he helped us with everything around the flat. Very polite and fast communication, everything was smooth ...
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Jan 12,2021
Jan 12,2021
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Being an overseas landlord, I was extremely pleased to have engaged The Letting Game. Maya and Tia are knowledgeable and professional. Everything went on extremely smoothly from the moment I signed the contract to the day my property was let out.
Thank you all at ...
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Jan 08,2021
Jan 08,2021
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Tia was friendly and really helpful. Both Beth and Tia provided good, responsive communication throughout. Would recommend them both and The Letting Game....
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Jan 08,2021
Jan 08,2021
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Very quick and efficient service - we were able to view the same day and the next steps were processed immediately. Tia was very friendly and helpful both in showing us around and in the follow up steps. Thank you!...
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Jan 08,2021
Jan 08,2021
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Great work from Rachel Cox and the Letting game helping us find our news house over the Christmas period.
Would highly recommend!...
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Jan 08,2021
Jan 08,2021
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Even through these difficult times the letting game has continued to be helpful throughout. There has been good communication from each person I have dealt with. They are professional in what they do and very supportive. I would recommend them totally....
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Jan 08,2021
Jan 08,2021
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I have a good experience with my rental property search, and appreciate LettingGame Henleaze House branch team on the process of finding a right property. the response on queries was quick and always reachable. Thanks...
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Dec 30,2020
Dec 30,2020
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Maya and the team at the letting game in Henleaze, have been very thorough in their checks in gaining us the highest quality tenants. They have always kept us well informed and in the loop. Will be using the letting game for all future lets!...
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Dec 24,2020
Dec 24,2020
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I've been extremely impressed with The Letting Game, right from the start of my interactions with them to dealing with my first maintenance issue in our new house.
I was unable to view the house before I moved in, so was completely reliant on their ...
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Dec 03,2020
Dec 03,2020
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The letting game run a very slick professional operation. They are incredibly on top of things with easy communication channels and are able to execute things in a timely manner. They also offer advice to enable decision making....
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Nov 26,2020
Nov 26,2020
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Let me start by saying 1* is 1 too many.
This is the most horrendous service I have ever received from an estate agents. Maintenance issues (at least 8) were left for over a year - including missing keys to the house which they tried to force me ...
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Nov 19,2020
Nov 19,2020
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*not to be trusted very unprofessional over a bit of maintenance terrible communication leaking roof not been resolved for 3 or 4 years and damp on front room wall is dangerous for my lungs and they are refusing to let me talk to my own landlord...
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Oct 29,2020
Oct 29,2020
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Had recently dealt with Maya Joshi, she was very prompt and knowledgeable in the advice she gave me to renting my property....
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Oct 07,2020
Oct 07,2020
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During my tenancy with the Letting Game I found the communication poor. They often did not action or took time to action our requests for things to be fixed, such as the oven and leaking shower. A bed was not provided at the start of ...
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Aug 24,2020
Aug 24,2020
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Maya, Georgia and all the staff were very professional, personable and effective at letting my property very quickly. Can't fault the service....
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Aug 20,2020
Aug 20,2020
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The non-salesy approach was refreshing from the get go and once I had decided to go ahead with The Letting Game, the process of letting my second home was smooth and hassle free....
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Aug 19,2020
Aug 19,2020
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EXCELLENT SERVICE - From day one, this was first class customer service and they dealt with my tenancy so well. I would highly recommend renting from this agency again....
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Aug 19,2020
Aug 19,2020
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Mel is always happy to help and will go above and beyond to provide the very best service. An agent who's friendly, approachable and truly different from the rest....
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Aug 19,2020
Aug 19,2020
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Very happy with the service provided by Ben and Maya whilst letting my property through The Letting Game. They made it a very easy and stress-free process!...
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Aug 19,2020
Aug 19,2020
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Beth Haines was Great, she provided really good customer service. A great telephone manner over the phone. I am pleased with the service of this company. Thank you....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Best Letting Agent in Bristol 
Best Letting Agent in South West 
