95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ...
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The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
Latest Reviews
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reviewed by 'Raghav'
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reviewed by 'Jane'
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reviewed by 'Imogen Pollock'
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reviewed by 'Abigail'
Featured Review
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reviewed by 'Stuart'
29th Oct 2024
reviewed by 'Amirah'
Opening Hours
Address
The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 98% | £400 | £5,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 303 | 7 | 421 | 30 | 2 | 1 | 2 | 0 | 22 | 4 |
Areas covered
- BS1
- Redland, Henleaze, Clifton
- BS2
- BS13, BS15
- BS11
- BS3, BS4
- BS34
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Feb 01,2022
Feb 01,2022
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Tracy was absolutely fantastic in helping us find the right property. Although the first one sadly fell through, the second home was perfect, spacious, in good knick and within budget. Tracy communicated really well in showing us the properties, knowledge of the area, and it ...
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Feb 01,2022
Feb 01,2022
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Tracy and the Letting Game team were super helpful and really on the ball. I never had any problems getting through to Tracy on the phone or by email, and all my questions were answered quickly. It's the first time I've rented in about 7 years, ...
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Jan 26,2022
Jan 26,2022
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Awesome agents, they get their work done to the best of their ability! Rebeka is the best of the firm!...
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Jan 26,2022
Jan 26,2022
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The letting game were really helpful, especially Rebeka G in helping me to secure my flat when I started renting....
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Jan 21,2022
Jan 21,2022
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Friendly, efficient, professional, effective and great value for money. Couldn't ask for a better service. Even during Covid the highest standards have been maintained. I would recommend this company to any landlord....
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Jan 11,2022
Jan 11,2022
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Excellent service when letting my house out in Horfield. It was our family home so it presented really well, so we were very pleased when TLG professionally edited the pictures, they looked great. They then got multiple offers and we achieved £100 over the asking rent. ...
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Nov 25,2021
Nov 25,2021
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The Letting Game has been an extremely easy and responsive letting agency. I've experienced no issues thus far, and they've been great at communicating at each step of the move....
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Nov 17,2021
Nov 17,2021
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The Letting Game; Company number 07533620
Summary of issues that happened.
- My Mum is elderly, retired in a foreign country, inexperienced in property letting and may have been taken advantage of.
- They allowed contractors in that actively damaged the property and overpriced for the ...
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Nov 12,2021
Nov 12,2021
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Having been on sooo many viewings and submitting lots of applications I was starting to lose hope but Tia @TheLettingGame proactively contacted me about an available property, got me in for a viewing quickly and gave me some great advice to help me secure the ...
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Oct 11,2021
Oct 11,2021
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Thank you very much for your quick and efficient service and help with finding a suitable property in Bristol. The letting game team have been so friendly and helpful . Special thanks to Tia who showed us the properties and communicated our considerations and requests with ...
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Oct 11,2021
Oct 11,2021
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Thank you so much for your great service provided in finding a suitable property in Bristol at this difficult time. I have been extremely impressed with the level of service provided by Tia in showing us the properties and Rebecca in doing admin work related ...
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Oct 07,2021
Oct 07,2021
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Impressed by the service that was provided. Tia who performed the viewing was lovely, smiley and very helpful! Thank you so much!! Definitely recommended!...
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Sep 30,2021
Sep 30,2021
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We have been consistently impressed with the service we’ve received from Tia and Maya at the letting game. All the team have been fantastic and they rented our property within days. They have kept us informed about every step and we couldn’t be ...
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Sep 25,2021
Sep 25,2021
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Great customer service that allowed a smooth move in to the property. Emails were answered quickly and responded to effectively....
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Sep 24,2021
Sep 24,2021
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Thanks so much to the team at the letting game for helping me get my first place in the UK!...
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Sep 23,2021
Sep 23,2021
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We've been really pleased with the letting game so far. Howard was our initial contact with the company and we came away from the valuation feeling reassured that the Letting Game was by far the best company to manage our property. All the other members ...
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Sep 23,2021
Sep 23,2021
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Howard has guided me through the process at every step of the way and has been kind, friendly and sympathetic to my personal situation. Not only that but he has exuded a professionalism that greatly exceeds that of other management companies I have used in ...
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Sep 20,2021
Sep 20,2021
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Rachael from the Letting Game was a great help, she gave us lots useful advise to get the flat ready for viewings and then manage to find great tenants immediately. She was always quick to respond and very professional....
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Sep 16,2021
Sep 16,2021
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Thanks to Tia for helping me rent out my first apartment in the UK. Really impressed by the service that was provided as I was always updated of the progress of the flat I am due to rent and am really happy with the support ...
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Sep 15,2021
Sep 15,2021
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Excellent service - process explained very clearly, team very efficient and kept me in the loop throughout. Will definitely use again....
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Sep 14,2021
Sep 14,2021
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Great experience with the letting game. Organising the viewing was straightforward & Tia who was showing around was lovely! We received prompt responses from any queries we put forward. Thank you, would def recommend!...
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Aug 30,2021
Aug 30,2021
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Elizabeth was absolutely amazing from start to finish, very professional and friendly and made the whole experience a pleasure, would highly recommended using this company!...
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Aug 30,2021
Aug 30,2021
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The Letting game were helpful and prompt to reply to our emails. Always accommodating and a lovely Letting agent to have worked with....
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Aug 30,2021
Aug 30,2021
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I contacted The Letting Game, to switch Agents & was put in touch with Maya. She was thorough, informative & competitive & processed the transfer in record time with minimal input from myself. I have since been dealing with David who is very responsive and attends to my ...
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Aug 30,2021
Aug 30,2021
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Elizabeth was great on the viewing and was very knowledgeable about the property. She was punctual and patient with me as I was late....
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Aug 30,2021
Aug 30,2021
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Elizabeth was really responsive in the time that I worked with her and always clear in her communication via email and phone....
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Aug 29,2021
Aug 29,2021
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I’ve always found renting in Bristol really stressful as it’s so competitive but The Letting Game helped me find the perfect property! Elizabeth did the viewing with us and was very friendly and answered all of our questions. Would definitely rent through The ...
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Aug 28,2021
Aug 28,2021
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Maya and her team was fantastic, they helped my let my 5 bed HMO within a few days of the property being on the market. I was impressed with their local knowledge and tips on refurbishing the property. The team is very responsive and attends to ...
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Aug 28,2021
Aug 28,2021
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I experienced excellent customer service when I was in contact with George Briggs. He did a fantastic job all round and was faultless....
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Aug 27,2021
Aug 27,2021
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We are new to the process of letting a property and to be honest we were uncertain if it was something we trusted an agent to do. Fortunately we found The Letting Game and especially the services of Maya . They have been incredibly helpful and ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Best Letting Agent in Bristol 
Best Letting Agent in South West 
