“The worst experience I have ever had with any......”
1 Star Review
Jul 21,2023
By:
'c'
Jul 21,2023
Services: Lettings (as a Tenant)
Rent PCM: £715
Would you recommend?: No
Postcode: RH16
Lettings (as a Tenant)
Rent PCM: £715
Postcode: RH16
1
people found
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The worst experience I have ever had with any organisation, extremely rude staff who are abusive to tenants when they have issues. They do not carry out proper repairs leaving people without heat or hot water in the middle of winter I experienced this two ...
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“I moved over to Stuart and Partners based on ......”
5 Star Review
Mar 18,2021
By:
'Sarah Howarth'
Mar 18,2021
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: RH19
Lettings (as a Landlord)
Postcode: RH19
0
people found
this helpful
I moved over to Stuart and Partners based on local recommendation from a colleague in the industry and have been very pleased with the level of service, particularly in light of the current challenging work environment....
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“Greedy and unrealistic at the end ...stay away !...”
1 Star Review
Dec 20,2018
By:
'Tomas'
Dec 20,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RH16
Lettings (as a Tenant)
Postcode: RH16
6
people found
this helpful
After 5 years of renting with them, and always paying on time and never causing any damage to the property , I am faced with completely different agency when I want my deposit back. After Paying for 16 hours of cleaning, getting window cleaners to clean inside and ...
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6
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“Rental Wickham Hill and others...”
5 Star Review
Nov 27,2018
By:
'JUstin'
Nov 27,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BN7
Lettings (as a Landlord)
Postcode: BN7
0
people found
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I have used the services of Stuart and Partners for 2 properties for over 18 years. At all times their levels of service and help has always been first class.
My dealings with Emma have been professional and always mutually balanced on issues regarding tenancy issues.
If ...
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Comment on agent fees
Market rates
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5 Star Review
Jun 22,2018
By:
'Marcin'
Jun 22,2018
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: Yes
Postcode: RH17
Lettings (as a Tenant)
Rent PCM: £850
Postcode: RH17
1
people found
this helpful
We have just move our after 1.5 years of living in Sussex and renting from Stuart & Partners. We had a very good experience before and during our tenancy. The agents responded quickly to any issues we raised. We haven't had any bigger issues with getting our ...
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Comment on agent fees
Good
1
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“Terrible experience left with no heating for over 11 days in ......”
1 Star Review
Jul 25,2017
By:
'Ted'
Jul 25,2017
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: No
Postcode: RH17
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: RH17
5
people found
this helpful
Terrible experience left with no heating for over 11 days in total young kids in the house electric kept blowing live wires hanging out of the wall and the boiler was condemned In 12 years of renting I've never experienced nothing as bad as this terrible and ...
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5
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“Horrible ! The heater in one of the rooms wasnt working ......”
1 Star Review
Mar 03,2016
By:
'ladybag'
Mar 03,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RH16
Lettings (as a Tenant)
Postcode: RH16
3
people found
this helpful
Horrible ! The heater in one of the rooms wasnt working since I moved in and when i asked for it to be fixed - it was winter - it took them till now to finally bring the extra heater. They did not fix other one. ...
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Comment on agent fees
BAD
3
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“From the moment we saw the inventory when moving in ......”
1 Star Review
Sep 17,2014
By:
'Mike'
Sep 17,2014
Services: Lettings (as a Tenant)
Rent PCM: £900
Would you recommend?: No
Postcode: RH16
Lettings (as a Tenant)
Rent PCM: £900
Postcode: RH16
4
people found
this helpful
From the moment we saw the inventory when moving in seeing photos such as pencil marks, we knew we'd have a challenge getting our full deposit back! We were at the property in question for 18 months and for over a year of that the extractor ...
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What agent could do to change your mind?
More effort made. Telling us to give them a receipt of the cleaning which apparently would have made a difference but they never did. Even though we had a professional cleaner do it, charging us over the odds to clean a hob/oven and to clean some dust (apparently).
Attached Filesnbsp;
Comment on agent fees
Admin fee overpriced and should never cost that much!
4
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“The agent demanded a £150 admin fee to contact my bank ......”
1 Star Review
May 15,2013
By:
'David'
May 15,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW4
Lettings (as a Tenant)
Postcode: SW4
5
people found
this helpful
The agent demanded a £150 admin fee to contact my bank and employer. When i questioned this fee (the bank charge £8.50) I received no response. When I chased the mails were simply forwarded to the landlord. The agent then did nothing to ensure my application went ...
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5
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“All very lovely and pleasant through obtaining our property and ......”
1 Star Review
Jan 12,2013
By:
'Lexicon'
Jan 12,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: -
Lettings (as a Tenant)
Postcode: -
5
people found
this helpful
All very lovely and pleasant through obtaining our property and all the while we were paying them money- when we terminated our tenancy. got nasty about the deposit. Basically they use JK inventories who are clearly incompetent. We went to their office to discuss 'deposit ...
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What agent could do to change your mind?
Not attempted to keep more of my deposit than is due by essentially lying, accepting that their inventory clerk does a bad job. Behaved professionally when dealing with this matter rather than not even bothering to investigate themselves leaving me to do this to avoid unfair charges.
Attached Filesnbsp;
5
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“Underwhelmed completely by this agent. My husband and I went ......”
2 Star Review
Sep 24,2012
By:
'Disgruntled'
Sep 24,2012
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Lettings (Prospective customer)
Postcode:
5
people found
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Underwhelmed completely by this agent. My husband and I went to view a property today with them, we were the first of the appointments scheduled for this particular property for the day. Left the property after viewing (another person arrived to view it) and decided ...
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What agent could do to change your mind?
Perhaps explained their viewing criteria upon making the booking with them, before wasting our time.
Telling us when we viewed the property that there were others viewing it and that all our details would be passed onto the landlord to decide.
Attached Filesnbsp;
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“I have contacted Stuart and Partners numerous times regarding properties ......”
1 Star Review
Jun 20,2012
By:
'WorkingProfessional'
Jun 20,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
3
people found
this helpful
I have contacted Stuart and Partners numerous times regarding properties to let and for sale. One particular property we were interested in was put on the market, then taken off, (which was out of their control) then put back on but without taking viewings or ...
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What agent could do to change your mind?
A simple courtesy call to keep us in the loop of what was happening would have prevented such frustration and disappointment with Stuart and Partners. Obviously if a property sells, it sells, that is their job. However, the other people looking at the same property are also entitle to some courtesy and for Stuart and Partners they need to address a serious customer service issue and provide their staff with sufficient training so they know how to communicate with clients.
Attached Filesnbsp;
3
people found
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“They are a really good agent. They find tenants quickly, ......”
4 Star Review
Jan 31,2012
By:
'Sara'
Jan 31,2012
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:
Lettings (as a Landlord)
Postcode:
1
people found
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They are a really good agent. They find tenants quickly, their admin is quick and they always call you back. They remind you when your gas safety is needed and if there is anything you need to be doing to fulfill your obligations. My only ...
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