80% sales valuation accuracy
93% sales fee satisfaction
100% lettings valuation accuracy
33% lettings fee satisfaction
Welcome to Townends Estate Agents, Thornton Heath. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant. Areas we cover include ...
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Welcome to Townends Estate Agents, Thornton Heath. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant.
Areas we cover include Croydon, Mitcham, Thornton Heath and the surrounding areas.
Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Thornton Heath and the surrounding areas, means we£re perfectly placed to sell or let your property.
Areas we cover include Croydon, Mitcham, Thornton Heath and the surrounding areas.
Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Thornton Heath and the surrounding areas, means we£re perfectly placed to sell or let your property.
Latest Reviews
16th Apr 2024
reviewed by 'Hannah Youles'
4th Jul 2018
reviewed by 'Student12'
30th Apr 2018
reviewed by 'Sylvia'
20th Mar 2017
reviewed by 'NEWTON'
6th Jan 2017
reviewed by 'Richard'
Opening Hours
Address
Stirling Ackroyd
95 High Street
Thornton Heath
Surrey
CR7 8RY
020 8684 2441
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 93% | £198,000 | £430,000 |
| Lettings | 100% | 33% | £1,200 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 3 | 13 | 0 | 18 | 1 | 2 | 3 |
Areas covered
- CR7
- Thornton Heath
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Apr 16,2024
Apr 16,2024
0
people found
this helpful
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If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently forced a tenant out a property unfairly then proceeded to mock them for being scared of homelessness. They also overcharge landlords/ charge them wrongfully.
Not ...
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Jul 04,2018
Jul 04,2018
1
people found
this helpful
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My boyfriend and I are both students and had a guarantor. When viewing then propert the agent was very unhelpful and didn't say much. Asked him to send the paperwork as we wanted to property and said he would that evening. Days went by without ...
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Comment on agent fees
Expensive
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Apr 30,2018
Apr 30,2018
0
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Victor, Charles and the sales team found a buyer within a week of putting property on the market.Although the process had its challenges,they helped to make it a smooth transition.I recommended Townends thornton heath to my sister, who was about to sell ...
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Comment on agent fees
Good.
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May 15,2017
May 15,2017
4
people found
this helpful
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Under no circumstances let Towenends manage your property. They are by far the worst I've ever worked with. Absolutely terrible communication – you can never get of anyone when you need them and end up dealing with the situation yourself (so what exactly is the management ...
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Mar 20,2017
Mar 20,2017
0
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My review is in regards to Renewal Co-ordinator Lee Woodward, based at head office Byfleet in Surrey. I am a Landlord who has been with Townends for 5 years now. And i am so pleased and highly impressed with the work of Lee Woodward. She is ...
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Jan 06,2017
Jan 06,2017
3
people found
this helpful
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These guys are lovely until the point where hard work and perseverance is needed, then they will lie through their teeth and string you along for months and months without actually doing any real work. We purchased a property through these guys in early 2016 and ...
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Jan 09, 2017
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Note from allAgents :
+++++++++++++++++
Hello 'Richard and Kate'
With reference to your mention of Agents Featured reviews.
These featured items allow the agents to showcase reviews that normally explain in more detail the reason why the client has given the agent the star rating for their particular experience and can go some way to indicate or validate why the individual branch and the company as a whole, is rated as the are.
The 'Featured Reviews' are a included feature of a support pa ...
Jun 24,2016
Jun 24,2016
0
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A huge, huge thank you to both consultants at Thornton Health branch Victor and Al. Al who arrange a mortgage for me and set the ball rolling keeping me updated with properties and at viewing giving me an honest view of the property. Victor who ...
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N/A
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Apr 15,2016
Apr 15,2016
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It was an absolute pleasure having Al Pervaiz as our agent for our first property we bought. He is extremely friendly, very easy to talk to and always accommodated our requests very efficiently.
He's definitely a valuable asset to the Thornton Heath branch.
We'd like ...
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Apr 08,2016
Apr 08,2016
3
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this helpful
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I experienced an absence of professionalism and integrity. Turned up for a second viewing with my frail, 85-year-old mother only to be told by the owner that she had taken it off the market. I had not been contacted by anyone from the office (despite ...
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Jan 05,2016
Jan 05,2016
0
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From the viewing of the property to completion Feroza and Juliana were very helpful and supportive and helped chase my own solicitors for updates. I would recommend this professional estate agency and must say its the best service I have received from any estate agency. ...
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Jan 05,2016
Jan 05,2016
0
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From the viewing of the property to completion Feroza and Juliana were very helpful and supportive and helped chase my own solicitors for updates. I would recommend this professional estate agency and must say its the best service I have received from any estate agency. ...
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Dec 17,2015
Dec 17,2015
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I had 3 estate different agents around to value my house, asked similar questions and the responses I got from Victor was the reason I chose Townends (& the reviews on this site). I only had to chase him on one issue but outside that, if he ...
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Dec 17,2015
Dec 17,2015
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I am happy to report that after selling my first house due to downsizing, the whole team at Townsends
worked tremendously hard to help me secure the house of my dreams as a Buyer. Each Member of Staff from Nigel, Darren and Sukeena took into ...
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Dec 17,2015
Dec 17,2015
0
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Very professional. . Both gave me a great service and follow ups
Would definitely recommend people to use them.
Credit to the Townsends team.
Trusted the information they gave which turned out to be absolutely accurate. . They know their business well and deserve to be recognised!!!!...
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Dec 17,2015
Dec 17,2015
0
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Townends have been brilliant - sukina, al and victor in particular are great to work with. They are dedicated, knowledgable and honest, and this really marks them out from other agents!!...
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Dec 16,2015
Dec 16,2015
0
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The service I have received from the guys at the Thornton Heath branch has been amazing. They are always there to help and answer any questions I have. They have been patient and also very honest. They didn't just tell me what I wanted to ...
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Jun 26,2015
Jun 26,2015
0
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Very polite, very friendly, very professional. When it was the time to put an offer in the competitive market of 2014 they communicated several offers between the vendor and the potential buyers very professionally, and I was lucky to have my offer accepted. As always the ...
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May 29,2015
May 29,2015
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As first time buyers we were hugely impressed with how kind and friendly Darren was. He was very fair in helping us make a reasonable offer. He was very approachable, honest and just a down to earth guy. Would definitely use him again....
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“Excellent professional and reliable. Nigel is incredibly professional and helpful. ......”
Apr 13,2015
Apr 13,2015
0
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Excellent professional and reliable. Nigel is incredibly professional and helpful. Darren has been extremely patient and helpful. I'm now selling another house through Townends thanks to their service....
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Apr 13,2015
Apr 13,2015
2
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I originally spoke with Nigel in Sales regards a valuation of an investment property I bought for refurbishment last October.
All was good with his polished pitch and promises of calling me in the new year (2015) nearer to the completion of the renovation.
I was ...
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What agent could do to change your mind?
Returned my calls? Basic customer service!!!Attached Filesnbsp;
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Apr 14, 2015
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We are so sorry to hear that you have encountered this experience and would very much welcome being able to speak with you on this matter. Please let us know when it would be convenient for us to call you and the best number to do so by emailing [email protected] ...
May 14,2014
May 14,2014
0
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Rochell (though I have been calling her Michelle) has been helping me ( a first-time buyer) go through the buying process smoothly. A big thanks to her and her team!...
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Apr 14,2014
Apr 14,2014
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Darren, Nigel and Roschelle provided a top quality service to me as a buyer. As a team, they have been attentive to my specific request and offered me the most suitable property to buy. They responded always on time and in the appropriate manner throughout ...
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Dec 20,2013
Dec 20,2013
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The service was excellent and Kelly was the most helpful person I could have dealt with. We had been having a bad experience with another estate agent who was very unhelpful. Shelley had ten prospective buyers lined up and got us a much better offer ...
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Nov 28,2013
Nov 28,2013
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I dealt with Shelley Smith at Townends in Thornton Heath and she was an absolute pleasure to deal with and very efficient. Nothing was too much trouble and she helped me a very great deal with the various hiccups with my property purchase. I cannot ...
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Nov 17,2013
Nov 17,2013
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I live abroad and had a nightmare tenet living in my property....shelly was able to get the tenent to allow her access to take photos ...althugth the tenent would not allow any prospertive buyers to view...it stil helped as when the tenent left ...
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Jun 25,2013
Jun 25,2013
0
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I am totally satisfied with my experience with Townsend. They provided a comprehensive service which meet all my requirements in a steam line manner. I would definitely recommend their service to others....
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May 30,2013
May 30,2013
1
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Shelley and her team were professional, personable and immensely helpful from the very start of the process of selling my property to the recent exchange.
I was feeling anxious in understanding all the contract and legal jargon associated with selling a property but Shelley and ...
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May 21,2013
May 21,2013
0
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Its the first time we have used townends.Shelley and Kalapesh have given us a first class service .No matter how big or small our enquiry was it was dealt with profesionally.I will recommend to friends and family....
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Apr 17,2013
Apr 17,2013
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I have dealt with many of the agents in the Thornton Heath area and I must say that Shelley and her team atTownends are head and shoulders above the rest. They provide a welcoming office and are very professional. They take the time to find ...
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Apr 08,2013
Apr 08,2013
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Have to say that Shelly & Kalpesh were excellent and very professional. I was infomed on updates regularley and the sale of my prerty went very smoothly. Highly recommend these Agents....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 2:22 PM 21/11/2017 by allAgents
