Stirling Ackroyd
Regents Sunbury on Thames, Sunbury-on-Thames, TW16
4.7/5, 436 reviews
96% recommended
98% sales valuation accuracy
97% sales fee satisfaction
95% lettings valuation accuracy
81% lettings fee satisfaction

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust ... show more

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.


Townends Regents Sunbury covers Sunbury-on-Thames, including Sunbury Village and Sunbury Common as well as Ashford, Bedfont, Feltham, Hampton, Shepperton and Upper Halliford. Sunbury is full of local history and has a delightful selection of pubs which offer fantastic views of the river come the summer months. There is also a great range of schools and shops available. If you are thinking about selling, buying, letting or renting in or around Sunbury-on-Thames contact us today.


When you work with Townends Regents you benefit from:

• The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.

• The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.

• A marketing package which is tailored to maximise your property’s exposure.

• Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact.

Contact Us

Latest Reviews

View all Reviews 436
23rd Jan 2021
reviewed by 'Bianca'
“I have made an enquiry online asking all the questions I need to and the lady there who called herself ......”
20th Jan 2021
reviewed by 'Celine Legge'
“Amazing service from Katie and Nadine. Communication was outstanding. They helped us every step of the way and were excellent. ......”
29th Sep 2020
reviewed by 'Remus'
“Very bad services, delayed with no realistic expectations, very slow and funny requestsDuring this process of trying to get a ......”
3rd Jun 2020
reviewed by 'Rori'
“The agents have taken advantage of the current pandemic and they have not had the prospective tenant(s) best interest ......”
16th Jan 2019
reviewed by 'Abi'
“They sorted me out nicely and in good time.Always happy to talk. Always willing to help even when not ......”
26th Feb 2018
reviewed by 'Sam'
“We sold our property with Townends Sunbury. From the start the guys there were super helpful and great with communication.......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
15a Station Road
Sunbury-on-Thames
Middlesex
TW16 6SB
01932 785 171

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 97% £25,500 £27,800,000
Lettings 95% 81% £625 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 2 98 9 135 3 95 1 15 4
Areas covered
  • TW13
  • Sunbury on Thames, Ashford, Bedfont,
  • TW14
  • Feltham, Hampton, Lower Sunbury,
  • TW15
  • Shepperton, Upper Halliford
  • TW16
  • TW17
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
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“Regents are an excellent estate. Always there when you needed ......”

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Jun 04,2013
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By: 'Nilesh'
Jun 04,2013
0 people found
this helpful
Regents are an excellent estate. Always there when you needed to talk to them and find out What's going on!(Amanda was amazing) Would highly recommend. I would give 5 star service to Regents....
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By: Regents Estate Agents
Jul 22, 2013
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Dear Nilesh, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Amanda as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so thank you ...

“Overall, our experience with Townends was excellent. Despite failing to ......”

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May 31,2013
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By: 'Kelly'
May 31,2013
0 people found
this helpful
Overall, our experience with Townends was excellent. Despite failing to sell our property last year, we decided to market our flat with the same branch again as I felt I had developed a good rapport with Rob Dawson and wanted to continue working with him. ...
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“Overall I'm satisfied with the services provided by Townends Sunbury. ......”

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May 24,2013
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By: 'My'
May 24,2013
0 people found
this helpful
Overall I'm satisfied with the services provided by Townends Sunbury. I accidentally bumped into the ad for my flat and then I was lucky and could view it as the first person. Thanks to Jenna, I was willing to offer my let and managed to ...
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“The agency was professional in the way it dealt with ......”

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May 23,2013
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By: 'Mark'
May 23,2013
0 people found
this helpful
The agency was professional in the way it dealt with my wife and me throughout. The negotiation of the price and the mortgage were dealt with very smoothly. We had one small issue regarding a delay in getting the house and contents insurance priced correctly ...
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“I cannot recommend Townsends enough! Me and my boyfriend were ......”

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May 17,2013
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By: 'Amie'
May 17,2013
0 people found
this helpful
I cannot recommend Townsends enough! Me and my boyfriend were looking for a rented place and after 11 viewings with 4 different agents I am so glad we rented a property through Townsends. From start to finish of the entire process they went above and beyond to ...
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“What a great experience I had with town ends rentals ......”

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May 17,2013
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By: 'Tenant'
May 17,2013
0 people found
this helpful
What a great experience I had with town ends rentals team the girls were brilliant from start to finish and would only ever use this agent again if needed to in the future. they new actually what i was looking for and was the only ...
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“Had a terrible experience with Townends with zero satisfaction and ......”

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May 16,2013
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By: 'kumar'
May 16,2013
7 people found
this helpful
Had a terrible experience with Townends with zero satisfaction and I will never ever recommend this agency to any of my known ones. I really want to tell here how much i suffered with them with each and every stage of their process. Initial Deposit: ...
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What agent could do to change your mind?
Agency should have checked the house before we move in to see if everything is fine.
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“I needed to rent out my property as it was ......”

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May 15,2013
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By: 'Carey'
May 15,2013
0 people found
this helpful
I needed to rent out my property as it was going to be vacant. I tried to look for suitable tenents myself and even used different estate agencies around the area. But when I contacted Townends not only were they professional, they listened to what ...
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“We were very impressed with the professional service received from ......”

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May 14,2013
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By: 'T.Martin'
May 14,2013
0 people found
this helpful
We were very impressed with the professional service received from Townsends. Chad is very approachable, very professional and always calls back when promised. He took responsibility in dealing with our sale and chased the appropiate persons when needed. He was excellent in communicating progress with ...
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“I received an excellent service from Regents in Sunbury On ......”

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May 13,2013
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By: 'Mrs'
May 13,2013
0 people found
this helpful
I received an excellent service from Regents in Sunbury On Thames and was particularly impressed by the professionalism of Mr Foulser. He was extremely efficient in dealing with what was quite a complicated sale in terms of the chain of events and his knowledge and ...
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By: Regents Estate Agents
May 20, 2013
View all comments (1)
Dear Mrs Morgan-Davies, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Brett as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations ...

“I was looking for a property to rent in the ......”

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May 13,2013
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By: 'Paul'
May 13,2013
0 people found
this helpful
I was looking for a property to rent in the Sunbury / Twickenham/Sheperton area. I contacted Townends Estate agents, having registered with them, and Jenna McCann dealt with my requests professionally, and with courtesy. Jenna, answered all my questions, found me some very nice properties ...
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“I recently bought a house through regents, all my dealings ......”

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May 13,2013
Minithumbup
By: 'Charley'
May 13,2013
0 people found
this helpful
I recently bought a house through regents, all my dealings were through Amanda Bale and she was excellent throughout. I had a number of viewings with Amanda and she was always very accommodating with the times-up to 7pm unlike other agents. She was very informative, ...
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By: Regents Estate Agents
May 20, 2013
View all comments (1)
Dear Charley, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Amanda, Brett and Chris as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recomme ...

“Regents are an excellent estate.I was looking for the ......”

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May 12,2013
Minithumbup
By: 'Nilesh'
May 12,2013
0 people found
this helpful
Regents are an excellent estate.I was looking for the perfect house and Regents helped me to find out my dream house. I found Amanda Bale very friendly and helpful from the beginning to the end of process. She is always there whenever I needed ...
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By: Regents Estate Agents
May 13, 2013
View all comments (1)
Dear Nilesh, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Amanda, Brett and Chris as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth re ...

“Regents are an excellent estate.Always there when you needed ......”

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May 10,2013
Minithumbup
By: 'Kerry'
May 10,2013
0 people found
this helpful
Regents are an excellent estate. Always there when you needed to talk to them and find out What's going on!(chris was amazing) Would highly recommend....
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By: Regents Estate Agents
May 13, 2013
View all comments (1)
Dear Kerry, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Brett and the team as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommen ...

“I can not recommend Townsends enough! I've recently moved from ......”

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May 08,2013
Minithumbup
By: 'Amie'
May 08,2013
0 people found
this helpful
I can not recommend Townsends enough! I've recently moved from Kent and honestly Townends could not have made the transition any easier. From the moment our offer was accepted they were there every step of the way informing us of everything we needed to fill ...
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“My partner found a house we love in Sunbury with ......”

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Apr 30,2013
Minithumbup
By: 'Adam'
Apr 30,2013
1 people found
this helpful
My partner found a house we love in Sunbury with the buyers wanting to move quickly which suited us perfectly. However there were a multitude of things that began to fall in the way which ultimately lengthened the process. With Chad's constant help and knowledge ...
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“Unfortunately my partner and I didn't have a good experience ......”

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Apr 29,2013
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By: 'tenant4'
Apr 29,2013
1 people found
this helpful
Unfortunately my partner and I didn't have a good experience with Townends as I felt it was a long process that could have been done quicker. They made many mistakes within my contract and were not very efficient. I felt I was being passed around ...
read full review
What agent could do to change your mind?
Developed more of a relationship with us. Be more efficient.
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By: Townends Estate Agents
Apr 29, 2013
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Dear Tenant4, I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters with a view of resolving the concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email [email protected] or call 01932 736553. Kind Regards Luticha McNeal Director of Property Ma ...

“Unfortunately my partner and I didn't have a good experience ......”

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Apr 29,2013
Minithumbdown
By: 'tenant4'
Apr 29,2013
1 people found
this helpful
Unfortunately my partner and I didn't have a good experience with Townends as I felt it was a long process that could have been done quicker. They made many mistakes within my contract and were not very efficient. I felt I was being passed around ...
read full review
What agent could do to change your mind?
Developed more of a relationship with us. Be more efficient.
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By: Townends Estate Agents
Apr 29, 2013
View all comments (1)
Dear Tenant4, I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters with a view of resolving the concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email [email protected] or call 01932 736553. Kind Regards Luticha McNeal Director of Property Ma ...

“I bought my house 7 years ago through Townends, and it ......”

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Apr 26,2013
Minithumbup
By: 'Gio'
Apr 26,2013
0 people found
this helpful
I bought my house 7 years ago through Townends, and it was a very easy process. I have now sold my house, and have gone to them again. They were very helpful and understanding with my needs. Straight to the point, with no beating around the ...
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“I have just become a new Landlady, with renting out ......”

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Apr 24,2013
Minithumbup
By: 'Emma'
Apr 24,2013
0 people found
this helpful
I have just become a new Landlady, with renting out my house, I had previously brought my house from them 7 years ago and decide to go to them to rent it out. I have gone with Fully managed which they have reduced my fee because ...
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“I had my property on the market for 3months with ......”

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Apr 22,2013
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By: 'Tracy'
Apr 22,2013
0 people found
this helpful
I had my property on the market for 3months with one agent and had very few viewings and even less feedback. They had dramatically over-priced the property. Chad put things into perspective explaining what properties were selling for in the area. For each viewing I ...
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“After nearly a year of viewings, dealing with rapacious estate ......”

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Apr 19,2013
Minithumbup
By: 'Trevor'
Apr 19,2013
1 people found
this helpful
After nearly a year of viewings, dealing with rapacious estate agents and two costly failed transactions with nervous Sellers under the belt, what a pleasure to deal with Chad and the Sunbury Townends team. Our offer was placed 24 Feb 2013 and Completion occurred today, 19 April. Chad ...
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“I was very happy with the service Adam and Jenna ......”

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Apr 17,2013
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By: 'Hannah'
Apr 17,2013
0 people found
this helpful
I was very happy with the service Adam and Jenna and becky provided. I needed a property to rent ASAP and Adam found me exactly what I was looking for straight away. With all the key safe and the forms they always kept me up ...
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“I was searching for the "right" house for months and ......”

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Apr 09,2013
Minithumbup
By: 'Karen'
Apr 09,2013
0 people found
this helpful
I was searching for the "right" house for months and always seemed to come back to Regents. Chris was excellent from start to finish and was always fair and nothing was ever too much bother. When negotiations got down to detail I felt somewhat bullied (...
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By: Regents Estate Agents
Apr 10, 2013
View all comments (1)
Dear Karen, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Brett, Amanda and Chris as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth rec ...

“We had wondered about renting the house out and were ......”

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Apr 08,2013
Minithumbup
By: 'Sam'
Apr 08,2013
0 people found
this helpful
We had wondered about renting the house out and were unconvinced that selling was the right thing to do. However, Brett came to visit and gave us the confidence that Regents would fulfil our expectations with regard to service and achievable price. The details provided ...
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By: Regents Estate Agents
Apr 10, 2013
View all comments (1)
Dear Sam, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Brett, Amanda and Chris as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recom ...

“The whole experience was 'easy', my wife saw the property ......”

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Apr 05,2013
Minithumbup
By: 'Paul'
Apr 05,2013
0 people found
this helpful
The whole experience was 'easy', my wife saw the property around lunchtime and wanted me to see it that evening. Even though it was quite late Rob was more than happy to show me around. Once our offer was accepted Rob kept us up to ...
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“As a first time landlord a quite daunting task was ......”

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Apr 04,2013
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By: 'Russell'
Apr 04,2013
0 people found
this helpful
As a first time landlord a quite daunting task was made extremely painless by the professional and friendly staff at Sunbury Townends. Jenna, Lauren and Rebecca were all excellent and I would fully recommend to anyone looking at becoming a landlord for the first time....
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“Have recently rented an apartment through Townends. There were initial ......”

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Mar 29,2013
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By: 'Andre'
Mar 29,2013
0 people found
this helpful
Have recently rented an apartment through Townends. There were initial complications which Townends expeditiously and professionally overcame. I found the rental process straightforward and clear. Townends staff kept in regular contact throughout the process....
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“Jenna McCann, Adam Hughes, Rebbeca Whitethread - Sunbury - Townends ......”

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Mar 28,2013
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By: 'Irena'
Mar 28,2013
0 people found
this helpful
Jenna McCann, Adam Hughes, Rebbeca Whitethread - Sunbury - Townends - Crew. This Estate Agents and there crew members are Amazingly Professional, friendly and honest. This team is doing a fantastic Job. Highly recommend for those who living a busy life and prefer doing things ...
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“We recently moved from abroad to Sunbury and Townends staff ......”

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Mar 28,2013
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By: 'Newcomers'
Mar 28,2013
0 people found
this helpful
We recently moved from abroad to Sunbury and Townends staff helped us to find a rental property whilst still outside the country. The property found met our needs for the short term, both in terms of location and functionality. We would like to thank the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Stirling Ackroyd, Sunbury-on-Thames TW16 6SB



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