98% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Our customer promise You will always be made to feel welcome We will always deliver our promises We believe in great communication We are committed to continuous improvementMission statementTo be the market leader in our area, continuously develop and seek innovative ways to improve the estate agency experience. Vision statementTo ...
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Our customer promise
You will always be made to feel welcome
We will always deliver our promises
We believe in great communication
We are committed to continuous improvement
Mission statement
To be the market leader in our area, continuously develop and seek innovative ways to improve the estate agency experience.
Vision statement
To be an inspirational estate agency, working with the best people in the industry, and continued growth.
You will always be made to feel welcome
We will always deliver our promises
We believe in great communication
We are committed to continuous improvement
Mission statement
To be the market leader in our area, continuously develop and seek innovative ways to improve the estate agency experience.
Vision statement
To be an inspirational estate agency, working with the best people in the industry, and continued growth.
Latest Reviews
20th Dec 2024
reviewed by 'Rowan'
27th Sep 2024
reviewed by 'B mills'
4th Sep 2024
reviewed by 'Chris'
29th Aug 2024
reviewed by 'Caroline Park'
10th Jun 2024
reviewed by 'Diane'
6th Jun 2024
reviewed by 'Kim'
Opening Hours
Address
Shelton and Lines
37 Droitwich Road
Worcester
Worcestershire
WR3 7LG
01905 616330
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 99% | £82,250 | £1,600,000 |
| Lettings | 100% | 95% | £382 | £975 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 0 | 12 | 1 | 153 | 5 | 87 | 1 | 9 | 1 |
Areas covered
- WR3
- WR1
- WR2
- WR4
- WR5
- WR6
- WR7
- WR8
- WR9
- WR14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Images & Videos
Sep 04,2017
Sep 04,2017
7
people found
this helpful
this helpful
I am a new customer of Shelton & lines, but their service but they got me a tenant very quickly and their service has always been very efficient....
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Sep 04, 2017
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(1)
Dear Clare
Thank you. I am pleased you have found our service "very efficient" and great to hear a tenant was found quickly. It is much appreciated.
Kind regards
Richard ...
Sep 03,2017
Sep 03,2017
9
people found
this helpful
this helpful
All the Team at Shelton Lines have been professional, helpful, friendly and efficient and made the whole experience less stressful. I would not hesitate to recommend them to anyone as I believe they are at the top of their profession and certainly outshine the rest ...
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Comment on agent fees
Really reasonable and worth every penny.
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Sep 04, 2017
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(1)
Dear Bilford Road Vendors (Jett & Claire)
Thank you very much for taking the time out to write a lovely review. Our team really do their best to provide the very best service in Estate Agency. We all wish you every happiness for the future.
Kind regards
Richard ...
Aug 29,2017
Aug 29,2017
9
people found
this helpful
this helpful
Zoe was wonderful throughout the whole process of buying a house and was always helpful even with a very demanding purchaser such as me. Responses were quick and she really helped to move the process along for us. Highly recommended. Thanks Zoe...
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Comment on agent fees
N/A
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Aug 29, 2017
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(1)
Dear Jalien
Thank you for your excellent feedback regarding Zoe. I am delighted your queries were dealt with quickly and she helped your purchase run smoothly.
Kind regards
Richard ...
Aug 25,2017
Aug 25,2017
8
people found
this helpful
this helpful
Always available to talk to when we called, extremely helpful in a long and complicated chain the team went the extra mile....
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N/A
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Aug 29, 2017
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(1)
Dear Mr Biles
Thank you for your comments, it's much appreciated.
All the best
Richard ...
Aug 21,2017
Aug 21,2017
7
people found
this helpful
this helpful
So happy with Shelton and Lines and I would highly recommend Emma-Louise at the Droitwich Road branch.
Really helpful and clearly has vast experience in letting's.
I would certainly recommend this estate agents to any one who was thinking of buying, selling or letting.
All ...
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Comment on agent fees
Good
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Aug 24, 2017
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Dear Niftynooo
Lovely to hear this positive feedback. Emma really is a great person to having working in our business.
All the best
Richard ...
Aug 18,2017
Aug 18,2017
7
people found
this helpful
this helpful
Zoe was very helpful and professional throughout. She was very quick at answering queries, returning calls and liaising between all parties. I would definitely use Shelton and Lines in the future and would recommend them to people....
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Comment on agent fees
n/a
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Aug 24, 2017
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(1)
Dear K Denton
Thank you. Its great to hear you would definitely use us in the future and would recommend to others.
Kind regards
Richard ...
Aug 10,2017
Aug 10,2017
8
people found
this helpful
this helpful
Excellent service from the team at Shelton and Lines.
Thanks to Lee for promptly turning round the valauation and getting our property marketed.
Zoe oversaw the viewings and was very helpful in chasing things up once we had an offer and getting us to completion.
...
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Comment on agent fees
Excellent
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Aug 24, 2017
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(1)
Dear M Evans
Thank you for taking the time out to review our service. We are all really pleased that you will happily recommend us.
All the best
Richard ...
Aug 07,2017
Aug 07,2017
8
people found
this helpful
this helpful
I am not buying or selling a house but needed some help and information aout a house. Last week (commencing 31st uly 2017) I called into Shelton and Lines on the Droiwich rd to see if they would help. They were in fact were extremely helpful ...
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Comment on agent fees
seem fair
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Aug 24, 2017
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Dear Cooperman
Thank you for sharing your experience. I am delighted that you found our service extremely helpful..!
All the best
Richard ...
Aug 02,2017
Aug 02,2017
7
people found
this helpful
this helpful
They (and the other friendly staff) were professional and friendly at all times and always bent over backwards to sort out problems when necessary and keep the transaction moving ahead...
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Comment on agent fees
Reasonable
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Aug 24, 2017
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(1)
Dear Shad, great to hear you were happy with our service.
Kind regards
Richard ...
Jul 18,2017
Jul 18,2017
8
people found
this helpful
this helpful
We purchased our house through Zoe at Shelton and Lines and I can honestly say Zoe went out of her way to make the process not so daughting. Zoe was very calm and helped keep us and her seller calm in a bit of a ...
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Comment on agent fees
I was the purchaser so I can't really comment on fees but i'm sure they were very fair with our sellers fees
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Jul 20, 2017
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(1)
Dear Hermione Cohen
We are all delighted you are settled in your new home - specially Zoe. Thank you for sharing experience.
All the best
Richard ...
Jun 22,2017
Jun 22,2017
9
people found
this helpful
this helpful
We sold out house with Shelton and Lines, they were very helpful, sorted any queries out quickly and we're very reassuring to our situation. I would definitely recommend this agent to anyone. Great to know there are still companies out there willing to go that ...
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Comment on agent fees
Very very reasonable
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Jul 17, 2017
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(1)
Dear Natalie,
We really do strive to go the extra mile, thank you for sharing this others, it is much appreciated!
All the very best
Richard ...
Jun 19,2017
Jun 19,2017
9
people found
this helpful
this helpful
Lee and Micelle steered through my purchase with consulate professionalism. Communication was good and although the sale dragged on I was kept in the loop with issues further along the chain....
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Comment on agent fees
Okay, they are agent's fees after all.
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Jul 20, 2017
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(1)
Dear Buy 2 Let,
Thank you for your comments it is much appreciated. I'm pleased to hear that you found the communication good.
Kind regards
Richard ...
Jun 15,2017
Jun 15,2017
9
people found
this helpful
this helpful
Excellent, professional service from Zoe. Always contactable and returned all calls e-mails. Constant up-dates received from her to keep me up-to-date on progress....
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Jun 19, 2017
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(1)
Dear Sarah
Thank you, it is great to hear that you were kept up to date the progress from Zoe.
Kind regards
Richard ...
Jun 15,2017
Jun 15,2017
9
people found
this helpful
this helpful
I brought a house Shelton and lines were listing and the help I received from the staff made me feel like I was the customer, very professional and helpful I was very impressed...
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Comment on agent fees
Not applicable
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Jun 19, 2017
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Dear Mr McAllister
We are delighted you were impressed with the service you received. All the very best.
Richard ...
Jun 13,2017
Jun 13,2017
9
people found
this helpful
this helpful
What an incredible service and effort from Michelle and the team at Shelton and Lines Estate Agents. We have just exchanged to move house and from start to finish, I can't express just how incredible they have been. When we ran into difficult times due ...
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Comment on agent fees
The best feesAttachments
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Jun 13, 2017
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(1)
Dear Mr James,
Thank you very much for your kind words, it is very much appreciated. Michelle was delighted with her Prosecco you bought her! Thanks again.
Kind regards
Richard ...
Jun 06,2017
Jun 06,2017
8
people found
this helpful
this helpful
Michelle was excellent throughout the whole process of buying our first house. We were very impressed with her commitment and communication, right from viewing the house down to completion day! Very happy!...
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Jun 19, 2017
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(1)
Dear Mr & Mrs Augousti
It is fantastic for us to hear you are very happy! It is our company policy to do our very best to make all our customers happy!
All the best - thank you.
Richard ...
Jun 05,2017
Jun 05,2017
10
people found
this helpful
this helpful
I highly recommend the team at Shelton and Lines. Lee is an excellent communicator and kept me well informed throughout the entire process. He was always responsive and offered sound advice from start to finish. I liked the fact that Shelton and Lines are local ...
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Comment on agent fees
Good
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Jul 20, 2017
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(1)
Dear Paul Hogan,
Thank you. We are very lucky to have Lee's expertise and vast knowledge of the property market, I am really pleased you will recommend us.
Kind regards
Richard ...
Jun 02,2017
Jun 02,2017
8
people found
this helpful
this helpful
Zoe was the vendor's agent but did a superb job along my chain for me as the buyer right from the outset when she introduced us to the property. Her help, understanding, 'can do', advice and patience was a credit to her and Shelton and ...
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Comment on agent fees
N/A
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Jul 17, 2017
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(1)
Dear David
Thank you, it is excellent that you have recognised Zoe for her "can do" attitude. Recieving positive feedback like this encourages us all to keep improving and doing our very best.
Kind regards
Richard ...
Jun 02,2017
Jun 02,2017
9
people found
this helpful
this helpful
Buying a new house is stressful and something you do everyday... but Zoe made the whole process a pleasure. Highly recommend....
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Jun 26, 2017
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(1)
Dear Russell
Thank you for your comments. Zoe is really pleased that you felt the process was a pleasure.
Kind regards
Richard ...
May 28,2017
May 28,2017
7
people found
this helpful
this helpful
Friendly staff that were always willing to help. Was very comfortable with the staff in representing and selling our property. Staff did a lot to try and help find our ideal property....
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Comment on agent fees
Good!
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Jun 26, 2017
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(1)
Dear Emily & Matt
Great to hear that you were comfortable with our staff. It gives us all pleasure to help people find their ideal home too.
Thank you for writing a review.
Kind regards
Richard ...
May 26,2017
May 26,2017
8
people found
this helpful
this helpful
I purchased my property through Shelton and Lines with Michelle overseeing the process from start to finish. I think I got lucky with purchasing my first home and the process being relatively stress free. Michelle returned all my calls/emails and set up a couple ...
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Jun 24, 2017
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(1)
Dear Kerry,
Thank you for sharing your experience, I'm very pleased to hear your purchase was stress free!
Kind regards
Richard ...
May 24,2017
May 24,2017
7
people found
this helpful
this helpful
I purchased a buy-to-let house through Shelton and Lines and found them very helpful during the process. The vendor was hopeless but Lee and his team definitely went above and beyond normal expectations to ensure the sale completed, sorting things that one would normally expect ...
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May 24, 2017
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(1)
Dear Chris
Thank you, we are really pleased you would "definitely recommend Shelton & Lines"
Kind regards
Richard ...
May 24,2017
May 24,2017
7
people found
this helpful
this helpful
Both Zoe and Lee were very informative, pragmatic, honest, realistic and efficient. From a buyers perspective I knew where I stood when my offer was first made. Nice touches were a welcome hamper box and when I arrived to move in, the 'For Sale' sign ...
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Comment on agent fees
Not applicable
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Jun 24, 2017
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(1)
Dear Rachel Bennett
Thank you very much, your comments really are appreciated. First class! Wow! We will continue to do our very best.
Kind regards
Richard ...
May 24,2017
May 24,2017
8
people found
this helpful
this helpful
Lee Francis carried out the initial valuation, having thoroughly researched the market. Lee knew the market extremely well and could translate this into a most effective way to market our particular property. He was very easy to talk to.
Zoe Etheridge and Lee Francis were ...
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Comment on agent fees
The fee structure is excellent and very competitive but also provides flexibility to provide an additional sum to reflect what we have found is a very efficient and effective organisation if you wish to do so.
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Jun 22, 2017
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(1)
Dear Ruth Haines
Thank you for taking the time to write a review about the experience you received from us - particularly from Lee & Zoe. It means a lot to all of us and keeps us motivated to continue improving our customers experience. Thank you for the FIVE star rating!
All the best
Kind regards
Richard ...
May 23,2017
May 23,2017
6
people found
this helpful
this helpful
All the staff, but particularly Zoe and Michelle, dealt with the sale of my house in a thoroughly professional manner. The particulars circulated were extremely polished and accurate. I would not hesitate to recommend Shelton and Lines to other prospective house vendors and purchasers. Thank ...
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Comment on agent fees
In line with other agencies and they worked hard on my behalf.
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Jun 22, 2017
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Dear Marian
Thank you for taking the time out to review us. Comments like this really do help motivate us and focus on improving areas of our business too.
All the best
Richard ...
Apr 19,2017
Apr 19,2017
7
people found
this helpful
this helpful
We were impressed with Michelle's communication throughout the whole process of buying our home and she went out of her way and in her own time to do additional viewings with us, which we really appreciated. Thanks for being so helpful Michelle...
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Apr 21, 2017
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(1)
Dear JEHandley
Thank you for your feedback, it is appreciated that you have recognised Michelle's commitment to customer service.
We wish you every happiness in your new home.
Richard ...
Apr 11,2017
Apr 11,2017
8
people found
this helpful
this helpful
Just outstanding! From start to finish the team at Shelton and Lines were fantastic! At all times we were made to feel supported and valued. Zoe bent over backwards to facilitate the initial viewing and everything beyond. My wife and I now have our foot ...
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Apr 12, 2017
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Dear Mr & Mrs Pincott
Thank you for taking the time to review us. We all here, wish you every happiness in your new home.
Kind regards
Richard ...
Mar 13,2017
Mar 13,2017
9
people found
this helpful
this helpful
I recently approached Shelton & Lines as they were marketing a property that interested me. From answering my initial questions, arranging a viewing (I was not based in the local area), making an offer, and following up on other issues, nothing was ever too much trouble ...
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Comment on agent fees
N/A as I was the buyer.
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Mar 17, 2017
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(1)
Dear CBJ
Thank you. Receiving feedback like this motivates us all to continue improving our customer's experience with us. Much appreciated.
I'd like to wish you every happiness in your new apartment.
Kind regards
Richard ...
Mar 13,2017
Mar 13,2017
7
people found
this helpful
this helpful
I would just like to thank both Natalie and Emma for the fantastic service and support they have given myself over the past year. I could not have asked for a better quality of service and even though i am overseas i have absolute confidence ...
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Mar 13, 2017
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Dear Ben,
Thank you, we are very pleased you find the level of service from a landlords prospective - "fantastic." Natalie & Emma both do their upmost to deliver the highest level of service.
Kind regards
Richard ...
Mar 03,2017
Mar 03,2017
8
people found
this helpful
this helpful
Lee and Zoe were instructed by our family to market our late mother's property. As Executor of my late mother's estate it was down to me to make contact with Lee and Zoe and I found them to be extremely helpful and obliging, willing to ...
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Comment on agent fees
Good
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Mar 13, 2017
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Dear Colleen
Thank you for using our services, I am delighted that Lee & Zoe were willing to "go out their way" to make your selling experience as stress free as possible.
Kind regards
Richard ...
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Jan
Tenant Fees
NO LET, NO FEE. Last updated at 12/09/2018, 2:53 PM by Shelton and Lines - Worcester Office, Worcester, WComplaints Procedure
NIN-HOUSE COMPLAINTS PROCEDURE
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – [email protected]. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Last updated at 3:03 PM 25/10/2016 by Shelton and Lines - Worcester
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – [email protected]. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Best Estate Agent in Worcester 
