98% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Our customer promise You will always be made to feel welcome We will always deliver our promises We believe in great communication We are committed to continuous improvementMission statementTo be the market leader in our area, continuously develop and seek innovative ways to improve the estate agency experience. Vision statementTo ...
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Our customer promise
You will always be made to feel welcome
We will always deliver our promises
We believe in great communication
We are committed to continuous improvement
Mission statement
To be the market leader in our area, continuously develop and seek innovative ways to improve the estate agency experience.
Vision statement
To be an inspirational estate agency, working with the best people in the industry, and continued growth.
You will always be made to feel welcome
We will always deliver our promises
We believe in great communication
We are committed to continuous improvement
Mission statement
To be the market leader in our area, continuously develop and seek innovative ways to improve the estate agency experience.
Vision statement
To be an inspirational estate agency, working with the best people in the industry, and continued growth.
Latest Reviews
20th Dec 2024
reviewed by 'Rowan'
27th Sep 2024
reviewed by 'B mills'
4th Sep 2024
reviewed by 'Chris'
29th Aug 2024
reviewed by 'Caroline Park'
10th Jun 2024
reviewed by 'Diane'
6th Jun 2024
reviewed by 'Kim'
Opening Hours
Address
Shelton and Lines
37 Droitwich Road
Worcester
Worcestershire
WR3 7LG
01905 616330
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 99% | £82,250 | £1,600,000 |
| Lettings | 100% | 95% | £382 | £975 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 0 | 12 | 1 | 153 | 5 | 87 | 1 | 9 | 1 |
Areas covered
- WR3
- WR1
- WR2
- WR4
- WR5
- WR6
- WR7
- WR8
- WR9
- WR14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Overall
Latest Properties
Images & Videos
Apr 25,2023
Apr 25,2023
2
people found
this helpful
this helpful
Customer service was excellent from start to finish. Dawn was excellent along with all other members of staff. Highly recommended to anyone selling a property...
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May 02, 2023
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Dear Mr, Thank you very much! ...
Mar 28,2023
Mar 28,2023
2
people found
this helpful
this helpful
Service and support was over and above my expectations. Never having to sell a house before I needed careful and delicate guidance from start to finish which Dawn provided.
Not only was there guidance with the selling of the property but also assistance with documents ...
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Mar 28, 2023
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Dear Sandra Champken, it is very good of you to write such kind words. Your recommendation is very much appreciated. Here is a link to our site, we pay £100.00 for a successful recommendation https://www.sheltonandlines.co.uk/refer-a-friend
Thanks again, all the best
Richard ...
Mar 28,2023
Mar 28,2023
2
people found
this helpful
this helpful
Sold my property in WR3 with Shelton & Lines. Dawn dealt with my sale and she was excellent, I knew as soon as I met her that she was the agent for me. Fast, punctual with great experience & knowledge she can't be beat. The rest of ...
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Mar 28, 2023
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Dear Rhodri, Dawn is very experienced and highly regarded in our trade, I am very pleased you were happy with everything. Thank you for sharing your thoughts, it is much appreciated! Kind regards Richard ...
Mar 20,2023
Mar 20,2023
2
people found
this helpful
this helpful
Great experience through from Dawn at S&H. She handled our sale and onward purchase. Despite a few challenges, Dawn was very helpful and knowledgeable with good communications throughout the process. I'd definitely recommend using S&H to friends and family....
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Mar 20, 2023
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Dear David, Thank you for sharing your experience. Good communication is vital, I'm pleased you recognised this as a positive. also, Thank you in advance for any recommendations! All the best, kind regards Richard ...
Mar 16,2023
Mar 16,2023
3
people found
this helpful
this helpful
We purchased a property through Shelton and Lines, we have had constant help, advice and support throughout the entire process .
Absolutely fantastic estate agent’s .
Massive thanks to Matthew Cole who has literally been amazing and constantly chases all the chain and keeps us updated. ...
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Mar 20, 2023
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Dear Kim, Firstly - thank you. Estate agency is really about helping people, if someone wants to work in estate agency because they "like" property, this isn't good enough for us, it is more about helping people than the actual bricks and mortar and your review certainly highlights this. Thank you again, all the best, Richard ...
Feb 26,2023
Feb 26,2023
2
people found
this helpful
this helpful
Shelton & Lines were professional and helpful as we were first time buyers. We were allowed a number of viewings at times that suited us and they provided us with lots of information about purchasing and the the process. Matthew was our estate agent and put ...
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Mar 20, 2023
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Dear A, Thank you very much, recommendation is so important to us! We really hope you enjoy your new home. Kind regards Richard ...
Feb 22,2023
Feb 22,2023
2
people found
this helpful
this helpful
I had previous experience of Shelton & Lines having previously used them a s the letting agent of the property that I have now sold. The letting side of the business had always been a pleasure to deal with so it was a natural choice to ...
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Mar 20, 2023
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Dear Dave
It is much appreciated you taking the time to write your review, it is very kind of you! We all wish you the very best for the future. Kind regards Richard ...
Feb 03,2023
Feb 03,2023
3
people found
this helpful
this helpful
Just wanted to comment on the the excellent service from Shelton and lines estate agents in Worcester. Mathew and Dawn were very helpful, as first time buyers they were patient with us when not knowing the process and answering our questions. The top of the ...
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Feb 14, 2023
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Dear Nicolas Round, Buying your first home is really exciting but we can be a little daunting too, we are always here to help through the process. Thank you for sharing the "excellent service" you experienced :-) All the best, kind regards Richard ...
Jan 26,2023
Jan 26,2023
3
people found
this helpful
this helpful
If you’re looking to sell your house , look no further than Shelton & Lines . Dawn was brilliant and straight to the point . The viewings were all done and the house was sold in a week . Hassle free house sales ....
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Feb 14, 2023
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Dear PW, "Hassel free" excellent! Thank you very much for taking time out to share. All the best, kind regards Richard ...
Dec 12,2022
Dec 12,2022
3
people found
this helpful
this helpful
Excellent service and would highly recommend. Matthew and the team were fantastic throughout the whole process. They were very accomodating, personable, and happy to answer any queries or questions we had. We were kept up to date throughout with regular and prompt correspondence....
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Feb 14, 2023
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Dear Lizzie Hughes, It's great to hear that Matthew has been "fantastic" for you, I am pleased. Thank you for sharing and I wish you all the best for the future. Kind regards Richard ...
Dec 08,2022
Dec 08,2022
3
people found
this helpful
this helpful
An excellent service was provided by this firm. Their terms and costs were clearly set out, and their agents worked to meet all our requirements....
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Feb 14, 2023
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Dear Royston, We believe in everything being straight forward and clear. Thank you for your feedback - much appreciated. All the best, Richard ...
Dec 07,2022
Dec 07,2022
3
people found
this helpful
this helpful
This is the second sale that Dawn from Shelton and lines has completed for me in the last four years , both ran relatively smoothly , sold quickly and all communications over the period of the three months were very good , efficient , reliable and all issues dealt ...
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Feb 14, 2023
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Dear Nicola Hudson, Thank you for taking time out to send your review, Will there be a third sale in the near future? :-) Your recommendations really mean a lot - thanks again! Kind regards Richard ...
Dec 05,2022
Dec 05,2022
3
people found
this helpful
this helpful
Quick, efficient and pleasant. The estate agents were easy to contact, and questions were answered promptly. Service was excellent, would recommend....
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Dec 05, 2022
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Dear Alice, thank you for taking the time to write your thoughts. Matthew and the rest of us are delighted you will recommend us. Much appreciated. Kind regards Richard ...
Dec 04,2022
Dec 04,2022
3
people found
this helpful
this helpful
Excellent service, this was my first house sale. Matthew and Co. helped make this as simple and stress free as possible!...
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Dec 05, 2022
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Dear Alex, Exciting times buying your first house, Congratulations. Thank you. Kind regards Richard ...
Oct 06,2022
Oct 06,2022
4
people found
this helpful
this helpful
Customer service is one thing that defines a company, and I can only say the customer service from the team at Shelton and Lines has been 100% first class. From day 1 we were kept informed and updated, everything from advertising to the viewings to the sale ...
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Dec 05, 2022
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Dear Pete, Firstly, thank you for taking the time to write your review. We are passionate about communication, it is one of our customer promises. I am glad that you recognised this and shared your experience. Dawn, Matthew and myself wish you all the best, kind regards Richard ...
Sep 21,2022
Sep 21,2022
3
people found
this helpful
this helpful
Accepted an offer on the house within days. Completion when through in just two months. Matthew kept in regular contact with us as we were not in the area much of the time. All the staff very helpful including turning off the outside tap which ...
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Dec 05, 2022
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Dear Judith, Thank you for writing your review. We know that keeping our clients up to date with the whole process is really important. We wish you all the best, kind regards Richard ...
Sep 05,2022
Sep 05,2022
4
people found
this helpful
this helpful
Overall, my dealings with the Agent were courteous and professional. Bottom line: for-sale board to completion in 4 months seems pretty damn good to me.
My sale was dealt with by Dawn and Matthew and both were quick to respond to my queries and kept me ...
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Dec 05, 2022
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Dear Mark, It's great to read your comments, it is much appreciated. Thank you for sharing. Best regards Richard ...
Aug 03,2022
Aug 03,2022
3
people found
this helpful
this helpful
Just wanted to comment on the the excellent service from Shelton and lines estate agents in Worcester. Especially Dawn Hancox who could not do enough for us. So polite and very helpful. Thank you....
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Aug 04, 2022
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Dear Paul, Dawn is over really pleased you have shared this, it is very kind of you. Thank you very much. All the best, Richard ...
Mar 30,2022
Mar 30,2022
3
people found
this helpful
this helpful
Excellent, professional and supportive service, highly recommended. This was my first time buying a property alone and my first experience of being in a chain, but Dawn and the team were super supportive and helped me every step of the way. Many thanks to all!...
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Aug 04, 2022
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Dear Lina M, we are so pleased that you felt supported, it is our aim to do this for everyone. Thank you and I hope you enjoy your new home! Kind regards Richard ...
Feb 24,2022
Feb 24,2022
2
people found
this helpful
this helpful
A great sale with no problems at the crucial time of completion! Thank you Shelton and Lines, and thank you Dawn....
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Aug 04, 2022
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Dear Tessa
Your review is much appreciated . Thank you. Kind regards Richard ...
Sep 17,2021
Sep 17,2021
4
people found
this helpful
this helpful
Shelton & Lines were the agents for the house we bought. They were absolutely brilliant. We had trouble with our solicitor and Dawn helped us so much I don't think we could have got through it without her. She saved our sanity. Dawn went above and ...
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Sep 27, 2021
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Dear Kim Neal, Thank you for taking the time to review us. Selling a property isn't a straight forward process, but having an Agent such as Dawn makes such a difference to the experience. Thanks again, all the best, kind regards Richard ...
Aug 24,2021
Aug 24,2021
3
people found
this helpful
this helpful
If I could give you more stars I would. Customer service is amazing and the support we have had from Kat and Dawn has been out of this world. Always there if you need them for anything. They have made my first time buying a ...
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Aug 25, 2021
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Dear Jay Page, buying your first needs to be exciting we think! I am so pleased you are happy, and I really appreciate you taking the time to write your review. Kind regards Richard ...
Aug 24,2021
Aug 24,2021
3
people found
this helpful
this helpful
WOW- What an absolutely fantastic team of people Shelton & Lines Worcester are. I cannot thank them enough. They have given me endless amounts of advice, time and outstanding customer service. Every single member of the team that we have had dealt with have been amazing ...
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Aug 25, 2021
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Dear Lucy, WOW - thank you! It is very much appreciated. We all wish you all the happiness for the future. Kind regards Richard ...
Aug 24,2021
Aug 24,2021
5
people found
this helpful
this helpful
WOW- What an absolutely fantastic team of people Shelton & Lines Worcester are. I cannot thank them enough. They have given me endless amounts of advice, time and outstanding customer service. Every single member of the team that we have had dealt with have been amazing ...
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Nov 15, 2021
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Dear Lucy, we love a "WOW" here. Thank you, it means a lot. I'm very pleased you are happy. Thank you for sharing your experience. Kind regards Richard ...
Aug 18,2021
Aug 18,2021
4
people found
this helpful
this helpful
From finding excellent tenants, being the managing letting agent for my house to selling it while I live abroad, Shelton & Lines provided a first class service. Dawn Hancox and Simon Lines followed up and kept me informed when I was getting no feedback from attorneys. ...
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Aug 25, 2021
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Dear Lynne Allen, you have experienced being a Landlord and a Vendor with us, therefore have a great overview of our main two services. Thank you so much for taking the time to share this with others. All the best, kind regards Richard ...
Aug 15,2021
Aug 15,2021
3
people found
this helpful
this helpful
Put our house on the market with Shelton and Lines and it sold within 2 weeks. Great photos taken of the property and great communication initially....
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Aug 25, 2021
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Dear Hannah, Thank you for sharing your experience, I'm pleased to see your property was sale agreed within two weeks, however if you have the time I would love to hear from you with your feedback - 01905 616330, as it appears our communication may be improved upon. Kind regards Richard ...
Aug 14,2021
Aug 14,2021
3
people found
this helpful
this helpful
Very smooth transition of sale in difficult times. Really useful being able to do majority of business online including all the solicitors work...
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Aug 25, 2021
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Dear Pam, we are always looking at improving the buying and selling process, and I am very pleased you found it a smooth process. Thank you, all the best, Richard ...
Aug 12,2021
Aug 12,2021
4
people found
this helpful
this helpful
Excellent Service from Shelton and Lines.
Dawn is so informative and nothing is too much trouble.
Kat is fantastic, she is tenacious and finds out information you require.
The videograph and photos completed by Daniel are very professional.
The whole team who have shown viewers ...
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Aug 25, 2021
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Dear S Westaway, what a lovely review, thank you for taking the time to share your experience on here. Kind regards Richard ...
Jul 27,2021
Jul 27,2021
5
people found
this helpful
this helpful
Thank you so much to the team, you have all been compassionate and caring throughout the sale of our wonderful parent’s property.
You have gone the extra mile in assisting with queries along the way and have helped to ease what has been a ...
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Jul 27, 2021
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Dear Alison & Diana, we actually have the sentence "To be successful you have to care" on the wall of our office, it is something we all actively endorse. Thank you for taking the time to share your experience. Kind regards Richard ...
Jul 03,2021
Jul 03,2021
5
people found
this helpful
this helpful
Staff have been responsive and professional at all times, especially when the negotiations were not particularly straightforward. The friendly atmosphere of the whole agency is extremely welcoming whether by phone, email or in person. Our property had been for sale for a long period yet ...
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Jul 26, 2021
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Dear S Bishop, best agent in area, thank you! This means a lot, and we will always keep moving forward and look at ways to improve. Thanks again and all the best, Richard ...
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Jan
Tenant Fees
NO LET, NO FEE. Last updated at 12/09/2018, 2:53 PM by Shelton and Lines - Worcester Office, Worcester, WComplaints Procedure
NIN-HOUSE COMPLAINTS PROCEDURE
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – [email protected]. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Last updated at 3:03 PM 25/10/2016 by Shelton and Lines - Worcester
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – [email protected]. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Best Estate Agent in Worcester 
