98% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Our customer promise You will always be made to feel welcome We will always deliver our promises We believe in great communication We are committed to continuous improvementMission statementTo be the market leader in our area, continuously develop and seek innovative ways to improve the estate agency experience. Vision statementTo ...
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Our customer promise
You will always be made to feel welcome
We will always deliver our promises
We believe in great communication
We are committed to continuous improvement
Mission statement
To be the market leader in our area, continuously develop and seek innovative ways to improve the estate agency experience.
Vision statement
To be an inspirational estate agency, working with the best people in the industry, and continued growth.
You will always be made to feel welcome
We will always deliver our promises
We believe in great communication
We are committed to continuous improvement
Mission statement
To be the market leader in our area, continuously develop and seek innovative ways to improve the estate agency experience.
Vision statement
To be an inspirational estate agency, working with the best people in the industry, and continued growth.
Latest Reviews
20th Dec 2024
reviewed by 'Rowan'
27th Sep 2024
reviewed by 'B mills'
4th Sep 2024
reviewed by 'Chris'
29th Aug 2024
reviewed by 'Caroline Park'
10th Jun 2024
reviewed by 'Diane'
6th Jun 2024
reviewed by 'Kim'
Opening Hours
Address
Shelton and Lines
37 Droitwich Road
Worcester
Worcestershire
WR3 7LG
01905 616330
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 99% | £82,250 | £1,600,000 |
| Lettings | 100% | 95% | £382 | £975 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 0 | 12 | 1 | 153 | 5 | 87 | 1 | 9 | 1 |
Areas covered
- WR3
- WR1
- WR2
- WR4
- WR5
- WR6
- WR7
- WR8
- WR9
- WR14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Images & Videos
Jul 07,2014
Jul 07,2014
4
people found
this helpful
this helpful
Very helpful all the way through the process good communications. Lee was helpful in showing us properties to our specifications and we finally found the right one .The purchase went down to the wire and we signed and completed all on the final day as ...
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Sep 27, 2014
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(1)
Thank you very much for posting this review, we are delighted you will recommend. ...
Jul 04,2014
Jul 04,2014
5
people found
this helpful
this helpful
They managed a flat for me for 4 years and their attention to detail was 1st class. Inspections were always carried out on time and were very thorough. When I had a problem with an appliance etc it was rectified quickly to the tennants and my ...
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Sep 27, 2014
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(1)
Dear Mr Charles,
We are very pleased that you feel our efforts are 1st class. We would like to thank you for your business and wish you all the very best for the future. ...
Jun 27,2014
Jun 27,2014
6
people found
this helpful
this helpful
I would like to thank Shelton & Lines for not just selling my house (thats what agents do) but for really excellent customer service, going further than what I expected. I have a job that takes me out of Worcester a lot and therefore have very ...
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Sep 27, 2014
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Mr Field,
Thank you very much for sharing your experience, we really do appreciate the time you have taken. ...
Jun 26,2014
Jun 26,2014
5
people found
this helpful
this helpful
Living two hours away from my property I needed a letting agency that I could rely on and justify the monthly charge they applied. Having met with a number of less than palatable agencies Shelton and Lines stood head and shoulders above their peers and ...
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Sep 27, 2014
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Thank you for sharing this for us Mr Hewitt. ...
Jun 20,2014
Jun 20,2014
9
people found
this helpful
this helpful
We first met Richard last year when he sold my elderly parents house in Worcester. They had tried the usual nationwide chains, but having not dealt with an estate agent in over 40 years; they became despondant and frustrated with the usual 'traits' associated with pushy ...
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Jun 19,2014
Jun 19,2014
5
people found
this helpful
this helpful
We used Shelton and Lines to manage our property when we moved out. They found a good tennant straight away, who moved in 3 days after we moved out.
Always on top of paperwork, gives advice about the property and checks the property regularly. Will use ...
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Jun 19,2014
Jun 19,2014
5
people found
this helpful
this helpful
I found the service very professional and efficient, always keeping us informed of updates and feedback and the status of the sale. They also listened to our requirments for our new house and found us properties that essentially matched our needs. If Lee was absent ...
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Sep 27, 2014
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Thank you very much for taking the time to write this. All the very best with your future plans.
Richard ...
Dawn Hancox
(120)
Simon
(51)
Jenna Pickering
(20)
Simon Lines
(18)
Emma Collins
(13)
Richard Shelton
(6)
Vanessa Tuzzio
(2)
Jan
Tenant Fees
NO LET, NO FEE. Last updated at 12/09/2018, 2:53 PM by Shelton and Lines - Worcester Office, Worcester, WComplaints Procedure
NIN-HOUSE COMPLAINTS PROCEDURE
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – [email protected]. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Last updated at 3:03 PM 25/10/2016 by Shelton and Lines - Worcester
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – [email protected]. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Best Estate Agent in Worcester 
