“Very very poor client service.. called on a Tuesday to ......”
2 Star Review
Nov 13,2014
By:
'Laura'
Nov 13,2014
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: GU1
Lettings (as a Tenant)
Rent PCM: £750
Postcode: GU1
5
people found
this helpful
Very very poor client service.. called on a Tuesday to arrange a viewing they confirmed and said "we will send you an email to confirm" never received it, the next morning I receive a call at 10am telling me the property has been already let ...
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What agent could do to change your mind?
1 - Be polite on the phone (found them quite rude and uninterested)
2 - Ask customer about requirements and locations, maximum budget, etc (basics)
3 - Get customer contact details and ask if they want to be contacted in the future with matching properties (not a simple hi and goodbye and not even thank you for considering us, terrible!!)
4 - Tell customer about other alternative properties if the requested is not available
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