67% sales valuation accuracy
75% sales fee satisfaction
89% lettings valuation accuracy
81% lettings fee satisfaction
No description for branch.
Latest Reviews
10th Nov 2023
reviewed by 'Adam'
29th Aug 2021
reviewed by 'Nicola'
4th Apr 2019
reviewed by 'Daniel'
1st Mar 2019
reviewed by 'Jessica'
Opening Hours
Address
Robertson Smith & Kempson
116 Northfield Avenue
Northfields,London
Greater London
W13 9RT
020 8566 2340
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 75% | £100,000 | £365,000 |
| Lettings | 89% | 81% | £900 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 1 | 21 | 7 | 2 | 1 | 1 | 2 | 1 | 2 |
Areas covered
- W13
- W5
- W7
- TW8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Oct 14,2014
Oct 14,2014
0
people found
this helpful
this helpful
Mr Andrew Healey has been our first point of contact with Robertson Smith & Kempson from day one. He has demonstrated incredible diligence as an Estate Agent. When we moved in we did not have water and many maintenance issues remained unresolved. He showed self-initiative to ...
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Nov 11, 2014
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Hello,
I am head of customer services here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Oct 09,2014
Oct 09,2014
0
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Estate agents tend to get bad reviews and in my experience, they are well deserved. So it's very refreshing to find an agent who not only does their job well but goes above and beyond in order to make the whole transaction of finding a ...
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Oct 14, 2014
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Hello,
I am head of customer services here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Sep 24,2014
Sep 24,2014
0
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Emma was incredibly helpful throughout the process of finding us a place to live in Northfields. We worked with a number of agents, but none of them were as good at understanding what we were looking for and finding properties that exactly matched our brief.
...
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Oct 14, 2014
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Hello,
I am head of customer services here at RSKand I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Sep 14,2014
Sep 14,2014
0
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Andrew Healy has been dealing with my flat 8 Lenan Court since I have advertised my flat at 31 Churchfield Road for renting . He was very helpful and every thing was running smothly .
However I had good experience with Robertson Smith & Kempson since 2001 buying or letting ....
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Comment on agent fees
No comment
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Sep 12,2014
Sep 12,2014
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I was very pleased with Andrew's service as he always returned my calls in timely manner. He tried very hard to make this tenancy to go through. I wanted to take up a landlord insurance he made sure all the requested documents were available. He ...
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Sep 15, 2014
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Hello,
I am head of customer services here at Robertson Smith & Kempton and I just wanted to say thank you for your kind comments about the service you received from this branch. It is always nice to read about happy customers.
Marilyn ...
Aug 21,2014
Aug 21,2014
1
people found
this helpful
this helpful
From the initial contact with Andrew, he was friendly and professional in his dealings, listening to our particular needs to select appropriate properties to view. Such was his attention to detail that in the first time we met him in person for a selection of ...
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Aug 26, 2014
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Hello,
I am head of customer services here at RSK's group office and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Aug 11,2014
Aug 11,2014
0
people found
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Hi
Impressed with the level of interest in us as a landlord given that our son was going through this process for first time. Micaela and Hernan shared key details without delay and did not lose patience if response was delayed due to be work ...
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Comment on agent fees
This part is yet to be finalised but there is room for improvement in line with a local competitor who showed some flexibility for first time landlord with heavy mortgage. We went with RSK having bought our home 13 years ago through them. Loyalty is two way thing , we think
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Aug 19, 2014
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Hello,
I am head of customer services here at Robertson Smith & Kempson and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Jul 22,2014
Jul 22,2014
0
people found
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We started our search for a (rental) house some months ago from far away Qatar and contacted many real estate agents. RSK was the one that went all the way to make sure we would find a suitable place, where from others we would only ...
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Jul 10,2014
Jul 10,2014
1
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We vacated the property on 21/06/2014 and our deposit has still not been returned by their Head Office despite constant e-mails enquiries and text messages. They required an Early Vacation Fee (650£) despite an agreement in writing with the Landlord that we wouldn't penilised for leaving the ...
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Comment on agent fees
Market rate.
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Mar 04, 2018
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Is RSK worth the RiSK?
Hi there
We're compiling testimony about RSK. Would you be interested in sharing your story?
Thanks ...
May 30,2014
May 30,2014
0
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Horrible service.They messed up with keys. There was a leak at the house and it took ages to get this sorted out. I am very disapoited wth their service....
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Mar 04, 2018
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Is RSK worth the RiSK?
Hi there
We're compiling testimony about RSK. Would you be interested in sharing your story?
Thanks ...
May 20,2014
May 20,2014
0
people found
this helpful
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After an awful experience with another agent that felt us flat-less with 2 weeks to go until moving, Andrew Healy found us the perfect flat in a very short space of time, he went to the effort of checking it fit all our crieteria, that the ...
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May 22, 2014
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Hello,
I am head of customer services here at Robertson Smith & Kempson and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
May 01,2014
May 01,2014
0
people found
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RSK were unable to find a suitable tenant for my flat so I informed them I no longer needed their services and I thought we parted amicably. Months later they refuse to take the listing off their website, so they appear to still be listing ...
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What agent could do to change your mind?
They need to immediately remove the listing from their website and all the property websites it appears on.Attached Filesnbsp;
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May 12, 2014
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our RSK Northfields branch. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Jan 30,2014
Jan 30,2014
1
people found
this helpful
this helpful
The agent found us a dodgy customer who had wasted us months of time and we lose out on the property we want to buy. In spite of the glorious promise, they did not lift a finger to vet the buyer' financial situation, and they ...
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Dec 17,2013
Dec 17,2013
1
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I've got literally the same experience as the people complaining above.
With these ¢â‚¬Å“Professionals¢â‚¬Â I have lost moths of waiting and more than £20K, while dealing in a row with doggy sellers and doggy agents.
At the end they increased the sell price just before ...
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What agent could do to change your mind?
Dignity does not consist in possessing honors, but in deserving them. AristotleAttached Filesnbsp;
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Dec 10,2013
Dec 10,2013
0
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I signed a tenancy agreement with a landlord connected with RSK with a few special conditions. All the emails I received from RSK agents confirmed that the conditions will be met, several times.
On the commencement date, I was shocked to see that the landlord ...
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What agent could do to change your mind?
Compensate me for the mishandling of the caseAttached Filesnbsp;
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Jan 09, 2014
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by Robertson Smith & Kempson. I have recently taken over the role of Head of Customer Services at Thamesview Estate Agents their parent company and have been unable to trace any email from you I am afraid.
If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearin ...
Jun 05,2013
Jun 05,2013
4
people found
this helpful
this helpful
Extremely disappointed with this agency. I would not recommend RSK to anyone.
My wife and I made an offer on a house. As we were about to exchange contracts, the buyer pulled out asking for yet more money (potentially under the table). The agency was ...
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Jul 03, 2013
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As we do not experience complaints from buyers and sellers we know which transaction this comment relates to. As the Agent we are sometimes put in a difficult position by our vendors instructions as was the case in this instance. We worked very hard to try and keep this transaction together and ultimately this buyer withdrew because unfortunately they were unable to pay the market price for the house. Whilst we try to be as fair as possible to the buyers ultimately our role is to get the vendor ...
Mar 12,2011
Mar 12,2011
8
people found
this helpful
this helpful
Even when the council pointed out that the seller was lying about various things about the house, RSK were absolutely unapologetic and did their best (failing miserably) to string us along. People like these make most believe that estate agents are gap-toothed shiny-suited ex cons. ...
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Tristan Lee
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:12 PM 24/09/2021 by Robin Philpot
