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Staines-upon-Thames, TW18
1.7/5, 12 Reviews
17% Recommended
0% letting valuation accuracy
9% letting fee satisfaction
No Description Found
Latest Reviews
Adityaraj Kadam
Roberto Gaidarji
Lailani From Bracknell
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 9.00% | £840 | £1,300 |
Address
Romans
4-8 Kingston Road, Staines-upon-Thames, Surrey
TW18 4LG
01784 464 346
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Romans Branches (View All 37)
Horrible experience as ...
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1 Star Review
By : 'Meta'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW18
14 Mar 2023
People found this helpful1
Horrible experience as tenant. 11 tenants 11 one star reviews have been removed by romans for some reason this week from this platform.... Read Full Review
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Meta Mask said about Romans
Services : Letting( As a Tenant )Date: 14th Mar 2023
Horrible experience as tenant. 11 tenants 11 one star reviews have been removed by romans for some reason this week from this platform. Avoid.
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Romans Team - A professional ...
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5 Star Review
Yash
By : 'Adityaraj'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TW18
20 Jun 2022
People found this helpful0
Dear Romans Team, We just wanted to say a huge, huge thank you to your team for all your help and support with everything to get us to our special day! It was such a struggle at times to remain positive, but without you we could not have got through it all. The stress, the tears & the... Read Full Review
Comments (0)Dear Romans Team,
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Adityaraj Kadam said about Romans
Services : Sales( As a Buyer )Date: 19th Jun 2022
Dear Romans Team,
We just wanted to say a huge, huge thank you to your team for all your help and support with everything to get us to our special day! It was such a struggle at times to remain positive, but without you we could not have got through it all. The stress, the tears & the sleepless nights has all been worth it. We still can't quite believe that the home we fell in love with & saw the potential in has really become ours!
This is all thanks to YASH DOBEE. Yash, you are such a lovely, polite, friendly & helpful person, provided answers to all the queries, answered calls all the time. We are so grateful to you Yash & words can't describe how very grateful we truly are. We feel so lucky & blessed to have been so fortunate to have been able to have had such helpful people, especially yourself to guide us
through this stressful process of finding a new home. Also a special thanks to Jonathan Hawthorne, who also guided us as Sales Manager on the process, helped to bridge the Gap wherever needed. Thanks Jonathan for your guidance, support.
Thank you Romans team for everything, truly professional in handling things and providing clarity on details whenever needed!
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am truly sorry that I can not ...
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1 Star Review
By : 'Elena'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £375000
Would you recommend ? : No
Postcode : TW18
15 May 2021
People found this helpful1
I am truly sorry that I can not give less than zero stars to this agency, otherwise I would have definitely been more harsh. The worst experience that I had it’s with this agency, especially with the team that followed our attempt to buy a property. The first thing to point out is the... Read Full Review
Comments (0)I am truly sorry that I can not give less than zero stars to this agency, otherwise I would have definitely been more harsh.
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Elena Masiero said about Romans
Services : Letting( As a Prospective Landlord/Tenant )Date: 14th May 2021
I am truly sorry that I can not give less than zero stars to this agency, otherwise I would have definitely been more harsh.
The worst experience that I had it’s with this agency, especially with the team that followed our attempt to buy a property.
The first thing to point out is the absolutely shameful behaviour of the agent that dealt with the whole situation. This guy spent his own time to lie to us regarding everything since day one, and took the advantage of our inexperience and the fact that this was our first house purchase. He terribly lied about the age of the property, and once we tried to make an offer, he claimed that another interested buyer made already an higher offer(apparently that was not really true). We also requested to have some furniture left in the property by the previous owner, but he said that the wife’s of the seller did not want to leave anything to us.
We accepted the deal because the house was worth it, but once we dropped off the offer, he begged us to proceed with the purchase, and he also said that the sellers were more than happy to negotiate and dropping the price and leave furniture for free. Why this did not happened before when we asked for it?
And also, the agent completely disappeared after the offer was accepted. He did not response to any of our calls by our phone number, but he was always picking up the phone when we called him by different numbers.
A perfect example of an unprofessional agent that he is constantly looking to get money out of your pocket to get the best interest of it.
Speaking of unprofessional manners, the second in the list, but not less important in terms of disappointment and stressful time, was the mortgage advisor. We had a zoom video call where she previously asked us to get ready with all our questions, and as first buyers in the UK, and in our life at all, we had a couple of common sense questions for her.
She was quite rude over the phone, and she seemed very annoyed by our questions. She literally showed an upset face anytime we asked questions regarding the mortgage. On top of that, she gave us the worst offer ever. We know that because we contacted another mortgage advisor who responded to the same questions and gave us a different and more convenient quotation, without asking us a penny and treating us with amazing and lovely manners. Romans mortgage advisor treated us as ignorant people, taking the advantage of the fact that English is not our first language. This lady called me once to get my bank account details, while I was extremely busy at work, and of course I told her that I was not in a good moment, but she insisted to get my card details saying that I would get charged for only a pound to get the bank survey done and I gave them to her, discovering late in the evening, that got charged almost 600 quid. The home survey supposed to be for free, accordingly to her words. Honestly, I almost passed out on top of the grill at work, because I didn’t know what that transaction was and I got a panic attack for it.
More dramas arrived with her unprofessional attitude, but I want to save the time to speak about the last piece of the puzzle. The selling manager in Charge of them.
After we dropped the offer, because too many things were not looking good, this guy called us and we spent more than half an hour to explain the whole situation and the terrible experience that we had. When I told him that I have been charged for the bank survey (that it supposed to be free according to the agency mortgage advisor) and that we also paid almost 700 quid for an external house surveyor, he told us that we wasted our money because he knew that the problems raised by the surveyor were common, and he was more than capable to tell us that without involved a professional surveyor. We both felt treated like stupid.
Rather than apologise for the terrible experience that we had with his agency, he has been so rude with us, defending his colleagues, and telling us that we had to lower a lot our expectations.
Since we were not anymore keen to spend almost 400 grand for this property, he tried to make us change our mind, unsuccessfully. He never said sorry for the inconveniences, and he hanged up the phone impulsively and in a rude manner.
As first time buyers, you expect a little bit of more humanity, especially from a branch manager. This was not the case. This was the worst experience ever.
An awful experience that marked me and my partner for all our entire life.
Coming to a conclusion, the last unacceptable part of the story, is that after a written complaint made by my same sex partner, the main customer service complaints handlers of the whole branch, contacted her trying to come up with a solution, and my partner clearly stated that I was about to write a negative review too. After all the explanations that she gave him, he apologised and also asked her to be merciful and to avoid to make another negative review, because the people that made our life an hell for almost three months, have their own family and lives.
This is the perfect example of the fact that they did not consider us as human beings or worst, a family. Awful, again.
Dear fellow future buyers, think twice and wise before to get in touch with this agency.
Please Romans branch manager or whatever, do not even try to contact me after this disgraceful experience, because we gave up already three months of our lives believing in your words. We had more than enough and we do not want to hear anymore from you.
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Horrible unprofessional ...
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1 Star Review
By : 'Roberto'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : TW14
9 Jul 2019
People found this helpful2
You cannot trust them,. Unfortunately. I had a house let agreed. The house was in a very poor condition, so the Landlord agreed to refurbish it. I had to wait almost a month ans when i finally got the keys, no work whatsoever was done in the house. The Estate agents (Akash and Lily) gave me the... Read Full Review
Comments (0)You cannot trust them,. Unfortunately. I had a house let agreed. The house was in a very poor condition, so the Landlord agreed to refurbish it. I had to wait almost a month ans when i finally got the keys, no work whatsoever was done in the house. The Estate agents (Akash and Lily) gave me the excuse that "The Landlord got his dates mixed up".
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Roberto Gaidarji said about Romans
Services : Letting( As a Tenant )Date: 8th Jul 2019
You cannot trust them,. Unfortunately. I had a house let agreed. The house was in a very poor condition, so the Landlord agreed to refurbish it. I had to wait almost a month ans when i finally got the keys, no work whatsoever was done in the house. The Estate agents (Akash and Lily) gave me the excuse that "The Landlord got his dates mixed up".
I had to pay hotel for my family until i found another property.
They have not even have the decency of returning my money as of today.
NEVER DOING ANY BUSINESS WITH THEM AGAIN
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Review mortgage ...
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5 Star Review
Max
By : 'Lailani'
Services : Letting( Accounts )
Would you recommend ? : Yes
Postcode : RG12
14 Feb 2019
People found this helpful0
The above staff was kind and patient to look out the best deal that suits my needs. My mortgage interest was adjusted from 5% right down to 1.88%. He was helpful and gives a very honest advised. I am very happy with the... Read Full Review
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Lailani From Bracknell said about Romans
Services : Letting( Accounts )Date: 14th Feb 2019
The above staff was kind and patient to look out the best deal that suits my needs. My mortgage interest was adjusted from 5% right down to 1.88%. He was helpful and gives a very honest advised. I am very happy with the service.
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I tried to rent a flat from ...
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1 Star Review
By : 'Kim'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : 72
22 Dec 2017
People found this helpful16
I tried to rent a flat from Romans, I liked the flat and I put the offer in, than I found out estate agents Fees were £760.00 Where most estate agents fees range £200 - £250. I asked the agent how do you justify the price being 300% more expensive than others, replay was: we are the best Watch... Read Full Review
Comments on Agent Fees
Terrible Stealing in brought day light
Comments (0)I tried to rent a flat from Romans, I liked the flat and I put the offer in, than I found out estate agents Fees were £760.00
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Kim said about Romans
Services : Letting( As a Prospective Landlord/Tenant )Date: 22nd Dec 2017
I tried to rent a flat from Romans, I liked the flat and I put the offer in, than I found out estate agents Fees were £760.00
Where most estate agents fees range £200 - £250.
I asked the agent how do you justify the price being 300% more expensive than others, replay was: we are the best
Watch out ! They are complete rip off !
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Would give zero stars if I ...
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1 Star Review
amina
By : 'John'
Services : Letting( As a Tenant )
Rent PCM : £1075
Would you recommend ? : No
Postcode : GU25
24 Oct 2017
People found this helpful6
Would give zero stars if I could. Once you have signed the contract they are not interested. Made me get contents insurance on a unfurnished property, then did not fix a broken kitchen window(broken by previous tenant) thereby voiding the insurance ,should we be broken into as house is not secure. ... Read Full Review
Comments on Agent Fees
Expensive
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John Eggleton said about Romans
Services : Letting( As a Tenant )Date: 23rd Oct 2017
Would give zero stars if I could. Once you have signed the contract they are not interested. Made me get contents insurance on a unfurnished property, then did not fix a broken kitchen window(broken by previous tenant) thereby voiding the insurance ,should we be broken into as house is not secure. Property manager Amina does not respond to emails, telephone calls. Told us there was parking for 2 cars, ended up being only parking for 1. Shocking service. Stay away.
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Worst experience in my ...
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1 Star Review
By : 'Vugar'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : No
Postcode : TW18
20 Mar 2017
People found this helpful6
Worst experience in my life.... 1star is even too good for them! Please try to avoid romans staines! I rented a propert for nerly 1.5 years. Problems started when I asked to repair the dishwasher which was not working from day 1. Property manager Amena will ignore all your e mails, would not even... Read Full Review
Comments on Agent Fees
too high! You pay premieum fee to be treated like premium crap!
Comments (0)Worst experience in my life.... 1star is even too good for them! Please try to avoid romans staines! I rented a propert for nerly 1.5 years. Problems started when I asked to repair the dishwasher which was not working from day 1. Property manager Amena will ignore all your e mails, would not even read them (every time when I called she had no idea about the e mails i sent). It took them 7months to send someone to check the dishwasher who just said oh yeah it is broken and that was it, never heard anything since then, kept being ignored until my check out. When I tried to call she kept interrupting me, didn't let me finish my sentences and even tried to charge me �75 for sending a contractor to check the dishwasher. Very very rude person, please don't be fooled!
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Vugar S said about Romans
Services : Letting( As a Tenant )Date: 20th Mar 2017
Worst experience in my life.... 1star is even too good for them! Please try to avoid romans staines! I rented a propert for nerly 1.5 years. Problems started when I asked to repair the dishwasher which was not working from day 1. Property manager Amena will ignore all your e mails, would not even read them (every time when I called she had no idea about the e mails i sent). It took them 7months to send someone to check the dishwasher who just said oh yeah it is broken and that was it, never heard anything since then, kept being ignored until my check out. When I tried to call she kept interrupting me, didn't let me finish my sentences and even tried to charge me �75 for sending a contractor to check the dishwasher. Very very rude person, please don't be fooled!
Following is probably more important. Amena and her check out team will scam you which is guaranteed! During the check out I was there in person, and in 2 hours that I was there nothing was asked of me, so I assumed everything is going well. Then she just said we are done and we need to leave. I asked whether there were any problems that I should know before we leave the place and she reassured me that there was nothing in the report just some wear and tear and very minor things which won't be a problem. She even said I will see the report soon, most of the notes will be for land lady rather than me. Next thing I know Amena sends me a report with approx �300 charge which was deducted from my deposit. For example: �25 for scratches in the wardrobe, which was done by previous tenant. I found the previous report and sent to Amena to confirm that it was already there, but she wouldn't listen. She kept saying that this is the charge because we didn't let land lady know of this so she could repair in advance. If I have not done this why should I report it? Then they couldn't find one of the cushions apprently, which was in the flat. Why would I leave 1 cushion in the flat and take another one with me? I explained that if there was a problem with locating something during the check out why noone asked me? I sat there for 2 hours, i could have shown where it was... I could not convince Amena that cushion was in the flat and that it was their fault for not locating it, even asked if they would let me go to the flat for 10mins to show where it was, and she still did not allow. So �20 for a cushion.... I asked to be reasonable at least, you can buy a new cushion for �10 on amazon, but she kept ignoring and interrupting me. But I only realised this was a scam when they wanted to charge me to remove a lamp (land lady's lamp) which they believed it was mine and I left it there because it was too big... They wanted to charge �140 to remove it. Apprently the way they do it, during the check in process they will not take photos of some stuff e.g lamp, iron board, and when you check out they will charge crazy amount to remove it. And even if you want to remove those yourself they won't allow you to enter the flat. So make sure all items are clearly listed and photos are taken! I tried to talk to Amena, tried to explain as I thought she will understand but no ignored every single e mail, and during the call she was so rude that I did not want to deal with her for another second. I could have disputed it and most like to make most of it in my favor, but knowing that they are involved, and I would have to deal with them, I did not think it was worth it. That is how much stress they created, and for what �300. I just said to deduct it and I don't want to hear from romans again.
This is apprently normal way of working for romans, they don't see you as their customers, so be prepared to be treated like crap by Amena and her team.
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If there was an option to ...
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1 Star Review
Lucy
By : 'Lucy'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : TW18
11 Mar 2017
People found this helpful8
If there was an option to give 0 stars I would. I have never dealt with such an incompetent estate agent. They charge a fortune for an appalling service. Sarah gave incorrect information the entire way through the veiwing process which resulted in us moving into a property that was not ready and... Read Full Review
Comments on Agent Fees
Terrible. Every expensive and over charge for everything!
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Lucy said about Romans
Services : Letting( As a Tenant )Date: 11th Mar 2017
If there was an option to give 0 stars I would. I have never dealt with such an incompetent estate agent. They charge a fortune for an appalling service. Sarah gave incorrect information the entire way through the veiwing process which resulted in us moving into a property that was not ready and had none of the major things a rental should have - heating, hot water, security etc. Amina a so called property manager does not respond to calls, ignores emails and when it all gets too much for her simply refuses to talk to you on the phone. It is even costing us money to leave the property! They will take every penny they possibly can. We ended up going all the way through the complains procedure and still not getting a satisfactory outcome. The staff do not communicate internally which results in non stop chasing for the same issues as one doesn't know what the other one is doing. I honestly can't stress enough to people to use another agent, we are not receiving a much better service in a much higher quality property.
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It's a shame I had to enter 1 ...
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1 Star Review
By : 'Louise'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SL9
7 Mar 2017
People found this helpful9
It's a shame I had to enter 1 star because I don't feel they even deserve that. Will never and would never advise anyone to deal with Romans. I've not met one person who hasn't said the same. Absolutely appalling... Read Full Review
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Louise said about Romans
Services : Letting( As a Tenant )Date: 7th Mar 2017
It's a shame I had to enter 1 star because I don't feel they even deserve that. Will never and would never advise anyone to deal with Romans. I've not met one person who hasn't said the same. Absolutely appalling service!
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WORST ESTATE AGENT ...
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1 Star Review
By : 'Natasha'
Services : Letting( As a Tenant )
Rent PCM : £840
Would you recommend ? : No
Postcode : TW14
18 Nov 2016
People found this helpful8
WORST ESTATE AGENT EVER!!! Worst estate agent ever!!! Rude, fob you off, given wrong information by sarah, dont get called back when they say they will the most recent by amena, I had to chase my contract renwals, I had to chase my end of tenancy as they dont acknowledge anything, the list can go ... Read Full Review
Comments (0)WORST ESTATE AGENT EVER!!!
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Natasha said about Romans
Services : Letting( As a Tenant )Date: 18th Nov 2016
WORST ESTATE AGENT EVER!!!
Worst estate agent ever!!!
Rude, fob you off, given wrong information by sarah, dont get called back when they say they will the most recent by amena, I had to chase my contract renwals, I had to chase my end of tenancy as they dont acknowledge anything, the list can go on!!
Words cannot describe how bad they are (well they can, I just dont think I can use them on here)!
1 star given because I had to, I would like to of given zero!
I cannot stress this enough-
!!do not use romans in staines!!
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Except for the first call, ...
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1 Star Review
By : 'Javis'
Services : Letting( As a Tenant )
Rent PCM : £915
Would you recommend ? : No
Postcode : TW18
12 Oct 2015
People found this helpful6
Except for the first call, there was nothing good about this estate agent who even has no idea what documents we need at all. Because of his confused mind, it took 2 weeks to be sending assorted different things forth and back, all to start the referencing only. As time went by, although we had... Read Full Review
What agent could do to change your mind?
Be responsible and truthful. If he had known everything and told us at one time, things could have gone very differently. And don't ignore anymore.
Comments on Agent Fees
He had exaggerated it and forced us to pay over a year's rental in advance.
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Javis Ho said about Romans
Services : Letting( As a Tenant )Date: 11th Oct 2015
Except for the first call, there was nothing good about this estate agent who even has no idea what documents we need at all. Because of his confused mind, it took 2 weeks to be sending assorted different things forth and back, all to start the referencing only. As time went by, although we had been dragged due to his very personal dimwit and unprofessional knowledge, he remained slack at work with his * attitude and ignored us. We are international students and barely able to come to study in the UK, yet he forced us to pay the whole year's rental in advance to secure the property. We know that 6 months are common for students, but a year... Huh, guess it's completely contributed to Romans's finances. Until now, we have paid £250 for down payment and have had over £12000 ready; however, the agent doesn't let us in timely as promised and is off from work today. In total, he's kept us waiting for entire 2 weeks.
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Last updated at 11/30/2, 12:00:00 AM by allAgents
