Richard Kendall Estate Agent
Pontefract, WF8
4.9/5, 186 reviews
95% recommended
89% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Our Pontefract office opened in 2014, just on the historical Cornmarket in Pontefract. We don’t just look after properties in the town centre, we travel to Castleford, Whitley and South Elmsall and Ackworth to name just a few. We have a sales and lettings department in our Pontefract office, together ... show more Our Pontefract office opened in 2014, just on the historical Cornmarket in Pontefract. We don’t just look after properties in the town centre, we travel to Castleford, Whitley and South Elmsall and Ackworth to name just a few. We have a sales and lettings department in our Pontefract office, together with mortgage advisors and our team of solicitors, all who are on hand to give advice whenever you need it.

Opening Hours
Address

Richard Kendall Estate Agent
15 Cornmarket
Pontefract
West Yorkshire
WF8 1AN
01977 798 844

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 100% £65,000 £1,900,000
Lettings 100% 99% £320 £925
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 0 17 0 95 5 50 4 3 0
Areas covered
  • WF7
  • WF11
  • WF8
  • S72
  • S60
  • S72
  • S75
  • S63
  • WF9
  • DN14
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TPOS TDS SAGEagent
Latest Properties

“Polite & Easy to deal with...”

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Jul 03,2018
Minithumbup
By: 'Happy'
Jul 03,2018
0 people found
this helpful
Jayne and the team @ RK in Pontefract made the purchase of our first family home a breeze. Jayne's bubbly personality made me feel very comfortable that we were being looked after. Communication was excellent through out the whole process. All in a great experience....
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Comment on agent fees
N/A
Was this helpful? Yes

“And this is why I chose a high street estate agent...”

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Jun 30,2018
Minithumbdown
By: 'Lea'
Jun 30,2018
0 people found
this helpful
I'm not going to lie, we did consider an on line estate agent, however, in the end we went for Richard Kendall's in Pontefract. From start to finish the service provided has been second to none. Their team phoned when they said they would, did ...
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Comment on agent fees
Reasonable and competitive
Was this helpful? Yes

“Excellent service above and beyond couldn't do enough for there clients...”

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Jun 28,2018
Minithumbup
Sophie
By: 'Jennifer'
Jun 28,2018
0 people found
this helpful
Absolute great service would use them again for sure. Sophie went above and beyond to help with our sale. Thank you...
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“Professional...”

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Jun 22,2018
Minithumbup
Lisa
By: 'Linda'
Jun 22,2018
0 people found
this helpful
I have to say that Lisa and Jayne provided excellent service throughout this very stressful time. They were always polite and very helpful and always kept us updated on the progress of our sale....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Excellent help and support throughout the process...”

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Jun 22,2018
Minithumbup
Lisa
By: 'Lisa'
Jun 22,2018
0 people found
this helpful
Without the help, support and encouragement from Lisa Wood we would have took our property off the market. She has been extremely professional, friendly and so helpful beyond her normal daily routine. We thank her so much for the guidance and the sale of our ...
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Comment on agent fees
Very Good, customer service excellent.
Was this helpful? Yes

“Great Service!! Would highly recommend...”

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Jun 10,2018
Minithumbup
By: 'Christopher'
Jun 10,2018
0 people found
this helpful
Had a great service here. When nobody else was informing us about our house move Jayne kept us well informed all the time and was always lovely to speak to. When getting to the final stages Jayne gave us 100% to make sure we got to ...
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Was this helpful? Yes

“Absolute top notch service!...”

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Jun 09,2018
Minithumbup
Kelly
By: 'Miss'
Jun 09,2018
0 people found
this helpful
Kelly dealt with everything swiftly and efficiently. She was super helpful and very friendly. Wonderful service and five star treatment! Thank you so very much!...
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Comment on agent fees
Good
Was this helpful? Yes
By: JULIE
Jun 14, 2018
View all comments (1)
I also had Kelly finding a tennant for me and found her very friendly and efficient. When Kelly was not available others were happy to help answer questions. Would not hesitate to recommend. ...

“Excellent...”

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May 04,2018
Minithumbup
Sophie
By: 'Nic'
May 04,2018
0 people found
this helpful
Used Richard Kendall to purchase a property and was seamless from start to finish. Sophie was very helpful, friendly and chased things up for us when required...
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Comment on agent fees
N/a
Was this helpful? Yes

“Everything...”

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Apr 20,2018
Minithumbup
Lisa
Jody
By: 'Tony'
Apr 20,2018
0 people found
this helpful
Lisa was excellent from day one she corresponded with all the time letting me know what was happening 10/10 for Lisa Jody did my brochure which also was excellent 10/10...
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Comment on agent fees
Good
Was this helpful? Yes

“Renting...”

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Apr 06,2018
Minithumbup
Kelly
By: 'Liam'
Apr 06,2018
0 people found
this helpful
My partner and I are first time couple renting and Kelly really helped to break down the process. The whole team were great and very professional. Also Danya was a great help with our applications. We just want to say a huge thank you and ...
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Comment on agent fees
Very reasonable agent fees and no Additional fees if wanting to extend tenancy.
Was this helpful? Yes

“Renting...”

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Apr 06,2018
Minithumbup
Kelly
By: 'Liam'
Apr 06,2018
0 people found
this helpful
My partner and I are first time couple renting and Kelly really helped to break down the process. The whole team were great and very professional. Also Danya was a great help with our applications. We just want to say a huge thank you and ...
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Comment on agent fees
Very reasonable agent fees and no Additional fees if wanting to extend tenancy.
Was this helpful? Yes

“Outstanding Service...”

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Apr 05,2018
Minithumbup
By: 'Claire'
Apr 05,2018
1 people found
this helpful
From start to finish I have been absolutely delighted with the service I have received. Jayne has been professional and courteous, has actively engaged with me through every step of the process and gone over and above to ensure that the sale of my property ...
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Comment on agent fees
Extremely reasonable, particularly considering the level of service that you receive.
Was this helpful? Yes

“Fab service from Kelly...”

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Apr 04,2018
Minithumbup
Kelly
By: 'Jane'
Apr 04,2018
1 people found
this helpful
Richard & Jane have received brilliant service from Kelly. We rented 2 properties and service was 1st class. Hope to keep intouch. Thanks Kelly....
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Comment on agent fees
Good
Was this helpful? Yes

“Jayne has given exceptional service throughout the whole process of ......”

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Mar 02,2018
Minithumbup
By: 'Kathryn'
Mar 02,2018
2 people found
this helpful
Jayne has given exceptional service throughout the whole process of our purchase. From start to finish, she has kept us up to date with progress, chased both ours and the vendors' solicitors, and been an incredibly efficient part of the proceedings. We wish to thank ...
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Was this helpful? Yes

“We couldn't thank Lisa enough for all her hard work ......”

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Feb 02,2018
Minithumbup
Lisa
By: 'Courtney'
Feb 02,2018
2 people found
this helpful
We couldn't thank Lisa enough for all her hard work and efforts throughout the stages of exchanging contracts for our new house. Without the hard work of Lisa myself and partner genuinely believe we wouldn't be getting the keys for our new home. We would ...
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Comment on agent fees
Good
Was this helpful? Yes

“Jody Jayne, lisa and all staff at Richard Kendall estate ......”

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Jan 26,2018
Minithumbup
Jody
By: 'Tilly'
Jan 26,2018
2 people found
this helpful
Jody Jayne, lisa and all staff at Richard Kendall estate agents were a brilliant team to have help and support me in selling my property. From valuation to completion they were approachable professional and compassionate. I would highly recommend their services....
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Comment on agent fees
Competitive
Was this helpful? Yes

“All staff we dealt with at Richard Kendall's were very ......”

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Jan 25,2018
Minithumbup
Lisa
Jody
By: 'Happy'
Jan 25,2018
2 people found
this helpful
All staff we dealt with at Richard Kendall's were very pleasant and professional. Jody provided a realistic valuation & provided practical advice regarding the presentation of the property. Lisa dealt with the offers we had in well. Obtaining the essential information we needed to make a ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Lisa has been absolutely fantastic throughout our 3 month ordeal! I ......”

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Jan 23,2018
Minithumbup
Lisa
By: 'Jason'
Jan 23,2018
3 people found
this helpful
Lisa has been absolutely fantastic throughout our 3 month ordeal! I would say that Lisa single handed (with help from her sister in Castleford at times!) ensured that our purchase and the purchase up the chain happened. She chased solicitors, sellers and even offered to make ...
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Comment on agent fees
Superior purchasing service and aftercare.
Was this helpful? Yes

“We have received really good service. Always in contact with ......”

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Jan 11,2018
Minithumbup
Lisa
By: 'Claire'
Jan 11,2018
1 people found
this helpful
We have received really good service. Always in contact with us, and sorting out any problems quickly. I would highly recommend them....
read full review
Comment on agent fees
Fees were reasonable.
Was this helpful? Yes

“We cannot thank Lisa enough for all the help & support ......”

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Dec 21,2017
Minithumbup
Lisa
By: 'Hugh'
Dec 21,2017
1 people found
this helpful
We cannot thank Lisa enough for all the help & support she gave us when we were buying our property, in fact she went above & beyond the call of duty at times. In fact we found all the staff there really friendly even at one time ...
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Comment on agent fees
Only purchased, so no fees
Was this helpful? Yes

“These two people are very helpful, professional, informed and have ......”

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Dec 19,2017
Minithumbup
Lisa
Jody
By: 'Mr'
Dec 19,2017
1 people found
this helpful
These two people are very helpful, professional, informed and have a great customer care attitude. They were on top of their game and cold not do enough for us regarding all our enquiries. They are a credit to your company....
read full review
Comment on agent fees
Value for services given
Was this helpful? Yes

“Lisa couldn't have been more helpful or supportive whilst I ......”

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Dec 15,2017
Minithumbup
Lisa
Jody
By: 'Sur'
Dec 15,2017
0 people found
this helpful
Lisa couldn't have been more helpful or supportive whilst I was selling my parents home. It is a traumatic experience when you are clearing out your parents home and selling it and Lisa supported me along the way. Jody was also very helpful and supportive ...
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Comment on agent fees
Good value
Was this helpful? Yes

“Both Jody who came out to value my property & Lisa ......”

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Dec 13,2017
Minithumbup
Jody
Lisa
By: 'Karen'
Dec 13,2017
0 people found
this helpful
Both Jody who came out to value my property & Lisa who I had excellent contact with throughout the sale of my property have been very good ... an issue did occur with the conveyer it was brought to my attention only through myself contacting the conveyer ...
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Comment on agent fees
Good
Was this helpful? Yes

“Jayne was very professional, but at the same showed a ......”

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Nov 30,2017
Minithumbup
By: 'Joan'
Nov 30,2017
1 people found
this helpful
Jayne was very professional, but at the same showed a caring and pleasant manner when we had to sell m mother's home....
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Comment on agent fees
Ok
Was this helpful? Yes

“A thorough and good on selling my property. Jayne was ......”

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Nov 08,2017
Minithumbup
By: 'Gaynor'
Nov 08,2017
0 people found
this helpful
A thorough and good on selling my property. Jayne was very efficient from start to finish, she kept me well informed of the progress. Would highly recommend Richard Kendall to anyone...
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Comment on agent fees
Good
Was this helpful? Yes

“Very pleased with the purchase of my property through the ......”

Share on :
Nov 07,2017
Minithumbup
Lisa
Jody
By: 'Mr'
Nov 07,2017
1 people found
this helpful
Very pleased with the purchase of my property through the Pontefract office of Richard Kendall. Communication from both Lisa Wood and Jody Murphy was excellent. Professional, friendly and proactive. Recommend Agent....
read full review
Comment on agent fees
The fees are very reasonable and competitive for the professional, honest and competent service received.
Was this helpful? Yes
By: Claire Kendall
Nov 08, 2017
View all comments (1)
Many thanks for taking the time to write your review for Lisa and Jody here at the Pontefract office at Richard Kendall Estate Agent. We are glad that you were happy with the service you received. ...

“Excellent service from Kelly and anyone else who me and ......”

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Nov 06,2017
Minithumbup
By: 'Anthea'
Nov 06,2017
0 people found
this helpful
Excellent service from Kelly and anyone else who me and my partner spoke to throughout. Nothing was ever too much trouble for anyone when we had a query or just wanted an update on our application someone always got back to us us soon as ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“A stress free and smooth transaction for us selling our ......”

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Oct 25,2017
Minithumbup
Lisa
By: 'Cheryl'
Oct 25,2017
0 people found
this helpful
A stress free and smooth transaction for us selling our property would definitely recommend Richard Kendall to friends and family Thankyou Cheryl and Grant Chapman...
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes

“Nothing but 5* service received from Lisa throughout the sale.She ......”

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Oct 21,2017
Minithumbup
Lisa
By: 'Kath.'
Oct 21,2017
0 people found
this helpful
Nothing but 5* service received from Lisa throughout the sale. She was always extremely professional, efficient,helpful and very approachable, nothing was ever too much trouble for her. The apartment did take a while to sell and once sold there were added problems and delays due ...
read full review
Comment on agent fees
No problem, satisfied.
Was this helpful? Yes

“Great company to deal with, both Jayne and Lisa went ......”

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Sep 26,2017
Minithumbup
Lisa
By: 'Dave'
Sep 26,2017
0 people found
this helpful
Great company to deal with, both Jayne and Lisa went out of their way to be helpful and keep us in the loop as to what was happening Would definitely recommend Richard Kendall Excellent service!!...
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Was this helpful? Yes
Staff picture Elizabeth
(202)
No image available Lisa
(106)
Staff picture Sophie
(24)
No image available Jody
(13)

Tenant Fees

Pending
£0 (inc. VAT), Pay Upfront

- THE RENT DUE UNDER THE TENANCY
- A REFUNDABLE TENANCY DEPOSIT – CAPPED AT 5 WEEKS’ RENT
- A REFUNDABLE HOLDING DEPOSIT (IF REQUIRED) - CAPPED AT 1 WEEK’S RENT.
- PAYMENTS IN THE EVENT OF A DEFAULT RELATING TO TIMELY PAYMENT OF RENT OR LOSS OF KEYS:
- PAYMENT WHERE A TENANT REQUESTS VARIATION, ASSIGNMENT OR REPLACEMENT OF A TENANCY - PAYMENT NOT TO EXCEED £50 (INCLG VAT) OR REASONABLE COSTS INCURRED
- PAYMENT WHERE A TENANT REQUESTS EARLY TERMINATION OF THE TENANCY AGREEMENT – PAYMENT CANNOT EXCEED THE LOSS SUFFERED BY THE LANDLORD OR REASONABLE COSTS INCURRED AND A LANDLORD MAY NOT BE OBLIGED TO ACCEPT AN EARLY TERMINATION.
- PAYMENT IN RESPECT OF COUNCIL TAX WHERE THE TENANT HAS FAILED TO PAY IT
- ANY PAYMENT IN CONNECTION WITH THE PROVISION OF A UTILITY TO THE PROPERTY (MEANING ELECTRICITY; GAS OR OTHER FUEL; WATER OR SEWAGE
- PAYMENT FOR A TV LICENSE
- PAYMENT FOR COMMUNICATION SERVICES (PHONE OTHER THAN A MOBILE PHONE; INTERNET; CABLE TV OR SATELLITE TV)
- GREEN DEAL CHARGE

Last updated on 31/05/2019, 4:21 PM by Lucie Appleton - Receptionist

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.

The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.

Richard Kendall Estate Agent
15 Cornmarket
Pontefract
WF8 1AN

When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.

Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.

After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.

As a Propertymark Protected agent, if you feel your
complaint has not been satisfactorily dealt with by
ourselves and the redress scheme, you can send your
complaint to Propertymark. Go to the Propertymark
website to download a complaint form.
Propertymark investigates complaints against
members where there is evidence the agent has
breached Conduct and Membership Rules. Examples
of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical
and professional practice, and failure to answer
correspondence.
01926 496 791
[email protected]
propertymark.co.uk/complaints
Last updated at 12:09 PM 18/05/2022 by allAgents

Awards won by Richard Kendall Estate Agent, Pontefract WF8 1AN



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