No fees information available

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

RE/MAX Property Group Complaints Procedure Should you have a reason to make a complaint, we have implemented the following complaints procedure to help us resolve your grievance and work towards continually improving our professional services. All complaints will be investigated and dealt with at no cost to the consumer. The complainant's legal rights aren't affected throughout the process. Stage 1. 1. Any complaint against RE/MAX Property Group (the Company) should be addressed in the first instance to the person with whom you have been dealing in respect of the matter giving rise to your complaint. 2. If you cannot obtain an explanation satisfying your complaint within 24 working hours, please do not hesitate to contact the appointed Manager listed below. 3. If your complaint has not been resolved at stage 1, or in the event of a complaint being made directly to those named below we will progress as follows. Stage 2. 4. If your complaint was originally made verbally we would be grateful if you could summarise the nature of your grievance in writing to the Manager listed below. 5. Once we have received your written summary we will acknowledge receipt in writing, normally within 3 working days to inform you of our understanding of the circumstances leading to your complaint. We may ask for more information regarding these circumstances and we will invite you to make any comments that you may have. 6. We shall continue our investigations into the matter and normally within 15 working days of receipt of your written summary the person dealing with your complaint will write informing you of the outcome of the investigation and let you know what actions have been taken or will be taken. In some instances your complaint may take longer than this to investigate, if so we will write to you to inform you of our progress. 7. If you remain dissatisfied with any aspect of the handling of the complaint, we will then attempt to resolve it promptly by negotiation. 8. At any stage or if the complaint has still not been resolved to your satisfaction we will agree its referral to the Ombudsman for Estate Agents. Managers Details: Shaylin Naidoo Office Manager RE/MAX Property Group 7 Kensington Mall Kensington London, W8 4EB T. 020 3053 1800

Last updated at 3/23/2015, 5:51:21 AM by allAgents

Awards won by RE/MAX Estate Agents, London W8 4EB