“I appreciate that other agents also give good service, but ......”
5 Star Review
Mar 12,2015
By:
'Tom'
Mar 12,2015
Services: Lettings (as a Landlord)
Rent PCM: £725
Would you recommend?: Yes
Postcode: NG3
Lettings (as a Landlord)
Rent PCM: £725
Postcode: NG3
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I appreciate that other agents also give good service, but we find that PWR have a flexible approach towards the services they offer. We have specific requirements as a landlord such as minimum 12 month let. As a landlord company, we have less need for a ...
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Comment on agent fees
we are happy with the let only option. Some other agents do not offer this service.
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“I am a prospective tenant and have viewed houses/flats ......”
2 Star Review
Mar 29,2014
By:
'Joan'
Mar 29,2014
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: NG5
Lettings (Prospective customer)
Postcode: NG5
2
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I am a prospective tenant and have viewed houses/flats with PWR but unfortunately apart from one of their agents(a lady) who did receive me in a nice/professional manner way none of the others who I met were like this. On one of ...
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What agent could do to change your mind?
Need to change their way of facing the customer - face to face and by telephone - as soon as possible. This is very discouraging for people who want to let a house. Remember that you are providing a service but for us it's not free. We are paying. Being courteous and nice will only help.
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“Perhaps I was naive in thinking good customer service should ......”
2 Star Review
Sep 18,2012
By:
'customersatisfaction1'
Sep 18,2012
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Lettings (Prospective customer)
Postcode:
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Perhaps I was naive in thinking good customer service should be a given, particularly when dealing with something as important as where you might live! Essentially there was a real lack of customer service with PWR to the point where I'm glad I didn't view ...
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What agent could do to change your mind?
Customer service should be paramount to any good business. If the situation were repeated the following would have been an acceptable turn of events:
1. Respond to the two emails in good time (i.e. within 24hours) - if you thought the phone number was incorrect, why not email me to reprovide it
2. Inform me in that email that the property I was interested in was unavailable so I don't waste my time calling up without reason
3. Ask me whether you could help in finding an alternative property and / or keep my details so you can let me know if any similar apartments come up in the future
4. Pick up the phone within 3-4 rings and provide a calm, collected, friendly approach
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