45% sales valuation accuracy
38% sales fee satisfaction
67% lettings valuation accuracy
35% lettings fee satisfaction
Pinnacle's Cardiff branch is on Fanny Street in Cathays. We offer a wide range of homes; anything from studios, flats, shared houses, family houses, new builds and maisonettes.
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Pinnacle's Cardiff branch is on Fanny Street in Cathays. We offer a wide range of homes; anything from studios, flats, shared houses, family houses, new builds and maisonettes.
Latest Reviews
4th Sep 2023
reviewed by 'NNH'
6th Aug 2021
reviewed by 'Ash'
5th Aug 2021
reviewed by 'Owen'
17th Apr 2021
reviewed by 'Callum Barnes'
24th Feb 2020
reviewed by 'Luma'
12th Sep 2019
reviewed by 'Verity'
Opening Hours
Address
Pinnacle Letting & Estate Agents
3-5 Fanny Street
Cathays
Cardiff City
CF24 4EG
02920 640200
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 45% | 38% | £0 | £0 |
| Lettings | 67% | 35% | £260 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 13 | 35 | 0 | 0 | 0 | 0 | 2 | 2 |
Areas covered
- CF24
- CF10
- CF14
- CF15
- CF3
- CF5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Dec 29,2015
Dec 29,2015
0
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I am really disappointed with this agency. I'm a hard working professional and paid them good money to take the property. As soon as I was in the property and they were able to, the agency increased the rent to the point that it was ...
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What agent could do to change your mind?
My deposit should have been registered with TDP but I never received any confirmation of this. It would be better if there was any consistency between your agents. One agent doesn't seem to know the same things as another agent. Perhaps you should hire people who actually know something about estate agency instead of just hiring students who are on your books.Attached Filesnbsp;
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Jan 07, 2016
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Hi Luke, thank you for the review and I am really sorry to hear that you are disappointed with our service. We take all complaints and comments seriously and are always trying to improve our services. It sounds like there was some confusion among our staff regarding your deposit, we are a member of the Tenancy Deposit Scheme and all our our tenants deposits are registered with them and managed in accordance with the guidelines that they recommend. If you would like to discuss your comments furth ...
Dec 24,2015
Dec 24,2015
1
people found
this helpful
this helpful
My daughter is renting a property with two other girls while in University and I am expressing my concerns with the lack of professionalism of Pinnacle Letting Agency.
After my daughter and the other tenants trying to resolve problems independently, my daughter has now brought ...
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Jan 07, 2016
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Thank you for the review and I am really sorry to hear that you and your daughter are disappointed with our service. We take all complaints and comments seriously and are always trying to improve our services. If you would like to discuss your comments further then please don't hesitate to get in touch with us, a member of our team Laura Gainey [[email protected]] will be happy to help. ...
Dec 15,2015
Dec 15,2015
1
people found
this helpful
this helpful
I'm writing this review to warn everyone NOT to use Pinnacle! As a student, Pinnacle seemed very helpful and friendly at first however this rapidly changed once we signed our contracts. The attitude of the staff has been rude, unhelpful and ignorant. When reporting issues ...
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What agent could do to change your mind?
Professionalism in the fact that it would be helpful to return calls/emails and also not hanging up on tenants when finally getting hold of a team member to report issues. Also to treat students with common decency by treating them like any other adult.Attached Filesnbsp;
Comment on agent fees
The agency fees we believed were to help the tenant with any issues with the property however we have had such a hard time trying to get anything sorted as well as having a constantly rude agency team I don't exactly know where my money has gone.
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Nov 16,2015
Nov 16,2015
1
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this helpful
Letting agent used unbelievably poor contractors to fix serious damp problem (which meant I couldn't move into my room 3 months after our contract started), which then came back after a serious amount of hassle. My radiator hadn't worked since I moved in and both the ...
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Comment on agent fees
Really struggling to see what my ‚£99 agency fees have paid for, staff are useless.
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Nov 10,2015
Nov 10,2015
1
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this helpful
The agent Clive Boon was quickly responsive and very efficient. I needed a new chair for my desk and within less than 24 hours I had it in my room....
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Oct 22,2015
Oct 22,2015
1
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Good letting agents, maintenance is a nightmare to get hold of which is why they are 'good' rather then 'excellent'....
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Comment on agent fees
Quite high fees but we where made aware of it before we looked at houses/flats.
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Sep 29,2015
Sep 29,2015
0
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Clive: io contacted and was answered politely and promptly with reassurance that he would help get the contact i needed. He did so in a timely manner. Contact was made from the person i needed to speak to within the same day and tje situation ...
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Comment on agent fees
Not applicable
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Sep 22,2015
Sep 22,2015
0
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To begin with myself and my fellow 2 tenants found Pinnacle friendly to deal with. They were reassuring when regarding our house and promised to help and get things done.
Since moving in we have had more and more trouble. They are slow to help us ...
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Sep 24, 2015
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Hi,
I am really sorry about the experience you have had with your property and our service. I will pass this onto our Head of Lettings and she will investigate this further. If you could please send your details and the property details to [email protected] then she will be able to assist further. ...
Sep 21,2015
Sep 21,2015
0
people found
this helpful
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Service is exceptional and this is key. Pinnacle have always vetted and provided excellent quality tenants. As any agent would, they take care of the paper work and all stages are communicated to me personally. Of course the free drinks and lollies and sweets in ...
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Comment on agent fees
It's pretty standard. But you get your money's worth so there is no complaint.
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Sep 11,2015
Sep 11,2015
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Claire is always so helpful and friendly. Every time I've had a query or issue with the house she has always replied promptly. Great service!...
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Sep 15, 2015
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Hi Rachel, thanks for the review! ...
Sep 10,2015
Sep 10,2015
0
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Claires always great help whenever we go to Pinnacle! Always sorts out any problems we might have, always understanding if rent if late etc. 5/5 for all the team!...
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Sep 15, 2015
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Thanks for your review Mac, happy to help! ...
Sep 04,2015
Sep 04,2015
0
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Pinnacle helped me to find the perfect apartment in Rumney Cardiff which is a great location for work and seeing my friends and family. It was very smooth and hassle free and I've recommended friends use Pinnacle to find apartments in the city short and ...
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Sep 02,2015
Sep 02,2015
0
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I not only dealt with Richard Read, Kelly Davies, but also Andrew Davey. Our experience when using Pinnacle was an utter disgrace, when we viewed our flat it was a complete mess, but they assured us it was because of the tenants there at a ...
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What agent could do to change your mind?
Be human. Not lie. Not treat the students of Cardiff like we are absolutely stupid, immature and ignorant.Attached Filesnbsp;
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Nov 26, 2018
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Worst dealing with tenants. ...
Aug 31,2015
Aug 31,2015
0
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The reason I am leaving this review is to warn people against using this company, everybody I have ever spoken to has had serious issues, including ourselves, when dealing with them.
We have been spoken to by some staff members in a totally disrespectful way, ...
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What agent could do to change your mind?
For a start, they should not have been disrespectful to us as customers when speaking to them face to face or over the phone. For my girlfriend to get visibly upset as they were doing this should have been the prompt to at least apologise. Better communication is needed throughout this organisation. Withholding deposits based on no evidence at all and bypassing the TDS should never have happened.Attached Filesnbsp;
Comment on agent fees
Fees were ‚£300 for two people to sign two contracts. Pathetic.
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Sep 04, 2015
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We are sorry that your experience with us hasn't been a positive one. It is unacceptable to be spoken to by staff in a disrespectful way and we are very sorry you felt this way and we have reviewed and taken the feedback on board for further customer communication. We cannot promise that when living in a property, things won't go wrong, however, we always aim to make sure our customers are happy with the way we treat them and the way we resolve issues like maintenance at a property.
Regarding ...
Aug 25,2015
Aug 25,2015
0
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Very helpful. communicated the process very clearly and made the process very simple. completed the process within two hours. very happy customer....
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May 15,2014
May 15,2014
0
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i have been with pinnacle at bening about 15year thay looked after all my propetrys i never had any popblem thay been great all staff and help full thay do great work...
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May 15, 2014
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Thank you for the kind comments. Much appreciated! ...
May 15,2014
May 15,2014
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I've used Pinnacle to let my property for over 10 years and have always found them to provide an efficient, well organised and helpful service . All maintenance issues are dealt with swiftly and, most importantly, the property has never been vacant in all of that time- ...
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May 15, 2014
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Thank you for your kind comments! We will aim to keep your property occupied for another 10 years! ...
May 14,2014
May 14,2014
2
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this helpful
Please IGNORE my previous review (djaaron6). It was a genuine misunderstanding on my part entirely. What the tenant actually paid was the agents fee, not the rent as thought. Please all disregard the bad rating as this was a misunderstanding and not the agents fault ...
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May 14, 2014
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Thank you very much for updating your review. We are sorry for the confusion. ...
Nov 28,2013
Nov 28,2013
4
people found
this helpful
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An absolute disgrace. A complete waste of time. Tried contacting them to get things sorted. Keep being told that they will send someone out. Still quite happy to take our money off us. We shouldn't have to live in these conditions. Our heating doesn't work ...
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What agent could do to change your mind?
Help there existing customers. Sort things out.Attached Filesnbsp;
Attachments
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May 23, 2014
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We are really sorry that you have had these problems, at Pinnacle we value our students customers and don't see them as any less important than professional tenants. Sadly, we cannot always promise that things will not go wrong in a property, but we do always try to do our utmost to resolve issues as quickly as possible. We hope these property issues have been resolved by now, but if not please to not hesitate to call us on 02920 640200 ...
Oct 04,2013
Oct 04,2013
2
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this helpful
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So far in my experiences with this agent:
-initial flat viewing was half an hour late, due to reception informing me that the person responsible was heading to the flat - he was not;
-inventory was only published online, with no facilities for editing (which ...
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What agent could do to change your mind?
Actually deal with a structural problem (the leaking roof) promptly, and when they say they would; provide an inventory that is easier to dispute; actually have any idea what they're doing.Attached Filesnbsp;
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Oct 17, 2013
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We are really sorry that your experience so far has not been a good one. We cannot promise that when living in a property, things won't go wrong, however, we always aim to make sure our customers are happy with the way we treat them and the way we resolve issues like maintenance at a property. ...
Jan 08,2013
Jan 08,2013
2
people found
this helpful
this helpful
I signed for a house with Pinnacle in the summer of 2012, I found the agents very friendly and helpful. Kelly showed us around the property a few times and was able to answer all of our questions; she also got in touch with the Landlady ...
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Jan 24, 2013
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Thank you for your review. ...
Dec 11,2012
Dec 11,2012
2
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I am a landlord with 20+ properties based throughout South Wales. For geographic reasons I use 5 different letting agents and have found thet the quality varies dramatically. I have dropped 3 agents over the last 9 years. Pinnacle I stumbled accross around 7 years ago and I can only ...
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Jan 24, 2013
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Thank you for your review ...
Oct 09,2012
Oct 09,2012
5
people found
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Pinnacle are THE worst agents ever. I've never been treated with so much disrespect. They are inept at their jobs and seem to only employ people with attitude problems. If ever I have had a problem with them (and there has been a few) they ...
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What agent could do to change your mind?
Basic manners are priceless. I can handle most people and I am usually extremely chilled. If someone has manners and can be decent and perhaps apologise when needed I am usually very forgiving. I don't understand how these people can still be employed by a company that surely want to increase business.Attached Filesnbsp;
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Dec 18, 2012
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We are sorry that you did not have a positive experience with us. We cannot promise that when living in a property, things won't go wrong, however, we always aim to make sure our customers are happy with the way we treat them and the way we resolve issues like maintenance at a property. We don't ever interview potential staff out on the shopfloor so unless you actualy interviewed with us for a position, perhaps this was a misunderstanding. In any case, our interview processes are very thorough a ...
Aug 03,2012
Aug 03,2012
3
people found
this helpful
this helpful
If you are looking for a property, please do not rent with Pinnacle! They don't even appear friendly when you let a property off them. I feel stupid renting from them in the first place.
We rented a property off them which was newly painted ...
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What agent could do to change your mind?
They could have actually done something to sort the problems. I don't know what the agency fees were for. Just a joke of a team.Attached Filesnbsp;
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May 14,2012
May 14,2012
2
people found
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this helpful
I am currently with Pinnacle and have found them ignorant, incompetent and downright rude.
We have pestered them to help with the vast amount of damp in the bedrooms, rainwater running down the walls INSIDE the kitchen - over a plug socket and the general ...
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Mar 08,2012
Mar 08,2012
2
people found
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Property when taken over on 1/7/11. House was very dirty there was 2 inches of water in cellar where electrical fuse box and electric meter was located, so we were unable to read meter. When we in formed Pinnacle Letting and property maintenance managers who told us ...
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What agent could do to change your mind?
Agent could have tried harder to resolve issues when first raised at beginning of tenancy agreement. Only doing something now (10 months into agreement) because landlord has some poor gullible student going in there in July paying ‚£30 more each a week.Attached Filesnbsp;
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Dec 12,2011
Dec 12,2011
1
people found
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The Pinnacle Branch 3-5 Fanny street helped me find and awesome apartment in a brilliant location in the Rumney Area. All the staff were very helpful and the process as a whole was very quick and really efficient but with that friendly touch. I find ...
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Nov 30,2011
Nov 30,2011
1
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this helpful
I currently rent a flat with Pinnacle, and have had nothing but positive dealings with them. The lettings team did a great job of putting our mind at ease and went through the contract thoroughly. Renting a new place could be a stressful experience, but ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If you have been in contact with one member of staff in particular then please contact them directly. If the problem needs escalated then please email: [email protected]
Last updated at 12:15 PM 08/04/2015 by allAgents
