Pinewood Properties
Mansfield, NG18
4.9/5, 169 reviews
96% recommended
100% sales valuation accuracy
94% sales fee satisfaction
A truly independent local letting agents and property management companyFrom day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement.... show more A truly independent local letting agents and property management company

From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement.

Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffield, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents.

So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.

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Latest Reviews

View all Reviews 169
6th Feb 2024
reviewed by 'Milly'
“Both Tracey and Cheryl have been super helpful for us and supportive along the way. Tracey has answered the most ......”
11th Feb 2023
reviewed by 'Lynne Maharry'
“I have been using Pinewood to find tenants for several years and the service has been outstanding. Communication is always ......”
19th Mar 2021
reviewed by 'Richard Castle'
“Pinewood handled the management of my rental property, and then its sale. I found them to be professional and courteous, ......”
8th Jan 2021
reviewed by 'Elaine'
“Estate agent has been brilliant, providing regular updates and very responsive throughout the process of selling my property. Agent was ......”
8th Jan 2021
reviewed by 'Sarah'
“We recently purchased a property from Pinewood and I have to say that Ellie helped us no end. We could ......”
9th Dec 2020
reviewed by 'Lucian'
“Ellie Jennings She’s very nice and helpful person. I appreciate how she explained me what I need to do ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:30 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Pinewood Properties
24 Albert Street
Mansfield
Nottinghamshire
NG18 1EB
01623 621001

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 94% £64,000 £490,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
64 1 77 4 8 2 8 0 5 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS TDS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Chesterfield, S41
Mansfield, NG18

“WORST LETTINGS AGENT IN MANSFIELD - do not go there!!!...”

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Jul 05,2018
Minithumbdown
By: 'Anna'
Jul 05,2018
0 people found
this helpful
So dissapointed with the service received; poor communication between members of staff. Been asked to move out on a specific date but still being charged for the rent for the next two weeks although I have returned the keys back as requested!!!! Getting my money ...
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Comment on agent fees
Bad
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By: Richard
Jul 05, 2018
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Anna, I am so sorry you are disappointed but would have to ask who you are comparing us with. The fact of the matter is that you are still under tenancy and seem to become rather aggressive with that fact. No one has asked you to move out or return the keys before your tenancy expires; we are working on YOUR request to find a tenant to release you from your current AST. Your bond will be returned when your tenancy ends as per standard TDS rules. Speaking of service, should we have done nothin ...

“Excellent Service...”

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Apr 14,2018
Minithumbup
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Ellie
By: 'Paula'
Apr 14,2018
0 people found
this helpful
Ellie and her colleagues made my first experience of renting go smoothly and the caring attitude and kindness was much appreciated. Very professional, efficient service all round....
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“Excellent Service...”

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Apr 13,2018
Minithumbup
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Ellie
By: 'Jay'
Apr 13,2018
0 people found
this helpful
First Time dealing with Ellie in relation to end of Tenancy. Received a first class professional service. Very thorough and attention to detail with the checkout process. Kept me informed and in the loop at all times. Pinewood is lucky to have someone like Ellie ...
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“Amazing and proffesional!...”

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Mar 16,2018
Minithumbdown
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Ellie
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Richard
By: 'Georgie'
Mar 16,2018
0 people found
this helpful
I have recently sold my property with Pinewood in 2 weeks! Value for money is fantastic and the attention to detail is even better. Ellie and Richard made me feel comfortable while remaining professional as always. I would recommend them to anyone wanting to sell their ...
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Comment on agent fees
Fantastic fee's I went to 4 other estate agents and Pinewood was the cheapest around by £400!
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“My wife and I have just let a property at ......”

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Mar 02,2018
Minithumbup
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Ellie
By: 'Carol'
Mar 02,2018
1 people found
this helpful
My wife and I have just let a property at New Ollerton and we would like to say that we are very satisfied with the excellent service received from Ellie Jennings which has lead to a very satisfactory conclusion. Many thanks....
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Comment on agent fees
Acceptable
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“Ellie and the team at Mansfield have been brilliant. From ......”

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Jan 31,2018
Minithumbup
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Ellie
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Richard
By: 'Malc'
Jan 31,2018
1 people found
this helpful
Ellie and the team at Mansfield have been brilliant. From the first meeting with Richard at the bungalow, Tracey in the office and Ellie with the letting. The whole team are brilliant and very friendly. The Customer Service from all is excellent (as it should ...
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Comment on agent fees
Good better than other companies I tried.
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“Diligent, punctilious ,efficient & pleasant. What a wonderful combination of qualities.......”

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Jan 09,2018
Minithumbup
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Ellie
By: 'H'
Jan 09,2018
0 people found
this helpful
Diligent, punctilious ,efficient & pleasant. What a wonderful combination of qualities.Staff members like Ellie are rare and would be an asset to any company....
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Comment on agent fees
Good
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“Always brilliant service from the team especially Tracey and Richard, ......”

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Nov 21,2017
Minithumbup
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Tracey
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Richard
By: 'Michelle'
Nov 21,2017
0 people found
this helpful
Always brilliant service from the team especially Tracey and Richard, they are always there to help no matter what. Keep up the good work....
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Comment on agent fees
Ibdont have any issues with the fees
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“Excellent Service.. from the very first phone call to request ......”

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Oct 17,2017
Minithumbup
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Tracey
By: 'JKB'
Oct 17,2017
0 people found
this helpful
Excellent Service.. from the very first phone call to request a viewing to moving in the property, we had "Excellent Service". Very professional ....
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Comment on agent fees
I think the Agents fees was good..
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“Caroline was great when I first moved in and then ......”

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Sep 20,2017
Minithumbup
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Tracey
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Richard
By: 'Phil'
Sep 20,2017
0 people found
this helpful
Caroline was great when I first moved in and then all correspondence was with Tracey ,both very helpful and very friendly ,and both made me feel very welcome . Big big Thankyou...
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Comment on agent fees
Good
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“Tracey followed through on a potentially serious situation and defused ......”

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Sep 20,2017
Minithumbup
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Tracey
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Richard
By: 'Trickster'
Sep 20,2017
1 people found
this helpful
Tracey followed through on a potentially serious situation and defused the problem through encouragement and persistany so the outcome has been positive...
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Comment on agent fees
The fees are acceptable
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“We have a good irking relationship with Tracey and we ......”

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Sep 11,2017
Minithumbup
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Tracey
By: 'Pat'
Sep 11,2017
0 people found
this helpful
We have a good irking relationship with Tracey and we have confidence in the work she does for us Pat & Ivan Melbourne...
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Comment on agent fees
Acceptable
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“Very helpful at re-letting our property. Dealing with the out-going ......”

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Sep 04,2017
Minithumbup
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Tracey
By: 'S'
Sep 04,2017
0 people found
this helpful
Very helpful at re-letting our property. Dealing with the out-going tenant remedial matters and negotiating the incoming tenant contract....
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Comment on agent fees
Fees are in the higher band from my experience.
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“Previous experience of the staff, was good but then I ......”

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Aug 31,2017
Minithumbdown
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Tracey
By: 'Disgruntled'
Aug 31,2017
1 people found
this helpful
Previous experience of the staff, was good but then I didn't have much contact with anyone, as I didn't in my opinion need to. Since moving out of the property, my experience has been very poor. The communication between members of staff and my self ...
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Comment on agent fees
Bad, with regards to the service received on checking out.
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Was this helpful? Yes

“Pinewood manage twenty properties for me.Samantha has impressed me ......”

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Aug 18,2017
Minithumbup
By: 'H'
Aug 18,2017
0 people found
this helpful
Pinewood manage twenty properties for me.Samantha has impressed me with her diligence, tenacity, initiative, conscientiousness and punctiliousness.An excellent staff member like her can be worth her weight in gold to a progressive organisation....
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Comment on agent fees
Reasonable
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“great customer service, fast response, helpful and proactive service .always ......”

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Aug 14,2017
Minithumbup
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Tracey
By: 'catherine'
Aug 14,2017
0 people found
this helpful
great customer service, fast response, helpful and proactive service . always accommodating. staff are friendly and I would recommend working with them in the future...
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Comment on agent fees
very good
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“Smooth transfer of tenants. Carefully orchestrated by Tracey.Has a ......”

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Aug 07,2017
Minithumbup
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Tracey
By: 'Pat'
Aug 07,2017
1 people found
this helpful
Smooth transfer of tenants. Carefully orchestrated by Tracey. Has a good understanding of our requirements and gets on with the job without any fuss...
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Comment on agent fees
acceptable
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“Tracey has been a star right from the word go, ......”

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Aug 05,2017
Minithumbup
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Tracey
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Tracey
By: 'Jon'
Aug 05,2017
0 people found
this helpful
Tracey has been a star right from the word go, very informative & friendly. Nothing is too much trouble & very good at her job....
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“Friendly and informative. Keeps me update. Always available when I ......”

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Aug 03,2017
Minithumbup
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Tracey
By: 'David'
Aug 03,2017
0 people found
this helpful
Friendly and informative. Keeps me update. Always available when I need to contact them very pleased with the service so far. Got my first report and happy with findings....
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Comment on agent fees
Good value for money, no stress.
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“Great service! Both Tracey and Sam were ever so helpful ......”

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Jul 26,2017
Minithumbup
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Tracey
By: 'Anna'
Jul 26,2017
1 people found
this helpful
Great service! Both Tracey and Sam were ever so helpful and supportive. Nothing was a problem and full process was explained in great detail. I will highly recommend....
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Comment on agent fees
Good
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“Tracy taylor is a very amiable person. She makes the ......”

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Jul 21,2017
Minithumbup
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Tracey
By: 'Keith'
Jul 21,2017
0 people found
this helpful
Tracy taylor is a very amiable person. She makes the whole process of rental a pleasant experience. Very knowledgeable on the subject. A pleasure to do business with her. Very pleasant personality...
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Comment on agent fees
Very good
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“Good experience overall and would recommend to others looking for ......”

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Jul 04,2017
Minithumbup
By: 'Yasmin'
Jul 04,2017
0 people found
this helpful
Good experience overall and would recommend to others looking for a property to rent. Samantha was very helpful and understanding....
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Comment on agent fees
I am happy with the agent fee.
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“The Staff at Pinewood have been great at finding a ......”

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Jun 28,2017
Minithumbup
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Tracey
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Richard
By: 'George'
Jun 28,2017
0 people found
this helpful
The Staff at Pinewood have been great at finding a new tenant. I'd done a lot of refurbishment at the property and didn't want it trashing....
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Comment on agent fees
Very good (they don't have shark fins sticking out of their backs)
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“Sam was absolutely fantastic with helping me and my partner ......”

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Jun 23,2017
Minithumbup
By: 'Tia'
Jun 23,2017
1 people found
this helpful
Sam was absolutely fantastic with helping me and my partner move into our first home together. She made us both feel welcomed and reasurred. She really went out of her way to ensure that we both understood the processes and due to myself working till ...
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Comment on agent fees
Good
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“I'm extremely happy with all the effort and help from ......”

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Mar 24,2017
Minithumbup
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Richard
By: 'Leah'
Mar 24,2017
0 people found
this helpful
I'm extremely happy with all the effort and help from members of staff that I have engaged with, they're very polite and made the process quick in a professional manor....
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Comment on agent fees
Both Richard and Caroline were great in the services they offered to myself.
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“Really helpful from the very start, very friendly and polite, ......”

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Mar 20,2017
Minithumbup
By: 'Jax'
Mar 20,2017
0 people found
this helpful
Really helpful from the very start, very friendly and polite, Caroline done all she could for me and i really appreciate it, would definitely recommend pinewood Lettings....
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Comment on agent fees
Fees are lower than other letting agents
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“Both members of staff have always been very understanding and ......”

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Mar 14,2017
Minithumbup
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Tracey
By: 'Avril'
Mar 14,2017
0 people found
this helpful
Both members of staff have always been very understanding and helpfull in all dealings and enquiries, nothing is too much trouble...
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Comment on agent fees
As described so as expected
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“Tracey was very pleasant during the whole viewing, very knowledgeable ......”

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Feb 25,2017
Minithumbup
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Tracey
By: 'Keith'
Feb 25,2017
0 people found
this helpful
Tracey was very pleasant during the whole viewing, very knowledgeable about the property, she made it a happy experience, would recommend the company...
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Comment on agent fees
Good
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“Caroline has been very helpful, as always.I wouldn't hesitate ......”

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Feb 21,2017
Minithumbup
By: 'B91'
Feb 21,2017
0 people found
this helpful
Caroline has been very helpful, as always. I wouldn't hesitate to recommend this agent, helping to keep my lettings running smoothly....
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“An excellent team to work with, knowledgeable and reliable. Richard ......”

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Feb 07,2017
Minithumbup
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Richard
By: 'Andrew'
Feb 07,2017
1 people found
this helpful
An excellent team to work with, knowledgeable and reliable. Richard is very helpful, a dependable member of Pinewood. Ready to deal with any legal questions any time of day....
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Staff picture Ellie
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Staff picture Kate
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Staff picture Richard
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:50 AM 16/10/2018 by allAgents

Awards won by Pinewood Properties, Mansfield NG18 1EB



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