100% sales valuation accuracy
100% sales fee satisfaction
A truly independent local letting agents and property management companyFrom day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement....
show more
A truly independent local letting agents and property management company
From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement.
Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffield, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents.
So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.
From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement.
Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffield, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents.
So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.
Latest Reviews
3rd Sep 2024
reviewed by 'Aaron'
11th May 2023
reviewed by 'Nick Paice'
26th Aug 2020
reviewed by 'Diane'
24th Aug 2020
reviewed by 'Rebecca'
22nd Aug 2020
reviewed by 'Dominic'
Opening Hours
Address
Pinewood Properties
33 Holywell Street
Chesterfield
Derbyshire
S41 7SA
01246 224286
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £70,000 | £450,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 308 | 2 | 284 | 11 | 54 | 1 | 19 | 0 | 47 | 0 |
Areas covered
- S40
- S41
- S42
- S43
- S44
- S45
- S18
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 08,2014
Oct 08,2014
0
people found
this helpful
this helpful
Was managed efficiently from start to finish with great communications throughout. Amy was excellent and went out her way to help and make the whole move a pleasure. would highly recommend and would use again in the future....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 03,2014
Oct 03,2014
0
people found
this helpful
this helpful
Had a major water leak in bathroom which came through ceiling in kitchen. Called Pinewoods just after 1.00pm and spoke to Shane. Arranged plumber to be with us by 4.00pm. Plumber arrived by 3.15pm, found problem very quickly and had fixed leak and left by 4.15...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 24,2014
Sep 24,2014
0
people found
this helpful
this helpful
Communication with the office was excellent and any repairs were done quickly and efficiently. The staff were friendly and extremely efficient in all the dealings I had with them....
read full review
read full review
Comment on agent fees
I was very happy with the fees
Was this helpful?
Yes
Yes
Sep 20,2014
Sep 20,2014
0
people found
this helpful
this helpful
Amy has been excellent in keeping us informed about a particular situation.
She has also chased down answers various questions we as the landlord put to her with regads to the situation. Well done and thankyou...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 20,2014
Sep 20,2014
0
people found
this helpful
this helpful
Excellent service, good communication throughout. Amy and Naomi very helpful throughout as always from keeping me updated on potential tenants to finding a tenant and then sending me an email with the relevant paperwork...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 19,2014
Sep 19,2014
0
people found
this helpful
this helpful
Kay has always kept me informed re tenants and she was very helpful when I finally moved into the property myself.
Sue has been very helpful when I was considering selling the property....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Sep 11,2014
Sep 11,2014
0
people found
this helpful
this helpful
As a first time landlord I had no idea what was involved in renting out a property! Having spoken to the staff at Pinewood they were happy to spend time with me and explain all that I needed to know... They have helped me along ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 10,2014
Sep 10,2014
0
people found
this helpful
this helpful
I found Amy to be both personable and highly professional. Communication from Pinewood throughout the process of rental was excellent and responsive. I would recommend Pinewood to others and reiterate that Amy Horobin represents Pinewood to the highest level....
read full review
read full review
Comment on agent fees
Competitive and acceptable
Was this helpful?
Yes
Yes
Aug 22,2014
Aug 22,2014
2
people found
this helpful
this helpful
First impressions - not great. The agent (I will not name them) who showed me around the property was scruffy and impolite. She did not try and sell the property to me and was very short when I asked questions. However I decided to go ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 22,2014
Aug 22,2014
0
people found
this helpful
this helpful
Amy was quick and efficient . All problems or questions I had were answered in and orderly fashion.Overall a good ,informative and quality service ....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 14,2014
Aug 14,2014
0
people found
this helpful
this helpful
Good service to begin with however on the morning of the move, a lot of stress was caused due to not knowing that the guarantor had to sign an agreement before we got the keys, this all happened 2 hours before we were due to meet ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 11,2014
Aug 11,2014
0
people found
this helpful
this helpful
I was pleased with the service received from Pinewood. My only complaint would be that I was not told about the 2.5% charge for paying the holding deposit by credit card beforehand and that after the transaction had gone through it couldn't be reversed. That cost ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06,2014
Aug 06,2014
0
people found
this helpful
this helpful
I have been pleased with how Pinewood have handled letting out my property. With it being my first time Amy Horrobin has been very helpful and understanding as has Naomi when Amy is on leave. So a big thanks to both of them!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 29,2014
Jul 29,2014
0
people found
this helpful
this helpful
Very good agent. Looking after the property in a great way. Communication was good and they keep you informed on the progress of finding new tenants....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 15,2014
Jul 15,2014
0
people found
this helpful
this helpful
Shane made the process of check out really easy for us...he came for a pre inspection which we arranged and was very honest and fair on what we needed to do to get our bond back. This was really good service and feel this ...
read full review
read full review
Was this helpful?
Yes
Yes
“Marketing on Website Fantastic. Inventory Brilliant, very detailed. Good selection ......”
Jul 10,2014
Jul 10,2014
0
people found
this helpful
this helpful
Marketing on Website Fantastic.
Inventory Brilliant, very detailed.
Good selection process. Tenants seem respectful professional people.
All scheduled activities / tasks carried out in a timely manner.
Will use again in future on other properties....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 07,2014
Jul 07,2014
0
people found
this helpful
this helpful
Amy took a lot of time and effort to make sure she checked the references of our prospective tenants as they were not straightforward. On handover she was very professional and although I was there to welcome the tenants she made sure all important things ...
read full review
read full review
Comment on agent fees
I feel they were reasonable and competitive
Was this helpful?
Yes
Yes
Jun 26,2014
Jun 26,2014
0
people found
this helpful
this helpful
Pinewood have managed my property for the past 5 years during which I have been very happy with their efficiency and professionalism. The maintenance team have dealt with everything on my behalf swiftly and efficiently. My last tenant caused me considerable problems but I was always ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17,2014
Jun 17,2014
0
people found
this helpful
this helpful
Pinewood are a proficient letting agency who work hard to keep their customers happy. All the staff are polite, helpful and understanding. They action requests quickly and professionally. They price the properties let through them fairly against the going rate and work together with the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 02,2014
Jun 02,2014
0
people found
this helpful
this helpful
Good service and excellent review doc with no period of rent loss during tenant changeover.
This is a first for our properties...
read full review
read full review
Was this helpful?
Yes
Yes
May 29,2014
May 29,2014
0
people found
this helpful
this helpful
Although I understand the letting agency is extremely busy whenever I have telephoned Sherrell Moseley she has either looked into my query there and then or returned my call when she has told me she would. This is also the case when I have spoken ...
read full review
read full review
Was this helpful?
Yes
Yes
May 21,2014
May 21,2014
0
people found
this helpful
this helpful
I was advised by Sherrell Bannister that there was a ground floor apartment coming available, and as I am disabled and need ground floor I immediately put in for and got the tenancy for the above property. Pinewood themselves did everything to ensure the transaction ...
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2014
May 13,2014
0
people found
this helpful
this helpful
Pinewood were professional throughout and gave me regular updates via text when i had viewings etc. Although i felt it took longer than expected and i had to drop the price i have now got a tenant and i am happy with the procedure to ...
read full review
read full review
Was this helpful?
Yes
Yes
May 08,2014
May 08,2014
0
people found
this helpful
this helpful
Hi...I had previously used another letting agent on this property and was let down by their after care/service. After first meeting Rebecca I was impressed with her knowledge and passion for the property market and was very happy for Rebecca & Pinewood to take ...
read full review
read full review
Was this helpful?
Yes
Yes
May 06,2014
May 06,2014
0
people found
this helpful
this helpful
Pinewood have managed my properties for several years now. No issues, quick relet time and the staff all know what they are doing. Would recommend....
read full review
read full review
Was this helpful?
Yes
Yes
May 06,2014
May 06,2014
0
people found
this helpful
this helpful
Always find dealing with pinewood to be an easy and efficient process. Sherrell and all the staff we have always been polite and willing to help at all time. Easy to use maintenance line makes reporting any problems easy and they always call back within ...
read full review
read full review
Was this helpful?
Yes
Yes
May 06,2014
May 06,2014
0
people found
this helpful
this helpful
They took over the management of a problem property from a previous agent and and have been very professional and thorough in dealing with the issues and providing a full service that goes beyond just collecting the rent. They are always at the end of ...
read full review
read full review
Was this helpful?
Yes
Yes
May 05,2014
May 05,2014
0
people found
this helpful
this helpful
I have had dealings with Pinewood for nearly 6 years. despite 1 very bad tennant (who Pinewood, well Stacey, dealt with) I can endorse their prompt, efficient & proffesioalism. All maintance & repairs have been notified imediatly & the work required done quickly.
I can recomend them to any landlord
...
read full review
read full review
Was this helpful?
Yes
Yes
May 02,2014
May 02,2014
0
people found
this helpful
this helpful
I Found Pinewood to be excellent as an agent. Having had previous agents who didn't keep an eye on my properties and who provided unreliable tenants and were of little use in resolving problems, I have been delighted with the way that Pinewood deals with ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 02,2014
Apr 02,2014
3
people found
this helpful
this helpful
The customer service at this company is apalling!! There is lack of communication, the staff are rude and they always make excuses. I have had nothing but trouble with the property i am in. Constantly having to ring to get something fixed. It took them 9 ...
read full review
read full review
What agent could do to change your mind?
Better customer service. Staff need training in being polite to customers, in writing ketters to customers that are not rude or sarcastic. Staff need to work on communication and learn to respong to problems better.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Rebecca
(186)
Sherrell
(112)
Kay
(75)
Hayley
(40)
Julie
(37)
Stacey
(37)
Scott
(30)
Shane
(30)
Tom
(27)
Kate
(22)
Thomas
(10)
Laura
(6)
Joanne
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:49 AM 16/10/2018 by allAgents
Best Letting Agent in Chesterfield 
Best Estate Agent in Chesterfield 
