1 Star Review
Oct 27,2020
By:
'Rachel'
Oct 27,2020
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M14
Lettings (as a Tenant)
Postcode: M14
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Awful. If you want your deposit back this is not the agency for you!!!
4 months after moving out and still no sign of our deposit despite following up over 10 times....
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“Ongoing Landlord service...”
1 Star Review
Sep 25,2020
By:
'Estelle'
Sep 25,2020
Services: Lettings (as a Landlord)
Rent PCM: £700
Would you recommend?: No
Postcode: M4
Lettings (as a Landlord)
Rent PCM: £700
Postcode: M4
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I wrote a negative review last year and was asked by PJ to remove it as they were dealing with the issue. The same issue is STILL not resolved and they have had £1,000 of my money for the whole of that time. They assure me ...
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“They don’t care about tenants...”
1 Star Review
Mar 01,2020
By:
'Annalise'
Mar 01,2020
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M5
Lettings (as a Tenant)
Postcode: M5
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They don’t care about tenants. Didn’t prepare the flat before I moved in and ignored me when I asked to carry out some repairs. 6 months after I moved in, there are still not working things (e.g. not working lights).
The same situation ...
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“Been a tenant in same property for 22 months,......”
1 Star Review
Nov 08,2019
By:
'Lisa'
Nov 08,2019
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: No
Postcode: SK4
Lettings (as a Tenant)
Rent PCM: £850
Postcode: SK4
1
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Been a tenant in same property for 22 months, rent paid on time every month. Due to problems with bank account switching service in September attempted to pay by debit card which was refused by very aggressive and rude credit controller who advised that she 'forbids' ...
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“Terrible service!! THE worst service for ten......”
1 Star Review
Nov 02,2019
By:
'Natalie'
Nov 02,2019
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M20
Lettings (as a Tenant)
Postcode: M20
0
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Terrible service!!
THE worst service for tenants. We had nothing but problems with the property we rented through Philip James. Filthy when we moved in, blocked drains that led to staying in a hotel for 3 weeks whilst we attempted to get Philip James to fix ...
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“I reported faulty dishwasher to Emma on Tuesd......”
5 Star Review
Aug 31,2019
By:
'Michael'
Aug 31,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M20
Lettings (as a Tenant)
Postcode: M20
0
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I reported faulty dishwasher to Emma on Tuesday evening, next day Emma and an engineer were in touch to book a date to fix it - 5 start service!...
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“Thank you Emma McCrory!...”
5 Star Review
Jul 17,2019
By:
'Sarah'
Jul 17,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SK4
Lettings (as a Tenant)
Postcode: SK4
0
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This is purely regarding Emma McCrory, maintenance advisor. She has been polite throughout quite a difficult time with a few maintenance issues, but consistently kept us in the loop and updated. Always emailed back when requested (the most important thing is to be kept updated!!) ...
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“Excellent speedy service issues sorted within......”
5 Star Review
Jun 20,2019
By:
'Hannah'
Jun 20,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M19
Lettings (as a Tenant)
Postcode: M19
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Excellent speedy service issues sorted within a day. Fantastic and efficient service from Emma McCrory. Thank you very much for your prompt and courteous service....
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4 Star Review
Jun 08,2019
By:
'Rej280'
Jun 08,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M5
Lettings (as a Tenant)
Postcode: M5
0
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I would like to say how well Emma has dealt with our maintenance issues. She has arranged for the correct people to get in contact in a reasonable time and has kept me updated with what is going on. Thanks Emma!...
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5 Star Review
Feb 26,2019
By:
'Jean'
Feb 26,2019
Services: Sales (as a Vendor)
Sold price: £28000
Would you recommend?: Yes
Postcode: M34
Sales (as a Vendor)
Sold price: £28000
Postcode: M34
0
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We found the staff very approachable helpful and professional we would certainly recommend this branch to friends and family in the future...
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Comment on agent fees
The Agents fees were fully explained to us at the start of the process
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1 Star Review
Jan 30,2019
By:
'Annoyed'
Jan 30,2019
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SK5
Lettings (as a Tenant)
Postcode: SK5
0
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I moved out of my rented apartment in Reddish after a year. Whilst living at the apartment I complained to Philip James about a broken window and another double glazed unit that had a blown seal that allowed moisture in then green mold. I was ...
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Comment on agent fees
Expensive
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1 Star Review
Aug 02,2018
By:
'Tenant'
Aug 02,2018
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: M9
Lettings (as a Tenant)
Rent PCM: £650
Postcode: M9
2
people found
this helpful
This was the worst agency i have ever been with. They only care about money! We had many problems with the property and they took so long to respond to our conplaints or to even come to the house and reaolve the issue, but as ...
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Comment on agent fees
Terrible. Too expensive and want fees for absolutley everything possible.
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5 Star Review
Jul 16,2018
By:
'JAS'
Jul 16,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SK5
Lettings (as a Tenant)
Postcode: SK5
0
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Marie made the whole process of changing agents, moving house problem free.
quick responses to questions and prompts as to when we needed to produce documents etc....
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Comment on agent fees
Quite high fees
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5 Star Review
Jun 01,2018
By:
'Ed'
Jun 01,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M20
Lettings (as a Tenant)
Postcode: M20
0
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Rose was incredibly responsive, helpful, friendly and very easy to deal with. She really made me feel like she cared about getting this sorted for me....
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“The best member of staff I've ever dealt with...”
5 Star Review
May 19,2018
By:
'Catherine_Slate01'
May 19,2018
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: Yes
Postcode: SK5
Lettings (as a Tenant)
Rent PCM: £650
Postcode: SK5
0
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Danielle was fab I renewed my tennancy recently and the whole renewal process was so easilly done with so much help from Danielle, quick responses so I wasn't waiting around and it all ran so smoothly than it has done ever before in the past, ...
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Comment on agent fees
Fair prices/fees
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1 Star Review
May 15,2018
By:
'ShellyBee'
May 15,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SK13
Lettings (as a Tenant)
Postcode: SK13
1
people found
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I wanted to write this review to warn about Philip James
We rented in Heaton Mersey and it cost us £700.00 per month and we paid over £400 in admin fees and over £800 deposit
We stayed for 6 months while our house was being built
we had numerous ...
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Comment on agent fees
bad
1
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“Excellent service from Rose...”
5 Star Review
May 15,2018
By:
'Adam'
May 15,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M14
Lettings (as a Tenant)
Postcode: M14
0
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My friends and I were only able to sort out the return of our deposit 8 months after leaving the property due to inefficiencies with the energy company. I dealt with Rose Lococq on this matter, and she was very understanding, helpful and friendly in her ...
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“Good agent who know what they're doing. Happy use them ......”
5 Star Review
Jan 30,2017
By:
'Mr'
Jan 30,2017
Services: Lettings (as a Landlord)
Rent PCM: £725
Would you recommend?: Yes
Postcode: M19
Lettings (as a Landlord)
Rent PCM: £725
Postcode: M19
0
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Good agent who know what they're doing. Happy use them again when my property comes up for let. Kate and Monika were excellent....
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Comment on agent fees
Fees fine
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“Me and my partner collected keys to our new flat ......”
5 Star Review
Jan 24,2017
By:
'Sami-Jo'
Jan 24,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SK4
Lettings (as a Tenant)
Postcode: SK4
0
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Me and my partner collected keys to our new flat at the weekend after a very quick turn around.
The original property we were taking (with a different agent) ended up being sold and we found ourselves with a very limited window to find somewhere ...
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Comment on agent fees
We didn't find any problem with the fees. Everything was explained before we paid a penny and there were no hidden extras.
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“I repeatedly been telling anyone from Philip James that I ......”
2 Star Review
Jan 14,2017
By:
'Sophisa'
Jan 14,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M146
Lettings (as a Tenant)
Postcode: M146
0
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I repeatedly been telling anyone from Philip James that I work nights and sleep during the day so should they need to contact me let it be no earlier than 3 pm. Couple of times this week I could hear a slight knocking on my door ...
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Comment on agent fees
definitely expected better "value for money"
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“I have been searching for a property for over a ......”
5 Star Review
Jan 14,2017
By:
'Carl'
Jan 14,2017
Services: Lettings (Prospective customer)
Would you recommend?: Yes
Postcode: M20
Lettings (Prospective customer)
Postcode: M20
0
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I have been searching for a property for over a month but kept losing out. I must have used every agent in south Manchester and can honetsly say I found Sophie from Philip james to be far and away the most professional I came across. ...
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Comment on agent fees
Seemed to be the same as other agents
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“Shocking service! i had a viewing booked for the weekend 7......”
1 Star Review
Jan 09,2017
By:
'Sarah'
Jan 09,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SK4
Lettings (as a Tenant)
Postcode: SK4
6
people found
this helpful
Shocking service! i had a viewing booked for the weekend 7th Jan @ 14:30. - no one turned up, i called the branch only to be told i had been sent a txt message cancelling the viewing? i had no txt or follow up phone call and ...
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“Absolutely awful for student renters. Our house is damp and ......”
1 Star Review
Nov 30,2016
By:
'Asthma'
Nov 30,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M14
Lettings (as a Tenant)
Postcode: M14
4
people found
this helpful
Absolutely awful for student renters. Our house is damp and mouldy it literally made me ill for months. We have no working fire alarm and no back gate!! We contacted the office regularly but did not receive any assistance for month. Do not trust Kate ...
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Comment on agent fees
BAD
4
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“I am in the process of moving out of my ......”
5 Star Review
Oct 06,2016
By:
'Happy'
Oct 06,2016
Services: Admin
Would you recommend?: Yes
Postcode: M20
Admin
Postcode: M20
0
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I am in the process of moving out of my flat and a new tenant is taking up the remainder of my tenancy with my previous flatmate.
Kate has been a great help, organising the entire changeover, and has been really friendly and approachable throughout. ...
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Comment on agent fees
The agent's fees are market standard.
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“The team at Withington have been great.Kate has been ......”
5 Star Review
Sep 15,2016
By:
'Hayley'
Sep 15,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M20
Lettings (as a Tenant)
Postcode: M20
0
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The team at Withington have been great.
Kate has been excellent and an integral part of moving into our new home. Her attention to detail, professionalism and willingness to execute all elements of settling into a new home is second to none. Of real note ...
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“Jemma provided excellent service when organising refurbishments in between tenants. ......”
5 Star Review
Aug 12,2016
By:
'C'
Aug 12,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: M4
Lettings (as a Landlord)
Postcode: M4
0
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Jemma provided excellent service when organising refurbishments in between tenants. Great communication and rapid updates during the move out process....
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“Accurate valuation, competitive fees, well organised open day viewings, appropriate ......”
5 Star Review
Jul 06,2016
By:
'Patrick'
Jul 06,2016
Services: Sales (as a Vendor)
Sold price: £465
Would you recommend?: Yes
Postcode: M20
Sales (as a Vendor)
Sold price: £465
Postcode: M20
0
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Accurate valuation, competitive fees, well organised open day viewings, appropriate communications and advice when first sale fell through. Would use again....
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Comment on agent fees
Competitive
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“I wanted to write this review in order to inform ......”
1 Star Review
Nov 14,2015
By:
'Student'
Nov 14,2015
Services: Lettings (as a Tenant)
Rent PCM: £280
Would you recommend?: No
Postcode: M14
Lettings (as a Tenant)
Rent PCM: £280
Postcode: M14
2
people found
this helpful
I wanted to write this review in order to inform students NOT to rent a property from Phillip James and go elsewhere, moving out and renting off a private landlord has affirmed my feelings that Phillip James are bloody terrible...I can only speak for ...
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What agent could do to change your mind?
Deposit return has not been properly explained
Attached Filesnbsp;
Comment on agent fees
Deposit return has not been properly explained
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“Trisha at Phillip James has provided an unlimited level of ......”
4 Star Review
Apr 24,2015
By:
'Dan'
Apr 24,2015
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: Yes
Postcode: M14
Lettings (as a Tenant)
Rent PCM: £650
Postcode: M14
0
people found
this helpful
Trisha at Phillip James has provided an unlimited level of assistance and support throughout our tenancy. Specifically for an incorrect bill from an energy company. Even after leaving the property and the agency, I've been given detailed information and advice! Always friendly, helpful, knowledgable and ...
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Comment on agent fees
We had to pay all of our fees all over again when we signed to continue the lease for a further 9 months with no changes to ours/their circumstances.
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“Just a quick review of how we found the service ......”
5 Star Review
Feb 19,2015
By:
'christopher'
Feb 19,2015
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: Yes
Postcode: SK5
Lettings (as a Tenant)
Rent PCM: £550
Postcode: SK5
0
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Just a quick review of how we found the service at phillip james and with yourself.
From start to finish we could not of asked for better service off yourself, you explained everything to us, really helpful, very quick and efficient, you knew the answers ...
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