100% sales valuation accuracy
100% sales fee satisfaction
91% lettings valuation accuracy
96% lettings fee satisfaction
Looking to buy, sell, rent or let in Northampton?As a leading Northampton Letting Agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of lettings, property management and estate agent solutions and are your local Northamptonshire 'Proper Property People', but ...
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Looking to buy, sell, rent or let in Northampton?
As a leading Northampton Letting Agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of lettings, property management and estate agent solutions and are your local Northamptonshire 'Proper Property People', but are best known for our Guaranteed Rent service. So whether its Northampton Buy to Let advice for letting in Northampton or finding an estate agent in Northampton call Northwood today on 01604 607080. or pop in to 353 Wellingborough Road, Northampton, NN1 4ER.
As a leading Northampton Letting Agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of lettings, property management and estate agent solutions and are your local Northamptonshire 'Proper Property People', but are best known for our Guaranteed Rent service. So whether its Northampton Buy to Let advice for letting in Northampton or finding an estate agent in Northampton call Northwood today on 01604 607080. or pop in to 353 Wellingborough Road, Northampton, NN1 4ER.
Latest Reviews
Featured Review
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reviewed by 'Valentin Sterea'
Featured Review
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reviewed by 'Katie'
Featured Review
a
reviewed by 'Jen'
Featured Review
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reviewed by 'Mick'
15th Nov 2024
reviewed by 'Daniella'
Opening Hours
Address
Northwood
The Old Gatehouse, 25 Victoria Promenade
Northampton
Northamptonshire
NN1 1HB
01604607080
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £90,000 | £3,299,500 |
| Lettings | 91% | 96% | £320 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 161 | 2 | 168 | 5 | 27 | 0 | 20 | 0 | 44 | 1 |
Areas covered
- NN1
- Northampton
- NN6
- NN2
- NN7
- NN3
- NN10
- NN4
- NN5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Nov 23,2018
Nov 23,2018
1
people found
this helpful
this helpful
Brogan is a sensible, polite, prompt, intelligent, understanding, responsive, smart and considerate agent. She knows how to go out of the way as well to assist the customer's cause...
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OK
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Nov 27, 2018
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Thank you for your kind review and lovely words. I am very happen to hear I have been of good service to you, it is important to me that you feel this way so thank you. Your recommendation matters, so...if you have a Landlord friend, colleague, neighbour, relation, in fact anyone who you know is interested in letting with us, simply give us their details and you could be £100 richer for it. If your friend goes on to rent through us, then the £100 is yours! ...
Nov 14,2018
Nov 14,2018
3
people found
this helpful
this helpful
I deal with a number of agents across the County and I'm always happy to go into see Jasmine and the team at Northwood who are friendly and welcoming.
Jasmine is highly professional, urbane and always happy to help out....
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Not applicable.
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Dec 11, 2018
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Thank you so much for your feedback Keith! We're glad to hear that Jasmine and the Team make you feel this way. ...
Nov 08,2018
Nov 08,2018
6
people found
this helpful
this helpful
Keeps me updated with all appointments she makes with contracts and always follows up with an email.
Lou is friendly and proffessional....
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Comment on agent fees
Fair
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Jan 25, 2019
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Reme, we are pleased to hear that you have experienced a friendly and professional service, thank you for taking the time to write Lou feedback on her customer service! ...
Oct 26,2018
Oct 26,2018
7
people found
this helpful
this helpful
Lousie has been a star in helping us with our property. We are sure currently travelling in Asia and have had some issues with our floor and there were so many different parties involved. Louise saved us so much hassle (being in a different time ...
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Oct 26, 2018
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This great feedback! Ensuring that all issues are hassle free is what we pride ourselves on, we pleased to hear that Louise has been so helpful.
Thank you Laura!:) ...
Oct 21,2018
Oct 21,2018
1
people found
this helpful
this helpful
I was very pleased with the service which Brogan provided to me. She was also very supportive and helpful when I had any problems.
Great caring personality. She is an asset to Northwood!...
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Nov 29, 2018
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Thank you for taking the time to share your experience with Northwood. We are delighted to hear that Brogan has been of great service to you and helped your through any tricky times you may have encountered. The Northampton team go above and beyond to offer the best service and experience to all our tenants during their time with us. ...
Oct 10,2018
Oct 10,2018
5
people found
this helpful
this helpful
I had a problem with the radiator in my living room it would not heat up. I spoke to Louise, she spoke to the heating engineer who advised her that I could fix it, she called me with instructions, I did as instructed and the ...
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Comment on agent fees
I think the fees are reasonable compared to other Agents but I think the renewal fee should be yearly especially when you have rented the property for a long time
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Oct 11, 2018
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Thank you very much for the feedback Kay.
Our engineer has told me to inform you that you are now a plumber aha! :) ...
Sep 21,2018
Sep 21,2018
6
people found
this helpful
this helpful
We had problems with are cooker hob and the Bathroom tap. After reporting are problems to Northwood, Louise had organised a new hob and are tap to be fixed. We also received a call after to see if the job was done and if was ...
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Comment on agent fees
Good
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Sep 22, 2018
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Wow that's great to hear James! We are please to know that you are happy with the service Northwood have provided in particular Louise. Thank you for the feedback. ...
Sep 11,2018
Sep 11,2018
5
people found
this helpful
this helpful
She's very organised and professional in the way she works alongside us. Very helpful and easy to talk to....
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Sep 12, 2018
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Hi Shawefix, we are very pleased to hear that Louise is very helpful. Our aim is to ensure we are professional and organised at all times to ensure everything gets done smoothly. Thank you :) ...
Sep 09,2018
Sep 09,2018
6
people found
this helpful
this helpful
Always helpful and polite and a pleasure to deal with. With any call had to make to Louise or Northwood they are always professional and do the best they can to help through any question or query....
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Comment on agent fees
Fees are ok and not put outrageous like some places.
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Sep 12, 2018
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Thank you for your feedback Ray, we at Northwood Northampton always ensure we give our very best service to everyone. ...
Sep 01,2018
Sep 01,2018
3
people found
this helpful
this helpful
Me and my partner was very pleased with the service which Brogan offered. She was very punctual, well understanding and friendly. Her personality was great and she helped with everything from start to finish. Perfect service!!...
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Comment on agent fees
The argent’s fees were a reasonable rate. We have gone to places where they have been a lot more...
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Nov 29, 2018
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We are very pleased to hear that the team at Northwood Northampton has made your experience smooth and successful throughout renting with us. The team work hard so you don't have to and the fact you took the time to share your thoughts with us makes our day. ...
Aug 29,2018
Aug 29,2018
5
people found
this helpful
this helpful
Pleasently surprised with how efficient, thorough and friendly these ladies have been, Brogan included. I have had good and bad experiences on both sides of the letting fence, as tenant and landlord. So far, so good. Feels like home!...
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Comment on agent fees
Seems high although it probably is in line with other agent fees. Not keen on the renewal having to be every 6 months even though the property is available for 2 years, especially if the first 6 months have been problem free.
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Aug 28,2018
Aug 28,2018
4
people found
this helpful
this helpful
We have had our house managed by Northwoods for over 12 years whilst we are living overseas. Louise has been extremely helpful in getting issues brought to light and resolved quickly, clearly important to us as we are unable to manage locally.
Both Louise and Katherine ...
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Jan 25, 2019
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Dear Simon we are delighted to hear that even after 12 years you are still happy with the service! We like to ensure that landlords can let and forget and are stress free! ...
Aug 21,2018
Aug 21,2018
7
people found
this helpful
this helpful
I know I can depend on Louise. She sorts out all the problems and arranges for any work to be carried out liaising with everyone and keeping me up to date. She is polite and friendly and very approachable. I have great confidence in her ...
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Comment on agent fees
Not sure. I think they are very fair.
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Aug 21,2018
Aug 21,2018
7
people found
this helpful
this helpful
Have to say Katherine and Louise work very hard in ensuring our property is managed and maintained to the highest possible standard, no mean feat when you take into account that these guys have to deal with disgruntled tenants.
Would recommend you in a heartbeat. ...
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Comment on agent fees
Could be cheaper, but it’s assumed what we pay is the ‘going rate’.
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Sep 04, 2018
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Giving all customers a high standard of service is what we aim to do, thank you very much for this recognition ! We really appreciate your feedback! ...
Aug 20,2018
Aug 20,2018
7
people found
this helpful
this helpful
Having identified a small issue with the property that i let out through Northwood, Louise jumped on it straight away and the issue was resolved the same morning. Very happy....
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Sep 12, 2018
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We are very pleased to hear you are happy with service Louise has provided you.
Thank you for your feedback Gary! ...
Aug 17,2018
Aug 17,2018
6
people found
this helpful
this helpful
Having experienced the good, the bad and the ugly in letting agents over the past 25 years, I can confirm that Northwood are definitely up there with the good based on my experience in the 8 months they have been managing my let. Louise and Brogan have ...
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Nov 29, 2018
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We take our customer service seriously at Northwood. The whole team work very hard to help make your experience as a landlord as rewarding as possible. We are very happy to hear that we have helped restore hope in the industry and that you would recommend our services. Thank you for taking your time to share your recommendation with us. ...
Aug 16,2018
Aug 16,2018
7
people found
this helpful
this helpful
I have used several letting agents over a long period with multiple properties and I have to say Louise is superb very organised, very quick to find solutions to problems email and take her time to ensure everything is a simple as possible for the ...
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Sep 12, 2018
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Thank you James for taking the time to write some excellent feedback, we really appreciate it! ...
Aug 15,2018
Aug 15,2018
6
people found
this helpful
this helpful
I am new to the property letting market. I did have a bad experience with another company years ago which put me off so this time I dipped my toe in the water very tentatively!
I chose Northwood because I have heard great things about ...
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Comment on agent fees
Fees were totally acceptable
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Sep 17, 2018
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Thank you so much for your feedback Stuart and I'm delighted to hear you were pleased with the all round service from myself, Northwood and our contractors in getting your property ready for renting. Now the refurbishment is complete, we look forward to being of continued service to you in the next rental phase. ...
Aug 13,2018
Aug 13,2018
6
people found
this helpful
this helpful
Louise has been exceptionally helpful. We recently moved properties and in the process forgot to re-direct our post. Louise went through the pain of ensuring that our letters from the previous address we picked up and left in the office for us to pass and ...
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Sep 12, 2018
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That's great to hear, we are always here to help! Thank you very much for your feedback. ...
Aug 13,2018
Aug 13,2018
7
people found
this helpful
this helpful
We recently recommended a client to Northwood given the support experience that Louise had given us while renting one of your properties.
The recommended tenant has now signed a contract and has confirmed that the support received from Katherine has been tremendous.
This is consistent ...
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Aug 07,2018
Aug 07,2018
7
people found
this helpful
this helpful
Louise always has a smile on her face and makes you feel so welcome. Thorough in all her work and great attention to detail. Always at the end of the phone when you need her. If missed, calls you back instantly. All this with such ...
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Jan 25, 2019
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Aww thank you for the kind words Bobby, giving everyone including contractors the best customer service is something we pride our selves on. We are glad to hear you are receiving this from Louise. ...
Jul 25,2018
Jul 25,2018
3
people found
this helpful
this helpful
Tina was undertaking and empathetic when asked to do a valuation, she was very personable and put us at ease straight away....
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Not applicable
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Sep 17, 2018
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Thank you so much for your feedback. A client's needs for a property valuation will vary and a good agent will understand and provide the appropriate and suppport and service. Thank you so much for your feedback, it is really appreciated. ...
Jul 16,2018
Jul 16,2018
5
people found
this helpful
this helpful
When I think about great customer service; Louise's smiling face get reflected in my mind. I appreciate the excellent service provided by her to resolve maintenance issues, her attention to detail, pro activeness, timely solutions, great communication skills and nice smile made the experience even ...
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Sep 12, 2018
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We always admin to give the best service so we are glad to hear that you are satisfied with the service Louise has provided you. Thank you for the lovely feedback! ...
Jul 13,2018
Jul 13,2018
5
people found
this helpful
this helpful
Louise is always on the ball and gets things done quickly. Great to work with! Highly recommend her and Northwood....
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Jul 13,2018
Jul 13,2018
5
people found
this helpful
this helpful
Brilliant service first day at my new property, locked my my out and she came to my aid with a smile. And she reassured me about any maintenance issues being sorted promptly...
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Sep 04, 2018
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Thank you for your feedback and we hope you are settling in to your new home. ...
“Tina was absolutely amazing this morning when my wife and I popped in looking for rental properties....”
Jul 04,2018
Jul 04,2018
2
people found
this helpful
this helpful
We both felt like we were the most important customers ever and treated very professionally and courteously.
Literally seconds after leaving the office I received a confirmation email and a phone call.
Service of this quality is not always easy to find
Well done and ...
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Sep 17, 2018
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Thank you for your lovely comment Jim. Service is of paramount importance to us and I'm delighted we were able to deliver this to you on the day Jim. First impressions do count and I hope we can be of service again to you in the future. ...
Jun 26,2018
Jun 26,2018
2
people found
this helpful
this helpful
Buying our first property through Northwood was a great experience. Tina was so helpful from the very beginning and nothing was too much trouble. She made buying our first home straightforward and I would definitely recommend to others....
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Sep 17, 2018
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Mollie thank you for your lovely feedback. Buying your first home is a special and memorable time so I am pleased to part of this life experience for you and supporting you through the sales end to end process. Best wishes to you in your new home. ...
Jun 22,2018
Jun 22,2018
2
people found
this helpful
this helpful
During a very difficult time. The service given and help provided was amazing. Thank you for everything you have done to support us. We wish to thank you and the team....
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Comment on agent fees
Good
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Sep 17, 2018
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On occasions, when things go wrong, it's important that your managing agent is there to support you. It was pleasure to be of service to you and your family and thank you for your feedback. ...
Jun 14,2018
Jun 14,2018
3
people found
this helpful
this helpful
Tina was very proactive in chasing up buyer/buyer's solicitor (and ourselves) if there was an outstanding issue. She was also very good at communicating latest status on a regular basis....
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Comment on agent fees
They are competitive.
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Sep 17, 2018
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Delighted to support through the sales process for you, when others failed A&J. I promised communication on the essentials of the sales end to end process is key and so pleased that your service experience with me was a positive one. Thank you again for your feedback. ...
Jun 13,2018
Jun 13,2018
2
people found
this helpful
this helpful
I was very impressed with how helpful Brogen was, she was very polite and professional also. I was a bit unsure as I have never rented before, but she went through everything with me which was great....
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Nov 29, 2018
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Thank you for taking the time to share your first time experience as a tenant with us. We are so pleased to hear that a member of the Northwood team has made you feel comfortable and informed from the start. Thank you for taking the time to share this with us. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
http://www.northwooduk.com/complaint-handling-procedure
Last updated at 12:35 PM 04/05/2020 by Samantha Denness
Best Letting Agent in NN1 
Best Letting Agent in Northampton 
