Northwood
4.8/5, 9998 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £21,500,000
Lettings 93% 95% £275 £7,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2811 98 4238 306 1271 26 660 20 496 73
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS DPS SAGEagent
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“Northwood as letting agents-a 5 star agency. ......”

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Nov 21,2024
Minithumbup
Maxine
By: 'Landlord'
Nov 21,2024
0 people found
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Northwood as letting agents-a 5 star agency. Maxine has been our agent for more than ten years and has always been professional, efficient and approachable. Her care for and dedication to both landlord and tenant is superb, and she always goes the extra mile to ensure ...
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“I have been working with Arjan who has been v......”

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Nov 20,2024
Minithumbup
Arjan
By: 'Chloe'
Nov 20,2024
0 people found
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I have been working with Arjan who has been very helpful and quick to respond to all queries...
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“My experience with Arjan has been brilliant -......”

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Nov 20,2024
Minithumbup
Arjan
By: 'Helen'
Nov 20,2024
0 people found
this helpful
My experience with Arjan has been brilliant - he showed us around the property and knew the answers to all of our questions in detail. Arjan has been very efficient in supporting us in putting an offer in and is very responsive when we have ...
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“Market Appraisal with Richard Regan...”

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Nov 19,2024
Minithumbup
Richard
By: 'Bea'
Nov 19,2024
0 people found
this helpful
Richard was incredibly well prepared, honest and helpful. He is clearly very experienced and took time to explain his rational when bringing our home to the market. He knows the local area well and was confident in pitching our property appropriately with other similar ones ...
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“Deplorable service...”

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Nov 18,2024
Minithumbdown
Daniel
By: 'Cara'
Nov 18,2024
1 people found
this helpful
I was unfortunate enough to be in a position where I ended up in a property managed by Northwood for 12 and a half years. To add to my misery, the branch owner DANIEL HARRIS bought the property that I was in around 6 years ago. Now ...
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“5 stars!...”

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Nov 18,2024
Minithumbup
Arjan
By: 'Jake Nicholson'
Nov 18,2024
0 people found
this helpful
Arjan has been instrumental in helping my two friends and I secure the perfect flat for our return to London after travelling for the past year and we are so thankful! He has been so efficient and helpful in explaining every step and liaising with ...
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“Brilliant estate agent!...”

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Nov 18,2024
Minithumbup
Corinne
By: 'Lucy'
Nov 18,2024
0 people found
this helpful
I have had a brilliant experience renting with Northwood. Corinne has been prompt, friendly, efficient and really helpful throughout the process from first viewing the flat right through to my first months in the property. I’ve never worked with an estate agent that’s ...
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“Selling our home with Northwood Stevens in Si......”

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Nov 16,2024
Minithumbup
Gavin
By: 'Matthew'
Nov 16,2024
0 people found
this helpful
Selling our home with Northwood Stevens in Singleton, Ashford was stress-free. Within a few days of it being listed they had lined up multiple viewings, and within a fortnight our house had sold at above asking price. We've used other agencies in the past, but ...
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“Brilliant company to go with for a first time......”

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Nov 16,2024
Minithumbup
Natalie
Bethany
By: 'Amy skye'
Nov 16,2024
0 people found
this helpful
Brilliant company to go with for a first time renter, everything went well and smoothly. They kept us up to date on everything, very patient and understanding. Went that extra mile to help myself and my bestfriend out. We’re so excited to be moving ...
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“The best agents I've dealt with...”

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Nov 15,2024
Minithumbup
Julie
Arjan
By: 'KC'
Nov 15,2024
0 people found
this helpful
I can't rate Northwood enough. They were very friendly and very helpful from the start to the end of my tenancy. Always quick to respond whenever I needed their help and always a pleasure to deal with them. Definitely the best agents I've dealt with....
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“10/10...”

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Nov 15,2024
Minithumbup
Niamh
Tina
By: 'Daniella'
Nov 15,2024
0 people found
this helpful
Have used this company now for Lettings and for sales. Fantastic company. Really helpful and considerate to landlords and sellers. Great communicators. 10/10. Particularly good experiences with Tina and Niamh over the years...
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By: Suzanna Pickering
Nov 15, 2024
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Hi Daniella Thank you for your great review, we are glad to have helped over the years, we wish you all the best! ...

“Rebecca was great and very helpful with all t......”

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Nov 15,2024
Minithumbup
Rebecca
By: 'Barbara'
Nov 15,2024
0 people found
this helpful
Rebecca was great and very helpful with all the process. The whole process took longer than we thought due to different circumstances but she was always happy to help and gave us feedback....
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“Had a fantastic experience with Arjan, polite......”

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Nov 15,2024
Minithumbup
Arjan
By: 'Richard Jones'
Nov 15,2024
0 people found
this helpful
Had a fantastic experience with Arjan, polite and extremely helpful every step of the way. Got moved in and settled with no worries or issues. Would highly recommend. Many thanks my friend. Richard...
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“The information we got was always very clear ......”

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Nov 15,2024
Minithumbup
Rebecca
By: 'Mario Vieira'
Nov 15,2024
0 people found
this helpful
The information we got was always very clear and helpful. Thanks to Rebbeca we got the property....
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“Arjan was very helpful , he knew everything w......”

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Nov 14,2024
Minithumbup
Arjan
By: 'Filipa&Pedro'
Nov 14,2024
0 people found
this helpful
Arjan was very helpful , he knew everything we wanted. He was very professional from the day we went to view the property . Made us feel valued and welcome . Definitely will advice him to anyone looking for a property ....
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“Arjan was very understanding , he knew exactl......”

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Nov 14,2024
Minithumbup
Arjan
By: 'Filipa and Pedro'
Nov 14,2024
0 people found
this helpful
Arjan was very understanding , he knew exactly what we wanted and has always been professional since the day we viewed the property . I will definitely advice him to anyone who is looking for a property . He is very supportive and made us feel very comfortable ...
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“A smooth, efficient, and pleasant process fro......”

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Nov 14,2024
Minithumbup
Rebecca
By: 'Griffin'
Nov 14,2024
0 people found
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A smooth, efficient, and pleasant process from enquiry to closure. Rebecca was friendly, patient, and never less than honest when dealing with my questions and concerns. A breath of fresh air after some stressful experiences with other letting agencies....
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“Great agency, respectful of our privacy and n......”

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Nov 13,2024
Minithumbup
Lisa
By: 'Ffion'
Nov 13,2024
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Great agency, respectful of our privacy and not invasive. Every problem was sorted promptly and communication was strong. Landlords were also fab and went above and beyond to sort things for us. Lisa was a lovely property manager and always got things sorted for us. ...
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“I leased my flat through Northwood's guarante......”

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Nov 13,2024
Minithumbup
By: 'Tim'
Nov 13,2024
0 people found
this helpful
I leased my flat through Northwood's guaranteed rent scheme for about seven years before selling it through Northwood. There were a few glitches early on in the rental period with receiving monthly statements but these were resolved when Northwood switched to a better provider. Otherwise, ...
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“Smooth process and supportive agent...”

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Nov 12,2024
Minithumbup
Rebecca
By: 'Hannah'
Nov 12,2024
0 people found
this helpful
Smooth experience from start to finish. Once we found a property we wanted to progress with, we felt supported but did not feel pressured - which I think is rare in this day. Thank you to Rebecca, who was very helpful and attentive throughout the ...
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“Arjan, has been very helpful in the process a......”

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Nov 12,2024
Minithumbup
By: 'Gina'
Nov 12,2024
0 people found
this helpful
Arjan, has been very helpful in the process and has helped us place tenants swiftly and promptly...
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“great customer service! Jack & Amanda were v......”

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Nov 09,2024
Minithumbup
By: 'Donna'
Nov 09,2024
0 people found
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great customer service! Jack & Amanda were very,helpful . I am satisfied with the service and team!...
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“Rebecca made the experience quick and easy wi......”

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Nov 08,2024
Minithumbup
Rebecca
By: 'Anais'
Nov 08,2024
0 people found
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Rebecca made the experience quick and easy with great communication...
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“Rebecca has been friendly, helpful and prompt......”

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Nov 08,2024
Minithumbup
Rebecca
By: 'Kayleigh'
Nov 08,2024
0 people found
this helpful
Rebecca has been friendly, helpful and prompt with all of her correspondence whilst we have been working to secure a rental property. We weren’t able to make our viewing as we are up north currently and she did everything she could to make this ...
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“My experience with Northwood, and Rebecca in ......”

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Nov 08,2024
Minithumbup
Rebecca
By: 'Zac'
Nov 08,2024
10 people found
this helpful
My experience with Northwood, and Rebecca in particular, has been excellent. From initial viewings to negotiations, placing an offer and referencing, communication has been prompt, thorough and transparent. In a market that feels so turbulent and disorientating, it has been refreshing to have the process ...
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“We had three very happy years living in a hou......”

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Nov 07,2024
Minithumbup
Maxine
By: 'Jocelyn'
Nov 07,2024
0 people found
this helpful
We had three very happy years living in a house managed by Northwood. Many thanks to Maxine who was brilliant throughout....
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“Very kind, attentive and helpful during the v......”

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Nov 06,2024
Minithumbup
Rebecca
By: 'Daan'
Nov 06,2024
0 people found
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Very kind, attentive and helpful during the viewing and helpful in the offer process...
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“Very good experience with Rebecca who helped ......”

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Nov 06,2024
Minithumbdown
Rebecca
By: 'Jasper'
Nov 06,2024
0 people found
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Very good experience with Rebecca who helped us up to signing the tenancy agreement with no real issues....
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“Arjan has been very helpful, efficient and tr......”

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Nov 06,2024
Minithumbdown
Arjan
By: 'Keanne'
Nov 06,2024
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Arjan has been very helpful, efficient and tried his best to accommodate my requests and answer my questions....
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“I am a private landlord who has used Northwoo......”

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Nov 06,2024
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By: 'Jane'
Nov 06,2024
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I am a private landlord who has used Northwood's Tenant Only service in two cities - Leeds and Hull for over the last 10 years. The marketing of the house has been great and I have been particularly impressed with the level of communication throughout. As ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood is very proud of our customer service and good reputation, and receive very few complaints, but we
accept that sometimes things can go wrong and you might wish to complain.

Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.

All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams

Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.

If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.

If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
Last updated at 9:32 AM 17/01/2024 by allAgents

Awards won by Northwood

Regional Awards won by Northwood

Individual Branch Awards

Watford, WD24

St Albans, AL1

Southport, PR8

Maidenhead, SL6

Luton, LU1

Lincoln, LN2

Doncaster, DN2

Crawley, RH10

Cheltenham, GL52

Carlisle, CA1

Ashford, TN23

Worcester, WR1

Wrexham, LL11

Bristol, BS3

Crewe, CW11

Liverpool, L12

Leeds, LS7

Nottingham, NG5

London, SE27

Stoke on Trent, ST4

Warrington, WA1

Northampton, NN1

Newcastle upon Tyne, NE5

Hereford, HR4

High Wycombe, HP13

Eastbourne, BN21

Aberdeen, AB25

Salisbury, SP1

Glasgow, G3

Bromley, BR1

Reading, RG1


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