100% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
95% lettings fee satisfaction
Northwood we go Over & Above to make sure you get the most out of your property.As a leading Bristol Estate Agents and Letting Agents, we're a professional team of local, friendly experts who are passionate about property. Our team is genuinely committed to guiding you through the process of ...
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Northwood we go Over & Above to make sure you get the most out of your property.
As a leading Bristol Estate Agents and Letting Agents, we're a professional team of local, friendly experts who are passionate about property. Our team is genuinely committed to guiding you through the process of letting or selling in a way that is as successful and stress-free. Our key goal has been to deliver outstanding customer service, due to this approach we are proud Gold Award winners for Estate Agency and Lettings in BS3 for the last 4 years. These awards are voted for by Landlords and Tenants who rate the services of their agent.
LETTINGS
For Landlords who are thinking of letting their property in Bristol and the surrounding areas, don't accept vacant periods or rent arrears on your property. Our Guaranteed Rent scheme gives you the certainty of a fixed monthly income; it takes all the risk and hassle away. We also offer a variety of property management schemes ranging from the traditional Fully Managed or our Tenant Find scheme. For a no obligation Market Appraisal of your rental property, call our team today.
SALES
We are straight-talking professionals who genuinely enjoy getting the best sale for their customers. So get in touch even if you are just considering selling and want some advice, would like a no obligation Market Appraisal or want to find out what the perfect sales package could look like for you.
TENANTS OR BUYERS
We believe that in order to achieve the right property for you it's vital to understand your particular needs to make the process as easy as possible. Our friendly team will work with you to achieve your goal. If you're a Tenant or Purchaser looking for your next home, take a look at the properties that are currently available, and give us a call.
As a leading Bristol Estate Agents and Letting Agents, we're a professional team of local, friendly experts who are passionate about property. Our team is genuinely committed to guiding you through the process of letting or selling in a way that is as successful and stress-free. Our key goal has been to deliver outstanding customer service, due to this approach we are proud Gold Award winners for Estate Agency and Lettings in BS3 for the last 4 years. These awards are voted for by Landlords and Tenants who rate the services of their agent.
LETTINGS
For Landlords who are thinking of letting their property in Bristol and the surrounding areas, don't accept vacant periods or rent arrears on your property. Our Guaranteed Rent scheme gives you the certainty of a fixed monthly income; it takes all the risk and hassle away. We also offer a variety of property management schemes ranging from the traditional Fully Managed or our Tenant Find scheme. For a no obligation Market Appraisal of your rental property, call our team today.
SALES
We are straight-talking professionals who genuinely enjoy getting the best sale for their customers. So get in touch even if you are just considering selling and want some advice, would like a no obligation Market Appraisal or want to find out what the perfect sales package could look like for you.
TENANTS OR BUYERS
We believe that in order to achieve the right property for you it's vital to understand your particular needs to make the process as easy as possible. Our friendly team will work with you to achieve your goal. If you're a Tenant or Purchaser looking for your next home, take a look at the properties that are currently available, and give us a call.
Latest Reviews
6th Sep 2024
reviewed by 'Happy client'
2nd Jul 2024
reviewed by 'Kate Marshall'
17th May 2024
reviewed by 'Adebola'
9th May 2024
reviewed by 'Portishead sale'
1st May 2024
reviewed by 'Tim'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £72,000 | £720,000 |
| Lettings | 95% | 95% | £360 | £2,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 82 | 1 | 204 | 5 | 16 | 0 | 12 | 1 | 10 | 0 |
Areas covered
- BS1
- Bristol
- BS2
- BS3
- BS4
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 04,2018
Aug 04,2018
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We have recently entered into the 1 year guaranteed rent scheme with Northwoods Bristol. First impressions are prompt, reliable and well informed. They found us fantastic tenants and we are assured in the fact that they have listened to our preferences and acted in our best ...
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Gaurenteed rent scheme - no fees
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Jul 31,2018
Jul 31,2018
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Our experience when buying our first house with Northwood was great.
Hannah was absolutely fantastic in keeping me informed throughout the process, which was not an easy one due to having a lot of problems with the solicitors we chose.
Hanna was amazing. Thank you ...
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Jun 30,2018
Jun 30,2018
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Had an amazing experience with this estate agents! Matthew Ward was particularly helpful as after we told him we were interested in a property he made it his priority to make sure we got it; as well as this after ringing to say we didn't ...
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Comment on agent fees
Cheapest agency fees I have come across
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Apr 30,2018
Apr 30,2018
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Very customer focused and knowledgeable company. Would highly recommend them to anyone with limited experience of the lettings market and looking to rent out their home in the Bristol area....
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Apr 30, 2018
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Thank you very much Philip for such a lovely review. We really appreciate it. ...
Apr 17,2018
Apr 17,2018
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Lucie has been really helpful and friendly with us. She listened to our needs and tried to find the best matches for us.
Sometimes looking for a property can be stressful and difficult but she immediately seemed to care about us.
We will definitely consider ...
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Apr 16,2018
Apr 16,2018
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Efficient, reasonable, friendly and professional- you couldn't ask for more. It was a pleasure dealing with Matthew Ward through my viewing experience, due to his relaxed but professional service.
Highly Recommend *****...
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Comment on agent fees
Don’t get me wrong, we would all love for there to be no fees. However, Northwood are affordable. Agent’s fees are around about the same as most other firms in this area.
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Mar 26,2018
Mar 26,2018
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I spoke to Matthew regarding two properties in Bristol, explaining my unique situation and requirements. He took this all on board and supplied me with all the information I requested about the properties.
I was very impressed by his telephone manner and his professionalism, and ...
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Comment on agent fees
Fairly high. Not exorbitant.
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Mar 24,2018
Mar 24,2018
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Compassionate professional bunch, Matt was very accommodating to all of my queries and requests. I spoke to Hannah initially who was also very helpful and polite. I've recently dealt with an agency in Brislington who were unbelievably rude, lacked any professionalism and even swore at ...
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Matt was a top lad very professional but didn't mind stepping out of his suit to have a laugh and that's what it's all about, life is too short!
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Mar 07,2018
Mar 07,2018
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Lucie was extremely efficient throughout and kept me informed at all times. I have lost count of the number of e mails explaining each part of the process re the checks on the new tenant. I have already recommended a friend who has a flat ...
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Comment on agent fees
Good
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Mar 01,2018
Mar 01,2018
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Matthew Hodge deals with all of the issues at the property very quickly and efficiently. As well if anything turns up on inspection he contacts landlord straight away and thing is sorted asap. Thank you Matt...
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Feb 25,2018
Feb 25,2018
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I have been with Northwood for over a year now and have known Matthew Hodge for that duration.
He has been most pleasant and extremely helpful. Matt has helped me with several issues and has been reliable and contactable throughout.
That branch is lucky to ...
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Comment on agent fees
I'm not a fan of fees. I don't think anyone is? I'd prefer not to pay fees. Bristol rent is already quite excessive, then a £500 agency fee rubs salt in the wound.
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Dec 13,2017
Dec 13,2017
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Northwood made everything straightforward when it came to myself and 2 friends having to vacate the house in which we were living for a LONG time. We had no experience of renting through an estate agent as we had a relatively informal rental arrangement with a ...
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Comment on agent fees
Good, very reasonable as fees go, and easy to understand
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Dec 09,2017
Dec 09,2017
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Both Matthew and Hannah have been as helpful and more than I could have hoped for, thank you and all the team at Northwood, Bristol. Great photographs Matthew, definitely some new angles. If you want a personal service where you're properties aren't just a number ...
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Comment on agent fees
Nothing bad to say here, very good.
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Oct 26,2017
Oct 26,2017
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Fantastic staff- friendly, efficient and quick to reply to any queries. Was impressed with the service, and happy to recommend to others....
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Oct 14,2017
Oct 14,2017
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They have been really helpful and friendly and we have felt very supported in our application and when moving in....
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Comment on agent fees
The fees were much lower than many competitors.
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Sep 20,2017
Sep 20,2017
1
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Hands down THE best estate agents I have ever dealt with (and I've dealt with a few!)
My partner and I lived in our property with Northwood for over a year and they were wonderful from start to finish. I had never received such excellent ...
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Sep 13,2017
Sep 13,2017
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Matt was very responsive to any issue we had with the property and always gave us clear instructions. His approach was always very friendly and helpful, so all the tenants of the house would recommend him highly....
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Comment on agent fees
As expected.
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Sep 13,2017
Sep 13,2017
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We have been with Northwood for the past hear and a half. In that time they been the best estate agency firm we have ever encountered (have been in rented accomadation since 21 so have experienced my fair share of estate agents and landlords)
The first ...
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Aug 09,2017
Aug 09,2017
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The staff were extremely helpful in meeting my specific requirements when I was looking for the property, rather than a one size fits all approach. Would definitely recommend this company...
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Comment on agent fees
Good
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Aug 08,2017
Aug 08,2017
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Excellent service and advise from the very first phone call. Would highly recommend both tenents or landlords to use Northwoods. Very professional and friendly. Thank you😊...
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Comment on agent fees
Very good better than others contacted
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Aug 04,2017
Aug 04,2017
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Staff are polite and swift to respond to any issues.
You feel you are receiving a personal service and nothing is too much trouble.
Living 1.5 hours drive from my property I have really appreciated the fact that the local office, Bedminster, is able to deal ...
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Comment on agent fees
Very fair price for the service provided.
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Jul 12,2017
Jul 12,2017
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It's not often an agent leaves an impression on you but Paige Tucker has because she is so lovely and personable in her approach, myself and my boyfriend are going through a big and quiet stressy move from Ibiza to Bristol and it was so ...
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Good
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Jul 03,2017
Jul 03,2017
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I have been taking care of Northwood maintenance now for over 7 years and I can honestly say that I really enjoy my job as the guys in the office are so friendly and professional. I have had pleasure in getting to know different tenants and ...
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N/a
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May 22,2017
May 22,2017
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Northwoods have been extremely helpful and efficient. Hannah has been our main point of contact and has been exemplary - always replying to calls and emails without delay, taking time to explain things clearly and patiently, and with a very sensible and mature attitude. I ...
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Comment on agent fees
Fees seem to be in line with industry norms.
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May 19,2017
May 19,2017
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Northwood have been very thorough and professional throughout our moving and tenancy process thus far.
The team have been great, really helpful and efficient. Shannon, Hannah and Matt have always been on hand to help us or answer any questions.
When we moved in we ...
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Comment on agent fees
Fee's were very clearly outlined from the beginning, which was great. There were no surprise additional fees.
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May 04,2017
May 04,2017
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Both individuals were really helpful and welcoming, it was a great experience moving in. The team gave us a new home card and a box of chocolates which was lovely....
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Comment on agent fees
Agent's fees are exactly what we expected.
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Apr 06,2017
Apr 06,2017
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Northwood and everyone who works there are unlike any agency I've encountered before. They're all helpful, lovely, funny and kind people who seem to genuinely care about the service they're providing.
Their office doesn't have the same intimidating flash look that agents who charge you ...
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Comment on agent fees
The referencing fee is less than a third of what I've paid for any previous referencing so I was very pleasantly surprised with this. It didn't feel like I was just finding their overly expensive cars or suits but rather just paying for the service that was being provided.
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Mar 30,2017
Mar 30,2017
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Northwood Bristol have always provided us with exceptional service. When we first decided to let our property they were always on hand to provide support and guidance. I would definatley reccommend them to friends and family. Their Guaranteed rent option gives you great peace of ...
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Mar 29,2017
Mar 29,2017
1
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Very good, friendly and efficient people. They consistently helped us when we requested their assistance. Also they were very honest and gave us our deposit back in its entirety. Thanks!...
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Comment on agent fees
I find all fees to high.
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Mar 02,2017
Mar 02,2017
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I already used nortwood twice and they always keep their word,they friendly and very helpful.If you are correct with them then they correct with you.In a last two time didn't regret to choose them....
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Comment on agent fees
They just asking a normal fees , and nothing hidden fee.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaint Handling Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at www.tpos.co.uk
Last updated at 11:11 AM 09/11/2021 by allAgents
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at www.tpos.co.uk
Best Estate Agent in BS3 
