100% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
95% lettings fee satisfaction
Northwood we go Over & Above to make sure you get the most out of your property.As a leading Bristol Estate Agents and Letting Agents, we're a professional team of local, friendly experts who are passionate about property. Our team is genuinely committed to guiding you through the process of ...
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Northwood we go Over & Above to make sure you get the most out of your property.
As a leading Bristol Estate Agents and Letting Agents, we're a professional team of local, friendly experts who are passionate about property. Our team is genuinely committed to guiding you through the process of letting or selling in a way that is as successful and stress-free. Our key goal has been to deliver outstanding customer service, due to this approach we are proud Gold Award winners for Estate Agency and Lettings in BS3 for the last 4 years. These awards are voted for by Landlords and Tenants who rate the services of their agent.
LETTINGS
For Landlords who are thinking of letting their property in Bristol and the surrounding areas, don't accept vacant periods or rent arrears on your property. Our Guaranteed Rent scheme gives you the certainty of a fixed monthly income; it takes all the risk and hassle away. We also offer a variety of property management schemes ranging from the traditional Fully Managed or our Tenant Find scheme. For a no obligation Market Appraisal of your rental property, call our team today.
SALES
We are straight-talking professionals who genuinely enjoy getting the best sale for their customers. So get in touch even if you are just considering selling and want some advice, would like a no obligation Market Appraisal or want to find out what the perfect sales package could look like for you.
TENANTS OR BUYERS
We believe that in order to achieve the right property for you it's vital to understand your particular needs to make the process as easy as possible. Our friendly team will work with you to achieve your goal. If you're a Tenant or Purchaser looking for your next home, take a look at the properties that are currently available, and give us a call.
As a leading Bristol Estate Agents and Letting Agents, we're a professional team of local, friendly experts who are passionate about property. Our team is genuinely committed to guiding you through the process of letting or selling in a way that is as successful and stress-free. Our key goal has been to deliver outstanding customer service, due to this approach we are proud Gold Award winners for Estate Agency and Lettings in BS3 for the last 4 years. These awards are voted for by Landlords and Tenants who rate the services of their agent.
LETTINGS
For Landlords who are thinking of letting their property in Bristol and the surrounding areas, don't accept vacant periods or rent arrears on your property. Our Guaranteed Rent scheme gives you the certainty of a fixed monthly income; it takes all the risk and hassle away. We also offer a variety of property management schemes ranging from the traditional Fully Managed or our Tenant Find scheme. For a no obligation Market Appraisal of your rental property, call our team today.
SALES
We are straight-talking professionals who genuinely enjoy getting the best sale for their customers. So get in touch even if you are just considering selling and want some advice, would like a no obligation Market Appraisal or want to find out what the perfect sales package could look like for you.
TENANTS OR BUYERS
We believe that in order to achieve the right property for you it's vital to understand your particular needs to make the process as easy as possible. Our friendly team will work with you to achieve your goal. If you're a Tenant or Purchaser looking for your next home, take a look at the properties that are currently available, and give us a call.
Latest Reviews
6th Sep 2024
reviewed by 'Happy client'
2nd Jul 2024
reviewed by 'Kate Marshall'
17th May 2024
reviewed by 'Adebola'
9th May 2024
reviewed by 'Portishead sale'
1st May 2024
reviewed by 'Tim'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £72,000 | £720,000 |
| Lettings | 95% | 95% | £360 | £2,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 82 | 1 | 204 | 5 | 16 | 0 | 12 | 1 | 10 | 0 |
Areas covered
- BS1
- Bristol
- BS2
- BS3
- BS4
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 10,2015
Aug 10,2015
3
people found
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this helpful
Efficient, polite, friendly and always approachable. All staff at Northwood are excellent. I am very happy with my ongoing experience with this company and am considering expanding my portfolio....
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Comment on agent fees
Honest & OK
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Aug 10, 2015
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Hello Gillian, on behalf of myself and the team I would like to thank you for your review. We look forward to looking after your property and any new additions for many more years to come. ...
Aug 10,2015
Aug 10,2015
1
people found
this helpful
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Siobhan was an absolute pleasure to deal with whenever we need to call or have anything done in respect of the property. She is knowledgeable, personable and always has a friendly demenour on the phone. Aalong with the rest of the Northwood team, Siobhan made ...
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Aug 10, 2015
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Hello Stuart, thank you for your comments, its good to hear. Always happy to help. Siobhan ...
Aug 07,2015
Aug 07,2015
3
people found
this helpful
this helpful
The agents we've dealt with from Northwood (Emma, Hayley and Siobhan) have always been reliable, professional and pleasant. They were accurate in their calculations and taking of rent, efficient in acting on repair requests and turned up on time to our exit inspection. I would ...
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Comment on agent fees
They're always too expensive!
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Aug 07, 2015
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Hi Nicole
Thank you for your comments, we very much appreciate it.
Thanks for being such great tenants.
Emma, Siobhan and Hayley. ...
Aug 07,2015
Aug 07,2015
0
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Very reliable, Always returned calls. Explained everything clearly and has dealt with the few problems efficiently and promptly. Would recommend without hesitation....
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Aug 07, 2015
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Thank you for your review Clive and recommendation. It is much appreciated. Siobhan. ...
Aug 07,2015
Aug 07,2015
0
people found
this helpful
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Northwood have been letting/managing our property for 3-years. We initially opted for the guaranteed-rent scheme which, when my job meant we had to move abroad, was a huge weight off my mind. There were a million things to sort out and we weren't quite ...
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Aug 10, 2015
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Hi Paul, thank you for your comments on this review. I really do appreciate it. Siobhan ...
Aug 06,2015
Aug 06,2015
1
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this helpful
Good quality of service and has resolved any queries I have had in a swift and timely manner and kept me informed of any developments....
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Aug 07, 2015
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Hello Mark, thank you for your review. Siobhan ...
Jul 26,2015
Jul 26,2015
6
people found
this helpful
this helpful
We have used Northwood letting agents for over 10 years.
We have always used the guaranteed rental scheme because even when the property is empty there are no void periods. Siobhan is always very helpful, extremely friendly and she always makes sure our monthly payment is ...
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Jul 27, 2015
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Hi Debbie, on behalf of Hayley, the team and myself I would like to say thank you for your review. Glad we have been able to provide you with a good service all these years. Siobhan ...
Jul 26,2015
Jul 26,2015
6
people found
this helpful
this helpful
I am pleased with the service provided. Hayley and the rest of the team are on the ball,providing a cost effective solution to any issues/problems that arise.I have been a customer for a number of years and would recommend Northwood as a ...
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Jul 27, 2015
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Thank you for your review Ian. I'm pleased that you are happy with the service that we provide and hope this continues. ...
Jul 24,2015
Jul 24,2015
4
people found
this helpful
this helpful
I've met hayley a few times very helpful member of northwood team had hayley for my property check they have been fine I always fill happy for hayley to be in my flat very respectful of everything and wish her the best with future tenants ...
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Comment on agent fees
I fill the long term tenants should be aloud a yearly contract as I fill the 6 months comes around fast and I find it hard finding 50 pounds each 6 months well more like four because it's taken two months beforehand
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Jul 24, 2015
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Thank you Emma, this is much appreciated. Look forward to seeing you at your next inspection. ...
May 06,2015
May 06,2015
2
people found
this helpful
this helpful
Our dealing's with Northwoods were excellent, Especially Emma Moore who was dealing with the property we were buying. Emma was always very helpful and informative, always got back to us with any inquiries we raised. No matter how many times we asked to gain access ...
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Apr 27,2015
Apr 27,2015
3
people found
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this helpful
A very professional service over the last two years. Communication has been excellent with prompt and efficient action and support from all the team....
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Apr 27, 2015
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Hello and thank you for your review. We appreciate it and are always happy to help in the future. ...
Apr 23,2015
Apr 23,2015
3
people found
this helpful
this helpful
I used Northwood to let my property with the rent guarantee scheme which worked perfect for me,no need to check the property as Northwood would assist with repairs if needed and no problems with the rent being paid.Siobhan was extremely helpful,friendly and ...
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Apr 24, 2015
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Thank you for your review. I am pleased we were able to provide you with our services full circle and it all went well. Happy to help you in the future. Siobhan ...
Apr 23,2015
Apr 23,2015
2
people found
this helpful
this helpful
Our dealings with Northwood North St Bristol have been nothing but excellent.Siobhan and Jack have been outstanding ,helping us with every problem and sorting it quickly and efficiently.We were concerned about buying a property to let after a previous bad experience but they ...
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Apr 24, 2015
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Thank you for your review, always happy help. Pleased the Guaranteed Rent scheme is working well for you and is stress free. Best wishes, Siobhan. ...
Apr 22,2015
Apr 22,2015
2
people found
this helpful
this helpful
At short notice I was offered a contract working overseas. I needed to rent my property at a busy and stressful time. I contacted Northwood and was immediately struck by the professionalism of Siobhan. I received comprehensive information over the phone and a full written ...
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Apr 23, 2015
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Hello Paul, thank you so much for your words. I am glad you are happy and everything has ran smoothly for you. Siobhan. ...
Mar 22,2015
Mar 22,2015
0
people found
this helpful
this helpful
I am a new Landlord and didn't really have much experience. I moved away from the area and wanted someone to take the hassle away from me. Siobhan was great, explained all the packages. I opted for the guaranteed rent scheme and have been paid ...
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Apr 10, 2015
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Hello Mr Palmer, thank you for your comments. Glad to be of continued service to you. Siobhan ...
Feb 17,2015
Feb 17,2015
0
people found
this helpful
this helpful
I let my property out using Siobhan from Northwoods and she was excellent. As I was working away from home most of the time I left the property in Siobhan's hands to get all the Electrical and Gas surveys done. I also had decorating going ...
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Comment on agent fees
I paid ‚£400 for Siobhan to find tenants, credit check them, make sure the household income would be more than enough to cover the rent, organised gas and electric certificates, arranged a new cooker installation at the last minute and completed an inventory. A good price in my eyes.
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Apr 10, 2015
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Hello Ingo, thank you for your review, I'm glad everything went well for you and I will of course be happy to help you in the future. Siobhan ...
Jan 15,2015
Jan 15,2015
0
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this helpful
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I have been a landlord of several properties with Northwood for over 7 years now and they have been awesome! Due to their great location; friendly,efficient manner and marketing they always let my properties within days. They also assist with any issues that either I ...
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Jan 20, 2015
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Hello Simon, thank you for your review. We hope to continue this relationship for many more years to come. Kind regards Siobhan. ...
Dec 09,2014
Dec 09,2014
0
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We have worked alongside Northwood Residential Lettings for a number of years now carrying out all plumbing and heating works for their properties. All members of staff at the Bedminster branch are very friendly and helpful, they seem to be very tenant and land lord ...
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Comment on agent fees
Invoice's are paid on time.
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Dec 10, 2014
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Hello All, thank you for your review of our services it is much appreciated. Kind regards Siobhan. ...
Oct 17,2014
Oct 17,2014
0
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Northwood have let our property in Bedminster for over 18 months and the service we have received from them has always been excellent. The attention to detail is great and I feel confident that everything is taken of care of for me.
When there are any ...
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Oct 17, 2014
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Hello Caroline, thank you for your review. I am glad you are enjoying the benefits of our Guaranteed Rent service. Kind regards, Siobhan. ...
Oct 14,2014
Oct 14,2014
0
people found
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this helpful
I have just rented my property with Northwood, North St, Southville, bristol, branch. In turn great tenants were found very quickly. Siobhan at Northwood provided me with an easy to use service, with property specific details I wanted included. The one off cost was clear ...
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Oct 06,2014
Oct 06,2014
0
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I have been living in this house since August 2013 and Siobhan is really excellent in her work.
When I need she always helps me.she is very kind.she is a perfect manager and I always ask some advises to feeling satisfied....
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Oct 06, 2014
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Thank you very much Fabio. I am always here to help. ...
Sep 04,2014
Sep 04,2014
1
people found
this helpful
this helpful
Northwood carry out Tenancy Finds for me then do all the paperwork, they are do efficient, professional and nothing is too much trouble, they are the best Letting Agent I have ever dealt with....
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Comment on agent fees
Relatively cheap
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Sep 15, 2014
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Dear Sophie, thank you for your kind comments. We hope to continue letting your properties in the future. Many thanks Northwood ...
Aug 26,2014
Aug 26,2014
0
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I found Northwood and Emma very professional and helpful. They offer both the landlord and tenet an excellent service, with fair agency fees. I would use them again and recommend them....
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Sep 15, 2014
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Thank you for your comments, I am glad to hear you have had such a positive experience. ...
Aug 25,2014
Aug 25,2014
0
people found
this helpful
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I have rented my flat from Northwood for over a year and I have a very positive experience with that agency. My main contact is Jack Honeyfield. He is always very friendly, professional and helpful. He responds quickly to any cases and I feel supported. ...
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Sep 17, 2014
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Hi Joanna,
Thank you very much for your kind comments, it is my pleasure. ...
Aug 19,2014
Aug 19,2014
0
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We have just moved in to a 5 bed in Bristol. My whole experience with Northwood has been very positive. Our main point of contact was Emma who was very helpful at all stages and particularly in dealing with 5 tenants with varying needs and negotiating things ...
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Comment on agent fees
They were a little lower then the more expensive end of the market.
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Sep 15, 2014
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Thank you for your comments, I am glad to hear you have had such a positive experience. ...
Aug 14,2014
Aug 14,2014
0
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Northwoods have been consistently helpful and friendly in my dealing with them . I have a few properties and have used a number of agents but they are excellent.
Thanks...
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Sep 15, 2014
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Hello Steve, thank you for your review of our services. We are glad to be of service to you and hope to continue letting properties for you in the future. Kind regards Northwood ...
Jul 26,2014
Jul 26,2014
0
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The Bedminster branch of Northwood have dealt with letting my house under the Platinum rent guarentee scheme, since July 2012 , relieving me of the previous stress of finding regular paying tenants. Northwood guarentee a monthly rent all year on this scheme even if the property is ...
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Sep 15, 2014
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Hello Gill, thank you for your review and kind words. Many thanks Siobhan ...
Jul 10,2014
Jul 10,2014
2
people found
this helpful
this helpful
Emma Moore is a very friendly, professional lettings negotiator. I have spent weeks and weeks looking at different properties with various different agencies. Some of the agents were late arriving and offered no apology to my partner and I. Some even talked down to us ...
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Jul 14, 2014
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Thank you for your comments, I am glad to hear you are happy with the service you have received and thank you for you giving such a positive review. ...
Jun 25,2014
Jun 25,2014
0
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Northwood are my current agents and they treated us really well when we moved into our property with no complications. They are always friendly and helpful. Few issues to report (washing machine broke down & fan stopped working in bathroom) but quick to respond when things ...
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Jun 26, 2014
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JWillis, thank you for your feedback it is much appreciated. I hope you continue to be happy in your home. ...
Jun 23,2014
Jun 23,2014
0
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As a first time landlord I was nervous and wary of letting my home. I can honestly say all fears were totally allayed by the support n service from the Northwood team. They just made it simple, from the basics of quickly finding tenants to ...
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Jun 26, 2014
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A T, thank you for your comments. Glad we could help and be of service to you. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaint Handling Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at www.tpos.co.uk
Last updated at 11:11 AM 09/11/2021 by allAgents
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at www.tpos.co.uk
Best Estate Agent in BS3 
