Westminster London, London, SW1E
4.8/5, 1100 reviews
98% recommended
88% sales valuation accuracy
90% sales fee satisfaction
MyLondonHome is a London estate agency focused on providing the utmost in professional, transparent and fair customer service. We are proud of our strong morals and have built our business on them; a model we have proven to be the sturdiest of foundations. Our goal has always been not only ... show more MyLondonHome is a London estate agency focused on providing the utmost in professional, transparent and fair customer service. We are proud of our strong morals and have built our business on them; a model we have proven to be the sturdiest of foundations. Our goal has always been not only to become the leading sales and letting agency in Central London, but to use an ethical approach at all times. Our diverse range of clients, from individual property owners to large-scale investors, are testament to the fact that our method works.
Estate Agent Central London

Opening Hours
Address

MyLondonHome
35 Catherine Place
Westminster,London
Greater London
SW1E 6DY
020 7222 2500

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 88% 90% £250,000 £9,200,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
231 1 551 18 86 0 122 1 88 2
Areas covered
  • N1
  • SW6, SW8, SW9, SW11, SW18
  • N7
  • W2, W14, WC1N, WC2
  • NW1
  • E1, E14, EC1, EC2, EC4
  • SE1
  • SE11
  • SE16
  • SE17
  • SW1
  • SW3
  • SW4
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA TPOS Sales TPOS Lettings
Latest Properties

No Properties

Images & Videos

“We sold our property through My London Home. Hannah was ......”

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Dec 04,2014
Minithumbup
Wendy
By: 'Issac'
Dec 04,2014
2 people found
this helpful
We sold our property through My London Home. Hannah was extremely professional and very knowledgeable. Our property was advertised with another very well known agent in London for good few months, but Hannah managed to get an offer for us within 10 days and we sold ...
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By: Andrew Griffith
Aug 07, 2015
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Hello Issac, Such lovely comments, thank you! Please do recommend us to your family and friends, we'd love to assist them too! Thank you for your positive feedback. I am pleased you enjoyed your experience with MyLondonHome. As far as Central London estate & letting agents are concerned, we think we're number one and I am delighted you seem to agree! I hope we can be of continued service. Kind regards, Andrew Griffith Managing Director MyLondonHome ...

“Mr. Marko Csokasi has been very helpful in dealing with ......”

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Dec 04,2014
Minithumbup
By: 'Marko'
Dec 04,2014
1 people found
this helpful
Mr. Marko Csokasi has been very helpful in dealing with me as a tenant: 1. He has been very pleasant in his correspondence with me (phone calls, email and text messages) 2. Very prompt in replying to my emails (he has responded quickly to my emails at ...
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“In the several months which I have been a tenant, ......”

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Dec 01,2014
Minithumbup
By: 'Lulu'
Dec 01,2014
0 people found
this helpful
In the several months which I have been a tenant, I was confident that any issue or question I had in my apartment could be handled quickly and efficiently without a worry. Praveen from My London Home is always extremely helpful, has very positive energy, ...
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“I found that Kelly Scott at MyLondonHome helped me enormously. ......”

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Dec 01,2014
Minithumbup
By: 'Professor'
Dec 01,2014
0 people found
this helpful
I found that Kelly Scott at MyLondonHome helped me enormously. I was trying to get my flat ready for occupancy within four days because I had to go abroad on a business trip. It had to be furnished in that time. She advised me how ...
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Comment on agent fees
For the service provided, these are acceptable.
Was this helpful? Yes

“Very open to ideas. No hard sell. Quick and efficient. ......”

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Nov 27,2014
Minithumbup
By: 'Satisfied'
Nov 27,2014
0 people found
this helpful
Very open to ideas. No hard sell. Quick and efficient. Called back when they said they would. Understood my needs as a seller. Will definitely recommend and use again!...
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Comment on agent fees
Good level. Willing to negotiate
Was this helpful? Yes

“Marko moved quicly in securing a flat for me at ......”

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Nov 27,2014
Minithumbup
By: 'David'
Nov 27,2014
1 people found
this helpful
Marko moved quicly in securing a flat for me at a reasonable price. I viewed the flat at lunchtime and it had been secured by COB that day. Very pleased with the result and found Marko extremely easy and straight forward to deal with....
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Comment on agent fees
I don't understand why letting agents in general are allowed to charge 'on-boarding' fee's to tennants. Surely they get a percentage of my rent each month and frankly any associated 'on-boarding' fee's should be covered by that.
Was this helpful? Yes

“MyLondonHome property management service (Kelly Scott) has managed my London ......”

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Nov 22,2014
Minithumbup
By: 'Roger'
Nov 22,2014
1 people found
this helpful
MyLondonHome property management service (Kelly Scott) has managed my London property for nearly two years. I have found the service to be very professional. All queries and management issues were dealt with efficiently and expeditiously. All emails were responded to timeously. A difficult problem encountered ...
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“Tom was exemplary from start to finish - and beyond. ......”

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Nov 22,2014
Minithumbup
By: 'Michelle'
Nov 22,2014
0 people found
this helpful
Tom was exemplary from start to finish - and beyond. Even after we had completed on the sale, he was helpful, always available, accommodating and very personable. I would absolutely use him when I come to sell the house! Brilliant job. Thank you Tom....
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“The agent - Elliot gave us the best customer care , ......”

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Nov 22,2014
Minithumbup
By: 'ASAF'
Nov 22,2014
5 people found
this helpful
The agent - Elliot gave us the best customer care , information and options we had regarding our plot we sold through My London Home. Mr. Rainbow had extremely good knowledge regarding the market position and options we had in front of us. In a market ...
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By: Elliot Rainbow
Jan 18, 2016
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Hi Asaf, Thank you for the kind review and your return business. Always a pleasure to work with you. All the best for the new year ...

“The service provided was fast and reliable. I had immediate ......”

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Nov 21,2014
Minithumbup
By: 'Thomas'
Nov 21,2014
6 people found
this helpful
The service provided was fast and reliable. I had immediate feedback on all questions asked and speedy execution of interactions with owner enabling conclusion of the deal within 24 hours. The central elements required are reliability and efficacy, and these were largely fulfilled....
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Comment on agent fees
asking price was achieved
Was this helpful? Yes

“I've been consistently impressed with Daniel's professionalism and the quality ......”

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Nov 20,2014
Minithumbup
By: 'Simone'
Nov 20,2014
0 people found
this helpful
I've been consistently impressed with Daniel's professionalism and the quality of service he offers. He is extremely responsive and helpful whenever we have had any problems/issues with the flat. We feel rather smug when discussing our situation and the services offered by Daniel with ...
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“Daniel has been a fantastic agent to deal with. When ......”

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Nov 20,2014
Minithumbup
By: 'LaurenB'
Nov 20,2014
0 people found
this helpful
Daniel has been a fantastic agent to deal with. When first applying for the tenancy he helped guide me through all the steps required and made it very clear what information I needed to provide. He also demonstrates a great relationship with the landlord and ...
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Comment on agent fees
The ‚£200 tenancy fee, although flexible on timing of the payment, seems a bit steep for the level of effort required to onboard a tenant.
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“Excellent service, great understanding of what I was looking for. ......”

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Nov 20,2014
Minithumbup
By: 'Edyta'
Nov 20,2014
0 people found
this helpful
Excellent service, great understanding of what I was looking for. Concrete, patient, nice, flexible re. apporintments. I would highly recommend this agent to any friend of mine. Thank you Tom!...
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“Christian was extremely helpful in finding a suitable apartment for ......”

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Nov 19,2014
Minithumbup
By: 'Utpal'
Nov 19,2014
0 people found
this helpful
Christian was extremely helpful in finding a suitable apartment for me. He quickly understood what our requirements were and showed us a number of suitable apartments after our initial viewings. He was always extremely polite and punctual. I would recommend using your services again based ...
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“Marko was extremely helpful in responding immediately to my request ......”

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Nov 19,2014
Minithumbup
By: 'C'
Nov 19,2014
1 people found
this helpful
Marko was extremely helpful in responding immediately to my request to help find an apartment to rent or a colleague returning to London from overseas. He sent me some property details the same day - all exactly the right sort of spec I believe my ...
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“He is professional, efficient and friendly in our communication on ......”

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Nov 19,2014
Minithumbup
By: 'Maryam'
Nov 19,2014
0 people found
this helpful
He is professional, efficient and friendly in our communication on dealing with my requests. He is very helpful in dealing with my issues with the property as a tenant....
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“Coming from overseas I was obviously anxious to secure appropriate ......”

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Nov 18,2014
Minithumbup
By: 'DAVID'
Nov 18,2014
1 people found
this helpful
Coming from overseas I was obviously anxious to secure appropriate accommodation for my mid term stay in London. Marko was excellent all the way starting when I first contacted him from overseas to enquire till finally settling for the apartment that I rented. In all, ...
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“We ( my Daughter Claudia and I)were introduced to Jack ......”

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Nov 16,2014
Minithumbup
By: 'Leo'
Nov 16,2014
0 people found
this helpful
We ( my Daughter Claudia and I)were introduced to Jack through a mutual friend,Charlie, who works in MyLondonHome It was our first 'assault' on the market, seeking a two end accommodation South of the river Jack showed us a number of units on Monday ...
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“Mike is the managing agent for my first private letting. ......”

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Nov 16,2014
Minithumbup
By: 'SL'
Nov 16,2014
0 people found
this helpful
Mike is the managing agent for my first private letting. From the start, I have been impressed with how proactive he has been in contacting me and keeping me updated. He has dealt swiftly with my queries and has also dealt with the logistics of ...
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“It has been a real pleusure dealing with Thomas Scott, ......”

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Nov 12,2014
Minithumbup
By: 'Milagros'
Nov 12,2014
0 people found
this helpful
It has been a real pleusure dealing with Thomas Scott, he has been very helpful and efficient every step of the way, organising appointments and liaising with the landlord to make the whole process smooth and easy at time when I have been particularly busy. ...
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“Kelly Scott was available for me just 100 percent of the ......”

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Nov 12,2014
Minithumbup
By: 'Hector'
Nov 12,2014
0 people found
this helpful
Kelly Scott was available for me just 100 percent of the time and i was very satisfied about her services. She did just excellent....
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“Many thanks to Daniel and the team for the professional ......”

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Nov 11,2014
Minithumbup
Adam
By: 'Ian'
Nov 11,2014
0 people found
this helpful
Many thanks to Daniel and the team for the professional approach taken along with the assistance provided to guide us through the letting process. We also appreciated the consideration and patience shown whilst we were in the process of extending the letting period on the ...
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“Agent Adam Carter has shown me 3 different properties through which ......”

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Nov 09,2014
Minithumbup
By: 'Domantas'
Nov 09,2014
0 people found
this helpful
Agent Adam Carter has shown me 3 different properties through which he was very polite and helpful. He understood what kind of apartment I wanted and on the 3 property I have viewed with him I was able to find something that suited me. Very pleased with ...
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Was this helpful? Yes
By: Andrew
Nov 10, 2014
View all comments (1)
Hi Domantas, Great to hear everything has worked out so well, our vast range of properties clearly sufficed. I hope you enjoy your new home! Thank you for using MyLondonHome and I hope we can be of continued service. Kind regards, Andrew Managing Director MyLondonHome ...

“He is a wonderful agent and it was a real ......”

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Nov 07,2014
Minithumbup
By: 'Murat'
Nov 07,2014
0 people found
this helpful
He is a wonderful agent and it was a real pleasure to work with him. He was pretty clear about the process and the next steps which was a crucial input for someone like me (relocated to London a month ago and I have no ...
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Was this helpful? Yes
By: Andrew
Nov 10, 2014
View all comments (1)
Hi Murat, Fantastic news to hear that Marko has provide excellence service once again. I hope you enjoy your new home! Thank you for using MyLondonHome and I hope we can be of continued service. Kind regards, Andrew Managing Director MyLondonHome ...

“From the first time I spoke with Alex he was ......”

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Nov 06,2014
Minithumbup
By: 'JM&PP'
Nov 06,2014
0 people found
this helpful
From the first time I spoke with Alex he was extremely helpful. After I said, that me and my husband would have to travel to London on Saturday to do the visits (as we could not do it any other time) he made his utmost ...
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Was this helpful? Yes
By: Andrew
Nov 10, 2014
View all comments (1)
Hi both, Thank you for such a brilliant review. It is very reassuring to hear such thorough and in depth comments regarding our fantastic service. I hope you enjoy your new home! Thank you for using MyLondonHome and I hope we can be of continued service. Kind regards, Andrew Managing Director MyLondonHome ...

“generally are very good£â‚¬â€š Dan has alway reply my email ......”

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Nov 05,2014
Minithumbup
By: 'kane'
Nov 05,2014
0 people found
this helpful
generally are very good£â‚¬â€š Dan has alway reply my email on time. And solve my problems With quite much patience. I'm happy with that...
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Was this helpful? Yes
By: Andrew
Nov 10, 2014
View all comments (1)
Hi Kane, Daniel is very experienced with MyLondonHome so it is great to see that his experience is identifiable in the quality service he provides. Thank you for using MyLondonHome and I hope we can be of continued service. Kind regards, Andrew Managing Director MyLondonHome ...

“Daniel has been excellent in the process of check out ......”

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Nov 04,2014
Minithumbup
By: 'Kitty'
Nov 04,2014
0 people found
this helpful
Daniel has been excellent in the process of check out and check in for the tenants for my apartment. He has gone out of his way to be pleasant and make this an excellent experience and hassle free for me....
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Was this helpful? Yes
By: Andrew
Nov 10, 2014
View all comments (1)
Hi Kitty Mohan, I am very pleased of your satisfaction with Daniel, he always ensures that the service he provides is of the highest quality. Thank you for using MyLondonHome and I hope we can be of continued service. Kind regards, Andrew Managing Director MyLondonHome ...

“the level of service and care is average.after a ......”

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Nov 04,2014
Minithumbdown
By: 'dent'
Nov 04,2014
0 people found
this helpful
the level of service and care is average. after a month i moved in the sales person sent me an email requesting £800 to be remitted to settle the balance of the account with an attached account statement which turned out to be landlord's communication....
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Was this helpful? Yes
By: Andrew
Nov 10, 2014
View all comments (1)
Hi dent, Thank you for providing us with a review. Despite winning many awards we are continually strive to improve so your comments will be taken on board. Thank you for using MyLondonHome and I hope we can help again the next time you need a central London estate or letting agent. Kind regards, Andrew Managing Director MyLondonHome ...

“He is very polite and a nice person. I really ......”

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Nov 03,2014
Minithumbup
By: 'Alex'
Nov 03,2014
0 people found
this helpful
He is very polite and a nice person. I really liked him and he responded immediately to all my questions.This is why I replied to this review....
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Was this helpful? Yes
By: Andrew
Nov 10, 2014
View all comments (1)
Hello, Thank you for your very kind words about Alex. Thank you for using MyLondonHome and I hope we can be of continued service. Kind regards, Andrew Managing Director MyLondonHome ...

“Marko, the best agent I've come across during my 8 years ......”

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Nov 02,2014
Minithumbup
By: 'Ada'
Nov 02,2014
0 people found
this helpful
Marko, the best agent I've come across during my 8 years in London - resourceful, patient and went the extra mile in order to make sure I got a the flat I've been waiting for weeks....
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Was this helpful? Yes
By: Andrew
Nov 10, 2014
View all comments (1)
Hi Ada, Thank you for such a great compliment towards Marko, he is always working tirelessly to provide a fantastic service. I hope you enjoy your new home! Thank you for using MyLondonHome and I hope we can be of continued service. Kind regards, Andrew Managing Director MyLondonHome ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At MyLondonHome we are committed to providing a superior service for all of our clients and customers. Managing a large portfolio of properties, and coordinating the sales of many more properties does come with its challenges and we are proud of the way we conduct our daily business. On occasion, we do recognise that things go wrong and when it does, we want to put it right for you.


We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.

Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.

1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.

Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.


2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:

Sales: [email protected]
HR: [email protected]
Lettings & Property Management: [email protected]
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.


3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.

www.tpos.co.uk/consumers/how-to-make-a-complaint

The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:

Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333306
Last updated at 10:37 AM 06/01/2016 by allAgents

Awards won by MyLondonHome, London SW1E 6DY



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MyLondonHome

Branch - Westminster London, London, SW1E