Tooting, London, SW17
4.7/5, 731 reviews
97% recommended
96% sales valuation accuracy
98% sales fee satisfaction
90% lettings valuation accuracy
88% lettings fee satisfaction
Ludlow Thompson Tooting is one of the leading estate agents offices in South West London. Our office is situated outside the Tooting Broadway underground station which is opposite the Sainsbury`s Superstore on Tooting High Street. We cover most properties in the SW17 postcode area and surrounding South West region ... show more Ludlow Thompson Tooting is one of the leading estate agents offices in South West London. Our office is situated outside the Tooting Broadway underground station which is opposite the Sainsbury`s Superstore on Tooting High Street. We cover most properties in the SW17 postcode area and surrounding South West region of London.
Why our Tooting estate agents?
Ludlow Thompson estate agency has been established in 1993. Since then, our firm has developed into a large network of estate agent branches throughout and outside London City. Our senior staff members have more than 40 years of experience in dealing with residential sales, lettings and property management. We require our employees to go through specialised training and obtain an NFOPP Qualification to be able to meet the service standards of Ludlow Thompson. Tooting Estate Agents are able to provide a completely personalised customer service to meet the individual needs of each client.


Ludlow Thompson Tooting estate agents provide services including real estate sales, property management, and lettings. Each of our staff members live around the South West of London, therefore, can provide completely up to date insiders guide to clients about the local area amenities and property market changes. Tooting branch provides free no obligation home valuations for potential clients that are looking to sell their houses or flats.
Tooting area guide overview
This area is most well-known for one of the largest Lido in Europe. Most residents are professional couples and families that want to live in an affordable part of London. Most residential houses in Tooting are Victorian terraces, cottages, maisonettes and some new build blocks of flats. There are plenty of entertainment, trendy bars, and restaurants in the Tooting Broadway area. Many families move here to live a quieter and more community-driven life than in the busy central London.
Ludlow Thompson the award winning London agent

Latest Reviews

View all Reviews 731
6th Jan 2023
reviewed by 'Simon Guy McEwen'
“Tenants left without paying final months rent following numerous complaints from residents due to anti social behaviour and still owing ......”
30th Jun 2021
reviewed by 'MARK PORTER'
“Excellent service from Romina who was always available and helpful in contact between myself and the buyer. Would recommend her ......”
5th Aug 2019
reviewed by 'James'
“Really good experience. We explained to Alexander the urgency behind our move. He took all this on board and was ......”
21st Jun 2019
reviewed by 'Elizabeth'
“Recently got an apartment with Ludlow Thompson Tooting office. The process is swift, easy and experienced excellent customer service. The ......”
20th Jun 2019
reviewed by 'Tom'
“Arranging inspection was very quick and putting our offer down was easy. William was very polite during the process. It ......”
9th Jun 2019
reviewed by 'Nadine'
“Our initial contact was with William who was really friendly and helpful in getting us in to book a viewing. ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 17:00
  • Sunday: Closed
Address

ludlowthompson
62 Tooting High Street
London
Greater London
SW17 0RN
020 8682 1234, 020 8772 7200

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £245,000 £2,300,000
Lettings 90% 88% £300 £3,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
153 6 432 15 38 1 52 0 32 2
Areas covered
  • SW17
  • SW19
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS My deposits scheme
Rankings
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ludlowthompson Apex, WR4

“Maria and Michael were generally quite helpful and were always ......”

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Jan 29,2015
Minithumbup
By: 'I.S.'
Jan 29,2015
1 people found
this helpful
Maria and Michael were generally quite helpful and were always available to respond to my queries. They worked very hard to ensure all procedures were in place for the move to be finalised on time....
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Comment on agent fees
The agent's fees were quite reasonable.
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“Fairly slick operation. Good responsiveness over email, telephone and mobile. ......”

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Jan 22,2015
Minithumbup
By: 'CD'
Jan 22,2015
1 people found
this helpful
Fairly slick operation. Good responsiveness over email, telephone and mobile. Smart, well turned out agents who are generally much more pleasant to deal with than those of other firms I have come across. They don't try to oversell and call all the time, which is ...
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“Lots of emails to and from, I found Ria Green ......”

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Jan 22,2015
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Ria
By: 'K.Green'
Jan 22,2015
0 people found
this helpful
Lots of emails to and from, I found Ria Green especially helpful. Just now waiting to hear on whether everything has gone through ok. Fingers crossed!...
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“Fairly smooth process from start to finish with a good ......”

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Jan 19,2015
Minithumbup
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Ria
By: 'ricechrisb'
Jan 19,2015
0 people found
this helpful
Fairly smooth process from start to finish with a good standard of communication and prompt responses. Polite staff encountered throughout, including Migle. Ria at Apex Park was particularly swift to reply to queries....
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“He was very rude when we first went to discuss ......”

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Jan 17,2015
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By: 'Louise'
Jan 17,2015
1 people found
this helpful
He was very rude when we first went to discuss our potential letting with another one of your staff with his feet on his desk. He kept interrupting our conversation with your other employee and was making jokes about our current renting situation which we ...
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By: ludlowthompson.com
Jan 20, 2015
View all comments (1)
Good morning, ludlowthompson.com would like to thank you for taking the time to provide feedback with regards to the service that you have received so we are able to further improve our services. If you would like to contact us further then please do not hesitate to contact ludlowthompson.com at [email protected] so we are able to look into the comments that you have raised further. Kind regards. ...

“We dealt with Maria often throughout our tenancy in London ......”

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Jan 15,2015
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By: 'Hugo'
Jan 15,2015
0 people found
this helpful
We dealt with Maria often throughout our tenancy in London and could not have been more impressed with her willingness to help us. She was professional, helpful and very friendly and would recommend her to any landlord/tenant looking for somebody who is goes out ...
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“I rented a property from Ludlow and Thompson for three ......”

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Jan 15,2015
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By: 'Celeste'
Jan 15,2015
0 people found
this helpful
I rented a property from Ludlow and Thompson for three months in South West London. Maria has from start to finish been completely understanding and helpful in this time, responding to emails and phone calls straight away and assisting us when we needed advice. She ...
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“Hello there, i was interested in renting property and during ......”

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Jan 15,2015
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By: 'Tony'
Jan 15,2015
0 people found
this helpful
Hello there, i was interested in renting property and during this process it was Miss Maria Hogan that helped me along the way. She was outstanding in showing me properties that suited my needs e.g location, room availability and parking space near the property. ...
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“Sherard and Phil were excellent throughout the entire sales and ......”

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Jan 12,2015
Minithumbup
By: 'nickheyworth'
Jan 12,2015
0 people found
this helpful
Sherard and Phil were excellent throughout the entire sales and contract process. Throughout the journey they always gave me accurate, honest and up to date information. I appreciated that information wasn't ever 'spun'. It was always the facts and the true state of play. Well ...
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“Sherard was an absolute delight to deal with when buying ......”

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Jan 11,2015
Minithumbup
By: 'Laura'
Jan 11,2015
0 people found
this helpful
Sherard was an absolute delight to deal with when buying my house. He was super efficient in showing me properties that not only fitted my spec but exceeded my expectations. When he helped me find the one he was always available to show me the ...
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Comment on agent fees
Super pleased!!!
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“I wanted to say thank you again to Sherard for ......”

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Jan 09,2015
Minithumbup
By: 'Ali'
Jan 09,2015
0 people found
this helpful
I wanted to say thank you again to Sherard for all his help during this transaction. I found sheared to be very knowledgable, professional and always going beyond his duties to exceed customer expectations. I have no problem in recommending him , his team and his ...
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“I found Tim to be excellent fantastic Customer Service skills. ......”

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Dec 16,2014
Minithumbup
By: 'Maureen'
Dec 16,2014
0 people found
this helpful
I found Tim to be excellent fantastic Customer Service skills. Took time after hours including Sundays to be as accommodating and flexible to help the sale. He was always polite, helpful, and prompt with his appointments and always returned calls. I believe him to be ...
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“Tim Hudson has been a tremendous help to us in ......”

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Dec 13,2014
Minithumbup
By: 'Paul'
Dec 13,2014
0 people found
this helpful
Tim Hudson has been a tremendous help to us in finally settling on a purchase after a long search. Tim has been warm and friendly and at the same time professional. We have felt throughout that he has been open and trustworthy, and we are ...
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“All services have been provided promptly and I am really ......”

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Dec 05,2014
Minithumbup
By: 'Jana'
Dec 05,2014
0 people found
this helpful
All services have been provided promptly and I am really happy to recommend this company to anyone, very helpful with the referencing....
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“Michael was prompt, efficient, helpful and informative, He was courteous ......”

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Nov 27,2014
Minithumbup
By: 'D'
Nov 27,2014
0 people found
this helpful
Michael was prompt, efficient, helpful and informative, He was courteous and had the sort of manner I like which is polite and keen to help. My impression is that he will have a very successful career if he maintains this level of service....
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Comment on agent fees
no comment - the agent completes the job then he/she is due their fee
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“Michael Birley secured tenants for my flat in Clapham and ......”

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Nov 22,2014
Minithumbup
By: 'Landlord'
Nov 22,2014
0 people found
this helpful
Michael Birley secured tenants for my flat in Clapham and negotiated the terms of the tenancy with them. He was flexible as the start date was not confirmed until late and I was not always easily contactable....
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“I came into contact with Migle as I had sent ......”

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Nov 21,2014
Minithumbup
By: 'Caroline'
Nov 21,2014
0 people found
this helpful
I came into contact with Migle as I had sent out an email to all letting agents to inform of my requirements for a future home. Migle sent an email with a home that fit perfectly with all my requirements (which was a first). She ...
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“Having reviewed the competition, it was down to the finer ......”

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Nov 21,2014
Minithumbup
By: 'James'
Nov 21,2014
0 people found
this helpful
Having reviewed the competition, it was down to the finer points to help us decide which agent we were going to use. Working with Ludlow and Michael was a pleasure, he was always able to answer all questions whether they came over from email or ...
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Comment on agent fees
As the landlord you want the best rental price and minimal fees, which Michael achieved for us and it was a very pleasant experience.
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“Let my flat within a week and got a good ......”

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Nov 20,2014
Minithumbup
By: 'Tim'
Nov 20,2014
0 people found
this helpful
Let my flat within a week and got a good price for it, very helpful and kept me up to date with progress....
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“The service I received was exceptional. In the past I ......”

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Nov 19,2014
Minithumbup
By: 'Satisfied'
Nov 19,2014
1 people found
this helpful
The service I received was exceptional. In the past I used another agent and the service received was not as efficient. Michael is very professional and knowledgeable. I also had dealing with Maria and she too offered an exceptional service....
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“I thought he acted very quickly getting clients in to ......”

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Nov 19,2014
Minithumbup
By: 'SRC'
Nov 19,2014
0 people found
this helpful
I thought he acted very quickly getting clients in to view the property and took on feedback when i was not happy with the rental amount achieved. He talked to tenants and achieved a price that was acceptable for me. He was flexible in meeting ...
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Comment on agent fees
I was offered higher rent from another agent but declined them due to their fee structure- which i felt was excessive. I don't think in future i would pay more than 5%
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“Sherard James was at all times extremely efficient, polite, charming, ......”

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Nov 16,2014
Minithumbup
By: 'Rosemary'
Nov 16,2014
0 people found
this helpful
Sherard James was at all times extremely efficient, polite, charming, helpful above the call of duty. He answered my many queries very politely and patiently, and was on hand at all times to help me. I could not recommend him more highly...
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Comment on agent fees
They were as initially agreed
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“The agents were very efficient and quick in organising viewings ......”

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Nov 16,2014
Minithumbup
By: 'Neal'
Nov 16,2014
0 people found
this helpful
The agents were very efficient and quick in organising viewings from the moment I engaged with ludlowthompson and were clear as to what I could expect in terms of rental income during the different timings of the year. I must highlight that I appreciated especially ...
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Comment on agent fees
I thought that the fees were reasonable, however, my only criticism was all the extras that some but not all of the agents were trying to push such as EPC certificates which although it may be part of their job to encourage you to do it through them but is actually far cheaper and quite easy to sort out yourself.
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“It's been an absolutely cracking process for start to finish. ......”

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Nov 14,2014
Minithumbup
By: 'L'
Nov 14,2014
1 people found
this helpful
It's been an absolutely cracking process for start to finish. Total transparency in regards to fees and the next steps in the whole process, and 100% flexible around our working days. Would and have recommend the branch to other house hunters. Top notch....
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Comment on agent fees
Well, we got a discount, so no complaints. Thanks!
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“Both Mike and Maria were very helpful and professional. Mike ......”

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Nov 13,2014
Minithumbup
By: 'Angela'
Nov 13,2014
1 people found
this helpful
Both Mike and Maria were very helpful and professional. Mike spent the necessary time with us to go over and explain all contract details....
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“I found Michael Birley to be efficient and attentive. I ......”

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Nov 13,2014
Minithumbup
By: 'Barbara'
Nov 13,2014
1 people found
this helpful
I found Michael Birley to be efficient and attentive. I also commend Firat Brusk, likewise efficient and also with good communication skills. I have not had direct dealings with Maria but, since she let the flat, I must also acknowledge her work. I found the ...
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Comment on agent fees
OK
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“Michael provided an excellent service. He was efficient and responsive ......”

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Nov 12,2014
Minithumbup
By: 'gs'
Nov 12,2014
1 people found
this helpful
Michael provided an excellent service. He was efficient and responsive throughout the process, providing the information needed, and he always answered the phone, & responded to emails immediately. He acheived the full rent and the desired tenancy, so overall a positive outvome. The only area i'd ...
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Comment on agent fees
overall seemed high, but I think this is probably pretty standard, and there's no way i could've found tenants, sorted contracts etc independently.
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“Was very impressed with this estate agent. Communicated every day ......”

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Nov 07,2014
Minithumbup
By: 'Brett'
Nov 07,2014
1 people found
this helpful
Was very impressed with this estate agent. Communicated every day til we moved in. Even drove down to flat when we had trouble getting into the main door. Probably the best agents I've letted through....
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“Michael was very competent and communicated in a very friendly ......”

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Nov 05,2014
Minithumbup
By: 'Carol'
Nov 05,2014
1 people found
this helpful
Michael was very competent and communicated in a very friendly and professional way. He always returned telephone calls and gave advise when needed....
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“The manager and his team were extremely pro-active in securing ......”

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Nov 04,2014
Minithumbup
By: 'R'
Nov 04,2014
1 people found
this helpful
The manager and his team were extremely pro-active in securing good tenants for our properties. They were set several challenges as we are quite specific and pedantic in regards to our tenant choice. They met every challenge presented. The team under Mike's direction were extremely ...
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Comment on agent fees
It is our position that should we commit our portfolio to LT, we should benefit from a sliding scale of reductions in fees.
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Staff picture Michael
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Staff picture Alexander
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Staff picture Mark
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Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 5:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. ([email protected]).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 2:09 PM 18/06/2018 by allAgents

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Branch - Tooting, London, SW17

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