100% sales valuation accuracy
85% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
No company information
Latest Reviews
26th Jan 2015
reviewed by 'ESH'
21st Jan 2015
reviewed by 'Chris'
19th Jan 2015
reviewed by 'Richard'
17th Jan 2015
reviewed by 'Mrs'
Opening Hours
Address
Lords Estate Agents (Kingston upon Thames & Surrey)
106 The Broadway
Tolworth
Tolworth,Surbiton
Greater London
KT6 7HT
020 8255 5000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 85% | £215,000 | £560,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 0 | 51 | 0 | 38 | 0 | 4 | 0 |
Areas covered
- KT5
- Tolworth
- KT6
- Surbiton
- KT3
- Ewell
- KT4
- KT9
- KT17
- KT19
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 24,2013
May 24,2013
19
people found
this helpful
this helpful
I used Lords to sell my house as they were a local agency which I considered would know the area. Jamie and Luke were excellent in their professionalism and conduct. Luke kept us fully informed on progress and was always available to offer advice and ...
read full review
read full review
Was this helpful?
Yes
Yes
May 28, 2013
View all comments
(1)
Dear Don,
Thank you for the glowing review of Jamie, Luke and the team at the Tolworth Office of Lords.
The team work exceptionally hard to help all their customers and comments like yours make all the work we do worthwhile. Thank you.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents ...
May 24,2013
May 24,2013
17
people found
this helpful
this helpful
We found Jamie really helpful and responsive during our purchase. The purchase process was difficult and prolonged due to complications of the lease extension, multiple freeholders and earlier lease issues. Jamie was on hand to push matters along as much as possible, deftly balancing his ...
read full review
read full review
Was this helpful?
Yes
Yes
May 28, 2013
View all comments
(1)
Dear Christina,
Thank you very much indeed for the positive review and feedback.
I know that we also find the legal complications involved in some leasehold transactions very frustrating but I am pleased that Jamie and his team were able to get these resolved for you.
I hope we have the opportunity of assisting you again in the future.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents ...
Apr 30,2013
Apr 30,2013
21
people found
this helpful
this helpful
Jamie and his team delivered on everything they promised to deliver on - and more. Communication was excellent using phone, text and e-mail to arrange viewings. All of his team played a vital role in ensuring the 5 house chain completed on time, and it got ...
read full review
read full review
Was this helpful?
Yes
Yes
May 01, 2013
View all comments
(1)
Dear Michelle,
Thank you very much indeed for the exceptionally positive review of our Tolworth branch and the team at this office.
I think Jamie may have needed to lay down in a quiet, darkened room for a week afterwards, but we were delighted to have got your sale through and to have been able to handle the various issues that came our way.
I hope you are extremely happy in your new home and would like to thank you for placing your trust and confidence in my firm.
Kind regards,
Gu ...
Nov 26,2012
Nov 26,2012
26
people found
this helpful
this helpful
An oustanding service from beginning to end. Excellent communication throughout the sales process from Luke who was the lead negotiator and from Jamie who oversaw the process. Updates received via text, email and phone and all the viewings were dealt with to a high standard. ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 06, 2012
View all comments
(1)
Thank you Mr Fellows.
I am very grateful for you praise of my team at the Tolworth Office of Lords and for our 5 star review. Thank you for listing your home with Lords.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected] ...
Oct 09,2012
Oct 09,2012
32
people found
this helpful
this helpful
We chose Lords as our estate agent after having met with 4 different estate agents in the area, and they have truly proven to us that we made the right decision. The main reasons we went with Lords were the professionalism and the trustworthiness of their ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24, 2012
View all comments
(1)
Dear Mr & Mrs Darkes,
Thank you so much for the wonderful and outstandingly positive feedback.
My team at the Tolworth office work exceptionally hard to make every one of our customers happy and I am pleased that they have succeeded in your case.
May I take the opportunity of wishing you every happiness in your new home.
Kind regards,
Guy Hodge
[email protected] ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
THE LORDS PARTNERSHIP LIMITED’S (“LORDS ESTATE AGENTSâ€)
GRIEVANCE PROCEDURE.
1. Lords Estate
Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the
highest standards of service to all of its customers. To ensure that their
interests are safeguarded and in the rare event that a problem arises, a
complaints procedure has been introduced. This provides for the matter to be
dealt with internally by the management of the Company, and in the event that
we are not able to deal with the issue to the mutual satisfaction of both
parties, by reference to The Property Ombudsman.
2. If you believe
you have a complaint, please write in the first instance to The Managing
Director at:
The Lords Partnership Limited, 56-58 Wood Street, Kingston
upon Thames, Surrey, KT1 1UW
3. A complaint will
wherever possible be acknowledged within 24 hours but no longer than 3 working
days, investigated thoroughly in accordance with established in-house
procedures and a formal reply will be sent within 15 working days of receipt of
the complaint.
4. If the
complainant is not satisfied with the outcome of our initial investigation,
they are provided with a further opportunity to have the complaint reviewed by
another of the Lords Directors by writing again to the address shown
above.
5. In the event that
the final review as detailed above still fails to satisfy the complainant, then
the complainant is at liberty to have the matter referred to the Property
Ombudsman. We will submit our file to the Ombudsman on request and subject to
consent. The complainant is also entitled to have their complaint referred to
the Ombudsman should we fail to deal with matters promptly or not complied with
our in-house complaints procedure within 8 weeks from the date we receive a
written notification of the grievance.
If, as a customer of Lords, you have any questions regarding
the above, please contact your local office, write to the Managing Director at
the address above or email [email protected]
Last updated at 4:29 PM 08/06/2012 by Guy Hodge
GRIEVANCE PROCEDURE.
1. Lords Estate
Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the
highest standards of service to all of its customers. To ensure that their
interests are safeguarded and in the rare event that a problem arises, a
complaints procedure has been introduced. This provides for the matter to be
dealt with internally by the management of the Company, and in the event that
we are not able to deal with the issue to the mutual satisfaction of both
parties, by reference to The Property Ombudsman.
2. If you believe
you have a complaint, please write in the first instance to The Managing
Director at:
The Lords Partnership Limited, 56-58 Wood Street, Kingston
upon Thames, Surrey, KT1 1UW
3. A complaint will
wherever possible be acknowledged within 24 hours but no longer than 3 working
days, investigated thoroughly in accordance with established in-house
procedures and a formal reply will be sent within 15 working days of receipt of
the complaint.
4. If the
complainant is not satisfied with the outcome of our initial investigation,
they are provided with a further opportunity to have the complaint reviewed by
another of the Lords Directors by writing again to the address shown
above.
5. In the event that
the final review as detailed above still fails to satisfy the complainant, then
the complainant is at liberty to have the matter referred to the Property
Ombudsman. We will submit our file to the Ombudsman on request and subject to
consent. The complainant is also entitled to have their complaint referred to
the Ombudsman should we fail to deal with matters promptly or not complied with
our in-house complaints procedure within 8 weeks from the date we receive a
written notification of the grievance.
If, as a customer of Lords, you have any questions regarding
the above, please contact your local office, write to the Managing Director at
the address above or email [email protected]
Best Estate Agent in Surbiton 
Best Estate Agent in Surbiton 
