Latest Reviews

31st Aug 2023

reviewed by 'MARTIN BARWELL'

“Today I lose £12000...I sought to buy a flat at 16 Silk Mill Elland.All I was seeking was indemnity against ......”

29th Mar 2022

reviewed by 'Joboj'

“OverviewReviewsServicesPhotosAboutReviews from the web1/5allAgents · 9 reviewsGoogle review summary2,4(112)Google reviewsAllwork8complaint8lift6tenancy6+6Sort byMost relevantNewestHighestLowestJoanne BorchertJoanne Borchert8 reviews·2 photosjust ......”

24th Mar 2021

reviewed by 'Sean'

“A truly shocking outfit. Charging me twice for after staircasing at when I try to explain Im happy to pay ......”

16th Mar 2021

reviewed by 'Kieron'

“Terrible mananging agent. don't care about the people that own or live in the building the manage. Lazy. like to ......”

19th Dec 2020

reviewed by 'Mark'

“I have been letting with them for a year and I would rather not move because of hassle... but I ......”

9th Jul 2020

reviewed by 'Daniel'

“I feel abit conned having to even give 1 star.This company have been nothing but trouble since the start of ......”

Opening Hours

Address

Liv Group
Whitehall Waterfront,2 Riverside Way
Leeds
West Yorkshire
LS1 4EH
0113 831 3300

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Performance statistics

Services	Valuation Accuracy	Fees Satisfaction	Min Price of property reviewed	Max Price of property reviewed
Lettings	0%	0%	£1,000	£1,800

Review statistics

From Landlords		From Tenants		From Vendors		From Buyers		Other

0	1	0	4	0	0	0	0	0	5

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Customer Reviews

Showing 1-10 of 10

“Today I lose £12000...I sought to buy a fla......”

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1 Star Review

Aug 31,2023

By: 'MARTIN BARWELL'

Aug 31,2023

Services: Property Management
Would you recommend?: No
Postcode: S71

Property Management
Postcode: S71

1 people found
this helpful

Today I lose £12000... I sought to buy a flat at 16 Silk Mill Elland.All I was seeking was indemnity against The Cladding Costs removals.Nobody is available to talk too and no-one accepts responsibility.My Solicitor is aghast at their service from their Solicitors.Liv......
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1 Star Review

Mar 29,2022

By: 'Joboj'

Mar 29,2022

Services: Property Management
Would you recommend?: No
Postcode: L6

Property Management
Postcode: L6

1 people found
this helpful

OverviewReviewsServicesPhotosAbout Reviews from the web 1/5allAgents · 9 reviews Google review summary 2,4 (112) Google reviews All work 8 complaint 8 lift 6 tenancy 6 +6 Sort by Most relevant Newest Highest Lowest Joanne Borchert Joanne Borchert 8 reviews·2 photos just nowNEW Shockingly inebt, one star undeserved. The Govt needs to regulate such cowboys. 9 months ...
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“A truly shocking outfit. Charging me twice fo......”

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1 Star Review

Mar 24,2021

Mark

By: 'Sean'

Mar 24,2021

Services: They manage our estate
Sold price: £250000
Would you recommend?: No
Postcode: LS22

They manage our estate
Sold price: £250000
Postcode: LS22

0 people found
this helpful

A truly shocking outfit. Charging me twice for after staircasing at when I try to explain Im happy to pay the pro rata fee when adjusted (initial invoice not received) and they say no, hide behind a wall of silence then adjust my invoice to ...
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“Terrible mananging agent. don't care about t......”

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1 Star Review

Mar 16,2021

By: 'Kieron'

Mar 16,2021

Services: They manage our building
Sold price: £500
Would you recommend?: No
Postcode: S2

They manage our building
Sold price: £500
Postcode: S2

3 people found
this helpful

Terrible mananging agent. don't care about the people that own or live in the building the manage. Lazy. like to drop shock invoices on your for +20% of the service charges. 6 months late with the accounts. absolutely useless, rude and incompetent....
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“I have been letting with them for a year and ......”

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1 Star Review

Dec 19,2020

Belinda

By: 'Mark'

Dec 19,2020

Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: No
Postcode: PE1

Lettings (as a Tenant)
Rent PCM: £1000
Postcode: PE1

1 people found
this helpful

I have been letting with them for a year and I would rather not move because of hassle... but I HAD TO! No WIFI for 4 months!!! I kept calling and calling and I always get the same answer, it is being sorted. How can a ...
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“I feel abit conned having to even give 1 star......”

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1 Star Review

Jul 09,2020

By: 'Daniel'

Jul 09,2020

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LS29

Lettings (as a Tenant)
Postcode: LS29

0 people found
this helpful

I feel abit conned having to even give 1 star. This company have been nothing but trouble since the start of my tenancy, The communication is absolutely awful. Emails aren't responded too and Phone calls aren't picked up. No one seems to want to take responsibility ...
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By: Shameem Clare

Jan 10, 2021

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Absolutely horrific customer service! I have never ever known a company like this. Rude! Never reply and the development is a mess. Avoid avoid avoid!!! ...

“This company is a mess, and Poor Organisation......”

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1 Star Review

Jan 27,2020

Mark

By: 'Wong'

Jan 27,2020

Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: LS11

Lettings (as a Landlord)
Postcode: LS11

3 people found
this helpful

This company is a mess, and Poor Organisation. I'd suggest them stop adding fake positive reviews themselves. I've owned a flat A managed by them (unfortunately) since 2017, and have been paying service charges on time etc. I've bought another flat B in the same building ...
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“Terrible....”

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1 Star Review

May 03,2019

By: 'Steven'

May 03,2019

Services: They manage our building
Would you recommend?: No
Postcode: RH12

They manage our building
Postcode: RH12

1 people found
this helpful

I have been renting since 2013 and have never come across such complacency, lack of interest and poor customer service. Please avoid at all costs...
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“Terrible customer service...”

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1 Star Review

Apr 17,2019

By: 'Scott'

Apr 17,2019

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: HI8

Lettings (as a Tenant)
Postcode: HI8

1 people found
this helpful

I have been renting properties as a tenant for almost a decade, and I can unequivocally state that Liv group are by far and away the worst letting agent I have had the misfortune of engaging with. Liv group actively avoided conducting much need upkeep ...
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“Poor service...”

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1 Star Review

Jul 25,2018

Belinda

By: 'Valeria'

Jul 25,2018

Services: Lettings (as a Tenant)
Rent PCM: £1800
Would you recommend?: No
Postcode: BA2

Lettings (as a Tenant)
Rent PCM: £1800
Postcode: BA2

0 people found
this helpful

Rented an apartment for nine months with furniture, when I first contacted them they rented the apartment I was ready to pay for and ceased to reply to my emails so my flatmate contacted them to rent any apartment and ended up renting one of ...
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Comment on agent fees

Check out fees were stated in the contract and it also mentioned a cleaning fee but no price. End of tenancy cleaning came to 480 GBP when in London and other places they charge around 150-250 for the same service. Liv presented invoices from cleaning agents I feel taken advantege off. I reccomend changing cleaning services to one more beneficial to the tenant as they don´t care about the price because the don´t have pay it. I also reccomend to inform your tenants of the charges before presenting it to them unexpectedly as this cleaning fee is what I payed as a student for a monthly rent.

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By: D Joze

Nov 26, 2020

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They are horrible! Managing the apartments based in they get enough complaints regarding an issue. 3 nights of black out in the communal area, pitch black foot path and entrance to the development! Residents walking to and from their apartments in total darkness for over 15 hours of darkness Daily in the past 3 days! They are only good in charging you the service charge. Terrible service! AVOID THEM! ...

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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