94% lettings valuation accuracy
94% lettings fee satisfaction
The Lime StoryAs a service provider we feel the experience of our customers should be at the heart of everything we do.The Estate and Lettings industry has a history of being known for poor service and communication but we don’t operate like “Normal Letting Agents” – We stand out ...
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The Lime Story
As a service provider we feel the experience of our customers should be at the heart of everything we do.
The Estate and Lettings industry has a history of being known for poor service and communication but we don’t operate like “Normal Letting Agents” – We stand out from the crowd because we care.
Our customer charter is very simple, they are basic rules that our team sign up to as part of their intensive training to be a part of the Lime Family. Keeping these goals simple enable us to effectively deliver on our promises to you and ensure if you are promised something that those promises will be delivered.
As a service provider we feel the experience of our customers should be at the heart of everything we do.
The Estate and Lettings industry has a history of being known for poor service and communication but we don’t operate like “Normal Letting Agents” – We stand out from the crowd because we care.
Our customer charter is very simple, they are basic rules that our team sign up to as part of their intensive training to be a part of the Lime Family. Keeping these goals simple enable us to effectively deliver on our promises to you and ensure if you are promised something that those promises will be delivered.
Latest Reviews
30th Sep 2024
reviewed by 'Joanna'
16th Nov 2023
reviewed by 'Andy'
3rd Mar 2022
reviewed by 'David Higgs'
10th Feb 2022
reviewed by 'Tarek'
Opening Hours
Address
Lime Property
The Pod, St Andrews Quay
Hull
East Riding of Yorkshire
HU3 4SA
01482 216060
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 94% | 94% | £325 | £3,290 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 49 | 4 | 66 | 10 | 2 | 0 | 4 | 0 | 3 | 2 |
Areas covered
- Hull
- HU12
- HU6
- HU11
- Beverley
- HU13
- HU7
- East Yorkshire
- HU8
- HU4
- HU9
- HU5
- HU10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Nov 22,2017
Nov 22,2017
0
people found
this helpful
this helpful
Lime property have looked after my properties in Hull now for nearly 10 years. They are very professional and competent.
The nature of property investment means that there are always gong to be issues with tenants, maintenance, etc. whenever issues have arisen Lime have always been ...
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Nov 20,2017
Nov 20,2017
0
people found
this helpful
this helpful
Have been with lime for about 6 months. I find them very helpful and positive. Always try to achieve the best for me as a landlord....
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Comment on agent fees
I find the fee's reasonable
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Nov 20,2017
Nov 20,2017
0
people found
this helpful
this helpful
Kim helped me find an investment property and then quickly helped to let my property out through Lime properties after I took the keys. She was proactive before, during and after the process and I now class Kim as both a new colleague and friend ...
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Comment on agent fees
Slightly higher than the competition in area but you get what you pay for.
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Yes
Nov 17,2017
Nov 17,2017
1
people found
this helpful
this helpful
We have been with lime property for over 2 years now, from day one they have been fantastic so proffesional and efficient in all aspects! Always go above and beyond to help and staff are always so polite! Really pleased with the service they offer they ...
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Nov 15,2017
Nov 15,2017
0
people found
this helpful
this helpful
Having used Lime for a couple of years now, I have always found the service excellent.
They keep me informed as matters arise and don't seem to have any problems marketing and getting people in to see my property's.
Highly recommended....
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Comment on agent fees
The fees are very competitive.
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Yes
Nov 10,2017
Nov 10,2017
1
people found
this helpful
this helpful
I have been letting my property out with Lime for the last 12 months and over this time have found them to be very helpful and prompt....
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Comment on agent fees
I'm happy with my current fees.
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Yes
Nov 09,2017
Nov 09,2017
1
people found
this helpful
this helpful
Our first and hopefully only tenant in the UK. We are very satisfied by this agent. Our take-in was easy, helpful and clear. The small problems we had last years with the property have been solved accurate. We are still tenants. So I cannot say ...
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Comment on agent fees
Very Good
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Yes
Nov 02,2017
Nov 02,2017
0
people found
this helpful
this helpful
The team of lime property's was very helpful in everything if you had problems or questions they are the to help and was helpful Beth Clark was also very helpful with question and situations I had to discuss and helped all the way a big ...
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Comment on agent fees
Very good
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Yes
Nov 02,2017
Nov 02,2017
1
people found
this helpful
this helpful
Ive currently been with Lime 2 years; easy application to move in.Any issues ive raised have been dealt with swiftly and efficeintly with both Lime, my landlord and any maintenace company.If i move again I would choose Lime as my first choice of agent....
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Comment on agent fees
Agent fee very reasonable compared to other agents
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Nov 02,2017
Nov 02,2017
0
people found
this helpful
this helpful
As a landlord they manage everything for me and had no real major issues after 6 yrs. Keep me updated on visits and tenant contact. Only had to chase for updates or responses on a few occasions so I would recommend....
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Comment on agent fees
Reasonable fees
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Yes
Oct 30,2017
Oct 30,2017
1
people found
this helpful
this helpful
I have recently (2 months ago) moved to Lime Properties and wish I had done so years ago. Over the years I have lost tens of thousands of pounds through agent misappropriation, poor tenant selection, excessively long voids etc. and since the advent of universal credit ...
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Comment on agent fees
10% !! Who can complain at this. The addition of VAT is annoying but not their fault.
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Oct 28,2017
Oct 28,2017
0
people found
this helpful
this helpful
As a first time landlord we have had a good experience so far . The staff are friendly and helpful and communication is always good....
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Comment on agent fees
Fees are the norm. As we haven't had to use Lime for any problems , Disputes etc it may seem the fees are not worth it but they have found us good tenants quickly and have done inspections regularly and it's good to know they are there if there was to be a problem.. so we think the fees are fair.
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Oct 27,2017
Oct 27,2017
0
people found
this helpful
this helpful
We have had to use a few different agents over the years and to be honest none of them have been brilliant. Lime, however, have been by far the best we have had, with good and friendly communication and responses, and generally all round helpful....
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Comment on agent fees
The fees are very reasonable compared to many, though I still some times resented paying so much every month when for long periods nothing was really being demanded. However I guess you are paying for peace of mind as much as anything.
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Oct 24,2017
Oct 24,2017
0
people found
this helpful
this helpful
Lime property is definitely the best agency we have been with, we have been with about 4 others, unlike the others we we find repairs are done quickly and our concerns/problems are taken seriously. I feel like I can email them whenever I need to ...
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Comment on agent fees
Good :)
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Yes
Oct 04,2017
Oct 04,2017
1
people found
this helpful
this helpful
A very big disappointment! After being a good tenant, rent has always been paid on time, kept the property in a good standard I have a problem to get the deposit back(£795). They are trying to make money for unnecessary cleaning!!Poor service, lack of ...
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Comment on agent fees
Bad
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Yes
Oct 01,2017
Oct 01,2017
2
people found
this helpful
this helpful
An absolute disgrace. Rude and arrogant staff with little to no knowledge of the law around property rental. They don't bother to maintain the property but still insist on pointless 'inspections'.
If you are a landlord please don't use this agency, unless you want to ...
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Yes
Apr 22,2017
Apr 22,2017
1
people found
this helpful
this helpful
All god until the day you leave.They will make up just about any story' in order to keep your deposite.Worst agency i ever seen...
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Yes
Feb 28,2017
Feb 28,2017
3
people found
this helpful
this helpful
They charged £95 to clean a flat that what already clean. We have photographic evidence. And charged £55 for a drain that was reported at the beginning of the tenancy. The below shop had a refit by the same landlord and due to the building works the ...
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Feb 16,2017
Feb 16,2017
3
people found
this helpful
this helpful
Very rude staff' abrupt and very unprofessional. Lies are the most I ever heard come out of someones mouth. If anyone ever deals with these people' make sure you keep all documentation. And keep all proof of correspondence. As I have had to' due to ...
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Comment on agent fees
Bad' due to the fact they will make up just about any story' in order to keep your deposit.
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Aug 09,2016
Aug 09,2016
8
people found
this helpful
this helpful
By far the worst agents I have ever worked with, booking in contractors for an afternoon appointment but advising us it is the morning.
They make everything as difficult as possible. They are rude and deny everything regardless of evidence. I would advise that anyone ...
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What agent could do to change your mind?
Their fees are in line with other agencies but they do not work for their fees, I would go elsewhereAttached Filesnbsp;
Comment on agent fees
Their fees are in line with other agencies but they do not work for their fees, I would go elsewhere
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Kim
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
LIME PROPERTY COMPLAINTS HANDLING PROCEDURE
If you have a complaint, then this note sets out the procedure that Lime Property will follow in dealing with that complaint.
1. Details should be referred to the Office for the attention of Sam Humphreys, Managing Director, who will deal with the matter:
Sam Humphreys, Managing Director
The Pod
St Andrews Quay
Hull
HU3 4SA
Telephone: 01482 216060
Email: [email protected]
2. Where your complaint is initially made verbally, you will be requested to send a written summary or email of your complaint to the person dealing with it. Once we have received your written summary of the complaint, we will acknowledge your letter/email within seven days.
3. Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
4. Should you not be satisfied with the outcome of the investigation you do have the
right to lodge your complaint with The Property Ombudsman . There contact details
along with advice on how to register a complaint can be found at www.tpos.co.uk
Last updated at 11:57 AM 02/11/2017 by Sam Humphreys
If you have a complaint, then this note sets out the procedure that Lime Property will follow in dealing with that complaint.
1. Details should be referred to the Office for the attention of Sam Humphreys, Managing Director, who will deal with the matter:
Sam Humphreys, Managing Director
The Pod
St Andrews Quay
Hull
HU3 4SA
Telephone: 01482 216060
Email: [email protected]
2. Where your complaint is initially made verbally, you will be requested to send a written summary or email of your complaint to the person dealing with it. Once we have received your written summary of the complaint, we will acknowledge your letter/email within seven days.
3. Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
4. Should you not be satisfied with the outcome of the investigation you do have the
right to lodge your complaint with The Property Ombudsman . There contact details
along with advice on how to register a complaint can be found at www.tpos.co.uk
Best Letting Agent in HU3 
