94% lettings valuation accuracy
94% lettings fee satisfaction
The Lime StoryAs a service provider we feel the experience of our customers should be at the heart of everything we do.The Estate and Lettings industry has a history of being known for poor service and communication but we don’t operate like “Normal Letting Agents” – We stand out ...
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The Lime Story
As a service provider we feel the experience of our customers should be at the heart of everything we do.
The Estate and Lettings industry has a history of being known for poor service and communication but we don’t operate like “Normal Letting Agents” – We stand out from the crowd because we care.
Our customer charter is very simple, they are basic rules that our team sign up to as part of their intensive training to be a part of the Lime Family. Keeping these goals simple enable us to effectively deliver on our promises to you and ensure if you are promised something that those promises will be delivered.
As a service provider we feel the experience of our customers should be at the heart of everything we do.
The Estate and Lettings industry has a history of being known for poor service and communication but we don’t operate like “Normal Letting Agents” – We stand out from the crowd because we care.
Our customer charter is very simple, they are basic rules that our team sign up to as part of their intensive training to be a part of the Lime Family. Keeping these goals simple enable us to effectively deliver on our promises to you and ensure if you are promised something that those promises will be delivered.
Latest Reviews
30th Sep 2024
reviewed by 'Joanna'
16th Nov 2023
reviewed by 'Andy'
3rd Mar 2022
reviewed by 'David Higgs'
10th Feb 2022
reviewed by 'Tarek'
Opening Hours
Address
Lime Property
The Pod, St Andrews Quay
Hull
East Riding of Yorkshire
HU3 4SA
01482 216060
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 94% | 94% | £325 | £3,290 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 49 | 4 | 66 | 10 | 2 | 0 | 4 | 0 | 3 | 2 |
Areas covered
- Hull
- HU12
- HU6
- HU11
- Beverley
- HU13
- HU7
- East Yorkshire
- HU8
- HU4
- HU9
- HU5
- HU10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
Aug 28,2021
Aug 28,2021
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We have had one or two tenant property issues and Elaine has been incredibly helpful and proactive in helping us resolve the problems. Elaine is extremely friendly and efficient assisting us as landlords beyond normal maintenance tasks....
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Aug 27,2021
Aug 27,2021
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Elaine is and always was a most helpful member of the Hull team and I am very happy and grateful that she has taken me under her wing as it were. She doesn't insist on using certain types of technology current in the office for ...
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Aug 24,2021
Aug 24,2021
1
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I have a sizeable portfolio of properties, and have used Lime for a number of years. My main point of contact in the Hull office is Beki, the levels of communication and customer service are exceptional. They understand my requirements and exceed my expectations in ...
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Aug 21,2021
Aug 21,2021
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All information between tenants and landlord are handled promptly, clearly and professionally. Have been with Lime for more than 10 years....
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Aug 22, 2021
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Great ...
Aug 20,2021
Aug 20,2021
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Jemma was extremely helpful and efficient at getting back to us when needed. Overall good experience with selling our house....
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Aug 19,2021
Aug 19,2021
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Brilliant customer service
Helped and guided me throughout the whole process.
Thankyou so much for all of your help and support
Much appreciated...
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Aug 16,2021
Aug 16,2021
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My experience of Lime Property is that they are a fantastic estate agent, I highly recommend them . I have used them for years now on their Letting side.
Lime property are miles headed of their other competitors. The reason why I say this is because ...
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Aug 04,2021
Aug 04,2021
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A positive and productive experience dealing with Beki, Tony, Elaine, and the Team at Lime Property. Excellent advice and communications, efficient, and most professional. Yet helpful, friendly, and very reliable. I feel valued, and very well looked after. They are a credit to their Industry. ...
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Aug 02,2021
Aug 02,2021
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Naomi manages our property in hull , she is both professional and thorough. I would recommend lime property as excellent property managers...
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Jul 29,2021
Jul 29,2021
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She's been very helpful all throughout our transfer. It was a smooth transaction overall. Never had a problem unlike with my previous agent....
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Jul 25,2021
Jul 25,2021
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Beki has been very professional, responsive and helpful. I needed an apartment at Hull asap and she tried her best to help me get what I want. Keep up the good work....
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Jul 12,2021
Jul 12,2021
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Beki was very helpful in our needs as a tenant and very approachable to our queries. Always there to assist us....
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Jul 09,2021
Jul 09,2021
0
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I had an excellent experience to become a tenant under Beki of Lime Property! From the day she started to talked to me, I felt really relieved from any anxiety or doubts on looking for a place to lived at. Beki answered all my queries ...
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Jul 09,2021
Jul 09,2021
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I had an excellent experience to become a tenant under Beki of Lime Property! From the day she started to talked to me, I felt really relieved from any anxiety or doubts on looking for a place to lived at. Beki answered all my queries ...
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Jul 08,2021
Jul 08,2021
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Very f and efficient! They are very approachable and helpful to me and my family. They worked on the property that I liked straight on! Amazing team!...
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Jun 11,2021
Jun 11,2021
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Great experience, challenging time for renting and as I was moving across the country it made it more difficult regarding viewings and applications but Beki was always available to help, even outside office hours and it only took a day from application to be arranging ...
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May 28,2021
May 28,2021
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Very good customer service! My first time renting and I felt at ease. Everyone I spoke to at Lime through the phone was very helpful which really made me feel much better about the next big step in my life! My lettings co ordinator was ...
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Apr 23,2021
Apr 23,2021
0
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Lime properties, and Beki in particular,
were recommended by a friend of a friend. Because of my present circumstances it has proven difficult to secure a tenancy. Beki is understanding and empathetic. She is open and honest with clients regarding such matters as suitability of ...
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Apr 22,2021
Apr 22,2021
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This property company was really helpful throughout the full process. And Gemma was always friendly and got back to me as soon as with queries. It really made the whole buying process enjoyable....
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Apr 15,2021
Apr 15,2021
0
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Guys works hard .
Listening customer and helps around .working great under the pressure .very friendly and helpful staff.
Feeling pleasure rent from here apartments.
Quick respond to any issues.
Great team ....
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Mar 29,2021
Mar 29,2021
2
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I have rented alot of properties in different cities and countries and I have never dealt with a company as shady as Lime. Ironically enough, they're as incompetent as they are dishonest and actually sent pictures to TDS disproving alot of the claims they made ...
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Mar 17,2021
Mar 17,2021
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They did what i asked them to do
Found me a good tenant
Hopefully it will work out and be stress free using them...
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Mar 17,2021
Mar 17,2021
3
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Absolutely disgusting behaviour off the company, especially in these current time . Taking a whole £530 off you from your deposit all because there was a couple of marks on the white wall and also a door handle was missing ! I find it a disgrace how a ...
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Mar 17,2021
Mar 17,2021
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Very professional team. We moved into a property let by lime property last week. The whole process was quick and easy. Our main contact was Lauren. She was amazing and was there to answer any questions we had.
When we moved in unfortunately didn't have ...
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Mar 13,2021
Mar 13,2021
0
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I called this morning about a rental property
Deya took my call and was fantastic professional friendly and informative.
My son is looking for a rental property and as he works long hours he keeps missing the properties .
She reassured me booking my son in ...
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Mar 01,2021
Mar 01,2021
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Fast and reliable
Very good communication and fast service. Spoke to 2 lovely young ladies, Ilona and Deya. Both equally helpful however Deya dealt with all my enquires from start to finish and needless to say she is an asset to that company. Very helpful and ...
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Feb 04,2021
Feb 04,2021
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Super easy from start to finish. Online video viewing facility was quick and effective. The application process simple and quick. Communication from the team at lime has been swift via WhatsApp, telephone and email....
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Feb 01,2021
Feb 01,2021
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So we used this company to rent our home. It was very quick from start to finish, we were kept upto date about everything. We were never in the dark about what was happening. Lauren looked after us, and she has been very calm, responsive, ...
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Feb 01,2021
Feb 01,2021
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I am a property investor and work really closely with Kim at Lime Property to source and purchase new properties for my portfolio. The service, knowledge and level of interaction is second to none.
I have been working with Lime (and Kim) for over 3 years ...
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Jan 28,2021
Jan 28,2021
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I have been with lime property just over 2 years now and I’ve had an amazing service from the team. Just recently my boiler had a fault and I therefore had no hot water/heating. I had reported this to Naomi and she had a ...
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Beki
(33)
Julie
(27)
Beth
(15)
Kim
(13)
Lauren
(9)
Elaine
(7)
Annabelle
(5)
Emma
(5)
Clark
(5)
Naomi
(4)
Gemma
(2)
Elakne
(1)
Nicola
(1)
Rebecca
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
LIME PROPERTY COMPLAINTS HANDLING PROCEDURE
If you have a complaint, then this note sets out the procedure that Lime Property will follow in dealing with that complaint.
1. Details should be referred to the Office for the attention of Sam Humphreys, Managing Director, who will deal with the matter:
Sam Humphreys, Managing Director
The Pod
St Andrews Quay
Hull
HU3 4SA
Telephone: 01482 216060
Email: [email protected]
2. Where your complaint is initially made verbally, you will be requested to send a written summary or email of your complaint to the person dealing with it. Once we have received your written summary of the complaint, we will acknowledge your letter/email within seven days.
3. Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
4. Should you not be satisfied with the outcome of the investigation you do have the
right to lodge your complaint with The Property Ombudsman . There contact details
along with advice on how to register a complaint can be found at www.tpos.co.uk
Last updated at 11:57 AM 02/11/2017 by Sam Humphreys
If you have a complaint, then this note sets out the procedure that Lime Property will follow in dealing with that complaint.
1. Details should be referred to the Office for the attention of Sam Humphreys, Managing Director, who will deal with the matter:
Sam Humphreys, Managing Director
The Pod
St Andrews Quay
Hull
HU3 4SA
Telephone: 01482 216060
Email: [email protected]
2. Where your complaint is initially made verbally, you will be requested to send a written summary or email of your complaint to the person dealing with it. Once we have received your written summary of the complaint, we will acknowledge your letter/email within seven days.
3. Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
4. Should you not be satisfied with the outcome of the investigation you do have the
right to lodge your complaint with The Property Ombudsman . There contact details
along with advice on how to register a complaint can be found at www.tpos.co.uk
Best Letting Agent in HU3 
