75% sales valuation accuracy
75% sales fee satisfaction
48% lettings valuation accuracy
51% lettings fee satisfaction
No company information
Latest Reviews
10th Jun 2024
reviewed by 'Lucy'
11th Jan 2024
reviewed by 'Not to display name'
2nd Jan 2024
reviewed by 'kjnjkn'
16th Oct 2023
reviewed by 'Demi'
29th Sep 2023
reviewed by 'marcella'
15th Aug 2023
reviewed by 'Yilmaz Baldz'
Opening Hours
Address
Leaders
11-12 Cornmarket
Derby
Derbyshire
DE1 1QH
01332 363636
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 75% | £196,000 | £196,000 |
| Lettings | 48% | 51% | £395 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 13 | 20 | 51 | 3 | 0 | 0 | 0 | 1 | 15 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Jul 31,2018
Jul 31,2018
14
people found
this helpful
this helpful
Leaders failed to deliver good customer service; clarity of procedure, continuity or good communication. Failed to move me on time....
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Comment on agent fees
Appalling
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Jul 18,2018
Jul 18,2018
1
people found
this helpful
this helpful
I have recently sold my property through Leaders Derby and I couldn't recommend them enough. Viewings came through on the first day and we received an acceptable offer within a week. The sale went through smoothly and stress fee - Highly recommended...
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Comment on agent fees
Reasonable Price for a fantastic service
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Jul 09,2018
Jul 09,2018
2
people found
this helpful
this helpful
Wow! The lettings side of this company really come in for criticism!. The same can't be said for the sales people. Kim and her team achieved our required price plus a bit, and were very patient through a difficult patch.
Gemma in Sales Progression was ...
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Comment on agent fees
Very good, given the amount of work plus the level of service.
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Jul 05,2018
Jul 05,2018
12
people found
this helpful
this helpful
They don't even deserve 1 star. Lack of communication with - us the landlord. They make their own decisions with the tenant, then tell us afterwards.
The last straw was when we received the tenant's notice from Leaders. They told us the tenant was moving out ...
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Jul 04,2018
Jul 04,2018
15
people found
this helpful
this helpful
I would like to leave no stars, but can't. These individuals are something else. They lie through their teeth, and are masters at projecting their incompetence onto tenants!! I had to leave a house due to the landlady selling. The letting team initially told me ...
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Comment on agent fees
Avoid at all costs!!!
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Aug 10, 2018
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(3)
Absolutely disgusted with the service I have received so far. They swap & change on their allocation policy. Even after speaking to a manager who reassured me it wouldn't happen again,it did. No faith in the service they provide. ...
Jun 22,2018
Jun 22,2018
13
people found
this helpful
this helpful
A really appalling company DO NOT GO WITH LEADERS. THEY TAKE ALL THE MONEY OFF YOU MAKE YOU WAIT MONTHS AND THEN TELL YOU YOU CANT HAVE THE PROPERTY LAST MIN. wish I was warned so I didn't loose out on £500 but the staff are ...
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Comment on agent fees
BAD
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Aug 05, 2018
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(2)
Firstly they entered my home without my knowledge or permission to take photographs. Secondly the person doing my checkout inspection was to be the next tennant! Highly irregular and bad practice I rented the property for 4 years with damp and mould and they tried to blame it on me and keep my deposit 4 years of quarterly inspections where everyone including the landlord calling at the property where very happy with how I maintained the property suddenly changed when I handed my notice, went to ...
May 10,2018
May 10,2018
1
people found
this helpful
this helpful
The sale of this property was expedited in a wholly professional manner. We were kept informed of progress regularly throughout, and all staff were friendly, polite and informative . This was especially important as it was a property left to us which was some 75 miles distant ...
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Comment on agent fees
Fair and good value.
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Apr 13,2018
Apr 13,2018
10
people found
this helpful
this helpful
It is the very first time I write a review... and the reason I am writing this one is to alert other people looking for to work with This Estate agent. Extreme lack of professionalism. Landlord not respecting his clauses of the contract. Leaders not ...
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Comment on agent fees
expensive and for nothing
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Mar 26,2018
Mar 26,2018
10
people found
this helpful
this helpful
I rented a house through leaders and the property and way they ran it was appalling. The house was covered in mould and the cooker did not work. We rang continuously for 6 months and nothing was done about either problem. As soon as we paid ...
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Comment on agent fees
The fees were ridiculous. We paid £395 for the initial checks and ended up doing all the work ourselves
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Mar 19,2018
Mar 19,2018
8
people found
this helpful
this helpful
I never normally bother writing reviews about companies but Leaders are something else. Long story short, as long as you're paying your rent, they couldn't give one about you. Terrible company.
I luckily got my landlords phone number to ask him whenever I had any ...
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Comment on agent fees
Nothing.
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Feb 06,2018
Feb 06,2018
11
people found
this helpful
this helpful
I wanted a management company as I thought this would be easier than doing it myself - unfortunately this isn't the case.
- Rent paid late 2 months in a row (at the fault of Leaders not the tenant)
- Poor communication; not responding, late replies, ...
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Comment on agent fees
Fees would be fine if the service was provided that was agreed on prior to
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Dec 18,2017
Dec 18,2017
2
people found
this helpful
this helpful
Great service by all the team, friendly and professional, Annie really helped me. Nice to communicate with caring and understanding agents. Made a stressful time of moving home manageable....
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Comment on agent fees
Very Good
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Yes
Dec 05,2017
Dec 05,2017
2
people found
this helpful
this helpful
Dear Gina,
I really appreciate your time and effort to retrieve these stats and send them to me as quickly as you did.
Thank you very much for your efforts over this.
Yours sincerely
REVIEW
I asked for a list of the work carried out ...
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Nov 23,2017
Nov 23,2017
19
people found
this helpful
this helpful
Shocking lack of service. I pay to have my property fully managed but I have to get involved and get problems solved myself. Phone calls are not returned, complaints emails are ignored, quotes are not provided and when they are provided they are extortionate. My ...
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Comment on agent fees
Expensive for little work and contract very expensive to get out of, probably wise of them because nobody will stay when they've experienced how bad they are!
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May 09, 2019
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(1)
Some friends of ours apparently had their property with IMS which was then taken over by Leaders, cutting a long story short, they had the most terrible time with them, they apparently found Leaders and the contractors that Leaders recommend to be totally incompetent!
Our friends just kept complaining and finally Leaders apparently terminated their contract! so, I would suggest to just keep on being a bloody nuisance and they will kick you out!!!!!!! My friends now have a new agent running th ...
Jul 17,2017
Jul 17,2017
12
people found
this helpful
this helpful
Rented this property for 4 years. Stay clear and use at your own peril. Move out process - nightmare. Arranged for landlord to visit the property to ascertain any work he might like us to do given the long term nature of this let. Landlord very ...
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Comment on agent fees
Expensive
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Yes
May 11,2017
May 11,2017
15
people found
this helpful
this helpful
If I could give no stars I would. We rented a property managed by Leaders for 6 months, I would never ever rent a property through them again. The staff spoke down to us and were often very rude. I would like to make it clear ...
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Comment on agent fees
Agents fees were the same as most other local agencies. Besides carpet cleaning. That was horrendously expensive.
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Sep 02, 2017
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(1)
I have had a similar experience. Could you send me a private message me about your experience please ...
Mar 29,2017
Mar 29,2017
2
people found
this helpful
this helpful
Absolutely fantatsic service. Cant fault thhe lovely staff in particular Rebecca and the 2 lovley girls at Pride park.
They could not of done enough to help me, so polite and professional. I must of called Rebecca over 10 times in one day and she was always ...
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Comment on agent fees
Good worth every penny
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Mar 12,2017
Mar 12,2017
10
people found
this helpful
this helpful
Our property was vacated in December 2016 and left in a very poor state. It was very obvious that inspections had either not been made or the person visiting the house was blind. Carpets were filthy, walls were disgusting and dirty and the tenants decided to ...
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Comment on agent fees
Paid for service never received, rip-off!
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Feb 02,2017
Feb 02,2017
11
people found
this helpful
this helpful
Experience of Leaders Derby has been appauling. Staff have failed to undertake condition property reports, failed to set up monthly direct debits and have outright lied when dealing with queries. We will be reporting them to property regulations. I would avoid and encourage feedback to ...
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Comment on agent fees
No comment
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Jan 27,2017
Jan 27,2017
14
people found
this helpful
this helpful
Hopefully this will help respective tenants/landlords...avoid avoid avoid.
I have been in a property for 4 years and previously was dealt with by IMS. Leaders took over around 2 years ago. I have never reported a problem previously but I had a leak in my ...
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Dec 10,2016
Dec 10,2016
7
people found
this helpful
this helpful
We've struggled to receive regular inspection reports and statements for the past 18 months since Leaders (Pride Park) took over our property from the previous managing agent.
This recent saga began when we received no notification of our tenant's departure until a check out report was ...
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Comment on agent fees
Cheap but you get what you pay for.
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Nov 17,2016
Nov 17,2016
12
people found
this helpful
this helpful
The lack of communication from this office is ridiculous.
First of all, they never bothered to send me the check-out report until I called to ask for an update, despite the inspection being done 6 days prior.
When I did receive the report, there was nothing ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
