Leaders
Chester, CH1
4.1/5, 56 reviews
80% recommended
75% sales valuation accuracy
70% sales fee satisfaction
100% lettings valuation accuracy
88% lettings fee satisfaction
No company information

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Latest Reviews

View all Reviews 56
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
19th Aug 2024
reviewed by 'William'
“Very poor experience with Leaders, mainly regarding the timely return of my deposit. Throughout this process the communication was minimal ......”
7th Jun 2023
reviewed by 'Brinel Homescapes'
“Review for Gemma, Property Manager at Leaders Lettings Chester OfficeI recently had the pleasure of working with Gemma, the property ......”
3rd Mar 2023
reviewed by 'Amit'
“Always received prompt response. Very humble and supportive staff. Quality of services are outstanding. Paula always go extra mile to ......”
22nd Dec 2022
reviewed by 'Iassen'
“Brilliant care from the property management side. My CRM is taking care of all my issues and she does it ......”
25th Nov 2022
reviewed by 'Janet Boardman'
“I am a new customer and have never let a property before and am completely satisfied with Leaders. I rely ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Address

Leaders
30 Lower Bridge St
Chester
Cheshire
CH1 1RS
01244 349999

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 70% £0 £0
Lettings 100% 88% £350 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 1 29 8 0 0 0 1 5 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA NALS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

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“Leaders are the best all round Estate agents ......”

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Feb 18,2022
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Paula
By: 'Hensmill'
Feb 18,2022
0 people found
this helpful
Leaders are the best all round Estate agents in the area! I am a landlord/investor with multiple properties and can only praise Leaders for “all” aspects of their work. I have bought from them, sold through them and I let many properties through them. ...
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By: Paula McCafferty
Mar 15, 2022
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Many thanks for your kind review it is really appreciated. I am so pleased that you are happy with my services as your property manager. ...

“I have recently been in the market to rent a ......”

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Feb 18,2022
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Karen
By: 'Dafydd Ifans'
Feb 18,2022
0 people found
this helpful
I have recently been in the market to rent a property and was impressed by the services of the team at Leaders Chester. In contrast to our experiences with other agents in the area we were actually treated like customers by the team. They were ...
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By: Paula McCafferty
Feb 21, 2022
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Many thanks Dafydd for your wonderful review it is really appreciated and important to us. ...

“Since Paula had taken over as property manage......”

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Feb 11,2022
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Paula
By: 'Max Stylianides'
Feb 11,2022
0 people found
this helpful
Since Paula had taken over as property manager things have been great. I am pleased with how she has dealt with any queries....
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By: Paula McCafferty
Feb 14, 2022
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Thank you so much for your review - really pleased that you are happy with my services as your property manager and that things have improved for you. ...

“Had a rocky start but communication with the ......”

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Feb 09,2022
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Paula
By: 'MN'
Feb 09,2022
0 people found
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Had a rocky start but communication with the property manager has gotten better and improving. Pleased but a shame it’s taken so long....
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By: Paula McCafferty
Feb 10, 2022
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Hi Megan thanks for your review and I am pleased now that i have taken over as your property manager things have improved. Always here to answer your queries and I am sorry that it was a rocky start for you but glad to hear that I have improved things for you now that I have taken over. Really appreciated. ...

“Received excellent service from Leaders and i......”

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Dec 13,2021
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Helen
By: 'Adrian'
Dec 13,2021
0 people found
this helpful
Received excellent service from Leaders and in particular Helen Diggory. Helen went the extra mile in trying to resolve an urgent issue and was much appreciated....
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“Great letting agency to deal with. Lovely fri......”

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Nov 23,2021
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Karen
By: 'Debbie G'
Nov 23,2021
0 people found
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Great letting agency to deal with. Lovely friendly helpful staff who added a really personal touch. Dealt with all queries really quickly. Would definitely recommend...
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“Fantastic experience from start to finish! Fe......”

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Nov 12,2021
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Karen
By: 'Dave LM'
Nov 12,2021
0 people found
this helpful
Fantastic experience from start to finish! Felt very looked after as we went through the process of renting. Would highly recommended to friends and family. Karen, who took my wife and I through the process; was friendly, informative and went above and beyond to sort ...
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“Incompetent and unapologetic!If their custom......”

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Nov 01,2021
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By: 'Rebecca'
Nov 01,2021
2 people found
this helpful
Incompetent and unapologetic! If their customer service was terrible, that would be an improvement on the service I'm currently receiving. Literally the worst company of all companies, across all industries, I've ever dealt with, worldwide! As a landlord who lives abroad I am paying for ...
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“Professionalism....”

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Aug 16,2021
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Fran
By: 'Teresa'
Aug 16,2021
0 people found
this helpful
Professionalism Leaders first helped me with a valuation and Allun was extremely helpful. Because of this, I called at Leaders again to let my house. Fran has been very professional. We clicked straight away and she knew what I needed....
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Comment on agent fees
Competitive and flexible.
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“Failure as a company my fiancé has been waiti......”

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Mar 10,2021
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By: 'Ben'
Mar 10,2021
1 people found
this helpful
Failure as a company my fiancé has been waiting for her rental deposit back and still no communication multiple emails sent and ignored every time don’t use...
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“Thanks to leader team, chester...”

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Feb 24,2021
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Helen
By: 'Dunia'
Feb 24,2021
0 people found
this helpful
Thanks to leader team, chester for all the help they did for me especially, Helen Diggory. It was a very good experience , and I loved the moving in box they gave it to me....
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“They are very professional and are the best at what they do...”

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Jan 15,2021
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Karen
By: 'JC'
Jan 15,2021
0 people found
this helpful
Thanks to the leaders team in Chester: Tatsiana, Karen, Helen and Francesca. They are very professional and are the best at what they do. I have felt supported and well informed at every step. Thanks to them I have found the best place for me. ...
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“By far the most professional person I have ha......”

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Apr 29,2020
Minithumbup
By: 'CK'
Apr 29,2020
0 people found
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By far the most professional person I have had dealings with. Always on hand to help with the problems I may have....
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“Goes above and beyond...”

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Jan 19,2020
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Simon
By: 'Tenant'
Jan 19,2020
1 people found
this helpful
Always able to help. Goes above and beyond to get any issues sorted. I highly recommend the staff in at Leaders Chester....
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“Utterly ridiculous!...”

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Nov 30,2018
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By: 'Unhappy'
Nov 30,2018
10 people found
this helpful
Absolute chaos since we moved in. From little to no communication - to the letting agents having absolutely no idea what they were doing. This is the worst agency we have ever experienced and would warn any possible tenants to stay away from this company. ...
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“Good customer care...”

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Jul 18,2018
Minithumbup
By: 'Hoole'
Jul 18,2018
1 people found
this helpful
Used Leaders Chester to find a tenant for a property in Hoole. Received good customer care and an efficient service. Will use them again. Thank you especially to Kay who was quick to respond to my calls and also kept me updated throughout the whole ...
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Comment on agent fees
On the high side but thorough service offered so worth it. Used another agent in the past who charges a lot less but didn't deliver
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“Very Helpful...”

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May 09,2018
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Simon
By: 'J'
May 09,2018
2 people found
this helpful
Very helpful staff and quick to react to mantinance problem. Very happy to leave a 5 star review for this company. Thank you for your help...
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Comment on agent fees
Good
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“Long Time Renter...”

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Apr 16,2018
Minithumbup
By: 'Ammie'
Apr 16,2018
2 people found
this helpful
I have been renting with Leaders for 9 months and in this time have never had any problems with the service received....
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Comment on agent fees
Fees are in line with other agent i have rented with over 8 years.
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“Review April 2018...”

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Apr 16,2018
Minithumbup
By: 'Angela'
Apr 16,2018
2 people found
this helpful
All staff really helpful at all times. I could not have rented my home without their support. Also very helpful regarding any repairs that need attention. Payment to me is always on time too. Cannot find fault with them....
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Comment on agent fees
Good
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“This member of staff was very polite and efficient...”

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Apr 09,2018
Minithumbup
By: 'Johnd'
Apr 09,2018
2 people found
this helpful
I was originally a landlord with Prescott hall in Chester where the service was out standing. Over the last 6 months since Leaders have taken over the customer service and support from the team has gone down. I would phone the office and some one would ...
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By: An other Leaders Chester landlord
Apr 13, 2018
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Either this perso is deluded or they work for Leaders. They aren't getting better, they are actually getting worse. ...

“Leaders...”

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Mar 29,2018
Minithumbup
By: 'Mr'
Mar 29,2018
2 people found
this helpful
I have been a landlord With Temples in Chester for many years, and since Leaders have taken over, retaining the Temples staff i can say the customer service is still the same as ever...
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“Disapoined...”

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Mar 21,2018
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By: 'Annoyed'
Mar 21,2018
7 people found
this helpful
Only Leaders at Chester can put the hassle back into buying a property. I found them very pushy , judgemental and extremely disrespectful. They did not appear to have knowledge of area or property and interfered to make the process more stressful for all concerned. When ...
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Comment on agent fees
N/A
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“This letting agent is a complete shambles, terrible service, they ......”

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Sep 11,2017
Minithumbdown
By: 'Anoushka'
Sep 11,2017
11 people found
this helpful
This letting agent is a complete shambles, terrible service, they haven't got a clue what they are doing. They do not return deposits in a timely fashion and make no apologies for this. Every agreement they send to be signed is incorrect. I have never ...
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Comment on agent fees
High fees, low quality service
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“Could it get any worse? From lack of communication, problems ......”

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Jul 04,2017
Minithumbdown
By: 'Christopher'
Jul 04,2017
11 people found
this helpful
Could it get any worse? From lack of communication, problems with contracts, even being outright lied to by the lettings manager; it has consistently been one poor experience after another. I can only hope any future properties I am interested in are listing with other ...
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“Waited weeks for my deposit refund despite both myself and ......”

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Jun 23,2017
Minithumbup
By: 'Disgruntled'
Jun 23,2017
10 people found
this helpful
Waited weeks for my deposit refund despite both myself and my landlord chasing for full payment. Didn't call back when left messages; when I did manage to speak to them all I got was excuses. Glad that my landlord managed the property direct throughout my ...
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“Useless staff never there bad costumer service they just promise ......”

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Feb 09,2017
Minithumbdown
By: 'Never'
Feb 09,2017
12 people found
this helpful
Useless staff never there bad costumer service they just promise a call back to solve a problem I had with my deposit which am still waiting for I will never again use them or recommend them to anyone...
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By: Disgruntled ex tenant.
Jun 15, 2017
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Waited weeks for my deposit refund despite both myself and my landlord chasing for full payment. Didnt call back when left messages; when I did manage to speak to them all I got was excuses. Glad that my landlord managed the property direct throughout my tenancy and not through the agent. Generally poor customer service for something that should have been an easy quick transfer. They seem to forget the tenancy deposit is the property of the tenant, not the agents money, thats why it's protected ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Leaders, Chester CH1 1RS



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