Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

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30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Avoid these scammers...”

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Oct 30,2024
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By: 'Harbinder'
Oct 30,2024
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Rated 1 out of 5 stars 19 hours ago Avoid Avoid Avoid.. disgusting business practices If you are a landlord, avoid Leaders at all costs. You will never be able to cancel your contract with them. It will literally cost you thousands. They are exceptionally incompetent and their ...
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“LANDLORDS BEWARE!...”

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Oct 15,2024
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By: 'Huang'
Oct 15,2024
0 people found
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LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer usable. Leader proposing deposit deductions totalling £317.21,but did not pay to the us who suffered losses. We asked for payment many times but they lied ...
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“Great experience really helped me move into m......”

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Oct 11,2024
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By: 'Martin'
Oct 11,2024
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Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks all...
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“AVOID RENTING WITH LEADERS...”

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Oct 09,2024
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By: 'Matteo'
Oct 09,2024
0 people found
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We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. They have shown a complete disregard for tenants' well-being and concerns. When we moved into our property (£1,500/month), it was in a disgraceful state, despite ...
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“I recently moved into my new home let by lead......”

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Oct 08,2024
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Lucy
By: 'Kwaku Asiedu'
Oct 08,2024
0 people found
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I recently moved into my new home let by leaders and l will never forget an amazing great service provided by Lucy Ginger right from the beginning of the search of my new home to the end. So kind, informative, reliable and very quick to ...
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“Maud provides excellent service all the time ......”

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Sep 19,2024
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Maud
By: 'Shubhs'
Sep 19,2024
0 people found
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Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...
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“I would just like to say that Hugo in the let......”

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Sep 12,2024
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Hugo
By: 'Sonia'
Sep 12,2024
0 people found
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I would just like to say that Hugo in the lettings department has been very helpful, polite and professional in dealing with our house that was to be let. Very efficient service would highly recommend....
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“Deceptive, money-grabbers...”

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Sep 09,2024
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By: 'Asif Ansari'
Sep 09,2024
0 people found
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Although this company has now been taken over by Leaders and trade under their name, it was formely know as Alan Francis, which is the company who took my property on. The staff still work there, under the name of Leaders now. I feel obliged ...
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“One of the worst experiences on looking for a......”

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Aug 24,2024
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By: 'max'
Aug 24,2024
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One of the worst experiences on looking for a home for my family, messed us around for months and months I tried a better place and got a home straight away smh...
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“I recently worked with Amy from Leaders as my......”

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Aug 21,2024
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By: 'Dean page'
Aug 21,2024
0 people found
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I recently worked with Amy from Leaders as my estate agent, and I couldn’t be happier with the experience. Amy was professional, responsive, and always kept me informed. She consistently did what she said she would, which made the whole process smooth and stress-free. ...
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“Very poor experience with Leaders...”

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Aug 19,2024
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By: 'William'
Aug 19,2024
0 people found
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Very poor experience with Leaders, mainly regarding the timely return of my deposit. Throughout this process the communication was minimal bordering on non existent. Any time a response was required form myself the communication conveyed a sense of urgency however this urgency was not reciprocated ...
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“Terrible Experience - Avoid at All Costs!...”

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Aug 15,2024
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By: 'Emma'
Aug 15,2024
0 people found
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Terrible Experience - Avoid at All Costs! I had an absolutely awful experience with Leaders in St Albans. For seven weeks, I was repeatedly reassured over multiple calls and emails that everything was in order with my rental property, that contracts had been signed, and ...
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“I would highly recommend Leaders Kings Norton......”

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Aug 01,2024
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By: 'Allen'
Aug 01,2024
0 people found
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I would highly recommend Leaders Kings Norton to friends and colleagues. Special thanks to Louise and Natalie, they were professional, attentive, and made the entire process of renting out my property smooth. They provided excellent customer service and helpful guidance throughout. Great job!...
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“Lara @ the Hove branch was excellent, very he......”

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Jul 19,2024
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Lara
By: 'Lisa'
Jul 19,2024
0 people found
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Lara @ the Hove branch was excellent, very helpful and efficient....
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“Awful company. They steal money from clients.......”

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Jun 19,2024
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Kim
By: 'Lizzie Brown'
Jun 19,2024
0 people found
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Awful company. They steal money from clients. Falsifies information, and acts with an overall lack of empathy towards tenants. They will try and take advantage of people with disabilities....
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“Renting through them in April was a terrible ......”

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Jun 13,2024
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By: 'AYA'
Jun 13,2024
0 people found
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Renting through them in April was a terrible experience. I was very disappointed. I didn't get the professional help I needed, and it seems they might conceal things from tenants. They rushed the payment and signing of the agreement. During the viewing, they promised everything ...
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“Satisfied...”

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Jun 11,2024
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Kirtan
By: 'Teresa'
Jun 11,2024
0 people found
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Kirtan Patel and his colleagues have been helpful in the renting process and answered my questions by emails and long distance calls fairly quickly. On the other hand, it took more than a month for the tenancy agreement to turn up (just a few days ...
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“Breaching our contract, untrustworthy, lost all confidence...”

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Jun 10,2024
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Oliver
By: 'Lucy'
Jun 10,2024
0 people found
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Cannot believe what we have just been through with leaders. We had secured a property back in April, told that it is available from 28th June which was perfect. We viewed and paid the deposit straight away. Contracts were signed by us and the landlord. ...
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“This company is only interested in taking as money as they can from you...”

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Jun 05,2024
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By: 'Kevin'
Jun 05,2024
0 people found
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This company is only interested in taking as much money off the renter as they possibly can by any means they can, beware read the check-in report and highlight everything down to a screw not tightened up properly, they will attempt charge you for it, ...
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“THIS IS THE FIRST TIME I MET LARISSA. IT WAS......”

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May 31,2024
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Larissa
By: 'THOMAS'
May 31,2024
0 people found
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THIS IS THE FIRST TIME I MET LARISSA. IT WAS QUITE AN EXPERIENCE. LARISSA IS HELPFUL, ALWAYS RESPONSE IN GOOD TIME I SHOULD SAY QUITE EFFECIENT. ALL IN ALL I AM HAPPY TO MEET LARISSA....
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“0 stars...”

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May 23,2024
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By: 'Ella'
May 23,2024
0 people found
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Avoid if you can, the Lettings team were great when originally searching for a property, but unfortunately property management completely ruined our experience with leaders. As soon as you have a problem that needs addressing you will be ignored. Despite weeks of attempting to get ...
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“Avoid - awful and stressful experience...”

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May 14,2024
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By: 'Ella'
May 14,2024
1 people found
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I had the unfortunate experience of renting through Leaders in Manchester from 2023 to 2024, and it was an absolute nightmare from start to finish. Throughout my entire tenancy, I encountered a lot of issues that were either ignored or handled in the most incompetent manner possible. ...
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“God awful organisation and a disgrace...”

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Apr 17,2024
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By: 'Bob'
Apr 17,2024
0 people found
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God awful organisation and a disgrace to the lettings industry. Please avoid at all costs. Run by children. My daughter's student house was dealt with by Leaders, they have a reputation amongst other agents as the worst in the area. -My daughters were sold the ...
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“It was very good and friendly viewing. Kully ......”

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Apr 12,2024
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Kully
By: 'Magda Bal'
Apr 12,2024
0 people found
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It was very good and friendly viewing. Kully Landa was very friendly and helpful....
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“Debbie, Katie and Niki were great...”

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Mar 18,2024
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Debbie
By: 'Andrew Randall'
Mar 18,2024
0 people found
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The property management team where great, Debbie in particular I have had time in 2 Hampshire hospitals ( not to serious)but kept me informed of what was happening and whenever I called she had the answers and upto date with the situation. Her guidance and thoughts ...
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“Lettings review...”

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Mar 11,2024
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Katy
By: 'sarah'
Mar 11,2024
0 people found
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I would like to mention Katy Elsdon as she has been utterly professional and personable throughout the entire period of renting my property with Leaders which has been many years. She brought with her stability , confidence and peace of mind whilst I rented my property ...
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“Pushy Sales, Non Existent Customer Service...”

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Mar 04,2024
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By: 'Raj G'
Mar 04,2024
1 people found
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As usual their sales team calls you instantly. All the other areas of this organisation work in silos. One department doesn't know what the ther is doing. As a landlord, I am frustrated with their lack of response. I have seen posts here stating customer ...
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“Very pleased with the service provided by Sophie Allen...”

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Feb 14,2024
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Sophie
By: 'E.L.'
Feb 14,2024
0 people found
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Very pleased with the service provided by Leaders and particularly the property manager, Sophie Allen. The responses have been prompt and the service has been very efficient. I highly recommend the team....
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“Nothing but praise...”

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Feb 13,2024
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Sophie
By: 'Ryan'
Feb 13,2024
0 people found
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The overall experience has been very easy and if there are any issues with our property there is always someone available to help. Me and my girlfriend have been dealing with Sophie Allen, she’s very friendly and brilliant at what she does! Always informative ...
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“My elderly mother has had a property with Lea......”

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Feb 12,2024
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Katy
By: 'Sue Slade'
Feb 12,2024
0 people found
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My elderly mother has had a property with Leaders for quite a few years. Just recently I have been dealing with Katy Elsdon and she has been a breath of fresh air. She is very helpful and goes above and beyond. Thanks Katy for all ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50


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